Candlewood Suites - East Syracuse - Carrier Circle by IHG

Location
Cleanliness
Room setup was comfy and efficient

The staff I encountered was pleasant.

First of all, I read all the previous reviews and comments stating that the reception staff was horrible, the hotel was filthy, the rooms were shabby, yadda yadda I did not find this at all. I was a little scared to make the reservation, but I wanted something more affordable for this stay in Syracuse and decided to risk it. I'm so happy I did. The receptionist, Ms. Dennis ( I can't remember her first name) was phenomenal. So personable, happy, and accommodating. She was wonderful. I entered my room and was pleasantly surprised at the size. It had a more than adequate table space for my family to have breakfast and dinners. The bed was extremely comfortable, and my son, who slept on the sofa bed, said that it was comfortable too. In fact, I slept better in the hotel bed than in my own at home. I used the fitness center. It was small but they made the most out of the space. Two work out benches, weights, and cardio equipment. I was happy to see a Bosu ball which I have been using in my preseason ski workouts, so this was an awesome find. All in all, we really liked this hotel, the location was great, 15 minutes to everything we wanted to see, OnCenter, Destiny Mall and the Rosamond Gifford Zoo.

While the rooms and equipment could definitely benefit from a refresh and update, the clear advantage of this property was the customer service by both the staff at the front desk and the housekeeping staff. Prompt, courteous, capable, and available. Great! But the room assigned to me needed a redress and was missing a few relatively small but important items for me. There was no hair/blow dryer in the bathroom so I had to get one brought to my room by Housekeeping. There was no stopper for the bathtub so only a shower is possible, not a bath. The Air Conditioner was on in the room when I arrived at a very cold temperature. So low that frost had built up inside the readiator unit by the window almost an inch or more in thickness across the entire unit. When I turned the temperature up to warm the room, all the ice melted out onto the floor. I laid down a towel to catch the water, and the yellowish brown dirt and grime of the carpet stained the towel. ☹️ Overall, the room needs a good refresh, but my "good" rating is for the staff. 😉

Our handicap shower had great pressure, but the water sprayed on the wall which created mold. The lobby/entry floor had a perfume scent that was intentional, but much too strong.

Everyone was accommodating and very nice

Was a pleasant stay, room was clean and was comfortable. Some basic updates and paint would help in the presentation.

Albert, he was so pleasant, willing to help. Just awesome!

Quiet location

Had the suite, room was a great set up and very comfortable beds. Check in staff was excellent.

We were pleasantly surprised that it had a kitchenette. It was very conveniently located. Check in was quick, the person welcoming and knowledgeable. It was very quiet too. We will definitely stay here again!

The staff was amazing. I had a quick check in and out. I liked the fact it was safe since I was traveling alone. I also liked the kitchenette with clean dishes and silverware. I have stayed in other extended stays before and this one is hands down (to me) better than the other ones. Walmart and BJs Warehouse was 12 minutes away, with Wegman's 7 minutes away so food was easily found. The only thing I didn't like was Carrier Circle. It's a little confusing if you don't live in East Syracuse. Thank goodness for GPS.