The County Hotel

Hotels
6.9 (7006 reviews)
9 Botchergate , Carlisle , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Value for money
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms
Poor food quality

Categories

Cleanliness
4.73
Multiple comments indicated cleanliness issues with filthy carpets and old bathrooms.
Service
8.2
Comments on service were mixed; standard service for a hotel of this rating.
Location
9.24
Many reviews praised the great location close to shops and nightlife.
Room Quality
5.69
Criticism regarding room size, issues with noise, and overall quality.
Amenities
6.22
Limited amenities and numerous complaints about breakfast offerings.
Value for Money
7.68
Value for money appreciated in some reviews but offset by complaints.
Food and Beverage
5.23
Disappointments with breakfast choices and quality.
Overall Experience
8.2
Mixed reviews point to enjoyment from some aspects but overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Convenient City Centre Location
The County Hotel, located opposite Carlisle Rail Station, offers a prime spot in the city centre. Just a short walk from Carlisle Cathedral, this hotel provides easy access to key attractions.

Comfortable Accommodation and Dining
Each room at the County Hotel features free Wi-Fi, a TV, work desk, and tea/coffee facilities. Guests can enjoy picturesque views of King Henry VIII's Citadel from select rooms. Indulge in traditional breakfasts, international cuisine, and a variety of drinks at the Gallerie Restaurant and Portland Resident’s Bar.

Nearby Attractions and Activities
Explore Carlisle Castle and enjoy golfing at the Eden and Stoneyholme courses, all within walking distance of the hotel. Make the most of your stay at the County Hotel with a blend of comfort and convenience.

To book your stay, contact us now!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Hotel is located in the city center with some noise disturbance possible.This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 7006 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 8.2
S
Stewart • solo_traveller • gb
4
Disappointing
Pros:

The staff, where good, delt with a noise complaint i had with a loud TV at 2 am

Cons:

WiFi did not work, everything in the room squeezed, walls are so thin you can hear next room speak, was not told about the vey low ceiling in my room that i had keep stooping down.

2026-02-14 • via Nuitee
J
Janet • couple • gb
8
Excellent location very comfortable staff pleasant would 100% stay here again
Pros:

Very spacious and felt it had a lot of history

Cons:

Slight musk smell but it's a very old building

2026-02-14 • via Nuitee
H
Harper • family_with_children • gb
9
Worth a visit
Pros:

Staff excellent, location perfect.

Cons:

Bar was not open during stay.

2026-02-14 • via Nuitee
L
Linda • solo_traveller • gb
10
Pros:

The staff were lovely a.d very helpful. The room was spotless..

Cons:

N/ A

2026-02-14 • via Nuitee
A
Anita • family_with_children • gb
8
Lovely Hotel With Lovely Staff
Pros:

Hotel was in the perfect location to explore Carlisle and a two minute walk from rail station. The staff were all lovely, especially the lady cooking/serving breakfast (Maureen?). Lots of choice for breakfast from full cooked to croissants, yoghurt, cereal, fruits, muffins to name a few! Beds were very comfy and room was warm. The building itself is beautiful.

Cons:

The place is in need of some refurbishment. Our bathroom was adequate but quite shabby. I'd happily stay again but definitely need to put some work into improving the accommodation.

2026-02-13 • via Nuitee
S
Serouart • family_with_children • fr
8
Pros:

Personnel accueillant. Les chambres sont bien et ont ce qu'il faut ! Les lits sont confortables.

Cons:

Les chambres sont vieilles et les fenêtres ne sont pas assez épaisses ce qui fait que l'on entend le traffic le matin. Le ménage est pas parfait.

2026-02-13 • via Nuitee
A
Anderson • family_with_children • gb
8
2026-02-13 • via Nuitee
R
Ravinder • solo_traveller • gb
1
Never again
Pros:

Just location is good

Cons:

Very bad dark room only small bulb in the room .one more tube light have but not working , tv have but no working in remote no have old battery look somebody bit look like that.washroom so bad so clean look very old tap dirty look.room mate so old full experiance so sad never stay again this hotel

2026-02-13 • via Nuitee
M
Mc Bride • solo_traveller • gb
7
Pleasant and polite
Pros:

Ease of access

2026-02-13 • via Nuitee
I
Ian • family_with_children • gb
8
A great base for tourists and businessfolk
Pros:

Great location - extremely handy for the train station and the main attractions in the city. Great value. There are 2 Wetherspoons pubs across the road serving cheap food - I went there for breakfast as it was cheaper than the hotel's offer.

Cons:

The floors we're VERY creaky but there were complimentary ear plugs in the room

2026-02-13 • via Nuitee
K
Karen • family_with_children • gb
8
2026-02-12 • via Nuitee
M
Marco • solo_traveller • ch
10
Pros:

Perfekte Lage, direkt gegenüber vom Bahnhof. Zudem etliche Pubs in direkter Umgebung. Speditiver Check-In und freundliches Personal. Zimmer sauber und zweckmässig eingerichtet. Preis/Leistung hervorragend.

2026-02-12 • via Nuitee
M
margaret • extended_group • gb
9
Great Stay Staff friendly
Pros:

Great position

2026-02-12 • via Nuitee
S
Sharon • solo_traveller • gb
7
Good but could be improved easily
Pros:

I liked how close it is from the train station and other facilities or places. I like some of the staff and the fact there's no extra charges. Pretty laid back. The building is equally buetiful and lots of history

Cons:

I didn't like the contrast from the amazing staff especially the chap that does re actments to the staff in a morning ignore you. All stood round reception desk chatting. Ignorant. I didn't like being encouraged to try breakfast again after my last visit were id been told I was too late but was booked for that time. Then given vegetarian sausage that wasn't. So agreed to give it another go for it too be dry left out for hours then while im sat there a manager comes in and asked how long its been sat there because its dry ect. The lady was lovely but come on. Then while you all stand by the reception in a nearly empty hotel for 2 days there's empty bottles and take away rubbish on your tables outside. Such a simple thing to get of your ass a remove it. Your nice staff deserve some credit by the way

2026-02-12 • via Nuitee
A
Andrew • family_with_children • gb
7
Comfortable hotel in a great location.
Pros:

£44 for a night in a town centre hotel close to the train station and many bars and restaurants.Large , clean , comfortable room. Welcoming foyer and reception area. Pleasant reception staff.

Cons:

Sash windows rattled in the wind when open. One of the radiators didn't have a valve and couldn't be turned down making the room too warm. Water was scalding hot and shower was not thermostatic. It was a balancing act to get the temperature right. This is definitely a risk of injury.

2026-02-11 • via Nuitee
D
Darren • family_with_children • gb
6
Pros:

Size of the room

2026-02-11 • via Nuitee
G
GARETH JOHN • solo_traveller • gb
7
VERY SERVICEABLE
Pros:

CLEAN

Cons:

TAPS

2026-02-11 • via Nuitee
C
Colin • solo_traveller • gb
10
Pros:

Location

Cons:

Having to pay car fee £8.00 probably book hotel with free car park from now on

2026-02-11 • via Nuitee
W
william • solo_traveller • gb
8
2026-02-11 • via Nuitee
C
Charman • solo_traveller • gb
8
Pros:

Freindly staff and good value.

2026-02-11 • via Nuitee