La Caserne Chanzy Hotel & Spa, Autograph Collection

Hotels
•
Marriott
9 (127 reviews)
18 RUE TRONSSON DUCOUDRA, Reims, 51100 , Reims , FR
33-3-26831818

listing image 1
Show all photos
Pets allowed

Facilities

Full-service spa
Fitness facilities
Arcade/game room
Comprehensive recycling policy
Health club
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Slow restaurant service
Limited food options at times

Categories

Cleanliness
9.39
The room was exceptionally clean, meeting high standards for a hotel of this calibre.
Service
8.86
Staff were friendly and helpful but some service was slow, especially in the restaurant.
Location
9.4
Prime location across from the cathedral and close to shops and restaurants.
Room Quality
8.85
Good quality room with a lovely view, though some rooms were noted as small.
Amenities
8.38
Amenities were good but the spa was considered not worth the extra cost.
Value for Money
8.84
Overall, a fair value considering the offerings, though some felt certain aspects could improve.
Food and Beverage
8.89
Breakfast was top quality and tasty, though limited food options were available during certain hours.
Overall Experience
9.36
Overall a great stay, with few notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:10

Property Description

Luxurious Spa Experience
Indulge in massages and relaxation at the spa, along with a health club, indoor pool, and sauna.

Delightful Dining and Entertainment
Enjoy coffee at the cafe, snacks at the deli, and evening drinks at the bar/lounge. Attend the daily complimentary reception.

Convenient Amenities and Services
Benefit from complimentary Wi-Fi, concierge services, a business center, and meeting rooms.

Experience luxury at La Caserne Chanzy Hotel & Spa, Autograph Collection, steps from Notre-Dame de Reims. Book now for a memorable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CDG

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 127 reviews
Cleanliness: 9.39
Service: 8.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
H
Helen • friends
10
Pros:

Our balcony view of the Cathedrale was wonderful!

2025-10-12 • via Nuitee
M
Michael Patrick
10
Pros:

Adjacent to the Reims Catedral

2025-10-12 • via Nuitee
N
Natacha Diaz
10
Pros:

Great stay with great location and beautiful property, big rooms and comfortable.
Love the interior design

2025-10-08 • via Nuitee
M
Margarita • friends
8
Pros:

Bathrooms, i.e. showers do not.correspond to the quality of the rest of the hotel. Bathrooms are 3 stars. Rest of hotel 4-5 stars

2025-09-26 • via Nuitee
K
Katia • partner
8
Pros:

Very nice hotel. Staff friendly and room is very nice. Close to shops and restaurants.
It was noisy in the morning with construction going on and also street was closed so had to walk to corner for uber. Otherwise it’s really nice.

2025-09-18 • via Nuitee
F
Francis
10
Pros:

Very good stay

2025-09-14 • via Nuitee
E
Enio
10
Pros:

I liked all!!!

2025-09-11 • via Nuitee
K
Kersten • partner
10
Pros:

This is the best place to stay in Reims. The central location is key but the guest rooms, public areas and staff service are what set the hotel apart. The bed is comfortable and the room is well designed. The restaurants downstairs are excellent.

2025-09-06 • via Nuitee
J
JOSEPH
10
Fantastic Room and Light Show on Church
Pros:

We booked a room looking at The Cathedral Notre Dame and saw the most amazing light show on the church that I have ever seen (its on Friday and Sat nights when dark) Do Not miss it! Location was next to great restaurants and walkable streets (head towards train station and can not miss the areas)

2025-09-04 • via Nuitee
V
Verified traveler
6
Pros:

Nice stay in the heart of Reims across from cathedral. Polished yet comfortable in prime location. No parking on site & road closures made access to car not immediate. Also limited food options between lunch & dinner and no consideration for individuals with severe allergies meant we had to go hungry which is unacceptable for a hotel or this calibre.

2025-08-18 • via Nuitee
C
Charles
4
Pros:

check-in was delayed till 4 PM. We paid for a premium room with a view. At least we got the view! Room small and located by exterior building lighting. For the price this was not a good value.

2025-08-15 • via Nuitee
J
Jenny
8
Pros:

The hotel was lovely and reception staff were helpful. The communication regarding parking due to local roadworks was helpful and appreciated. We felt the restaurant staff were unorganised, as we had several long waits for service. Over half an hour to get just a glass of wine on one occasion which was frustrating as we had just arrived and wanted to start to relax from our journey.

2025-08-15 • via Nuitee
C
Chloe • partner
10
Pros:

Lovely hotel, staff greeted us warmly on arrival with a cold drink and took our bags straight off us and took them to the room.

The room had a lovely view of the cathedral and was exceptionally clean, albeit a little small, but that’s due to the location.

The breakfast was top quality and tasty!

The spa was ok, but not worth the extra cost in my opinion, especially at a 5 star hotel.

Overall a great stay, in the centre of Reims!

2025-08-01 • via Nuitee
S
Sarah
10
Lovely hotel. Great room. Delicious breakfast
Pros:

Lovely hotel. Great room. Delicious breakfast. Easy parking. Will definitely stay again.

2025-07-30 • via Nuitee
J
Juan • family
10
Pros:

Charming hotel . Beautiful view to the Cathedral. Excellent staff. Magnificent restaurant.

2025-07-25 • via Nuitee
D
Daniel • partner
10
Pros:

Great staff, located in the main area, easy access to champagne houses.

2025-07-24 • via Nuitee
R
Ramandeep • friends
10
Pros:

Great location and great restaurant

2025-07-17 • via Nuitee
J
Jenry • family
10
Pros:

Beautiful place, fantastic location, super clean and 5-star service!!!!

2025-07-08 • via Nuitee
N
Natalie • family_with_children
10
Pros:

It was a great hotel. For Europe, the room size was a big plus as I was traveling with kids. The view of the Cathedral from our window was spectacular. It was overall a fantastic place!

2025-06-30 • via Nuitee
A
Adele
8
Pros:

Room was small but beautiful. Clean and bright and lots of sockets exactly where you need them which is always appreciated. While I didn’t have breakfast my friends did and the staff, whilst lovely, were sparse and orders for fresh eggs etc once taken took a long time to arrive. Coffee from a machine is sale not what I would expect from a five star hotel.

2025-06-09 • via Nuitee