The County Hotel

Hotels
6.9 (7122 reviews)
9 Botchergate , Carlisle , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Value for money
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms
Poor food quality

Categories

Cleanliness
4.73
Multiple comments indicated cleanliness issues with filthy carpets and old bathrooms.
Service
8.2
Comments on service were mixed; standard service for a hotel of this rating.
Location
9.24
Many reviews praised the great location close to shops and nightlife.
Room Quality
5.69
Criticism regarding room size, issues with noise, and overall quality.
Amenities
6.22
Limited amenities and numerous complaints about breakfast offerings.
Value for Money
7.68
Value for money appreciated in some reviews but offset by complaints.
Food and Beverage
5.23
Disappointments with breakfast choices and quality.
Overall Experience
8.2
Mixed reviews point to enjoyment from some aspects but overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Convenient City Centre Location
The County Hotel, located opposite Carlisle Rail Station, offers a prime spot in the city centre. Just a short walk from Carlisle Cathedral, this hotel provides easy access to key attractions.

Comfortable Accommodation and Dining
Each room at the County Hotel features free Wi-Fi, a TV, work desk, and tea/coffee facilities. Guests can enjoy picturesque views of King Henry VIII's Citadel from select rooms. Indulge in traditional breakfasts, international cuisine, and a variety of drinks at the Gallerie Restaurant and Portland Resident’s Bar.

Nearby Attractions and Activities
Explore Carlisle Castle and enjoy golfing at the Eden and Stoneyholme courses, all within walking distance of the hotel. Make the most of your stay at the County Hotel with a blend of comfort and convenience.

To book your stay, contact us now!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Hotel is located in the city center with some noise disturbance possible.This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 7122 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 8.2
A
Abigail solo_traveller gb
9
2026-03-14 via Nuitee
S
Samantha couple gb
4
Passable with the location being the saving grace, wouldn’t stay longer than a night or so.
Pros:

The location was absolutely great, central as promised by the hotel. Made for a great way to get into the centre of Carlisle

Cons:

The room location was a huge trek from the lobby which limited enjoyment of the hotel. Facilities in the room were middling, a few like the shower and tv didn’t fully work so we had to adapt a fair bit. There wasn’t any decor in the room and the maze to find it made it feel a bit forgotten about. Don’t know if other rooms are similar, perhaps they are better given the reviews we had seen prior to our stay but it wasn’t really reflected in our own.

2026-03-14 via Nuitee
J
James solo_traveller gb
8
Great value, central location
Pros:

Great location
Great price
Overlooking Main Street which can be a bit noisy at weekends - ear plugs were provided (thank you) but proved unnecessary.

2026-03-14 via Nuitee
M
Molly couple gb
5
2026-03-14 via Nuitee
Z
Zak family_with_children gb
8
2026-03-13 via Nuitee
C
C887DGemmaw Couples
10
Absolutely fantastic and highly recommended 👌
Pros:

Prime central town location full access to the whole city from the heart.
Such a relaxing homie atmosphere, grand luxurious staircases and communal areas.
The rooms literally couldn't be any bigger there is so much space. Personally iv been back to this hotel 4 times and stayed for a minimum of 5 nights each visit and iv stayed in a variety of rooms and all have been the size of a mannor house living room couldn't be more pleasantly surprised.
As far as value is concerned take my money. I don't think they charge enough for everything that this hotel has to offer.
It is extremely clean and tidy and I have noticed throughout the day staff will always sweep and mop the entrance way to keep up the cleanliness of the hotel.
With it being central town I really thaught I would hear more noise but iv not been woken a single night or even noticed any loud noise inside its been really quiet.
The main thing I really want to get across and the thing I stand so strongly by. The reception staff literally go above and beyond to help guests. There hasn't been a request and iv had a few that they haven't been able to assist and help me with they have absolutely forfiled my every wish. From a new TV remote to the endless supply of teabags and milk pots. Even assist with the transportation and storage of luggage. All with a smile.
I'd like to mention a couple of staff I'd like to thank them being Dale, nico, Sophie for being wonderful and helpful.
All in all I would definitely stay here again and recommend it to all.

2026-03-12 via Tripadvisor
G
Graham family_with_children gb
10
2026-03-12 via Nuitee
S
Stevie solo_traveller gb
6
2 night stay
Pros:

Excellent location, Friendly staff, clean, parking, although you need to pay for it when it was free last year..breakfast was ok although a tad overpriced and some selections were empty but they refill if u wait..all in all the rooms are decent for there price point

Cons:

It is noisey outside but they do tell you that. It didnt bother me but def be aware..Toilet took a few attempts to flush. Bit stingy with the tea and coffee

2026-03-12 via Nuitee
C
Christine solo_traveller gb
10
Fantastic - will recommend!
Pros:

Great situation and VERY, VERY NICE staff

2026-03-11 via Nuitee
L
Lisa family_with_children gb
9
2026-03-11 via Nuitee
N
Neil solo_traveller gb
7
Pros:

The bath was a bonus
Breakfast was fresh and enjoyable

2026-03-10 via Nuitee
P
Pamela solo_traveller gb
8
Pros:

Lovely clean bedding towels changed on request...ensuite bathroom..mattress exceptionally comfortable and private carpark at back of hotel....centrally located for city centre...shops/pubs/restaurants and train station just across road
..

Cons:

Could have fixed towel rail in bathroom..and radiator not working -had heater in room however.

2026-03-10 via Nuitee
A
Ann family_with_children gb
8
Good central hotel
Pros:

Room was comfortable and warm

Cons:

The bathroom was needing an upgrade

2026-03-10 via Nuitee
M
Millie couple gb
6
2026-03-10 via Nuitee
B
Beverley couple gb
8
Great stay at a great price
Pros:

Room size and breakfast and price

Cons:

Hotel is tired and it is a long walk to our room but not a problem for us.

2026-03-10 via Nuitee
R
royston couple gb
9
2026-03-10 via Nuitee
W
William family_with_children gb
8
Pros:

Excellent location. Good breakfast included in price.

Cons:

Only one bedside lamp which wasn't working, although this was rectified by staff the next day. Lift not working.

2026-03-10 via Nuitee
K
Kearney solo_traveller gb
8
Pros:

Close to your needs for the town

2026-03-10 via Nuitee
G
Gerry family_with_children gb
10
Had a great couple days in Carlisle and that was help by the way the staff made us feel so welcome a
Pros:

The location even though it’s got a restaurant on site there is so many places with in walking distance of the hotel

Cons:

Can’t think of anything

2026-03-10 via Nuitee
K
Karen couple gb
8
Pros:

Location, right in centre of town

Cons:

Room was a bit dated however clean and comfortable
For the price paid I was happy

2026-03-09 via Nuitee