MainStay Suites Chicago Hoffman Estates

Hotels
•
Main Stay Suites
6.9 (434 reviews)
2875 Greenspoint Parkway , Hoffman Estates , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Clean bedding
Cons:
Unsanitary conditions
Loud environment
Inaccurate online information

Categories

Cleanliness
5.11
Many mentions of unsanitary conditions, with reports of mold and unclean floors.
Service
9.58
Guests praised the staff for being helpful and friendly, despite some service issues.
Location
8.62
Convenient location but has issues with noise and cleanliness.
Room Quality
5.07
Complaints about cleanliness and maintenance issues, including mold and broken AC.
Amenities
7.1
Mentioned the lack of ice machines and some appliances not working.
Value for Money
6.06
Slightly dissatisfied with overall experience regarding quality vs pricing.
Food and Beverage
6.11
Guests expected breakfast that was not provided; noted misleading information online.
Overall Experience
7.58
Mixed feelings; some guests had a decent stay, but many had serious complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:33

Property Description

Spacious Suites with Kitchens and Work Areas
The MainStay Suites Chicago Hoffman Estates offers all-suite accommodations with fully equipped kitchenettes and ample workspaces in each room. Perfect for both leisure and business travelers looking for a comfortable and convenient stay.

Convenient Amenities and Services
Enjoy complimentary WiFi throughout the hotel, HDTV with over 25 channels, fitness center, outdoor barbecue area, and a convenience store. The 24-hour reception desk, vending machines, and coin-operated laundry facilities cater to all your needs during your stay.

Ideal Location for Business and Leisure
Situated just off Interstate 90, this non-smoking hotel is a short drive from O’Hare International Airport and various corporate offices. Explore nearby shopping destinations like Woodfield Mall and Arboretum Mall, all within easy reach.

Book your stay at MainStay Suites Chicago Hoffman Estates for a seamless and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

When traveling with dogs, please note that an extra charge of 10 USD per dog, per night and an extra nonrefundable deposit of 50 USD per dog, per stay apply. Please note that a maximum of 2 dogs is allowed and that the property only allows dogs with a maximum weight of 75 lbs. No cats are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.9
Based on 434 reviews
Cleanliness: 5.11
Service: 9.58
Location: 8.62
Room Quality: 5.07
Amenities: 7.1
Value for Money: 6.06
Food and Beverage: 6.11
Overall Experience: 7.58
M
Mae • solo_traveller • us
10
2026-07-03 • via Nuitee
Y
Yaroslav • solo_traveller • us
9
2026-07-02 • via Nuitee
S
Sammie • solo_traveller • us
10
2026-06-26 • via Nuitee
W
Wanda • solo_traveller • us
7
Clean and comfortable
Pros:

The room was clean and the bed was comfortable.

Cons:

They are in the process of remodeling. The lobby entrance needs to be updated.

2026-06-20 • via Nuitee
G
Gerald • couple • us
10
Stay was very relaxing.
Pros:

Everything was fine!

2026-06-19 • via Nuitee
C
Cindy • solo_traveller • us
10
2026-06-18 • via Nuitee
D
Dragomir • solo_traveller • rs
10
2026-06-16 • via Nuitee
G
Gloria J. • couple • us
7
Accommodating. Met our needs. Reasonable price and great location.
Pros:

Convenient location. Private setting.

Cons:

Unfortunately, under construction at the time of our stay.
The doors were left wide open to allow access for the workers—our guess. But, we did encounter two “odd” persons seemingly walking around.

2026-06-02 • via Nuitee
A
Adijat • couple • us
9
Friendly receptionist
Pros:

The environment is quite and the room is clean.

Cons:

Nothing

2026-05-18 • via Nuitee
M
Michael • couple • us
7
2026-04-16 • via Nuitee
S
Seri • couple • us
10
Pros:

clean, good value, and really good customer service, Cash was really polite and of alot of help, all of the staff was really helpful as well

Cons:

there was a slight smell of cigarettes in common areas but nothing too strong

2026-03-25 • via Nuitee
N
Nicole • family_with_children • us
1
Would never stay here again even if it was free.
Cons:

It was disgustingly filthy including pubic hair in the “clean” bed. Mouse dropping on box spring. Fecal matters on the bathroom wall. No heat in the room. Animal fur and dirt everywhere. Stains and fur all over the pull out sofa.

2026-03-19 • via Nuitee
E
Ernesto • couple • us
8
2026-03-19 • via Nuitee
D
Davis • family_with_children • us
9
2026-03-05 • via Nuitee
G
Gvido • couple • no
10
2026-02-10 • via Nuitee
D
Donnell • family_with_children • us
8
Pros:

The staff as well as the room

Cons:

Water pressure in the restroom

2026-02-08 • via Nuitee
Y
Yolanda • solo_traveller • us
10
Cómodo y acogedor
Pros:

Cocina amplia

Cons:

El televisor no tiene para colocar Netflix y es muy pequeño

2026-01-26 • via Nuitee
K
Kittychenyqua • couple • us
10
Was a amazing time and staff was so nice
Pros:

Every thing

2026-01-25 • via Nuitee
M
Michael • family_with_children • us
10
Pros:

location staffs comfort

2026-01-21 • via Nuitee
M
Maria • family_with_children • us
1
2026-01-20 • via Nuitee