The Ritz-Carlton, Pune

Very nice experience, it was great

Living in Ritz carlton Pune has been one of the best experience of my life. The entire staff was super super sweet and they treated us with so much of love and care. Especially Deependra Singh and Manish amongst the staff made us feel very much at home it has been absolute pleasure

Had a wonderful and memorable experience at The Ritz-Carlton, Pune. The ambience, hospitality, and service were absolutely exceptional. A special thanks to Akash Upadhyay for being so helpful, attentive, and making my stay even more comfortable. Truly appreciated his warm hospitality. Would definitely love to visit again! ✨

Had a wonderful stay!
The staff was very friendly, the room was beautiful, and everything felt top-notch. Highly recommend !!

Every aspect of this hotel is so beautiful. The culinary experiences and the people who work there are so attentive and kind; especially the concierge, who was so helpful and warm. I just loved it all 🤍

The food was very good and quality was top notch. Mr. Chetan, the manager of Three Kitchens was very polite and made our experience more memorable.

The room was fantastic and the staff was amazing

Review

We had a wonderful experience at The Ritz, and a special mention goes to Chef Shakar Gadhe, who took such wonderful care of me and my friends.

Chef Shakar went above and beyond to understand our preferences and created some absolutely delicious delicacies especially to suit our liking. His personal attention, warmth, and passion for food made us feel truly special.

Every dish was thoughtfully prepared, beautifully presented, and absolutely delightful. Thank you, Chef Shakar, for making our experience so memorable. Your hospitality and culinary skills truly stood out! ❤️

A Memorable Experience

We had a wonderful experience at The Ritz-Carlton, Pune - Three kitchens Restaurant and Bar while celebrating our anniversary. The service was exceptional, the food spread was impressive, and the team went above and beyond to make our celebration special.

We were pleasantly surprised with complimentary mocktails and a beautiful cake, which was a lovely touch. A special mention to the manager, Chetan Jagdal, who personally ensured that we had a warm, memorable, and seamless experience throughout our visit.

Thank you to the entire team for making our anniversary celebration truly special. Highly recommended!

⭐⭐⭐⭐⭐ An Exceptional Experience at Aasmana, The Ritz-Carlton, Pune

Our evening at Aasman at The Ritz-Carlton, Pune was genuinely one of those experiences that stays with you — not simply because of the food, but because of the exceptional warmth, attentiveness and personal touch shown by the entire team.

A special mention absolutely has to go to Vikram, who made the evening truly worthwhile. He was incredibly thoughtful with his recommendations and went beyond simply taking our order. His suggestion of the Bajra Salad was excellent, and the way he understood what we might enjoy and guided us through the menu made the experience feel genuinely personalised. It was clear that he wasn’t just serving food — he was taking pride in making sure we had a memorable meal. That kind of attentive, intuitive hospitality makes a huge difference.

Ayush, the bartender, was another highlight. He curated an exceptional mocktail featuring grapefruit, basil and soda, and it was absolutely refreshing and beautifully put together. The combination was sophisticated without being overpowering, and the fact that it felt specially curated made it even more memorable. It’s the kind of drink you remember after leaving.

Aman, our server, deserves equal appreciation for the warmth and care he brought to the table. He was attentive without ever being intrusive, and his service added another layer of comfort to the entire experience. There was a genuine sense that the team wanted us to enjoy ourselves rather than simply complete a service.

And a special appreciation for Mercy Novokulu at the reception. From the very beginning, she contributed to that feeling of being welcomed and looked after. A warm, gracious reception can set the tone for an entire experience, and Mercy did exactly that.

What I loved most about the evening was the human element. Everyone we encountered — from reception to the bar to the dining team — contributed something meaningful. There was no sense of rushed or mechanical hospitality. Instead, there was warmth, conversation, thoughtful recommendations and genuine attention to detail.

The combination of Vikram’s wonderful food recommendations, Ayush’s beautifully curated mocktail, Aman’s attentive service and Mercy’s warm welcome made the entire experience feel incredibly personal.

This is what hospitality should feel like: warm, intuitive, generous and memorable.

Thank you to the entire team at Aasman, The Ritz-Carlton, Pune, for making us feel so welcome and creating a beautiful home-away-from-home experience.

A special shout-out to Vikram, Ayush, Aman and Mercy — you made this visit truly exceptional. ❤️

I would happily recommend Aasman to anyone looking not only for a beautiful dining experience, but for the kind of hospitality that makes you want to return.

We had a wonderful breakfast at the three kitchens and where warmly welcomed and provided excellent service
by restaurant manager Mr. Chetan. He was very helpful and the table conversation was delight. Looking forward visiting once again and having a wonderful experience.

Had a great dinner buffet at the Three kitchen restaurant, everything was top notch and all the staff were very warm and welcoming!! Special thanks to Chetan sir (The restaurant manager) for making the dinner this special! Highly recommend to try atleast once…

The property was excellent. The best part was the service the staff at the front desk to everyone else.

We were here for our daughter’s bday and the experience was something we all loved specially our little one.

We were specially welcomed at arrival by Vaishnavi and her colleagues and made feel special.

They sent a toy for our kid which she loved.

The food and beverage team was also brilliant special mention to Chetan for that he did not have no as answer.

Loved the whole experience.

I am writing to express my serious disappointment with my recent five-night stay at your hotel.
The level of cleanliness was unacceptable. During breakfast, I found residue in a glass, which clearly indicated that it had not been properly cleaned. I reported this to the restaurant floor manager, who apologized and removed the glass. On another morning, when I unfolded my napkin, I immediately found a hair inside it. The F&B Manager came to apologize, and after learning that I had changed my hotel in Mumbai to another brand, he brought the General Manager to speak with me.
The General Manager apologized and promised to follow up with me. However, this promise was not kept. Since he specifically asked for my WhatsApp number, there is no excuse for the lack of follow-up after I checked out.
In addition to the cleanliness issues, the room also had several maintenance problems. The water pressure was poor, and the hot and cold water were inconsistent, sometimes turning cold and sometimes hot unexpectedly. The washroom door was also broken and could not open completely; it would automatically close about one-third of the way. Furthermore, the towels had an unpleasant smell and were far from the expected clean, snowy-white standard.
Overall, my experience was extremely disappointing. The staff training, service attitude, and empathy toward guests did not meet the standards expected of The Ritz-Carlton brand. Most importantly, the lack of follow-up from senior management reflects a serious lack of integrity.

Food was great. Chef sanjeeb lama of three kitchens took amazing care of our dining experience.

Visited here to celebrate my wives birthday, with my 3month old. Chetan (head of F&B) really went out his way to make this dinner special, thank you so much.
Great food, great spread.

Three Kitchens is amazing! Chef Sanjeev and his team are fantastic and very helpful.