MainStay Suites Chicago Hoffman Estates

Hotels
•
Main Stay Suites
6.8 (319 reviews)
2875 Greenspoint Parkway , Hoffman Estates , US
+1 847-490-1686

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good/central location
Some staff members were friendly and attentive
Some rooms are recently remodeled and clean
Rooms with kitchens available
Comfortable/clean bed reported by some guests
Affordable / good value for price
Spacious rooms (reported by some)
Cons:
No breakfast despite being advertised
Rooms/property do not match online photos
Cleanliness issues: stains, roach, musty odors
Inconsistent staff behavior (reports of rude/horrible staff)
No ice machine, no USB plugs available
Broken/nonworking appliances in some rooms
Smoke/marijuana smell in hallways/rooms
Not pet friendly (and staff reported to be unfriendly to pets)

Categories

Cleanliness
5.4
Mixed reports: several guests describe stained sheets, stained walls, a roach, musty A/C and general uncleanliness, while others explicitly call the facilities clean and recently remodeled. Overall mixed-to-below-average cleanliness.
Service
7.5
Mixed service: multiple mentions of friendly, attentive staff and a helpful check-in agent, but also reports of rude or unhelpful staff, late room readiness and repeated keycard issues. Overall slightly above average due to several positive service interactions.
Location
9
Location consistently mentioned positively: guests liked the location and proximity to local attractions; location is one of the stronger aspects noted.
Room Quality
6
Mixed room quality: some rooms described as remodeled and spacious, others with worn beds, feather pillows, broken appliances, rusted/musty A/C and stains. Quality varies by room, yielding a slightly above-average score overall.
Amenities
6
Amenities are inconsistent: some rooms include kitchens, but multiple guests reported no breakfast (despite website), no ice machine, no USB plugs and occasional broken appliances. Amenities present but limited or inconsistently delivered.
Value for Money
8.5
Perceived as good value by several guests who called it cheap and acceptable for the price; positive value comments offset some negatives for budget-conscious travelers.
Food and Beverage
4
Frequently noted absence of the advertised breakfast and no strong on-site F&B; food and beverage offerings are a weak point.
Overall Experience
8
Overall experience is mixed: while some guests had pleasant, relaxing stays and praised staff/location/value, others experienced significant cleanliness, odor, and room issues. The overall impression is improved by good location and value for price, but inconsistency produces varied experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Spacious Suites with Kitchens and Work Areas
The MainStay Suites Chicago Hoffman Estates offers all-suite accommodations with fully equipped kitchenettes and ample workspaces in each room. Perfect for both leisure and business travelers looking for a comfortable and convenient stay.

Convenient Amenities and Services
Enjoy complimentary WiFi throughout the hotel, HDTV with over 25 channels, fitness center, outdoor barbecue area, and a convenience store. The 24-hour reception desk, vending machines, and coin-operated laundry facilities cater to all your needs during your stay.

Ideal Location for Business and Leisure
Situated just off Interstate 90, this non-smoking hotel is a short drive from O’Hare International Airport and various corporate offices. Explore nearby shopping destinations like Woodfield Mall and Arboretum Mall, all within easy reach.

Book your stay at MainStay Suites Chicago Hoffman Estates for a seamless and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

When traveling with dogs, please note that an extra charge of 10 USD per dog, per night and an extra nonrefundable deposit of 50 USD per dog, per stay apply. Please note that a maximum of 2 dogs is allowed and that the property only allows dogs with a maximum weight of 75 lbs. No cats are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.8
Based on 319 reviews
Cleanliness: 5.4
Service: 7.5
Location: 9
Room Quality: 6
Amenities: 6
Value for Money: 8.5
Food and Beverage: 4
Overall Experience: 8
O
Oleksandr • family_with_children • ua
10
2026-11-06 • via Nuitee
S
Samuel • family_with_children • us
5
Occasional visitor
Pros:

Bed was comfortable.
Kitchen area.

Cons:

Toilet clogged every other time it was flushed.
Hallways had a horrible stench.
People in the gazebo area smoking weed all day and night, can't walk by without getting a contact high.
Cable channel selections very minimal.

2026-11-03 • via Nuitee
L
Latasha • couple • us
9
2026-11-02 • via Nuitee
L
Latasha • couple • us
9
2026-11-02 • via Nuitee
A
Alexander • couple • us
10
2026-10-20 • via Nuitee
P
Parker • couple • us
1
The location was nice but no breakfast and looks nothing like the photos.
Pros:

Some of the staff was friendly, especially the women who checked us in! I liked where it was located.

Cons:

Didn’t have breakfast like it said on the website, didn’t look anything like it showed online

2026-10-13 • via Nuitee
B
Baur • couple • us
5
2026-10-12 • via Nuitee
O
Oleh • couple • us
9
2026-10-08 • via Nuitee
S
Skocz • solo_traveller • us
1
The staff are horrible people
Pros:

Room

Cons:

Staff

2026-10-08 • via Nuitee
P
Pablo • couple • us
4
Recien remodelado pero mal servicio
Pros:

Las intalaciones son muy limpias y remodeladas

Cons:

aunque todo esta remodelado, los aparatos no sirven, me cambiaron dos veces de habitacion por un lavaplatos y ninguno servia

2026-09-15 • via Nuitee
A
Alena • solo_traveller • us
1
Cons:

They NOT PET FRIENDLY
They hate dogs

2026-09-14 • via Nuitee
D
deep • family_with_children • us
7
2026-09-09 • via Nuitee
R
Russell • couple • us
8
Pros:

That we had a kitchen and the staff were nice and attentive

Cons:

I seen a roach in our room and the the beds seem a little worn down the pillows were feathers so it didn’t leave any support and there were only two wash clothes

2026-09-07 • via Nuitee
T
Tiffany • family_with_children • us
8
2026-09-07 • via Nuitee
A
Alexander • couple • us
10
Pros:

Everything!

2026-08-28 • via Nuitee
C
Carol • solo_traveller • us
10
2026-08-28 • via Nuitee
B
Branson • couple • us
1
Never staying again
Pros:

Like that it was cheap.

Cons:

The pictures online done match up to the rooms and stuff you see in person. And it stunk and they are dirty. Don’t clean the rooms.

2026-08-15 • via Nuitee
B
Branson • couple • us
1
2026-08-15 • via Nuitee
S
Steven • solo_traveller • us
6
All and all the room was very nice, better than I expected but the two issues I mentioned would be
Pros:

There was no breakfast that is part way the rating wasn’t higher but considering the price I could not complain.

Cons:

One thing that was very inconvenient was no USB plugs anywhere. This is the only hotel I have stayed in many years the did not have them anywhere. They are very cheap to install (about $20) and ad a great convenience to guests. I had my phone charging pad but couldn’t use it due to no place to plug it in. Also a first for me was no ice machine anywhere. I did have an ice cube tray in freezer but had to wait several hours to get a tray of ice. I always have a glass of water on my nightstand.

2026-08-15 • via Nuitee
A
Alexander • couple • us
10
Pros:

Everything

2026-08-12 • via Nuitee