Mercure Aberdeen Caledonian Hotel

Hotels
Mercure
8 (3183 reviews)
10-14 Union Terrace , Aberdeen , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Room quality issues
Noise disturbances

Categories

Cleanliness
7.83
Room was clean and comfortable, but some rooms need a makeover.
Service
8.3
Friendly and helpful staff, with issues quickly resolved.
Location
8.84
Great central location with easy access to shops and bars.
Room Quality
7.29
Good rooms but received complaints about room size and amenities.
Amenities
7.82
Basic amenities were satisfactory, but more lounge areas would be appreciated.
Value for Money
7.78
Good value for the location but some room quality issues.
Food and Beverage
8.33
Food was very good with excellent breakfast choices.
Overall Experience
7.8
Positive experience overall despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:41

Property Description

Award-Winning Restaurant and Modern Rooms:
Experience culinary excellence at our award-winning restaurant and unwind in our modern rooms equipped with complimentary toiletries and daily newspapers.

Elegant Victorian Hotel with Relaxing Ambience:
Indulge in afternoon tea or a light meal in the sophisticated Café Bar Caley or Diamond Suite, both offering a serene atmosphere for relaxation. Private dining and a pre-theatre menu are also available to enhance your dining experience.

Convenient Amenities and Prime Location:
Enjoy en suite facilities, flat-screen TVs, and wireless internet in all rooms, along with 24-hour room service for your convenience. Located in the heart of Aberdeen, our hotel is a short stroll away from major attractions like the Satrosphere Science Centre and Aberdeen Rail Station.

Book your stay at Mercure Aberdeen Caledonian Hotel for a delightful blend of luxury and convenience.

Important information:

When booking for 7 rooms or more, different policies may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABZ

Location

Guest Reviews

8
Based on 3183 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
E
Emma solo_traveller nz
7
Pros:

Location was great for town

Cons:

Staff were not friendly on arrival. Bed was uncomfortable and decor quite dated.

2026-08-29 via Nuitee
A
Andrew couple gb
7
2026-08-29 via Nuitee
C
Cristina BONIZZONI solo_traveller it
7
2026-08-28 via Nuitee
A
Anne couple gb
8
Comfortable city break.
Pros:

Very spacious room and huge bed.

Cons:

There was a bath and shower. However, I am 5ft tall and there was no way to reach the bath taps to run a bath without getting into the bath. This strikes me as ridiculous and probably unsafe for us older guests.

2026-08-28 via Nuitee
B
Brown extended_group gb
7
2026-08-28 via Nuitee
J
JLL solo_traveller ee
10
Pros:

Coming from the station, Google Maps guided us to the back door of the hotel, which was a bit disappointing at first glance, but it was just a side street and just a back door; entering it opened up to a completely different, elegant world.

Very helpful and professional staff in the front desk and in the breakfast restaurant.
THE BEST EVER choice of cold and hot dishes for breakfast (fresh vegetables, fresh fruit: even strawberries and blackberries; crispy, freshly baked pastries... what ever I could dream about.)

Cons:

It's a shame that our travel plan didn't allow us to stay here longer. A normal nice hotel, there is nothing to complain about.

There were no power sockets close to beds... but; is it truly necessary!? You can sometimes leave your mobile alone on the table for charging. 😀

2026-08-28 via Nuitee
N
Nick couple gb
10
2026-08-28 via Nuitee
M
Mary couple gb
8
2026-08-28 via Nuitee
J
Jennifer solo_traveller gb
7
2026-08-27 via Nuitee
M
Magreth Børve extended_group no
8
Pros:

Fin beliggenhet, god frkost

Cons:

Badekar burde vore erstattet med dusj

2026-08-27 via Nuitee
A
AnnieW solo_traveller au
8
Pros:

Location was excellent, looking out over the Union Terraces. Staff very friendly; bar and bistro were great.
Facilities were clean except for the window sills, which were cleaned one of the days during our stay.

All in all I would rebook again in future, but would follow up more promptly with the staff re fixing windows, etc

Cons:

The sash windows were very hard to open and close (no aircon), with the right-hand one's latch bent out of shape. There was quite a bit of noise from nearby clubs - closing the windows helped a bit, but it made the room quite hot.
The room's mobile fan supplied was too loud to run at night.

2026-08-26 via Nuitee
L
luka solo_traveller hr
10
2026-08-26 via Nuitee
R
Rita couple gb
3
Done what we needed.But reluctant to stay again.
Pros:

Breakfast was very good.Staff were always polite and helpful.

Cons:

The rooms not just the bedroom were very dated and carpets in most places were getting thread bare. Needs a revamp.

2026-08-25 via Nuitee
M
Maria esther extended_group es
6
Pros:

Lo mejor del alojamiento es la ubicación que está justo en el centro cerca de todo y tiene parking por si vas en coche.

Cons:

Es muy antiguo y poco reformado sobre todo el baño y podría estar más limpio .

2026-08-24 via Nuitee
E
Edurne solo_traveller es
10
Pros:

Habitacion muy amplia, cuidada al detalle

2026-08-24 via Nuitee
D
Domonic couple us
10
We had a lovely time! The staff was exceptionally friendly and attentive!
Pros:

Central location. Extremely easy to get to everywhere

Cons:

The beds were on wheels..

2026-08-24 via Nuitee
K
Karen couple gb
8
Great location , comfortable beds, lovely breakfast
Pros:

Central location

Cons:

Noisy from outside , although was Saturday night

2026-08-23 via Nuitee
G
geert solo_traveller nl
7
goed
Cons:

de besproken kamer door Booking was eerst heel slecht wat ik gevraagd had kreeg ik eerst niet ,later door boos te worden en gegevens laten zien die 5 maanden terug al geboekt waren met de wensen kreeg ik alsnog de de verwachte kamer

2026-08-23 via Nuitee
H
Helen couple gb
8
2026-08-23 via Nuitee
K
Kathleen solo_traveller gb
10
Pros:

The staff were approachable and efficient. The cleanliness of the room and an exceedingly comfortable bed

Cons:

N/A

2026-08-23 via Nuitee