Executive Residency by Best Western Philadelphia-Willow Grove

Hotels
Executive Residency by Best Western
8 (357 reviews)
250 Business Center Drive , Horsham , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Location
Kitchen Facilities
Comfortable Bed
Cons:
Cleanliness Issues
Poor Service
Maintenance Problems

Categories

Cleanliness
6.31
Multiple reports of dirty bathrooms and roaches in the room.
Service
9.27
Service was not attentive and complaints were ignored.
Location
10
Good location; attractive for guests.
Room Quality
7.27
Issues with room condition, including stains and bugs.
Amenities
9.29
Some amenities available but lacking hot water and accessible features.
Value for Money
8.25
Guests felt unsatisfied with the price given the issues encountered.
Food and Beverage
7.31
No breakfast was served, impacting overall value.
Overall Experience
6.3
Many guests had a poor experience, with multiple complaints leading to a lack of trust.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:03

Property Description

Convenient Location
Situated just minutes away from Willow Grove Naval Air Station and a short drive from downtown Philadelphia, Sonesta Simply Suites Philadelphia Willow Grove offers easy access to key attractions.

Spacious Suites with Full Kitchen
Enjoy the comfort of our earthy-toned suites equipped with a full kitchen, including a full-size refrigerator, microwave, and dishwasher. Ideal for short or extended stays, each suite features cable TV, a DVD player, and provided cookware and dishware.

On-Site Amenities
Stay active at our 24-hour gym, pick up snacks at the convenience store, or unwind at the outdoor barbeque facilities and park with sports courts. With Valley Forge National Historic Park and Middletown Grange Fairgrounds nearby, there's plenty to explore during your stay.

Book your stay at Sonesta Simply Suites Philadelphia Willow Grove now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of USD 75 per stay up to 7 nights and USD 25 per week applies, the maximum of 2 pet(s) per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 357 reviews
Cleanliness: 6.31
Service: 9.27
Location: 10
Room Quality: 7.27
Amenities: 9.29
Value for Money: 8.25
Food and Beverage: 7.31
Overall Experience: 6.3
A
Alfred couple us
1
Pros:

This place had bed bugs and no1 still haven’t called me yet about a full refund after a week!!!!! I submitted pics of the bed bugs and bit marks me and my girl had the front desk was no help at all!!!!

2026-07-24 via Nuitee
L
Lazenbery solo_traveller us
10
2026-07-09 via Nuitee
L
Lazenbery solo_traveller us
10
2026-07-09 via Nuitee
G
Georgiana family_with_children us
1
Awful!
Pros:

We could not even stay there it was so dirty and smelled of cigarette smoke. We are hoping to get a full refund. This place was disgusting!

Cons:

So dirty and looed like you would encounter a drug addict.

2026-07-07 via Nuitee
M
maklad solo_traveller us
3
2026-07-05 via Nuitee
R
Raegan solo_traveller us
6
2026-07-03 via Nuitee
L
Lisa solo_traveller us
6
Pros:

Staff was accommodating

Cons:

My room looked like no one stayed there in a while. Pipes had rust, the bathroom wall was patched up,the shower curtain had a stain and , tv remote wasn't working so we had to change the channel manually

2026-06-30 via Nuitee
R
Rocco solo_traveller us
8
2026-06-28 via Nuitee
L
Laura solo_traveller us
10
2026-06-23 via Nuitee
A
Aris solo_traveller us
10
2026-06-22 via Nuitee
M
Maria family_with_children us
1
Refund wanted/needed
Pros:

Location

Cons:

The place is filthy and smells! I had to plunge my own toilet, the shower wasn’t properly draining and when I told the front desk, they said maintenance would come to fix it and they never did.
I don’t think I heard a vacuum at all for the rooms that were being “cleaned” there are people living there and it shows. The animals are unchecked and stink up the place. Also, the police show up everyday, especially since a resident was arrested for waiving a 9mm at guest of the property!

2026-06-10 via Nuitee
L
Linda couple us
5
Pros:

Nice, safe area

Cons:

Floors were not clean. Can see dirt on floor. Desk was broken.

2026-06-10 via Nuitee
A
Anndrea couple us
10
2026-05-28 via Nuitee
E
Everliris couple us
7
It was decent place but the prices are terrible
Pros:

Parking was good

Cons:

Needs a upgrade

2026-05-21 via Nuitee
J
jesse solo_traveller tw
7
2026-05-20 via Nuitee
C
Chaniyia couple us
1
Horrible and they don’t try to help and reason with you
Pros:

Nice area

Cons:

Gave me a room and the shower didn’t work and the room was dirty , switches me to another room and the sheets was dirty and not clean , and told me I couldn’t get a refund when I had asked for it early in the day . And then telll me I can’t get a refund the next day after they made me stay in the room for me to not get the refund .

2026-05-19 via Nuitee
D
Domonique family_with_children us
1
dirty and unsanitary
Pros:

NA

Cons:

very unpleasant odor in the hallway near my room.
The room itself had a strong foul odor and was visibly filthy and unacceptable for guests.

2026-05-18 via Nuitee
S
Sean couple us
3
2026-05-17 via Nuitee
L
Lazenbery solo_traveller us
8
2026-05-12 via Nuitee
S
Scotti solo_traveller us
3
2026-05-12 via Nuitee