The County Hotel

Hotels
6.9 (7377 reviews)
9 Botchergate , Carlisle , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Value for money
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms
Poor food quality

Categories

Cleanliness
4.73
Multiple comments indicated cleanliness issues with filthy carpets and old bathrooms.
Service
8.2
Comments on service were mixed; standard service for a hotel of this rating.
Location
9.24
Many reviews praised the great location close to shops and nightlife.
Room Quality
5.69
Criticism regarding room size, issues with noise, and overall quality.
Amenities
6.22
Limited amenities and numerous complaints about breakfast offerings.
Value for Money
7.68
Value for money appreciated in some reviews but offset by complaints.
Food and Beverage
5.23
Disappointments with breakfast choices and quality.
Overall Experience
8.2
Mixed reviews point to enjoyment from some aspects but overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Convenient City Centre Location
The County Hotel, located opposite Carlisle Rail Station, offers a prime spot in the city centre. Just a short walk from Carlisle Cathedral, this hotel provides easy access to key attractions.

Comfortable Accommodation and Dining
Each room at the County Hotel features free Wi-Fi, a TV, work desk, and tea/coffee facilities. Guests can enjoy picturesque views of King Henry VIII's Citadel from select rooms. Indulge in traditional breakfasts, international cuisine, and a variety of drinks at the Gallerie Restaurant and Portland Resident’s Bar.

Nearby Attractions and Activities
Explore Carlisle Castle and enjoy golfing at the Eden and Stoneyholme courses, all within walking distance of the hotel. Make the most of your stay at the County Hotel with a blend of comfort and convenience.

To book your stay, contact us now!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Hotel is located in the city center with some noise disturbance possible.This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 7377 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 8.2
A
Angela • extended_group • gb
8
Pros:

The location was very good,the two rooms we booked were twin rooms but they were bigger than we thought with a single and a double bed..Very light and spacious...The staff on reception were friendly....

Cons:

There was so many flights of stairs to walk up and down and I mean alot it was like a maze...The hotel is old and alot of the carpets were threadbare and stained...It could do with a bit of TLC to freshen it up...We didnt have breakfast so I cant comment on that....We would stay again for the location...

2026-05-02 • via Nuitee
J
Josh • solo_traveller • gb
8
2026-05-02 • via Nuitee
D
David • solo_traveller • gb
5
2026-05-01 • via Nuitee
S
Stephen • solo_traveller • gb
8
Well done!
Pros:

Stayed here before. Good value, pleasant helpful staff. Perfect for the station.

Cons:

Breakfast in all hotels at this price point could be better. Coffee is awful but I'm a coffee snob.

2026-05-01 • via Nuitee
A
Adrian • family_with_children • gb
4
Pros:

I didn't

Cons:

Breakfast was cold and chaotic
Upstairs 3rd floor stank of weed, little to no selection at the bar, lift no working

2026-04-30 • via Nuitee
I
Ivan • couple • gb
2
Pros:

Good location but very tired.

Cons:

Towel had blood on it.
Towels were not cleaned during the day.

2026-04-30 • via Nuitee
A
Alison • couple • gb
3
2026-04-30 • via Nuitee
A
Annwn • solo_traveller • de
8
Preis-Leistung top
Pros:

Super Lage direkt am Bahnhof. Sehr freundliches Personal. Wer den alten englischen Standard sucht, ist hier richtig. Persönliches Highlight: bei offenen Fenster schlafen - während der Woche hält sich der Straßenlärm sehr in Grenzen, ansonsten lagen im Zimmer Ohrstöpsel bereit. Preis-Leistung stimmt.

Cons:

Den knarschenden Boden hört man nachts mehr über den Flur als die Straße. Wasserkocher funktionierte nicht. Kein Licht und keine Steckdose in Bettnähe. Das Badezimmer bräuchte wirklich mal etwas Pflege. Das wäre mit wenig Aufwand machbar.

2026-04-30 • via Nuitee
D
David • solo_traveller • gb
7
2026-04-30 • via Nuitee
R
Rachel • couple • gb
5
wouldn’t stay again
Pros:

Location was good

Cons:

The shower had issues with the temperature

2026-04-30 • via Nuitee
S
Simon Graham • solo_traveller • gb
4
2026-04-29 • via Nuitee
G
GARETH JOHN • solo_traveller • gb
7
GOOD
Pros:

LOCATION

Cons:

NOTHING

2026-04-29 • via Nuitee
M
Manuela • couple • gb
1
Don’t bother, I suggest the staff start looking for other jobs - staff are great
Pros:

Nothing

Cons:

Everything

2026-04-29 • via Nuitee
T
Tracy • solo_traveller • gb
7
2026-04-29 • via Nuitee
K
Kenneth • solo_traveller • gb
8
Pros:

Nice and close to the Railway Station

Cons:

The lift wasn't working.

2026-04-28 • via Nuitee
N
Natalie • family_with_children • gb
10
2026-04-28 • via Nuitee
M
Michael • solo_traveller • gb
7
Cheap and cheerful
Pros:

Cheap & cheerful.
Staff very helpful, location excellent, hotel quite basic but excellent value for money

Cons:

Hotel a little tired but reflected in price

2026-04-28 • via Nuitee
C
Caitlin • solo_traveller • gb
5
Good location, nice lobby and enterance area. I was suprised to see the bathroom sink was infact part of the main bedroo
Pros:

Good location, nice lobby and enterance area.

Cons:

I was suprised to see the bathroom sink was infact part of the main bedroom and not in the bathroom as you would expect.

2026-04-28 • via Nuitee
R
Rosey • extended_group • gb
9
Had a great time.
Pros:

The price was great & the location was fantastic

Cons:

N/A

2026-04-27 • via Nuitee
R
Robert • couple • gb
7
2026-04-27 • via Nuitee