Extended Stay America Suites - Austin - Northwest Arboretum

The staff were so un classy and did not go out of their way to go above and beyond for the guests. They were not very friendly, and the house keeping O’ my goodness they need to learn better cleaning the floor was so dirty and there was crumbs on the counters, I was booked from March 9th 2026-April 1st 2026. And I bought a shark vacuum mop combo and every time I vacuumed multiple times a day the floor never emptied clear clean smh. The breakfast was a complete joke they did not offer a hot meal they only offered 2 instant mixed oatmeal packs, and tiny size muffin I’m not joking at all about how small the muffin was so small. And a mix granola bar also small and was so hard I didn’t even open or eat it. The hotel only has 1 guest cart and it’s NEVER available. Someone always has it or it’s “m.i.a” the front desk won’t help to get it back from who ever last took it. (Which I wouldn’t know who that would be) there is no cameras in the hallways in any of the upstairs hallways or near the elevators or stairwell. There is also no cameras around the outside of the property either. Shady people are always hanging around (staff actually posted a sign saying only guest are allowed in / on the premises. Then a guest pulled the fire alarm all because she wasn’t getting her way (no one was at the desk to get her a replacement key it was only around 9 something pm. So someone should have been there, but like always no one usually ever is.

Tinha formigas no quarto e no banheiro por todos os dias da estadia. O wi-fi era muito ruim e por diversas vezes precisei aumentar o meu pacote de dados para conseguir usar internet e rotear para o meu computador para conseguir trabalhar. O café da manhã anunciado aqui no Booking não existe, pela descrição que colocaram aqui, fica subentendido que tem algo para comer, enquanto na verdade só oferecem um café preto para beber e copos descartáveis, e o café é super fraco e sem gosto, parece mais um chá do que café de verdade.

Non of the lights worked in the room except for one! when we got there the room was marked as not available and the staff was very unprofessional about it and also vaping right behind the counter as I am checking in I would not recommend this hotel !

To much noise

Had bed bugs. I told the staff they acted like I was the problem

They lost our reservation and we had to spend an extra 30 minutes having to do it and then on top of that the hotel is really rundown. The rooms are not very inviting. We had to switch our room because our toilet didn’t work and it has a very, very weird smell in the hotel.

I made the reservation through Booking.com, and they also asked for my card when I arrived at the hotel. They charged me twice for a single night, and I am having a difficult time getting my money back. And that's not all. After I used my card here, I started receiving notifications of charges that I didn't recognize! Be careful.

The hotel cancelled my reservation on the same day of my check in while I was enroute to the city.

Es el colmo que cancelen una reserva y no den ninguna notificación a bookin ni a la persona que realizo la reserva