Extended Stay America Suites - Phoenix - Biltmore

Hotels
•
Extended Stay America Suites
6 (708 reviews)
5235 North 16th Street , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Cleanliness
Staff
Location
Cons:
Rude service
Room issues
Limited breakfast options

Categories

Cleanliness
5.33
Multiple mentions of cleanliness issues, including hair in the tub and unclean refrigerator.
Service
7.3
Generally helpful staff but some negative experiences with rudeness and service during checkout.
Location
7.84
Proximity to downtown Phoenix mentioned positively.
Room Quality
5.29
Concerns about water pressure, ceiling leaks, and poor condition of the sofa bed.
Amenities
5.32
Limited breakfast options and no kitchen utensils in kitchenette.
Value for Money
5.28
Experience with being charged incorrectly, leading to disappointment in value.
Food and Beverage
5.33
Limited continental breakfast offerings, causing dissatisfaction.
Overall Experience
6.3
Mixed feedback; some positive aspects overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:18

Property Description

Fully Equipped Kitchen in Every Room
Extended Stay America - Phoenix - Biltmore offers a convenient stay with fully equipped kitchens in all rooms, perfect for longer stays. You can easily prepare your meals just like at home with a stovetop, microwave, and fridge provided in each kitchen.

Convenient Amenities and Services
Enjoy the convenience of free WiFi, 24-hour front desk, laundry facilities, and upgraded bedding with extra pillows during your stay at this hotel. Additionally, take advantage of the free grab-and-go breakfast served every morning, ensuring a great start to your day.

Ideal Location and Attractions
Situated in Phoenix, this hotel is close to popular attractions such as the Planetarium/Science Center, Convention Center, and the University of Phoenix Stadium. With free onsite parking available, exploring the city is hassle-free for guests.

Book your stay at Extended Stay America - Phoenix - Biltmore for a comfortable and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6
Based on 708 reviews
Cleanliness: 5.33
Service: 7.3
Location: 7.84
Room Quality: 5.29
Amenities: 5.32
Value for Money: 5.28
Food and Beverage: 5.33
Overall Experience: 6.3
M
Moore • family_with_children • us
1
Dirty
Pros:

Nothing

Cons:

This place is getto. Barely any hot water, bathroom was dirty. Whole place smelled like smoke. Pullout bed was dirty. Air conditioning barely worked. Never again.

2026-04-01 • via Nuitee
L
Leolyn • family_with_children • us
4
2026-03-30 • via Nuitee
V
Vazquez • solo_traveller • us
6
Family emergency
Pros:

The location.close to the hospital that I needed to go to.and had a diner across the street.

Cons:

No extra pillows,not much toiletries, and had to buy my own items soap and etc.no breakfast just coffee etc .to many NO,s

2026-03-30 • via Nuitee
A
Alisha • family_with_children • us
5
It is definitely a place to lay your head but not the best.
Pros:

It was a place to lay my head.

Cons:

No water pressure anywhere

2026-03-25 • via Nuitee
D
Dulce • family_with_children • us
3
Pros:

Honestly, there's no noise at all, and that's very good.

Cons:

My children's room was in terrible condition. The mattresses were all covered in urine, the bathroom was filthy, the cabinet doors were broken, and the TV was cracked. I had to ask them to replace the sofa bed mattress because it was in really bad shape.

2026-03-22 • via Nuitee
P
Petro • couple • us
9
2026-03-20 • via Nuitee
C
CT • family_with_children • us
7
2026-03-18 • via Nuitee
M
Matthew • family_with_children • jp
7
Overall a great stay.
Pros:

For the purpose of our trip, this was the perfect location.

Cons:

Our room refrigerator and freezer did not work and kept defrosting and leaking all over the floor. Wouldn't freeze anything in the freezer and barely kept food in the fridge cold.

2026-03-17 • via Nuitee
M
Megan • couple • us
1
Don’t waste your money. I should have taken the now $500 I’m out and stayed somewhere way nicer.
Pros:

It was clean and close to everything.

Cons:

I had to pay for my room twice. I paid through Booking, but when I checked in, both the lady in front of me and myself had our payments come up missing in the system, and we both had to pay again at the time of check in. I didn’t have time to get it sorted out when I checked in as we were running late to our concert. I spoke with the person at the front desk and she took my name and number down so she could escalate it to her manager. I spoke with Booking, who called the property, and all the could do was email the property. I was told i had to wait at least 48 hours for a response. I’m out a lot of money right now for one of the worst nights of sleep ever.

2026-03-15 • via Nuitee
B
Becky • couple • us
1
Awful
Pros:

Nothing

Cons:

It was dirty and beds were broken and smell was awful and nothing worked

2026-03-12 • via Nuitee
J
Jennifer • extended_group • us
5
Pros:

The hotel location was good, easy to find.

Cons:

The cleanliness of the room and the bathroom could have been better. The mattress was uncomfortable.

2026-03-12 • via Nuitee
C
Colton • couple • us
1
2026-03-10 • via Nuitee
A
Amanda • couple • us
6
N/a
Pros:

Not much to say. It was clean and staff was nice. No Marriott but it was worth the price.

Cons:

Lack of hot water

2026-03-04 • via Nuitee
S
Sandra • couple • us
9
Great room, staff and comfortable bed
Pros:

Room was great. staff was friendly. Room was quiet.

Cons:

Breakfast was nothing but carbs. Diabetic coma - here I come.

2026-03-03 • via Nuitee
A
Aileth • solo_traveller • us
10
2026-03-03 • via Nuitee
C
Cantoja • family_with_children • us
10
Pros:

It was very clean ,comfortable, safe and the staff was very friendly

Cons:

Maybe more choices for breakfast but I did understand that it was just a grab and go . We brought our dog and it was extra per night it would of been nice if pets were free and just put a refundable deposit if the pets make a mess but Overall a Wonderful stay Thank you

2026-02-26 • via Nuitee
P
Provoncha • solo_traveller • us
10
2026-02-24 • via Nuitee
C
CRYSTAL • family_with_children • us
7
2026-02-23 • via Nuitee
L
Lee • family_with_children • us
10
2026-02-12 • via Nuitee
M
Michael • solo_traveller • us
9
2026-01-30 • via Nuitee