The County Hotel

Hotels
6.9 (7555 reviews)
9 Botchergate , Carlisle , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Value for money
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms
Poor food quality

Categories

Cleanliness
4.73
Multiple comments indicated cleanliness issues with filthy carpets and old bathrooms.
Service
8.2
Comments on service were mixed; standard service for a hotel of this rating.
Location
9.24
Many reviews praised the great location close to shops and nightlife.
Room Quality
5.69
Criticism regarding room size, issues with noise, and overall quality.
Amenities
6.22
Limited amenities and numerous complaints about breakfast offerings.
Value for Money
7.68
Value for money appreciated in some reviews but offset by complaints.
Food and Beverage
5.23
Disappointments with breakfast choices and quality.
Overall Experience
8.2
Mixed reviews point to enjoyment from some aspects but overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Convenient City Centre Location
The County Hotel, located opposite Carlisle Rail Station, offers a prime spot in the city centre. Just a short walk from Carlisle Cathedral, this hotel provides easy access to key attractions.

Comfortable Accommodation and Dining
Each room at the County Hotel features free Wi-Fi, a TV, work desk, and tea/coffee facilities. Guests can enjoy picturesque views of King Henry VIII's Citadel from select rooms. Indulge in traditional breakfasts, international cuisine, and a variety of drinks at the Gallerie Restaurant and Portland Resident’s Bar.

Nearby Attractions and Activities
Explore Carlisle Castle and enjoy golfing at the Eden and Stoneyholme courses, all within walking distance of the hotel. Make the most of your stay at the County Hotel with a blend of comfort and convenience.

To book your stay, contact us now!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Hotel is located in the city center with some noise disturbance possible.This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 7555 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 8.2
A
Allan • solo_traveller • gb
9
Pros:

Ideal for town centre.

2026-05-30 • via Nuitee
J
jean • solo_traveller • gb
6
Pros:

Staff were lovely..great location .We were aware the surrounding nitelife would be noisy so not too shocked but some of our party complained they didn't get to sleep till 4 am..

Cons:

There's a small lift which is very temperamental. If wheelchair bound be advised to check before arriving that it's working. Our double room was ok..we were upgraded to a 3 bedded room. Nice comfy bedding. No wardrobe though.The room was spacious, a single wardrobe would be ok better than none ..Bathroom was okay ,needs a full refurbishment but clean..breakfast was hit and miss. Basically overcooked ,have to request a fried egg. Only scrambled under the hotplate.
We only stayed one night and found it adequate but wouldn't stay for a longer visit..

2026-05-29 • via Nuitee
L
Linda • couple • gb
8
Cheap and cheerful. Excellent for one night stay.
Pros:

Very clean and central to Carlisle

2026-05-29 • via Nuitee
C
Chris • solo_traveller • gb
8
Pros:

Service.location and breakfast excellent down side is some rooms need updating

Cons:

Bath panel hanging of and tap constantly running in first room but managed to change rooms and that was excellent 👌👌 uu

2026-05-29 • via Nuitee
P
Peter • solo_traveller • gb
9
Pros:

Great breakfast, central location

Cons:

Nothing

2026-05-29 • via Nuitee
J
Jon • couple • gb
7
2026-05-29 • via Nuitee
D
David • couple • gb
8
2026-05-29 • via Nuitee
G
Geoffrey • solo_traveller • gb
5
Pros:

The location was good for us

Cons:

The hotel lift was not good as with only two people in it didnt work and it was rated for five.
No facilities for us as partially disabled
Left a message on this site for a room near to the reception but the receptionist said they didn't get it and put us in a room on the 4th so my wife changed to the first floor which was okay but was very hot
The hotel was very tired and needed some refurbishment
Regards
G L Milnthorpe

2026-05-29 • via Nuitee
S
stephen • extended_group • gb
6
It was okay . Could do with a bit of painting. Parking was hard to find.
Pros:

Convinced for location

Cons:

The area

2026-05-29 • via Nuitee
B
Brendan • family_with_children • gb
10
2026-05-28 • via Nuitee
I
Ijilade • couple • gb
8
2026-05-28 • via Nuitee
W
wendy • solo_traveller • gb
8
Pros:

the location as always is ideal.

Cons:

lift was playing up. staff were demented with it stop working. I was scared to go in myself. was worried it was going to break completely as we were on the 3rd floor and I would never manage the stairs.

2026-05-28 • via Nuitee
M
Matthew • solo_traveller • gb
3
2026-05-28 • via Nuitee
M
Martin • solo_traveller • gb
8
Pros:

Central location

Cons:

Rooms could do with a freshen up but we're clean

2026-05-28 • via Nuitee
H
Hilary • solo_traveller • gb
8
Comfortable stay at a very reasonable price. Friendly staff.
Pros:

Good position for the railway station.

2026-05-28 • via Nuitee
A
Ann • solo_traveller • gb
4
Pros:

The staff were very helpful

Cons:

The bed and pillows were uncomfortable.
The windows are only part secondary glazing so some of them are single which allowed the street noise and music from the bars etc across the road to be heard till at least 3am, so obviously we all had a terrible night's sleep.
The bathroom was quite scruffy with a large crack in the sink and the bath panel looked like they got it out of a skip. No hot water in the morning also.

2026-05-27 • via Nuitee
L
Louise • family_with_children • gb
7
Nice stay. The young man on reception Dale was super helpful and really friendly
Pros:

Breakfast was OK. Had to wait for certain items quite a while but staff were quite limited and they were doing their best, it wasn't a huge problem . Plenty to choose from.

Cons:

A fridge in the room

2026-05-27 • via Nuitee
A
Anne • couple • gb
6
Did the job. Wouldn’t come back.
Pros:

Good location as we needed to be at station for 7.15

Cons:

I have to bear in mind this was quite cheap But the place generally was tired and dated. Not too clean in places Poor lighting in the room (119) We didn’t have breakfast

2026-05-26 • via Nuitee
N
Nigel • couple • gb
9
2026-05-26 • via Nuitee
• solo_traveller • gb
10
Excellent.
2026-05-26 • via Nuitee