Mayan Secret Hotel Boutique

Hotels
8.7 (38 reviews)
Carretera Chetumal a Bacalar KM 9.5 , Chetumal , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Exceptional service
Spacious room
Cons:
Limited amenities
No food options

Categories

Cleanliness
8.38
The room was clean, but there were some stains on the sheets.
Service
9.85
The staff was exceptional, especially Javier, who was incredibly attentive and helpful.
Location
8.89
The hotel is secluded yet close enough to the city for convenience.
Room Quality
9.34
Spacious room and comfortable bed, ideal for relaxation.
Amenities
7.87
Limited facilities; mention of a pool and access issues.
Value for Money
8.83
Standard quality for this hotel tier.
Food and Beverage
7.38
No food options available on-site; guests need to bring their own.
Overall Experience
9.05
Overall pleasant experience aside from some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:26

Property Description

Luxurious Amenities
Indulge in the ultimate relaxation with hot tubs, a swimming pool, and spa treatments at Mayan Secret Hotel Boutique.

Comfortable Accommodations
Unwind in air-conditioned rooms equipped with a seating area, minibar, and TV. Refresh in the modern bathrooms featuring showers.

Convenient Location
Explore nearby attractions such as Bacalar Lagoon, Cenote Azul, and Kohulnich archaeological site. With Chetumal International Airport just 6 km away, your journey is hassle-free.

Experience luxury and convenience at Mayan Secret Hotel Boutique. Book now for an unforgettable stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 38 reviews
Cleanliness: 8.38
Service: 9.85
Location: 8.89
Room Quality: 9.34
Amenities: 7.87
Value for Money: 8.83
Food and Beverage: 7.38
Overall Experience: 9.05
D
david • family_with_children • mx
8
Pros:

La tranquilidad del lugar.

Cons:

No tenia suficiente agua caliente para la tina de hidromasaje, que no pudimos usar.

2026-02-08 • via Nuitee
A
Alpuche • couple • bz
10
Excellent!!
Pros:

Great property!! Everything was super clean and organized, I will definitely be staying there again!!

2026-01-12 • via Nuitee
A
Arriaga • extended_group • mx
10
Calma en la naturaleza y gran comodidad
Pros:

Amplitud, comodidad, tranquilidad

2026-01-05 • via Nuitee
M
Marius • couple • de
7
Stuff was very nice.
2026-01-04 • via Nuitee
S
Stephan • family_with_children • fr
10
Pros:

Tout était très bien

2025-12-06 • via Nuitee
T
Thomas • couple • de
7
Pros:

Die Zimmer sind groß, Personal freundlich, wir waren nur eine Nacht, ab 21.00, u können über die Ausstattung nichts sagen.

2025-11-27 • via Nuitee
C
charlie • couple • us
10
Great staff! Thank you Javier.
Pros:

The staff was exceptional, especially Javier, who was incredibly attentive and helpful. We appreciated the seclusion of the property, as well as the spacious room and comfortable bed.

Cons:

Pool

2025-07-30 • via Nuitee
C
charlie • couple • us
10
Exceptional Staff! Thanks Javier!
Pros:

The staff was exceptional, especially Javier, who was incredibly attentive and helpful. We appreciated the seclusion of the property, as well as the spacious room and comfortable bed.

Cons:

The pool.

2025-07-30 • via Nuitee
P
Patrick • family_with_children • cw
6
Prima maar overpriced
Pros:

Ver genoeg verwijderd van de weg en stad om rust te ervaren maar toch dichtbij genoeg om er snel te kunnen zijn om te eten etc

Cons:

Achterstallig onderhoud en zeer beperkte faciliteiten. Kamer was op zich wel schoon en netjes maar zaten ook vlekken in de lakens.

2025-07-24 • via Nuitee
P
Patricia • couple • mx
10
Pros:

Es un lugar tontamente para relajarse, caminar por sus áreas verdes, entrar a la piscina, descansar en la amaca, solo que lleva lo que vas a comer o beber,no hay comida, si traes coche,.puedes salir a comer o traer biberes, que también te proporcionan a alguien para que traigan comida

Cons:

Tuve un poco de.problema al entrar al hotel, ya que no se.encontraba el guardia, y tuve que abrir por mi.cuenta, eso fue halgo inseguro

2025-07-24 • via Nuitee
K
klaus • couple • dk
10
Pros:

Very nice and quiet, nice big room, very very friendly and helpful staff

2025-07-12 • via Nuitee
A
Ashley • partner
10
Pros:

This property is truly a secret gem! Gentlemen at the gate, making us feel safe yet welcome! Woman at check was super nice, I don’t speak spanish, and she took such great care of me! The property is beautiful, you can wonder around in the garden area, sit by the pool, and just relax. We will definitely be coming back for future stays!

2025-04-17 • via Nuitee
J
José Gilberto
10
Pros:

Un lugar muy agradable y el servicio excelente. Seguramente regreso

2025-04-15 • via Nuitee
V
Verified traveler
4
Muy desagradable lugar
Pros:

La limpieza terrible

2024-12-28 • via Nuitee
A
Audrey • family with young children • il
8
Very good
2024-12-20 • via Nuitee
G
Gabriela • family with young children • be
7
Good
Pros:

Beautiful domain outside

Cons:

You can tell the place is a little abandoned and not under maintenance. The rooms are not so clean

2024-12-11 • via Nuitee
B
Brooke • young couple • us
7
Good
Pros:

Privacy

2024-11-13 • via Nuitee
P
Patrick • family
10
Pros:

It was cozy and comfortable. The staff was very friendly and helpful. We loved the pool.

2024-10-07 • via Nuitee
A
Alvin • solo traveller • us
10
A lovely room even had a hammock
Pros:

Beautiful setting and rooms

Cons:

Nothing

2024-05-29 • via Nuitee
M
Milissa • young couple • mx
10
Felt like a private hacienda ,
Pros:

Love the tresss the spaciousness , the small church , it felt like a private hacienda . Room was clean

Cons:

Needs some improvements

2024-05-15 • via Nuitee