The Kahala Hotel & Resort Yokohama

Hotels
9.2 (284 reviews)
Nishi-ku Minatomirai 1-1-3 , Yokohama , jp

Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Excellent amenities
Delicious food
Cons:
Check-in delay
Occasional cleanliness issues
False advertisement of views

Categories

Cleanliness
8.2
While the room quality was high, there were complaints about check-in delay and general organization.
Service
9.7
The staff was frequently mentioned as helpful and friendly throughout various reviews.
Location
9.2
Great location with a view of the cruise port appreciated by multiple guests.
Room Quality
9.2
Most reviews described rooms as spacious and comfortable.
Amenities
9.2
Amenities like the spa and pool were specifically noted as excellent.
Value for Money
9.2
Guests generally felt they received good value considering the quality and location.
Food and Beverage
9.2
Food quality, particularly dinner options, was highlighted positively.
Overall Experience
9.7
The majority of reviews reflected a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:36

Property Description

Luxurious Accommodation
The Kahala Hotel & Resort Yokohama, opened in September 2020, presents lavishly-decorated air-conditioned rooms with modern amenities. Each stylish room features a flat-screen TV and an en suite bathroom with complimentary toiletries, ensuring a comfortable stay for guests.

Convenient Facilities
This 5-star modern hotel boasts a 24-hour front desk, onsite shops, spa, and fitness facilities, providing convenience and relaxation for visitors. Guests can enjoy free WiFi, a restaurant, and a bar within the property, adding to the overall experience of luxury and comfort.

Prime Location
Perfectly situated in Yokohama, The Kahala Hotel & Resort Yokohama is near popular attractions such as Pacifico Yokohama, Cupnoodles Museum, and Yokohama Museum. With easy access to Tokyo Haneda International Airport, guests can benefit from the hotel's paid airport shuttle service for a seamless travel experience.

Book your stay at The Kahala Hotel & Resort Yokohama for a luxurious and convenient accommodation experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 4000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 284 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
H
Hayashi solo_traveller jp
9
2026-04-17 via Nuitee
D
Davinder extended_group gb
10
Pros:

Excellent hotel

Cons:

Couldn’t use the spa as I had a tattoo.

2026-04-16 via Nuitee
I
Ines couple es
9
2026-04-11 via Nuitee
W
Werner solo_traveller be
9
2026-04-11 via Nuitee
貴矢 family_with_children jp
7
2026-04-06 via Nuitee
悦子 family_with_children jp
10
Pros:

日常をすっかり忘れ、本当にゆったり過ごせました。
広々とした空間、すてきな香り、美味しい食事、質の良いアメニティ、そして何よりスタッフの笑顔。満足感いっぱいで、帰ってきました。

Cons:

ありません。

2026-04-03 via Nuitee
S
Saeka couple jp
6
Pros:

まだ新しく、できたばかりのホテルなので、とてもきれいでした。

Cons:

朝のビュッフェが7000円と高額でしたが、ハワイアンビュッフェとの事でとても期待をしていましたが、結婚式場を使って作られたスペースでの食事で、品数も少なくとても残念でした。
チェックインチェックアウトのときのスタッフの対応、部屋までの案内の指示もなく、価格とサービスが合っていないように感じました。
少し残念です。

2026-03-31 via Nuitee
D
Dr Ahmed Yakub couple ke
8
Luxurious but expensive stay
Pros:

It is a very high end property. The facilities are good. Big rooms… beautiful view of the Feris wheel and the habour, the toiletries, and tea station is very well stocked… the staff always willing to help… the buffet was nice…. A generally pleasant stay.

Cons:

It was very expensive even for the service offered.

2026-03-29 via Nuitee
Y
Yui couple jp
10
2026-03-28 via Nuitee
S
SATO couple jp
10
2026-03-25 via Nuitee
V
Vladislav couple ru
10
Pros:

Спасибо огромное Анне, она помогла зарегистрироваться, все объяснила!

Cons:

Было удивительно, что при check-in не было предложено даже воды или кофе, пришлось идти в lounge, за кофе в котором пришлось заплатить.
Разве гостям, которые забронировали люкс, не положен welcome drink?!

2026-03-24 via Nuitee
H
HIROKO couple jp
10
素晴らしい!また来たいです!
Pros:

とっても素敵でした。

Cons:

スパが、少し狭くて残念でした。でも、サービスは最高でした

2026-03-23 via Nuitee
Y
yoshikazu couple jp
4
あのロケーションで高い
Pros:

ない

Cons:

ロケーション

2026-03-20 via Nuitee
J
Joan solo_traveller us
7
2026-03-20 via Nuitee
C
chie extended_group jp
9
2026-03-17 via Nuitee
T
Takahiro couple jp
10
2026-03-16 via Nuitee
原田 family_with_children jp
10
2026-03-09 via Nuitee
S
SATSUKI couple jp
10
2026-03-06 via Nuitee
R
RIE family_with_children jp
6
あこがれのカハラ
Pros:

ハワイの香りがしました。
お風呂は使いやすい動線でとても快適でした。

Cons:

チェックインのときとても待ちました。
ラウンジで夕飯食べましたが頼んでいないものカウントされていましま。帰宅した後気が付き‥がっかりしました。
ベッドはふかふか過ぎて私にはあいませんでした‥

2026-03-02 via Nuitee
O
OGINO couple jp
9
2026-03-02 via Nuitee