Extended Stay America Suites - Austin - Northwest Arboretum

Hotels
•
Extended Stay America Suites
6.5 (410 reviews)
10100 North Capital of Texas Highway , Austin , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Helpful service
Cons:
Poor cleanliness
Outdated rooms
Limited amenities

Categories

Cleanliness
5.08
Multiple reviews noted poor cleanliness and foul smells.
Service
8.05
Comments about friendly staff and helpful service contributed positively.
Location
9.09
Location was praised in several reviews, indicating good accessibility.
Room Quality
5.54
Reviews mentioned outdated rooms and various maintenance issues.
Amenities
5.57
Limited amenities reported, with some not functioning properly.
Value for Money
6.03
Mixed sentiments; some felt charged too much for the quality.
Food and Beverage
6.58
Limited food options noted in reviews, affecting overall satisfaction.
Overall Experience
6.05
A mix of positive and negative experiences led to a neutral overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:00

Property Description

Fully Equipped Kitchen
Each room at Extended Stay America - Austin features a fully equipped kitchen with a stove top, microwave, and fridge, perfect for longer stays and added convenience.

Complimentary Grab and Go Breakfast
Start your day right with a free Grab and Go breakfast, including fruit, muffins, and coffee, ensuring a convenient and delicious morning for all guests.

Convenient Location and Amenities
Located near attractions like the Arboretum Walk and the Domain Mall, this hotel offers free WiFi, onsite parking, and laundry facilities, making it the ideal choice for your stay in Austin.

Book now for a comfortable and hassle-free extended stay experience at Extended Stay America - Austin!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time.


Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.5
Based on 410 reviews
Cleanliness: 5.08
Service: 8.05
Location: 9.09
Room Quality: 5.54
Amenities: 5.57
Value for Money: 6.03
Food and Beverage: 6.58
Overall Experience: 6.05
K
Kasey • couple • us
6
2026-01-19 • via Nuitee
L
Luis fernando • couple • us
1
They charged me twice
Cons:

I made the reservation through Booking.com, and they also asked for my card when I arrived at the hotel. They charged me twice for a single night, and I am having a difficult time getting my money back. And that's not all. After I used my card here, I started receiving notifications of charges that I didn't recognize! Be careful.

2025-12-22 • via Nuitee
Z
Zach • solo_traveller • us
9
2025-12-11 • via Nuitee
W
Wei • solo_traveller • cn
1
2025-11-19 • via Nuitee
J
Jennifer • family_with_children • us
1
Cons:

The hotel cancelled my reservation on the same day of my check in while I was enroute to the city.

2025-11-19 • via Nuitee
F
Flores • couple • us
10
2025-11-16 • via Nuitee
H
Hikeem • couple • us
5
2025-11-11 • via Nuitee
A
Alexander • family_with_children • co
1
Pesimos
Cons:

Es el colmo que cancelen una reserva y no den ninguna notificación a bookin ni a la persona que realizo la reserva

2025-11-11 • via Nuitee
D
Damien • couple • us
2
2025-11-10 • via Nuitee
D
Damien • couple • us
6
2025-11-10 • via Nuitee
Z
Zada • family_with_children • us
1
Pros:

The staff was friendly.

Cons:

As soon as I walked in, it appeared to be a refurbished building. It had an odor of smoke, but maybe that was from someone passing by. I gave it the benefit of the doubt by checking in. I entered my room, it seemed like a room from the late 80's. It was muggy and stuff, I turned on the air unit and began to cough excessively. I've stayed in refurbished hotels in New Orleans and they looked vintage and classic and by the outskirts and inside, I expected better or classic. Whatever is inside of the room or someone's room, stepping off of the elevator it stunk. What the website tells and upon checking in, it does not match. For 100.00. NO! I had to buy other medicine because of whatever smelled. It gives muggy and stuff.

2025-11-10 • via Nuitee
O
Omonique • solo_traveller • us
8
2025-11-02 • via Nuitee
D
Dustin • couple • us
10
2025-11-02 • via Nuitee
K
Kris • family_with_children • us
6
Pros:

Price, people were nice

Cons:

Everything else. The cabinet the fridge was in was rotting away due to dripping from the fridge.

2025-10-22 • via Nuitee
M
Mary • family_with_children • us
7
2025-10-20 • via Nuitee
K
Kinsey • couple • us
1
i didnt stay hear because they had already booked my confirmed stay online & gave it to another ppl.
2025-10-08 • via Nuitee
H
Hershel
6
Pros:

The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.

2025-10-04 • via Nuitee
S
Stephen • friends
8
Pros:

Plenty of free parking.

2025-09-30 • via Nuitee
T
Thomas
10
Pros:

Everything was great

2025-09-29 • via Nuitee
O
Osvaldo
10
Pros:

Dog friendly

2025-09-21 • via Nuitee