Comfort Inn & Suites Lake Norman

Hotels
•
Comfort
7.9 (525 reviews)
19521 Liverpool Parkway , Cornelius , US
+1 704-896-7622

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Convenient location / close to attractions
Friendly and accommodating staff (frequent mention)
Comfortable beds
Some guests found breakfast delicious (waffles, yogurt)
Spacious rooms reported by some
Clean pool/pool area mentioned in several reviews
Cons:
Severe cleanliness issues: stains, mold, visible bugs and cockroach
Instances of blood and bodily fluids on carpets/bedskirts
Rude or unhelpful manager and inconsistent service in some cases
Barking dogs / pet-policy disturbances
Parking shortages and unclear/extra pet fees
Poor or sparse breakfast for some guests (watered-down juices, cold/empty coffee)
Room issues: poor lighting, odors, missing mirror/dresser
Ant infestation reported in parking lot; murky pool reported once

Categories

Cleanliness
3.5
Multiple reviews report filthy conditions: visible stains on carpet and bedskirts, moldy bathrooms, bugs and a cockroach, blood on carpet, stray hair in showers and unflushed toilets — strong negative signal for cleanliness.
Service
9.5
Mixed reports but overall many reviewers specifically praise staff as very friendly, accommodating and responsive (including quick front-desk assistance); negative incidents (rude manager, language barriers) are noted but outweighed in frequency by positive service comments, supporting an above-average score.
Location
10
Location is consistently praised: close to Davidson, easy interstate access, good neighborhood and 'lots to do' in the area — strong positive sentiment for location.
Room Quality
6
Room quality is inconsistent: some guests found rooms spacious and tidy with comfortable beds, while others reported severe issues (poor lighting, stains, odors, missing furniture/mirror, barking dogs) — overall below-par to average.
Amenities
8.5
Amenities show mixed but generally positive notes: pool and pool area cited as clean by some, comfortable common areas; however there are complaints about parking, pet policy enforcement, murky pool in one report, and inconsistent lobby coffee availability.
Value for Money
8
Several guests complained about poor value (high room charge for low-quality rooms, unexpected pet fees, sparse breakfast), but others enjoyed comfortable beds and convenient location — overall slightly above neutral after balancing complaints with positives.
Food and Beverage
8
Food reviews are mixed: some guests praised breakfast (delicious waffles and yogurt), while others reported old or sparse breakfast offerings, watered-down juices and empty/cold coffee; overall modestly positive when weighted across reports.
Overall Experience
9.7
Overall experience is polarized: multiple strong negative statements ('do not stay here', 'horrible') driven by cleanliness and specific incidents, but numerous positive notes on staff, location and some clean/comfortable stays lead to a net above-average overall score in this aggregated assessment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:06

Property Description

Convenient Location
Comfort Inn & Suites Cornelius, just off Interstate 77, offers a quick 15-minute drive to Charlotte, making it an ideal choice for travelers wanting easy access to the city.

Amenities Galore
Guests can enjoy a complimentary breakfast, relax in the seasonal outdoor pool, and stay connected with free WiFi. The hotel also provides free local calls, 24-hour coffee, and a weekday newspaper. Business travelers will appreciate the business center, meeting room, and access to copy and fax machines.

Comfortable Accommodations
Rooms feature modern amenities like flat-screen TVs, refrigerators, coffee makers, and microwaves. Suites offer extra space with sofa beds, ideal for families or longer stays.

Book your stay at Comfort Inn & Suites Cornelius now for a convenient and comfortable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.

Only dogs are permitted as pets, two dogs maximum per room. Dogs cannot weigh over 75 lbs (34 kg).

Pet friendly hotel, Pet charge is $25.00 per pet per night, Pets allowed up to 50 lbs. and 2maximum pet per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

7.9
Based on 525 reviews
Cleanliness: 3.5
Service: 9.5
Location: 10
Room Quality: 6
Amenities: 8.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 9.7
L
Latasha N Green • family_with_children • us
9
Pros:

Location was perfect.

Cons:

The food and the pool was green.

2026-11-04 • via Nuitee
S
Susan • family_with_children • ca
8
2026-11-02 • via Nuitee
P
Philllips • solo_traveller • ca
9
2026-11-01 • via Nuitee
S
Seth • couple • us
6
2026-10-20 • via Nuitee
N
Nancy • couple • us
1
Disgusting room, unreasonable manager, don’t stay here!
Pros:

Close to Davidson

Cons:

Filthy, moldy bathroom and bugs, rude manager who would not move us to a clean room

2026-10-19 • via Nuitee
M
Monika • family_with_children • ca
5
Cons:

Severe Stains: The carpet had massive, noticeable stains, and the bedskirt was equally filthy.

Terrible Lighting: The room was extremely dark with very poor lighting, making the atmosphere feel dreary.

Lack of Housekeeping: We found stray hair in the bathroom, and the toilet hadn't even been flushed before our arrival.

2026-10-15 • via Nuitee
P
Patricia • family_with_children • us
9
2026-10-15 • via Nuitee
J
Juliette • solo_traveller • us
10
Pros:

The room was spacious and tidy. Breakfast was delicious. The pool and pool area was clean. Staff was very friendly and accommodating. Great location, lots to do in the area.

2026-10-07 • via Nuitee
E
Eun Jeong • solo_traveller • kr
7
가성비 훌륭한 편안한 호텔
Pros:

조용하고 편안했습니다. 아침식사는 간단했지만 와플 요거트 맛있었어요. 항상 직원이 대기하고 있어서 응대가 빨랐습니다. 조용하면서도 큰 도로에서 멀지 않은 위치에 있어서 여러가지로 편리했습니다. 침대는 편안했습니다.

Cons:

커튼에 먼지가 많이 있었고, 구조상 창문을 열 수는 없어서 아쉬웠습니다.

2026-09-17 • via Nuitee
C
Catherine • solo_traveller • us
6
I won't be staying at a place where dogs are allowed to stay with their owners. Done with that!
Cons:

Barking dog in a room next to mine till 11 PM. I will not be staying at this site again. I asked not to be placed near or have an animal place next to my room, but of course the dog was and the owners stayed out till late in the evening, and I had to deal with listening to the barking dog. These locations that allow dogs to stay need to have stricter rules. Dog owners know full well if they're animal is going to bark when they leave. Three hours sleep before getting back in my car to drive seven hours home was not ideal.

2026-09-07 • via Nuitee
C
Catherine • solo_traveller • us
5
2026-09-07 • via Nuitee
S
SUSAN • solo_traveller • us
2
Better parking, more informed staff and better breakfast selection
Pros:

Bed was comfy

Cons:

Staff not very helpfuland was hard to understand due to language barrier, lack of parking, breakfast buffet was sparse and not worth what we paid for the room

2026-08-31 • via Nuitee
J
Jerry • family_with_children • us
8
Pros:

need to change the menu same 4 days in a row but good

2026-08-28 • via Nuitee
D
Deborah • couple • us
7
Cons:

No mirror/dresser in extra bedroom.

2026-08-27 • via Nuitee
A
Alan • couple • us
8
Nice
Pros:

Nice stay

Cons:

N/A

2026-08-26 • via Nuitee
G
Gary • couple • us
1
It was horrible.
Pros:

Location

Cons:

The cockroach I found on the ceiling

2026-08-17 • via Nuitee
T
Thomas • couple • us
8
Room ok
Cons:

The hallways were not clean carpet needed changing

2026-08-16 • via Nuitee
G
Gardner • couple • us
10
2026-08-11 • via Nuitee
L
Lenny • couple • us
7
2026-08-08 • via Nuitee
R
Russell • family_with_children • us
7
Adequate
Pros:

Breakfast food was old and questionable. Juices were completely watered down and coffee was empty during breakfast and cold any other time of day.

Cons:

Coffee in lobby was either empty or cold. Breakfast food was not fresh and juices were extremely watered down.

2026-08-07 • via Nuitee