The Kahala Hotel & Resort Yokohama

Hotels
9.2 (284 reviews)
Nishi-ku Minatomirai 1-1-3 , Yokohama , jp

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Excellent amenities
Delicious food
Cons:
Check-in delay
Occasional cleanliness issues
False advertisement of views

Categories

Cleanliness
8.2
While the room quality was high, there were complaints about check-in delay and general organization.
Service
9.7
The staff was frequently mentioned as helpful and friendly throughout various reviews.
Location
9.2
Great location with a view of the cruise port appreciated by multiple guests.
Room Quality
9.2
Most reviews described rooms as spacious and comfortable.
Amenities
9.2
Amenities like the spa and pool were specifically noted as excellent.
Value for Money
9.2
Guests generally felt they received good value considering the quality and location.
Food and Beverage
9.2
Food quality, particularly dinner options, was highlighted positively.
Overall Experience
9.7
The majority of reviews reflected a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:36

Property Description

Luxurious Accommodation
The Kahala Hotel & Resort Yokohama, opened in September 2020, presents lavishly-decorated air-conditioned rooms with modern amenities. Each stylish room features a flat-screen TV and an en suite bathroom with complimentary toiletries, ensuring a comfortable stay for guests.

Convenient Facilities
This 5-star modern hotel boasts a 24-hour front desk, onsite shops, spa, and fitness facilities, providing convenience and relaxation for visitors. Guests can enjoy free WiFi, a restaurant, and a bar within the property, adding to the overall experience of luxury and comfort.

Prime Location
Perfectly situated in Yokohama, The Kahala Hotel & Resort Yokohama is near popular attractions such as Pacifico Yokohama, Cupnoodles Museum, and Yokohama Museum. With easy access to Tokyo Haneda International Airport, guests can benefit from the hotel's paid airport shuttle service for a seamless travel experience.

Book your stay at The Kahala Hotel & Resort Yokohama for a luxurious and convenient accommodation experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 4000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 284 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
Y
Yui • couple • jp
10
2026-03-28 • via Nuitee
S
SATO • couple • jp
10
2026-03-25 • via Nuitee
V
Vladislav • couple • ru
10
Pros:

Спасибо огромное Анне, она помогла зарегистрироваться, все объяснила!

Cons:

Было удивительно, что при check-in не было предложено даже воды или кофе, пришлось идти в lounge, за кофе в котором пришлось заплатить.
Разве гостям, которые забронировали люкс, не положен welcome drink?!

2026-03-24 • via Nuitee
H
HIROKO • couple • jp
10
素晴らしい！また来たいです！
Pros:

とっても素敵でした。

Cons:

スパが、少し狭くて残念でした。でも、サービスは最高でした

2026-03-23 • via Nuitee
J
Joan • solo_traveller • us
7
2026-03-20 • via Nuitee
Y
yoshikazu • couple • jp
4
あのロケーションで高い
Pros:

ない

Cons:

ロケーション

2026-03-20 • via Nuitee
C
chie • extended_group • jp
9
2026-03-17 • via Nuitee
T
Takahiro • couple • jp
10
2026-03-16 • via Nuitee
原田 • family_with_children • jp
10
2026-03-09 • via Nuitee
S
SATSUKI • couple • jp
10
2026-03-06 • via Nuitee
O
OGINO • couple • jp
9
2026-03-02 • via Nuitee
R
RIE • family_with_children • jp
6
あこがれのカハラ
Pros:

ハワイの香りがしました。
お風呂は使いやすい動線でとても快適でした。

Cons:

チェックインのときとても待ちました。
ラウンジで夕飯食べましたが頼んでいないものカウントされていましま。帰宅した後気が付き‥がっかりしました。
ベッドはふかふか過ぎて私にはあいませんでした‥

2026-03-02 • via Nuitee
P
Prabath • solo_traveller • lk
9
Brilliant
Pros:

Super. Nicely done

Cons:

Nothing to complain but room service needs to be arranged as they don’t accommodate orders sometimes

2026-02-27 • via Nuitee
K
katsuo • couple • jp
8
2026-02-23 • via Nuitee
M
Michiko • couple • jp
9
夜景は綺麗。シービューだけど少ししか海は見えていないので少し残念。
Pros:

ロビーのモダンな感じ

Cons:

朝食会場が宴会場みたいだった

2026-02-22 • via Nuitee
K
KEIKO • solo_traveller • jp
10
2026-02-14 • via Nuitee
S
Sachiko • couple • jp
10
2026-02-12 • via Nuitee
N
Naoko • couple • jp
8
2026-02-09 • via Nuitee
M
MASARU • couple • tw
10
2026-01-29 • via Nuitee
S
SHINICHIRO • solo_traveller • jp
8
Pros:

スタッフの方がみんな親切だった。

2026-01-20 • via Nuitee