The Kahala Hotel & Resort Yokohama

Hotels
9.2 (284 reviews)
Nishi-ku Minatomirai 1-1-3 , Yokohama , jp

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Comfortable rooms
Excellent amenities
Delicious food
Cons:
Check-in delay
Occasional cleanliness issues
False advertisement of views

Categories

Cleanliness
8.2
While the room quality was high, there were complaints about check-in delay and general organization.
Service
9.7
The staff was frequently mentioned as helpful and friendly throughout various reviews.
Location
9.2
Great location with a view of the cruise port appreciated by multiple guests.
Room Quality
9.2
Most reviews described rooms as spacious and comfortable.
Amenities
9.2
Amenities like the spa and pool were specifically noted as excellent.
Value for Money
9.2
Guests generally felt they received good value considering the quality and location.
Food and Beverage
9.2
Food quality, particularly dinner options, was highlighted positively.
Overall Experience
9.7
The majority of reviews reflected a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:36

Property Description

Luxurious Accommodation
The Kahala Hotel & Resort Yokohama, opened in September 2020, presents lavishly-decorated air-conditioned rooms with modern amenities. Each stylish room features a flat-screen TV and an en suite bathroom with complimentary toiletries, ensuring a comfortable stay for guests.

Convenient Facilities
This 5-star modern hotel boasts a 24-hour front desk, onsite shops, spa, and fitness facilities, providing convenience and relaxation for visitors. Guests can enjoy free WiFi, a restaurant, and a bar within the property, adding to the overall experience of luxury and comfort.

Prime Location
Perfectly situated in Yokohama, The Kahala Hotel & Resort Yokohama is near popular attractions such as Pacifico Yokohama, Cupnoodles Museum, and Yokohama Museum. With easy access to Tokyo Haneda International Airport, guests can benefit from the hotel's paid airport shuttle service for a seamless travel experience.

Book your stay at The Kahala Hotel & Resort Yokohama for a luxurious and convenient accommodation experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 4000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for ¥12,650 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 284 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.2
Room Quality: 9.2
Amenities: 9.2
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.7
K
KEIKO • solo_traveller • jp
10
2026-02-14 • via Nuitee
S
Sachiko • couple • jp
10
2026-02-12 • via Nuitee
N
Naoko • couple • jp
8
2026-02-09 • via Nuitee
M
MASARU • couple • tw
10
2026-01-29 • via Nuitee
S
SHINICHIRO • solo_traveller • jp
8
Pros:

スタッフの方がみんな親切だった。

2026-01-20 • via Nuitee
Y
Yosuke • couple • jp
10
2026-01-20 • via Nuitee
T
TAKESHI • family_with_children • jp
5
2026-01-19 • via Nuitee
芭子 • couple • jp
10
2026-01-19 • via Nuitee
R
rina • couple • jp
10
2026-01-19 • via Nuitee
小川たま江 • extended_group • jp
7
素敵な思い出となりました！
Pros:

清潔感あり、シャワーとお風呂が別々で入りやすい。
ウェルカムスイーツも嬉しい。
ベッドを寝る時用に整えてくれるのも良かった。
みなさん親切で感じが良かった！

Cons:

フロントが１４階で少し不便さを感じた。
また、セキュリティの観点では安心できるのだが、エレベーターでカードキーをあてないと自分の階にいけないため、カードキーを忘れて出た際は同室の人にわざわざ迎えに出て来てもらわないといけない事に不便と感じた。
また、立地が駅からも少し歩き、外れた場所にあるのが、少しマイナスポイントではあると感じた。

2026-01-14 • via Nuitee
T
Tomomi • family_with_children • jp
9
最高、快適でした！
Pros:

スタッフの皆さんがとてもいい！聞き取りやすいトーン、スピードでの説明でした。
距離感を取るのが上手だと思いました！
また、朝食ブュッフェの際、娘がトマトに手が届かず、キョロキョロしているとすぐに声をかけてくれてサポートしてくれました！
蟹出汁の味噌汁がとくに美味しかったです！朝から温まりました。

Cons:

特にないです。

2026-01-11 • via Nuitee
T
Toshio • couple • jp
9
最高です。
Pros:

部屋の空間が落ち着いた感じ。窓からの景色も良い。

Cons:

ビュッフェ朝食の洋食が少し。。イングリッシュプレクファストを期待してたので。でも和食は良かった。

2026-01-07 • via Nuitee
K
KOTARO • couple • jp
10
2026-01-04 • via Nuitee
K
KANAE • family_with_children • jp
10
2026-01-03 • via Nuitee
Y
yumeto • couple • jp
10
2025-12-28 • via Nuitee
S
Sota • couple • jp
10
2025-12-28 • via Nuitee
N
Naomi • family_with_children • jp
5
2025-12-24 • via Nuitee
R
RYOMA • couple • jp
10
忘れられない思い出
Pros:

スタッフ皆さんとても気持ちの良い対応でした。プロポーズのご協力いただき、おめでとうとお声がけいただき心温まりました。

2025-12-22 • via Nuitee
R
RINA • couple • jp
8
高級ホテル
Pros:

綺麗で清潔感があった。
アメニティも豊富であった。

Cons:

朝食ビッフェの品数や
飲み物の入れ物に不具合があった。

2025-12-18 • via Nuitee
A
akira • couple • jp
10
また、宿泊させて頂きたい。
Pros:

室内大変清潔で広く満足致しました。

Cons:

特に有りません。

2025-12-16 • via Nuitee