The County Hotel

Hotels
6.9 (7737 reviews)
9 Botchergate , Carlisle , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Value for money
Comfortable beds
Cons:
Cleanliness issues
Noisy rooms
Poor food quality

Categories

Cleanliness
4.73
Multiple comments indicated cleanliness issues with filthy carpets and old bathrooms.
Service
8.2
Comments on service were mixed; standard service for a hotel of this rating.
Location
9.24
Many reviews praised the great location close to shops and nightlife.
Room Quality
5.69
Criticism regarding room size, issues with noise, and overall quality.
Amenities
6.22
Limited amenities and numerous complaints about breakfast offerings.
Value for Money
7.68
Value for money appreciated in some reviews but offset by complaints.
Food and Beverage
5.23
Disappointments with breakfast choices and quality.
Overall Experience
8.2
Mixed reviews point to enjoyment from some aspects but overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:07

Property Description

Convenient City Centre Location
The County Hotel, located opposite Carlisle Rail Station, offers a prime spot in the city centre. Just a short walk from Carlisle Cathedral, this hotel provides easy access to key attractions.

Comfortable Accommodation and Dining
Each room at the County Hotel features free Wi-Fi, a TV, work desk, and tea/coffee facilities. Guests can enjoy picturesque views of King Henry VIII's Citadel from select rooms. Indulge in traditional breakfasts, international cuisine, and a variety of drinks at the Gallerie Restaurant and Portland Resident’s Bar.

Nearby Attractions and Activities
Explore Carlisle Castle and enjoy golfing at the Eden and Stoneyholme courses, all within walking distance of the hotel. Make the most of your stay at the County Hotel with a blend of comfort and convenience.

To book your stay, contact us now!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Hotel is located in the city center with some noise disturbance possible.This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 7737 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 5.69
Amenities: 6.22
Value for Money: 7.68
Food and Beverage: 5.23
Overall Experience: 8.2
M
Michael solo_traveller gb
8
2026-06-27 via Nuitee
J
Julie solo_traveller gb
10
Pros:

Lovely hotel, fab staff, clean rooms, central location

2026-06-27 via Nuitee
R
Ross solo_traveller gb
8
2026-06-27 via Nuitee
G
Günter couple de
7
2026-06-27 via Nuitee
N
natalie solo_traveller je
5
2026-06-27 via Nuitee
J
Jane solo_traveller gb
6
Pros:

The location was perfect as we had travelled by train ,.I had contacted them prior to the visit with a couple of room requests and they did accommodate me as best they could. The staff were lovely Margaret checked us in and made us feel very welcome. Dale on later duty was great and done everything with a smile (even though I must have been a nuisance)

Cons:

It is an old hotel and you are clearly advised of this. Sadly the hotel can't prevent noisy guests in rooms around you, I had to ask at reception for a hairdryer, this should be a standard room item. The shower was ????? Water everywhere as the shower head was on a fixed holder the slightest pressure just sent water gushing out in all directions, needs updating. No rooms had a fridge and we were there in a heatwave.

2026-06-26 via Nuitee
S
Steven solo_traveller gb
10
2026-06-26 via Nuitee
K
Karen couple gb
5
Couldn’t understand what I paid the upgrade for?? Basically wasn’t even a hairdryer
Cons:

Paid for an upgrade on the day and got a basic room still with no hairdryer and overlooking bins

2026-06-26 via Nuitee
P
Peter couple gb
1
Rubbish
Pros:

Nothing

Cons:

It all old and dirty

2026-06-26 via Nuitee
C
Christine solo_traveller gb
8
2026-06-26 via Nuitee
B
Ben solo_traveller gb
8
2026-06-26 via Nuitee
P
Philip solo_traveller gb
7
2026-06-26 via Nuitee
A
Adam solo_traveller gb
4
Won’t make the same mistake again
Pros:

Cheap. Accepted dogs. Parking onsite. Room was ok and appeared clean

Cons:

Public areas grubby. No real facilities. Waited to get a drink at the bar but no one ever came so gave up and bought a drink at the shop next door. No restaurant. Room was airless and roasting hot. Admittedly they provided a fan. Very noisy as in the centre of town. Charged me £10 per dog when I was under the impression it was £10 flat. Charged me £8.00 to park in the hotel car park. Was obviously a nice hotel many years ago but all the downstairs areas have been sold off to shops etc so basically this is just a bed and breakfast. Offering crap pizza for dinner

2026-06-25 via Nuitee
G
George solo_traveller gb
4
Disappointed.
Pros:

Location was very good. Staff were pleasant and replaced a broken fan although it did take 3 hours on the hottest day of the year. Shower was fine and bed comfortable.

Cons:

This hotel needs upgrading completely. The room was from the 70's . Furniture is old and worn, TV is the oldest I've seen in a hotel for a long time. The price of £72 for a single is decent but I have paid less for better.

2026-06-25 via Nuitee
J
Julia extended_group gb
8
Excellent
Pros:

Central very clean comfy beds great breakfast

Cons:

No one in reception when we got there to get our keys

2026-06-25 via Nuitee
D
Dorothy solo_traveller gb
8
A comfortable single room with a good ensuite.
Pros:

The room, although small, was comfortable with clean linen and a comfy duvet. The shower was good with the usual nice soft towels provided.

Cons:

It was a hot night so I had to leave both windows open. Therefore I was aware of a lot of noise from the street below, which went on til maybe 2am. (I went to bed about 11pm). It was a Tuesday night so I did not really expect so much noise from the street/pubs I suppose. Luckily I had ear plugs with me and I eventually drifted off. This isn't the fault of the hotel - I think the World Cup may have had something to do with all the revelling/shouting and yelling...
I did find the corridors rather hot - surely there was no need for any heating at all in the building during a heatwave in June.

2026-06-25 via Nuitee
M
Melanie solo_traveller us
8
2026-06-25 via Nuitee
A
Alan solo_traveller gb
4
Pros:

Good location

Cons:

Small cramped room, very noisy fan.

2026-06-25 via Nuitee
G
Godfrey solo_traveller gb
10
Pros:

Great location and great breakfast nothing was a problem

Cons:

Nothing

2026-06-25 via Nuitee
A
Angela extended_group gb
10
Lovely we will return
Pros:

We didn’t have breakfast so can’t comment

Cons:

Lovely comfortable room

2026-06-25 via Nuitee