Rosewood Hotel Georgia

felt like a real luxury hotel and not a chain

Beautiful property with great finishings and art on the walls. Nice entertainment in the bar in the evenings

Such a majestic and timeless hotel. Friendly staff! Impeccable design! Every luxury provided. Spacious and immaculate rooms. The breakfast at Reflections was in a HAPPY setting…Dinner in the 1926 lounge was perfection! We can not say enough positive about this place. We had a magnificent stay and just wish it could be another week!

Unfortunately, my recent stay at Rosewood Hotel Georgia was inconsistent with the standards traditionally associated with the Rosewood brand. While the hotel itself remains architecturally beautiful and well located, the operational execution throughout our stay repeatedly fell short of expectations.

The most significant example occurred during breakfast. Our party of four waited more than 30 minutes simply to be seated. Once seated, we waited an additional 20 minutes before anyone properly took our order, followed by more than 45 minutes before our meals arrived.

In total, we spent well over one hour before breakfast was finally served. The delay was so extensive that our table watched the entire FIFA World Cup match between Argentina and Venezuela—from the pre-match coverage through the final whistle—while waiting for breakfast.

When the food finally arrived, portions of the order were incorrect, requiring further correction after an already excessive delay.

A luxury hotel can occasionally experience a busy morning. However, what separates a five-star operation from an ordinary hotel is not the absence of challenges, but the ability of management and staff to recognize service failures, communicate proactively, recover gracefully, and ensure guests never feel forgotten.

This Was Not an Isolated Incident Unfortunately, this experience reflected a pattern that continued throughout the stay.

From reception to the dining table, it's an unforgettable experience. Employees. They are so approachable, amazing people, amazing food, amazing service, and an amazing place to experience, and the place's ambiance is relaxing. Overall thank you very much.

Beautiful place to stay. The location is good, but the hotel itself is what is most amazing. The staff was especially terrific. We used the concierge service for recommendations and directions a few times and they were always a huge help! We only dined there once but the food was delicious. Our room was very nice. We had a sitting area which gave us some room to spread out a little since we stayed for 4 nights.

It was beautiful and great location.

Great place to relax in the heart of downtown. Fantastic upgrade to this hotel, having stayed there over 20 years ago.

The bar and rooms scream luxury. Staff are very attentive and we were given a small room upgrade upon check in.

Room amenities include generous Diptyque products and great interior design.

Drawbacks are that the rooms are noisy due to its location. Also the main bar in reception is lovely but small. Great gym and poolside experience.

The hotel initially charged us a high room fee on their website. We looked into rates a few months before our original booking. Saw that the rooms were literally half price so cancelled and re-booked at the cheaper rate.

We were upgraded to a suite. It was clean, quiet, and very comfortable with 1.5 baths, a dining-living room space, and a bedroom. A wonderful breakfast is included, and their attached restaurant is first-rate. We asked the concierge for restaurant suggestions, and we were not disappointed with all the places we tried. It was a wonderful relaxing experience.

The room was very comfortable, and the bathroom was very spacious and luxurious. We very much enjoyed our stay.

Great

Stayed here during the Vancouver marathon for 4 nights. Valet is not very helpful. We checked in around 1pm and was told the room is semi-ready and we will receive a text when the room is ready. We headed out for a stroll and at 3:30 we still didn’t receive a text. So we went back and checked, the room was ready. Somehow they forgot to send us a text? The room is kind of dark, decor is modern. Bed is very comfortable. However the AC is not cool enough so I woke up sweating. Also, the shower pressure is good but the shower didn’t have a separate shower handle. The Gym has all technogym, it is bright and the small studio is great for stretch. The breakfast selection is limited, nothing really stood out. When we checkout the bill was a mass which we had to spend some time to make sure that itemize item is correct one by one.

The staff. Thank you Sandra ( housekeeping) Mark (bellhop) you are bright shining people who make the whole world just better.
The property itself is beautiful