The County Hotel

Hotels
6.9 (7477 reviews)
9 Botchergate , Carlisle , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Value for money
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms
Poor food quality

Categories

Cleanliness
4.73
Multiple comments indicated cleanliness issues with filthy carpets and old bathrooms.
Service
8.2
Comments on service were mixed; standard service for a hotel of this rating.
Location
9.24
Many reviews praised the great location close to shops and nightlife.
Room Quality
5.69
Criticism regarding room size, issues with noise, and overall quality.
Amenities
6.22
Limited amenities and numerous complaints about breakfast offerings.
Value for Money
7.68
Value for money appreciated in some reviews but offset by complaints.
Food and Beverage
5.23
Disappointments with breakfast choices and quality.
Overall Experience
8.2
Mixed reviews point to enjoyment from some aspects but overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Convenient City Centre Location
The County Hotel, located opposite Carlisle Rail Station, offers a prime spot in the city centre. Just a short walk from Carlisle Cathedral, this hotel provides easy access to key attractions.

Comfortable Accommodation and Dining
Each room at the County Hotel features free Wi-Fi, a TV, work desk, and tea/coffee facilities. Guests can enjoy picturesque views of King Henry VIII's Citadel from select rooms. Indulge in traditional breakfasts, international cuisine, and a variety of drinks at the Gallerie Restaurant and Portland Resident’s Bar.

Nearby Attractions and Activities
Explore Carlisle Castle and enjoy golfing at the Eden and Stoneyholme courses, all within walking distance of the hotel. Make the most of your stay at the County Hotel with a blend of comfort and convenience.

To book your stay, contact us now!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Hotel is located in the city center with some noise disturbance possible.This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 7477 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 8.2
S
SamW2088 • solo_traveller • gb
9
2026-05-23 • via Nuitee
P
Peter • solo_traveller • gb
8
2026-05-23 • via Nuitee
E
Elizabeth • couple • gb
7
Great value
Pros:

Location

Cons:

Needs some TLC

2026-05-23 • via Nuitee
C
Chris • couple • gb
4
Below average really bit of a let down with the lack of hot water
Pros:

Location for what we needed

Cons:

Grubby dirty carpets no hot water on the night or following morning very dated needs redecorating creaky floorboards in our room and room above

2026-05-23 • via Nuitee
B
beaumont • solo_traveller • gb
10
2026-05-23 • via Nuitee
G
Gail • family_with_children • gb
8
Pros:

Great location, handy for train station, given ear buds due to city centre location, slept very well on comfy bed

Cons:

None

2026-05-22 • via Nuitee
A
Alexander • solo_traveller • gb
8
Pros:

Location

Cons:

Nothing really

2026-05-22 • via Nuitee
D
David lee • solo_traveller • gb
10
2026-05-22 • via Nuitee
C
Catherine • solo_traveller • au
9
Pros:

By the station and in the town within walking distance to cathedral ,walls and castle.

2026-05-22 • via Nuitee
A
Andrew • solo_traveller • gb
8
Msrvellous!
Pros:

Price !

2026-05-22 • via Nuitee
R
Ryan • solo_traveller • gb
6
Cons:

Very noisy guests until late

2026-05-21 • via Nuitee
A
Alande/Iain • solo_traveller • gb
8
2026-05-21 • via Nuitee
H
Harry • solo_traveller • gb
8
Night in Carlisle
Pros:

Centrally located, private car lot out the back

Cons:

You can hear the people above you walking in their room

2026-05-21 • via Nuitee
S
steven • couple • gb
4
Pros:

Location

Cons:

Room small after upgrading to much noise

2026-05-21 • via Nuitee
F
Faulkner-Rock • solo_traveller • us
9
Very nice but needs some remediation.
Pros:

The room was nice, very old building which was cool. I loved the old bath and shower. We had a very long walk to our room but it felt like a private apartment. Roof windows.

Cons:

The hallways smelled moldy and one of the mattresses was covered in mold as I was walking by a room being cleaned. I didn't check mine because I'd rather not know.

2026-05-21 • via Nuitee
R
Richards • solo_traveller • gb
10
Just what was needed prior to catching my train.
Pros:

Just what I needed. There was even a place to store my bicycle.

2026-05-21 • via Nuitee
J
Julie • solo_traveller • gb
9
Personable staff excellent location good enough!
Pros:

The young lad who liked to dress up in he front desk was very nice funny and clever

Cons:

It is a bit tired in that single room but it did me

2026-05-21 • via Nuitee
R
Rob • extended_group • be
3
Vergane glorie
Pros:

Ontbijt werd zeer slecht bijgevuld

Cons:

Zeer verouderd en slecht onderhouden

2026-05-20 • via Nuitee
P
Philip • solo_traveller • gb
7
Good location to stop on the railway network
Pros:

Room was very small however big enough for myself.

Cons:

Location near the station

2026-05-20 • via Nuitee
P
Peter • couple • au
2
Maybe worth it if you’re willing to pay for an upgrade and you’re stuck for a place to stay.
Pros:

The location was central and convenient to the train station, shops and information centre. Parking was cheap (£8 for one night) and at the rear of the hotel.

Cons:

The room was bland, under-furnished, mouldy, damp and had an unpleasant odour. The right window did not close properly and the local citizenry drunkenly screaming until 3-4am (on a Monday night) were not drowned out by the ear plugs placed on the beds, the visible mattress of the double bed was stained and felt ‘well used’ and dirty.
The hotel seemed run down and tired although that was expected somewhat having read other reviews.
We felt that because we did not select an upgrade option, we were banished to the worst section of the hotel - something we’ve found common when not booking directly through a non-chain/small chain hotel. Being Genius 3, we have found that larger hotel groups provide an upgrade at no extra cost. Didn’t bother complaining directly to the staff because they can only work with what they’ve got. Poor them. Definitely would have requested a better room (which I believe may exist) had we been staying for more than a night.

2026-05-20 • via Nuitee