Sonesta Simply Suites Knoxville

Perfect location, we have a well-equipped room with kitchenette. Comfy bed, clean bedsheets and towels.

Front desk was informative. He was always attention detailed. And the location was convenient.

Price

Great location and quiet area

Doesn’t meet expectations with the “sonesta” brand. Kitchen only had one glass nothing else. First room I checked into reeked of cigarette smoke. Asked for another room and was told the first room wasn’t smokey but rather someone had just cooked a meal in there (but without pots or dishes??). Clearly wasn’t the case, and was finally given a different room. Hotel felt nasty, wore my shoes between bed and bathroom bc carpet felt grimy. Never again.

Room was in somewhat poor condition and very humid. Check-in was very slow. The stay was thankfully quiet, but definitely not the best hotel experience I've had.

I have been waiting an hour to be checked in. No one has ever came to the front desk.

Rooms were very low quality, very run down. Killed 3 cockroaches the first night, didn’t stay the second night. Everything felt gross. Wouldn’t ever stay there again. After a little fight they returned my second nights charge. They didn’t seem to think cockroaches were that big of an issue. And this was for $200 a night.

Very clean room. Poor gym. Safe neighborhood. Would stay again.

In the 5 hours I was there I saw the rooms were outdated and spider webs were in corners and window.

Rooms had windows open and people were smoking pot. Also we saw bugs crawling up the walls. We left after seeing the bugs.

This is an older property, but it definitely felt dirty and smelled. Holes all in my curtain, no hand soap in bathroom or trashcan, no hair dryer. Walked around without shoes in room & bottom of my feet were dirty. Bed slept fine & A/C kept room cooled.

The room was deplorable. Toilet leaked sewage when flushing, could be Wax O-ring was placed in the 70's and just worn out. Dirty, Filthy walls, Black, Yellow and Brown Mold. Refrigerator was rusting. A/C control from 1950 bypassed so I had to look at the metal rigging that was connected....bad move - the black mammal hair that clogged the air filter was everywhere. Took the staff twenty five minutes to get us signed in, I guess that what it takes when you only use one finger and a 1970 computer program. We checked in and out so fast, the luggage jumped into my car. I ask for a full refund or at least partial. They charge me almost 100.00 more that the quote, I did not sign the bill and refuted the bill with AMX. I also wrote Sonesta the letter Attached and sent it also to Hotels.com and AMX. Run Forest Run - this one needs to be imploaded.

We had to swap rooms because of a noising ac unit, toilet did not flush well, elevator was out of service part of the time and towel rack fell off the wall.

The description indicated that I would have an accessible room with a roll-in shower. When I got to the property, they had a room with a bathroom with only a tub. I have been misled by Expedia.
I am entitled to a refund for this night’s stay.

This hotel is subpar…there was roaches, furniture, broken, including drawers. The hotel stunk and very dirty. They took our hundred dollar deposit because my husband got a bite from there and bled on the sheet saying that they could not reuse the sheets, which is crap because there was already stains on the sheets that they were used. Do not stay here!! The pictures are very deceiving.