MainStay Suites Chicago Hoffman Estates

Hotels
Main Stay Suites
6.9 (449 reviews)
2875 Greenspoint Parkway , Hoffman Estates , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Clean bedding
Cons:
Unsanitary conditions
Loud environment
Inaccurate online information

Categories

Cleanliness
5.11
Many mentions of unsanitary conditions, with reports of mold and unclean floors.
Service
9.58
Guests praised the staff for being helpful and friendly, despite some service issues.
Location
8.62
Convenient location but has issues with noise and cleanliness.
Room Quality
5.07
Complaints about cleanliness and maintenance issues, including mold and broken AC.
Amenities
7.1
Mentioned the lack of ice machines and some appliances not working.
Value for Money
6.06
Slightly dissatisfied with overall experience regarding quality vs pricing.
Food and Beverage
6.11
Guests expected breakfast that was not provided; noted misleading information online.
Overall Experience
7.58
Mixed feelings; some guests had a decent stay, but many had serious complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:33

Property Description

Spacious Suites with Kitchens and Work Areas
The MainStay Suites Chicago Hoffman Estates offers all-suite accommodations with fully equipped kitchenettes and ample workspaces in each room. Perfect for both leisure and business travelers looking for a comfortable and convenient stay.

Convenient Amenities and Services
Enjoy complimentary WiFi throughout the hotel, HDTV with over 25 channels, fitness center, outdoor barbecue area, and a convenience store. The 24-hour reception desk, vending machines, and coin-operated laundry facilities cater to all your needs during your stay.

Ideal Location for Business and Leisure
Situated just off Interstate 90, this non-smoking hotel is a short drive from O’Hare International Airport and various corporate offices. Explore nearby shopping destinations like Woodfield Mall and Arboretum Mall, all within easy reach.

Book your stay at MainStay Suites Chicago Hoffman Estates for a seamless and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

When traveling with dogs, please note that an extra charge of 10 USD per dog, per night and an extra nonrefundable deposit of 50 USD per dog, per stay apply. Please note that a maximum of 2 dogs is allowed and that the property only allows dogs with a maximum weight of 75 lbs. No cats are allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.9
Based on 449 reviews
Cleanliness: 5.11
Service: 9.58
Location: 8.62
Room Quality: 5.07
Amenities: 7.1
Value for Money: 6.06
Food and Beverage: 6.11
Overall Experience: 7.58
C
Carol solo_traveller us
10
2026-08-28 via Nuitee
A
Alexander couple us
10
Pros:

Everything!

2026-08-28 via Nuitee
B
Branson couple us
1
Never staying again
Pros:

Like that it was cheap.

Cons:

The pictures online done match up to the rooms and stuff you see in person. And it stunk and they are dirty. Don’t clean the rooms.

2026-08-15 via Nuitee
B
Branson couple us
1
2026-08-15 via Nuitee
S
Steven solo_traveller us
6
All and all the room was very nice, better than I expected but the two issues I mentioned would be
Pros:

There was no breakfast that is part way the rating wasn’t higher but considering the price I could not complain.

Cons:

One thing that was very inconvenient was no USB plugs anywhere. This is the only hotel I have stayed in many years the did not have them anywhere. They are very cheap to install (about $20) and ad a great convenience to guests. I had my phone charging pad but couldn’t use it due to no place to plug it in. Also a first for me was no ice machine anywhere. I did have an ice cube tray in freezer but had to wait several hours to get a tray of ice. I always have a glass of water on my nightstand.

2026-08-15 via Nuitee
A
Alexander couple us
10
Pros:

Everything

2026-08-12 via Nuitee
N
Nazar couple us
8
2026-08-11 via Nuitee
R
Ryan couple us
1
Not good at all
Pros:

Close to things we were trying to do in the area

Cons:

Where do I start.. Starting with the initial check in, room wasn’t ready at said time. The staff didn’t seem rude more so the people who were waiting for their rooms.
Walking into main hallways you got the reek of marijuana and smoke. Almost get the vibe of a drug-house. Felt uncomfortable just with that vibe bringing my two small children there.
The room had stained walls with what looked to be blood and/or dried food or a different bodily fluid.. disgusting. Sheets had stains on them as well. The a/c unit in our room was rusted and had a musty smell coming from it, brought in our car refresher to clip on, didn’t help much.
Keycard kept not working and had to go to front desk to get it reactivated multiple times.
Wasn’t a luggage cart “available” so my bf and I grabbed as much stuff as we could and lugged it to the room along with our baby in a carrier and 3 year old.
Woke up at 12AM to the smell of marijuana seeping into the room, again, we have two small children.
The bathroom didn’t contain a tub so I couldn’t comfortably give my baby a bath.
Tried finding the “breakfast room” and never got to it.
Overall, not a place I’d go to again, seems like the guests don’t care about the place just as much as the cleaning crew. Will never stay at a place like this again. It was a last minute two days before booking, but still, pay the extra 50-80 to stay at a nicer place, we couldn’t get out of this place fast enough.

2026-08-03 via Nuitee
J
Jessika couple us
8
2026-07-21 via Nuitee
P
Pamela Publico family_with_children us
2
The door doesnt lock and no maintenance to fix it. We were refunded because there s no other room .
2026-07-17 via Nuitee
O
Oleksandr solo_traveller ua
9
Pros:

Всё понравилось.

2026-07-15 via Nuitee
M
Monika couple us
10
Very nice every time I stay from staff to comfort
Pros:

Clean,quite and very spacious

Cons:

Everything was nice

2026-07-11 via Nuitee
M
Monika solo_traveller us
10
2026-07-07 via Nuitee
M
Mae solo_traveller us
10
2026-07-03 via Nuitee
Y
Yaroslav solo_traveller us
9
2026-07-02 via Nuitee
S
Sammie solo_traveller us
10
2026-06-26 via Nuitee
W
Wanda solo_traveller us
7
Clean and comfortable
Pros:

The room was clean and the bed was comfortable.

Cons:

They are in the process of remodeling. The lobby entrance needs to be updated.

2026-06-20 via Nuitee
G
Gerald couple us
10
Stay was very relaxing.
Pros:

Everything was fine!

2026-06-19 via Nuitee
C
Cindy solo_traveller us
10
2026-06-18 via Nuitee
D
Dragomir solo_traveller rs
10
2026-06-16 via Nuitee