The County Hotel

Hotels
6.9 (7122 reviews)
9 Botchergate , Carlisle , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Value for money
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms
Poor food quality

Categories

Cleanliness
4.73
Multiple comments indicated cleanliness issues with filthy carpets and old bathrooms.
Service
8.2
Comments on service were mixed; standard service for a hotel of this rating.
Location
9.24
Many reviews praised the great location close to shops and nightlife.
Room Quality
5.69
Criticism regarding room size, issues with noise, and overall quality.
Amenities
6.22
Limited amenities and numerous complaints about breakfast offerings.
Value for Money
7.68
Value for money appreciated in some reviews but offset by complaints.
Food and Beverage
5.23
Disappointments with breakfast choices and quality.
Overall Experience
8.2
Mixed reviews point to enjoyment from some aspects but overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Convenient City Centre Location
The County Hotel, located opposite Carlisle Rail Station, offers a prime spot in the city centre. Just a short walk from Carlisle Cathedral, this hotel provides easy access to key attractions.

Comfortable Accommodation and Dining
Each room at the County Hotel features free Wi-Fi, a TV, work desk, and tea/coffee facilities. Guests can enjoy picturesque views of King Henry VIII's Citadel from select rooms. Indulge in traditional breakfasts, international cuisine, and a variety of drinks at the Gallerie Restaurant and Portland Resident’s Bar.

Nearby Attractions and Activities
Explore Carlisle Castle and enjoy golfing at the Eden and Stoneyholme courses, all within walking distance of the hotel. Make the most of your stay at the County Hotel with a blend of comfort and convenience.

To book your stay, contact us now!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Hotel is located in the city center with some noise disturbance possible.This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 7122 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 8.2
D
Dr Malcolm Day • family_with_children • gb
6
Not disability friendly
Pros:

Good price, which is why I booked it. Will not be returning though.

Cons:

No lift I am disabled

2026-04-04 • via Nuitee
J
james • solo_traveller • gb
5
Pros:

My partner booked out early. Not good.

Cons:

Noise, she was given ear plugs. Seemed very unsavery, didn't feel safe so went to elsewhere.

2026-04-04 • via Nuitee
D
Dave • family_with_children • gb
6
2026-04-04 • via Nuitee
K
Kirsty • family_with_children • gb
3
Pros:

Staff were friendly

Cons:

Everything else- grubby, run down, cold, noisey and family room was up and down 5 flights of stairs (4 of which would be unavpidable even if the lift was working.

Probably a grand hotel at some point i the past, but well past it's prome now.

2026-04-04 • via Nuitee
B
Brocklebank • family_with_children • gb
10
2026-04-04 • via Nuitee
H
Hendry • family_with_children • gb
10
Good breakfast
Pros:

Staff were great

2026-04-04 • via Nuitee
C
COLIN • solo_traveller • de
1
Hotel needs an upgrade
Pros:

Not much.

Cons:

Lack of room servicing. Room only serviced once during 5 day stay.
Mixer taps for shower were hard to adjust to get right temperature. Need to be modernised.
Very thin walls, lot of loud chatting from other rooms late at night, dogs barking.
Early morning building work noise.
Breakfast room organisation haphazard.

2026-04-04 • via Nuitee
C
Chloe • couple • gb
5
Was good for the location and the room was standard and the bed was comfortable but don’t think k j would stay again
Pros:

The location is perfect for the city centre and the location from the train station

Cons:

The staff were not as friendly or helpful as you would like, the hotel and rooms them selves were absolutely roasting so didn’t get much sleep due to the heat.
Understand it is an old building but you can hear everyone walking in there rooms as the floorboards creek a lot.
There was a random man sat in reception asking for money to from guests which was uncomfortable.

2026-04-03 • via Nuitee
K
Kevin • family_with_children • gb
9
2026-04-03 • via Nuitee
K
Kerry • family_with_children • gb
3
Comfy bed, but would be better placed in another hotel.
Pros:

The bed was comfortable

Cons:

The facilities were poor. 1 toilet roll between our family, no bin, 2 towels between our family. Very noisy. Breakfast was awful and unorganised. Very minimal. Tea and coffee in canisters that were also awful. Not worth £11 each and you definitely do not get your moneys worth. There’s a Wetherspoons across the road, get your breakfast from there. Glad it wasn’t a long stay.

2026-04-03 • via Nuitee
R
Rafal • family_with_children • gb
10
2026-04-03 • via Nuitee
L
Libby Bough • family_with_children • gb
10
2026-04-03 • via Nuitee
M
Micheline Anne Irene • solo_traveller • gb
5
2026-04-02 • via Nuitee
H
Hilary • solo_traveller • gb
7
Comfortable stay.
Pros:

Very near the railway station which was good for me. Friendly and helpful reception staff. Fresh clean bedding and towels.

2026-04-02 • via Nuitee
K
Kenneth • solo_traveller • gb
8
Great location at a great price
Pros:

Staff at the property were excellent as always,my room was very clean and had a comfortable bed

Cons:

The bathroom could do with an update and the staff said the hotel was working its way through upgrading the bathrooms

2026-04-02 • via Nuitee
G
Gwendoline • family_with_children • gb
9
Pros:

Always, it's the Professional, Wonderful, kind,helpful staff.A total credit to you.They go above and beyound each and every time I stay.Its like staying with family.

Cons:

Staff outway any issues I've noticed.Rooms are Clean, comfortable but the only criticism I can give is they need a little updating

2026-04-02 • via Nuitee
G
Gwendoline • solo_traveller • gb
9
Pros:

As always, the staff are AMAZING, Helpful, kind and nothing is too much of an issue for them.A credit to the hotel.

Cons:

Rooms need a little updating

2026-04-02 • via Nuitee
T
Takudzwa • solo_traveller • gb
7
2026-04-02 • via Nuitee
M
michael • family_with_children • gb
8
Pros:

Nice and clean

Cons:

Lift out of order

2026-04-01 • via Nuitee
A
Adam • extended_group • gb
10
Pros:

Excellent value clean

2026-04-01 • via Nuitee