Mercure Aberdeen Caledonian Hotel

Hotels
•
Mercure
8 (2795 reviews)
10-14 Union Terrace , Aberdeen , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Room quality issues
Noise disturbances

Categories

Cleanliness
7.83
Room was clean and comfortable, but some rooms need a makeover.
Service
8.3
Friendly and helpful staff, with issues quickly resolved.
Location
8.84
Great central location with easy access to shops and bars.
Room Quality
7.29
Good rooms but received complaints about room size and amenities.
Amenities
7.82
Basic amenities were satisfactory, but more lounge areas would be appreciated.
Value for Money
7.78
Good value for the location but some room quality issues.
Food and Beverage
8.33
Food was very good with excellent breakfast choices.
Overall Experience
7.8
Positive experience overall despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:41

Property Description

Award-Winning Restaurant and Modern Rooms:
Experience culinary excellence at our award-winning restaurant and unwind in our modern rooms equipped with complimentary toiletries and daily newspapers.

Elegant Victorian Hotel with Relaxing Ambience:
Indulge in afternoon tea or a light meal in the sophisticated Café Bar Caley or Diamond Suite, both offering a serene atmosphere for relaxation. Private dining and a pre-theatre menu are also available to enhance your dining experience.

Convenient Amenities and Prime Location:
Enjoy en suite facilities, flat-screen TVs, and wireless internet in all rooms, along with 24-hour room service for your convenience. Located in the heart of Aberdeen, our hotel is a short stroll away from major attractions like the Satrosphere Science Centre and Aberdeen Rail Station.

Book your stay at Mercure Aberdeen Caledonian Hotel for a delightful blend of luxury and convenience.

Important information:

When booking for 7 rooms or more, different policies may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ABZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8
Based on 2795 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 7.8
B
Barry • couple • gb
9
Excellent
Pros:

The breakfast was very good.

2026-02-15 • via Nuitee
J
Jacqueline • couple • gb
8
2026-02-14 • via Nuitee
M
Mark • solo_traveller • gb
9
Comfy stay with excellent front of house staff
Pros:

Staff welcoming and very helpful

Cons:

The first room I was assigned.

2026-02-14 • via Nuitee
P
patrice • couple • fr
9
Bon rapport qualité prix dans le centre avec tout le confort
Pros:

Hôtel très bien placé proche du centre, chambre confortable, bon petit déjeuner et bon accueil.

Cons:

Rien

2026-02-14 • via Nuitee
T
Theo • solo_traveller • nl
6
Decent hotel downtown Aberdeen
Pros:

Good location
Pleasant and helpful staff
After complaint, I could move to another room

Cons:

Rooms were a bit outdated. After complaint, I got a new room the second day.
The first room was very hot, no air coming in, window could only open 10 cm, with a damp unpleasant smell
All looked old and worn-down
Second room was more airy, better ventilated

2026-02-13 • via Nuitee
B
Beth • family_with_children • gb
7
Short stay
Pros:

The hotel was clean,the staff friendly and the food for our evening meal was very good...very comfy beds..would definitely stay again...

Cons:

The only complaint we had was windows need to be updated as very drafty and the breakfast was quite cold...next time we would ask for a room at the back..

2026-02-13 • via Nuitee
M
Mathilde • couple • gb
10
2026-02-13 • via Nuitee
M
Marilyn • couple • gb
7
2026-02-13 • via Nuitee
P
Pippa • couple • gb
8
Perfect for a night at the Theatre.
Pros:

Comfortable beds.
Amazing breakfast.

Cons:

N/A

2026-02-11 • via Nuitee
C
Carol • couple • gb
8
2026-02-11 • via Nuitee
A
Ann • couple • gb
7
Very pleasant two night stay. I would certainly return as long as prices were about the same.
Pros:

View from the room

Cons:

No staff in bar for a period of time over lunch. Long wait to order food.

2026-02-10 • via Nuitee
F
F2711SYsusanr • NONE
8
Mamma Mia weekend
Pros:

Great location for theatre and train and bus station. Old majestic hotel showing its age in parts. Staff all very helpful.

2026-02-09 • via Tripadvisor
J
John • couple • gb
8
2026-02-09 • via Nuitee
I
Iain • solo_traveller • gb
5
Pros:

It’s central location

Cons:

I’ve stayed here several times in the past, but on this visit the location of my room wasn’t the best. I backed onto the stairs, so heard everyone going up and down as well as the slamming of the corridor doors.

2026-02-09 • via Nuitee
J
Jennifer • family_with_children • gb
6
Lovely stay other than above issue. Rest of staff were fab.
Pros:

Location was great for attending His Majesty’s theatre . Some of the staff were great. Others not so as you will see in my comment below

Cons:

The lady that checked us in was not very helpful at all. We arrived at 1.30 , knowing that check in wasn’t until 2pm, but we have found with other hotels they will look and check to see if any rooms are ready at that point but she just wasn’t even interested in checking. She took our bags to store. Put tags on them , didn’t give us anything to give her when we came back to check in only to see that anyone was going into the store cupboard at the door to get out bags so anyone could have taken them! Then while checking in I noticed one room was 225 the other 410 which I automatically realised were on different floors . I mentioned that I had put in a request for the rooms to be as close together as possible. She said there was nothing on the booking. I said I definitely put in that request. She then said that would be subject to availability. She didn’t even attempt to see if there was anything closer. We then went to look at 225 which was a lovely room. I then checked out 410 which I found was not only 2 floors up but the opposite end of the hotel. I then went back to reception and asked again if there was anything that could be done. I said I would upgrade the standard room to deluxe if that would help but again the same girl didn’t even try. I pleaded with her to look so she said she had one on the 3rd floor that wasn’t as good. I asked what the difference was , she got a folder out and said it’s 2 single beds. I said that’s what 410 has so can I please change. She then gave me a new key but didn’t tell me the new room number so I kindly asked, she took the key card folder, scored out 410 and wrote 310! I didn’t then say what I was thinking but when I went up to 310 my thoughts were proved correct. It was exactly the same room just one floor down! I actually laughed .

2026-02-08 • via Nuitee
J
James • couple • ca
8
Pros:

Great location

2026-02-08 • via Nuitee
M
Michelle • extended_group • gb
8
Great stay!
Pros:

The twin room was very small, there was very little room to move about. There was also no view from our room window but the fantastic breakfast and perfect location made up for that.

Cons:

The room was very small.

2026-02-08 • via Nuitee
T
Tor_Eivind_67 • Solo travel • Stavanger, Stavanger Municipality, Rogaland, Western Norway
2
Not a good stay at all.
Pros:

The hotel has a great location and great potential. But the rooms are in desperate need of a full renovation. Disgusting old carpets and furniture. Ice cold bathrooms with sub standard plumbing. I complained and got upgraded. The new room was bigger but the same poor standard. Absolutely no heat control in the rooms. The staff are doing their best, but honestly. The rooms are not fit for humans. Will not stay there again.

2026-02-04 • via Tripadvisor
J
Johnny008 • Family • Peterhead, Aberdeenshire, Scotland
10
Really comfortable stay with excellent service
Pros:

My wife and myself were to see Mamma Mia at HMT for her birthday and we booked the Mercure Caledonian for an overnight stay.Warm welcome at reception on checking in and we were delighted that room was available at 1.00 p.m. Room was really comfortable....nice and warm, really clean.We both slept well at night.Before going to HMT we had a drink in the bistro.Again really welcoming. Staff were really friendly.Breakfast next morning was an absolute treat.Super selection.The two staff from the Bistro were on duty again.The gentleman again was spot on...great customer service.Really enjoyable stay.

2026-01-30 • via Tripadvisor
L
Lori • solo_traveller • gb
9
2026-01-30 • via Nuitee