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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Currency exchange
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Non-smoking throughout
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Private parking
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Designated smoking area
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Parking garage
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Vending machine - drinks
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Kid-friendly buffet
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Smoke alarms
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Property cleaned by professional cleaning companies
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
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Property Description
Luxurious Amenities
Indulge in the comfort of a Tempur-pedic pillow, unwind with a 37-inch LCD satellite TV, and relax in a private bath - all in our classically decorated rooms.
Convenient Location
Located just a minute's walk from Nakasu-Kawabata Train Station, Hakata Excel Hotel Tokyu provides easy access to Hakataza Kabuki Theatre, Nakasu Yatai Street, and other nearby attractions.
Exceptional Services
Enjoy complimentary WiFi, dine at the onsite restaurant or tea lounge, and take advantage of our coin launderette and massage services for a truly relaxing stay.
Book now to experience luxury and convenience at Excel Hotel!
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 6 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs JPY 1700 per day.
Location
Guest Reviews
ロケーションがよかった 朝食も種類豊富でスタッフの案内が親切だった
TVのリモコンの反応が悪かった。
Superb location. Right on the river. Gion close. Night markets closer. Singing river trip was fun !
All good.
Great location right on the river & a short stroll to the food markets. Small & compact but do-able.
All was pretty good, thank you.
朝食がとにかく良かったです♪
朝食会場にテーブルが、
今ひとつ落ち着かない配置で、改善をして欲しいです
We stayed at this hotel for 4 nights in a Superior Twin Room and it was a great experience!
+ The hotel is easy to access (metro is 3 minutes away) and its location is great, being pretty much central.
+ Our room was extremely spacious and had everything we could need from an amenities point of view. It was very clean and the beds were big and comfortable.
+ The staff was polite and helpful and spoke good English (except one incident which I'm going to mention later).
+ You have plenty of kombinis, shops and restaurants around.
+ Despite being in a very active area, the room was completely quiet and we were able to relax without any issues.
+ The hotel offers paid parking; be aware that this is not your usual parking lot but rather an elevator type parking, which means that you have to drive your car into a very narrow platform, exit and have it taken away. If you're not comfortable driving into a very narrow space, I'd recommend looking for alternatives unless you want to risk damaging your car. For me it was pretty stressful especially since I was in a rental car that I wasn't fully familiar with. Thankfully nothing was damaged
I wouldn't consider this a negative, but it was a bit stressful due to a miscommunication.
On our first night, we told the staff that we'd be renting a car for the rest of our stay and would like to pay for parking. There were no issues at the time. We paid, and they told us to simply go to the parking lot the next day, where the attendant would help us.
The next evening, when we returned to the hotel and tried to park, things got a little chaotic. The parking attendant (who unfortunately didn't speak English) kept speaking to us in Japanese and insisting that we couldn't park there. I tried using Google Translate to explain that we were hotel guests and had already paid for parking, but he continued to turn us away. I assume he thought we were just random visitors trying to use the lot rather than hotel guests.
Thankfully, my partner was with me and quickly went to the front desk to explain the situation. They eventually called the attendant and clarified everything, after which he allowed us to park. He then gave us a parking pass to use whenever we needed to leave and re-enter the lot. We had no further issues for the rest of our stay with him or the other parking attendants.
I'm not blaming the parking attendant for not speaking English because I'm visiting a foreign country, and it would be unreasonable to expect everyone to do so. However, I do think the situation could have been handled better by the front desk from the start. If we had been given a parking pass or some form of proof that we were guests who had already paid, the entire misunderstanding could have been avoided and we wouldn't have spent 15 minutes going back and forth with this.
Overall, this wasn't a major issue, and I'm not really faulting anyone. It's simply something worth keeping in mind, and perhaps the hotel could adjust its process to make these situations easier for both guests and staff in the future.
ロケーションが最高！
近くにお気に入りのパン屋さんが有って、朝から買い込んで、部屋でユックリ出来る。
推しライブが有るマリンメッセまで歩いてでも行けます。
部屋で仕事したくて、有料ですが、チェックの時間も融通してくれました。
特にないなー。
チェックアウトも機械が複数台有って、スムーズにできた
Nice hotel with good facilities.
Friendly service, clean room and comfortable beds.
The hotel was well and quiet.)))
Good and comfortable, delicious food
very comfortable stay, the room was clean.
The receiptionist was a lovely girl. She recommended the Motsunabe which was very delicious.
The hotel is near subway station (200m I think) and was close to Ichiran Original store and the river and the Naka food stall street.
The only drawback was: because the hotel overlook the river, there are many singers in the river park singing at night so it is a little bit noisy. If you easy sleeper this is ok. If not, they might sing until 1 or 2am in the weekend.
Location was great, a lot of restaurants in the area.
Staff were fantastic, polite and helpful.
Rooms were very clean, quiet and had multiple types of charging points.
Our room was a standard Japanese double which is quite compact for 2 people with 2 full size suitcases.
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