Courtyard by Marriott Myrtle Beach Broadway

The level of service provided at this property is of very low quality. I am a titanium elite/ ambassador elite member who has spent many days in hotels as I travel on business.
I booked a room for my granddaughter’s dance competition, and this hotel was an unfortunate choice. The second night of the stay their vehicle was broken into while at the hotel, and of course the hotel has no cameras covering the parking areas.
That same night my guests ordered a pizza from the hotel kitchen, but their order was refused because the kitchen was closing in 30 minutes and the kitchen “already had enough orders to fill”.
The icing on the cake came when my granddaughter forgot a few items in the room as she headed to her next event. The hotel front desk informed her that they would hold the items at the front desk, but upon returning to the hotel my family was told that no items were found. My granddaughter enjoys having quality clothing and items, which I now will have to replace for her since they apparently disappeared between the phone call to the front desk and the return to the hotel.
I phoned the hotel management who seemed unconcerned about the situation. I have brought this up to Marriott corporate as well, but wanted to review the hotel here to warn others of the abysmal level of service provided by the staff at this hotel

Good easy location for travelers (not near beach), very accessible and nice rooms.

The lobby felt very Welcoming, I loved the decor.
Kaleem was very pleasant and suggested great local places to dine at.
I will definitely be recommending this hidden gem to family and friends. It's a mile away from the beach. It's also near a lot of attractions and shopping.
Thank you, Marriott for another great stay.

I liked that all the sights and locations we wanted to enjoy were so close to the hotel.
Restaurants were plentiful.

Need to fix toilet.

The hallway was extremely warm on my floor. The rooms were air conditioned, but the hallway air wasn’t. The thermostat reading was 77 degrees. I reported it to the front desk, but they said maintenance had left for the evening.

All good.

It never fails to disappoint. I travel to Myrtle Beach every few months to visit friends and family. I have stayed here because it is close to my brother. I won’t be back. They can’t get it right. I stayed here in December 2024. The outside temperature was in the low 30’s to high 29’s. They assigned me a room where the air conditioner was running and where I could not turn on the heat. Eventually they gave me a different room. The house keeping is abysmal. The issues include failing to clean my room and not emptying the trash cans. This past weekend a housekeeper entered my room while I was on the toilet and even though I had a do not disturb sign on the door. The front desk’s response is always” I am sorry.”

Great location, plenty of shopping and dining within walking distance. Very clean hotel, and friendly staff. Would recommend to everyone.

Great location, friendly staff, would stay again!

Stayed for one night in August after dropping our kid off at Coastal Carolina U for the fall semester. (About 20 min. away). Quick and friendly front desk during check in. Clean, quiet, comfortable room. Lobby bar closed at 10pm on a Friday night, which we thought was a little early.
Broadway on the Beach is across the road (approx. 10 min walk) where there are many food and drink options.
Would stay here again.

Stayed for one night in August after dropping our kid off at Coastal Carolina U for the fall semester.
(About 20 min. away). Quick and friendly front desk during check in.
Clean, quiet, comfortable room.
Lobby bar closed at 10pm on a Friday night, which we thought was a little early.
Broadway on the Beach is across the road (approx. 10 min walk) where there are many food and drink options.
Would stay here again.

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