Mercure Aberdeen Caledonian Hotel

Hotels
•
Mercure
8 (2847 reviews)
10-14 Union Terrace , Aberdeen , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Room quality issues
Noise disturbances

Categories

Cleanliness
7.83
Room was clean and comfortable, but some rooms need a makeover.
Service
8.3
Friendly and helpful staff, with issues quickly resolved.
Location
8.84
Great central location with easy access to shops and bars.
Room Quality
7.29
Good rooms but received complaints about room size and amenities.
Amenities
7.82
Basic amenities were satisfactory, but more lounge areas would be appreciated.
Value for Money
7.78
Good value for the location but some room quality issues.
Food and Beverage
8.33
Food was very good with excellent breakfast choices.
Overall Experience
7.8
Positive experience overall despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:41

Property Description

Award-Winning Restaurant and Modern Rooms:
Experience culinary excellence at our award-winning restaurant and unwind in our modern rooms equipped with complimentary toiletries and daily newspapers.

Elegant Victorian Hotel with Relaxing Ambience:
Indulge in afternoon tea or a light meal in the sophisticated Café Bar Caley or Diamond Suite, both offering a serene atmosphere for relaxation. Private dining and a pre-theatre menu are also available to enhance your dining experience.

Convenient Amenities and Prime Location:
Enjoy en suite facilities, flat-screen TVs, and wireless internet in all rooms, along with 24-hour room service for your convenience. Located in the heart of Aberdeen, our hotel is a short stroll away from major attractions like the Satrosphere Science Centre and Aberdeen Rail Station.

Book your stay at Mercure Aberdeen Caledonian Hotel for a delightful blend of luxury and convenience.

Important information:

When booking for 7 rooms or more, different policies may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8
Based on 2847 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
H
Henriëtte Bianca • family_with_children • nl
9
Pros:

De locatie is perfect

Cons:

Niets

2026-03-28 • via Nuitee
D
davidson • family_with_children • gb
7
Pros:

The location

Cons:

The room was very cold radiator was on full but only look warm to touch

2026-03-27 • via Nuitee
P
Peter • family_with_children • gb
10
2026-03-26 • via Nuitee
W
William • solo_traveller • gb
8
Very pleasant. Good location. Would stay there again
Pros:

Location, breakfast.

Cons:

Waiting at reception for someone to come. No bell to ring for anyone

2026-03-26 • via Nuitee
B
Brian • couple • gb
8
Great location and staff are very polite and helpful.
Pros:

The location was perfect, it was ideal for the venues that we were going to.The room that we booked was clean and roomy but the carpet could do with being replaced along with all other carpets. The breakfast was more than ample but the hot items weren’t hot.

Cons:

All of the above items being improved would make a huge difference to the hotel and in my opinion word would get round that this would be a nice place to stay.I don’t think it would cost much to ensure that the buffet breakfast was kept hot.

2026-03-26 • via Nuitee
H
Hilary • couple • gb
10
A lovely city escape with an excellent breakfast, would highly recommend.
Pros:

It was brilliant. We had a great view and warm comfortable room. The breakfast in the morning was really good.

Cons:

Our card seemed to demagnetise which was super annoying.

2026-03-26 • via Nuitee
C
Claire • solo_traveller • gb
9
2026-03-25 • via Nuitee
P
Pierre-Yves • extended_group • fr
6
2026-03-23 • via Nuitee
C
Coral • solo_traveller • gb
5
Clean gd location.
Pros:

Breakfast was very gd could be a bit hotter gd location. But i didn’t like the single room no view and needs updated, mattress on bed appeared to b a bit sloped. Didn’t think that particular room was worth the money very small & dull , only gd think was clean .

Cons:

Breakfast hotter , room updated and made brighter wouldn’t stay in that room again . Clean

2026-03-23 • via Nuitee
S
Stuart • solo_traveller • gb
8
2026-03-22 • via Nuitee
J
Johnstone • couple • gb
8
Beautiful hotel - excellent value for money. No request too big!
Pros:

Breakfast was brilliant - staff were so friendly and nothing was too much to ask. The food was tasty and there was a great variety. Lovely little setting looking over the city centre too whilst eating. Dinner was equally as tasty and the restaurant was quiet and calm. The room was IMMACULATE, not a single fault with cleanliness. We had a complimentary upgrade to a larger suite which was lovely - a beautiful bathroom, fridge, robes and slippers and plenty of space. The location of the hotel is perfect for commuting anywhere within the city.

Cons:

Dinner service was quite slow considering how quiet the restaurant was. Felt like they were quite short staffed but this may have been a one off! The bed was rather uncomfortable - for 2 nights it was ok but we both went home with sore backs - however I’m quite a fussy sleeper! We could hear the doors being banged loudly from neighbouring rooms. There wasn’t much available parking however we were lucky to get a space throughout the weekend, in busier periods I imagine this might be tricky. Overall the pros definitely outweigh the cons of this hotel!

2026-03-22 • via Nuitee
D
Donna • family_with_children • gb
10
Excellent city centre hotel
Pros:

Great stay, excellent location for the Theatre and shopping, friendly staff, comfortable room, fantastic breakfast

Cons:

N/A

2026-03-22 • via Nuitee
M
Maureen • couple • gb
10
2026-03-22 • via Nuitee
M
Margaret • couple • gb
8
2026-03-22 • via Nuitee
J
John Ballingall • couple • gb
5
Pros:

Location and staff and the room was clean and serviced throughout our stay.

Cons:

Hotel's general appearance was "tired".

2026-03-21 • via Nuitee
R
Roland T • couple • ch
8
Bon emplacement et séjour agréable
Pros:

L'emplacement, le confort

Cons:

Le petit-déjeuner est un peu trop cher

2026-03-20 • via Nuitee
N
Nev • couple • gb
8
Great staff, great location.
Pros:

Location and history

Cons:

The shower

2026-03-20 • via Nuitee
G
georgina • solo_traveller • gb
3
It was disappointing when i had travelled to be rested and refreshed for an interview.
Cons:

Disrupted sleep as people running in the corridors and slamming doors. Luke warm water (at best) for a shower in the morning.

2026-03-20 • via Nuitee
M
Michael • couple • gb
8
2026-03-20 • via Nuitee
P
Paula • couple • gb
9
Really enjoyed our stay, lovely and clean suite , great architecture and view.
Pros:

Location. Room / suite size. Old building .

Cons:

Hot water wasn’t that hot ! Room very warm .

2026-03-19 • via Nuitee