Extended Stay America Suites - Houston - Galleria - Westheimer

Hotels
Extended Stay America Suites
7.2 (380 reviews)
4701 Westheimer Road , Houston , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Cons:
Closed down without notice
Took money and left guests stranded

Categories

Cleanliness
1
Guests expressed extreme dissatisfaction with the hotel's cleanliness.
Service
1
Guests faced significant issues with the service including abrupt closure without notice.
Location
1
No positive feedback regarding the location due to abrupt closure.
Room Quality
1
Guests reported poor room quality due to sudden closure and lack of service.
Amenities
1
The abrupt closure resulted in no availability of amenities.
Value for Money
1
Guests felt extremely disappointed as their money was taken without providing services.
Food and Beverage
1
No feedback available regarding food and beverage due to closure.
Overall Experience
1
Overall experience was extremely negative due to abrupt closure and lack of services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-13 22:29

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Whether you're staying for a few nights or an extended period, you can prepare your meals just like at home.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary grab-and-go breakfast, including a selection of breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests on the move or those looking for a quick and easy breakfast option.

Convenient Location and Amenities

Located in Houston, our hotel offers free WiFi, a 24-hour front desk, laundry facilities, and upgraded bedding for your comfort. With free onsite parking and attractions like the Galleria Mall nearby, your stay will be both convenient and enjoyable.

Book now for a comfortable and convenient stay at Extended Stay America - Houston - Galleria - Westheimer!

Important information:

The grab-and-go breakfast served includes: breakfast bars, muffins, hot cereal, coffee, and tea only.

Please note that a valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 380 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Natalie family_with_children gb
1
Pros:

Closed down no notice took my money and left me stranded on the street

Cons:

Closed down no notice took my money and left me stranded on the street

2025-07-10 via Nuitee
V
Verified traveler
2
HOTEL IS CLOSED. Don't book
Pros:

Had reservations for months in advance. Called day of arrival and they confirmed reservation. Arrived and the hotel was closed down. Was told it has been closed for more than a month.

Ball was dropped on so many levels. Extended Stay lying to me. Hotels.com not notifying me of the shutdown.

2024-10-06 via Nuitee
M
Margaret family with young children us
10
Nice
Pros:

Clean and safe

Cons:

There wasn't anything I didn't like it was nice

2024-08-25 via Nuitee
Y
Yessenia partner
10
Pros:

Everything was good 👍

2024-07-21 via Nuitee
J
Jose young couple us
1
Bad
2024-07-19 via Nuitee
D
Dwight family with young children us
10
Exceptional
Pros:

Yes

Cons:

Yes

2024-07-18 via Nuitee
R
Rick review category business travellers us
1
Never let us check in had to sleep in the car,,,
Cons:

Never honored our reservation

2024-07-17 via Nuitee
D
Denis solo traveller us
1
Never again.
Cons:

I reserved a room and when I showed up, there was no power. So, I did not bother to check in. I canceled but they tried to charge me , anyway.

2024-07-15 via Nuitee
M
Matthew young couple us
1
Bad
2024-07-14 via Nuitee
S
SONYA
2
Pros:

I did not stay as the power was out for the property.

2024-07-11 via Nuitee
T
Taylor young couple us
10
Exceptional
2024-07-10 via Nuitee
R
Rob review category business travellers us
10
Location
Pros:

Location, staff and facility

Cons:

Staff

2024-06-17 via Nuitee
M
Michael review category business travellers gh
8
I had a good time.
Pros:

Location

Cons:

Security

2024-06-06 via Nuitee
K
Kevin review category business travellers us
3
Below average two-star hotel.
Pros:

Location is good; it is rather conveniently located. And I appreciated that there was amble parking. I was able to get my tasks done.

Cons:

There was water leaking from the faucet of the tub/shower. The floor and carpet felt somewhat damp. There were stains in the sink. The hall smelled.

2024-06-05 via Nuitee
E
Eason young couple us
8
Has a fun weekend will travel again
Pros:

Didn’t eat the breakfast

Cons:

Everything was good

2024-05-27 via Nuitee
M
Miles review category business travellers us
8
Very good
2024-05-25 via Nuitee
K
Karina solo traveller ua
7
Good
2024-05-22 via Nuitee
B
Barbara young couple us
6
Pleasant
2024-05-22 via Nuitee
J
Joel Saldana
10
Pros:

Staff was friendly. Location was very convenient to shopping and places to eat.

2024-05-22 via Nuitee
A
Al-bako review category business travellers ng
5
Passable
Pros:

Good location

2024-05-18 via Nuitee