Crowne Plaza Birmingham City Centre by IHG

Booked this hotel for 1 night as we were seeing the Strictly Live Tour at Utilita Arena & it was close by.
Check in was easy & the communal areas were pleasant with a nice smell. The room was modern, nicely decorated & very large with 2 double beds with lovely white crisp linen. The bathroom was very nice & had complimentary shower gel, shampoo etc. Everything was lovely & clean.
Breakfast was included in the price & was very very good, the selection was amazing & the quality excellent. Everything was fresh & tasty.
Every staff member we encountered, was smiley, polite & helpful.
We did go up to the 9th & 11th floors to look at the Sky Bar & Longe but they are in the process of being refurbished.
We had a wonderful stay & will definitely be back.

Stayed for 1 night. Central location. Efficient check in/check out. Friendly, professional staff.
Booked a king double which was comfortable, clean and spacious. Bathroom had shower gel, shampoo in refillable dispensers, decent quality towels and dressing gowns. Bed was super comfy too.
My only complaint with the room was the air con/heating which was notably noisy when on.
Lifts were good, no long waits at peak times which was handy.
Breakfast was good. The layout of the room could be improved though. The cereals and pastries were located in the middle surrounded by tables which made it a little awkward to navigate.
We thought the hotel overall was good value.

The location of the hotel is perfect if arriving in Birmingham by train, it’s no more than a 5 minute walk, so very convenient.

The reception and bar area I would say have been modernised and spacious. The checkin staff were very polite and efficient.

I was in room 210 so a view from the front of the room. Located away from the lifts and being carpeted corridors I was hoping for a quiet evening.

The room was spacious with 2 double beds, plenty of lighting including bedside lights, mirrors and a large desk area and hot drink facilities. There are plenty of plug and USB sockets available. The bathroom is spacious for 1 person at a time. There was a walk in shower with a fixed panel and no sliding door (no doubt for a safety reason). However, workable. Shampoo and body wash are wall mounted and were full. The towels and bedding were clean and felt they had been well cared for.

The aircon unfortunately was encased on the wall than in the ceiling and was noisy at random occasions during the night. However, being distruptive the noise lasted less than 60 seconds. Around 7/8am the toilet / shower made a gargling noise as a result I would assume to the hotel water/waste systems being used by other guests.

The room / hotel was very quiet despite it being a Saturday and the last weekend before Christmas as I expected late night revellers to be disruptive. However, the other guests were very quiet.

I would say the customer service and comfort deserved a 5/5 in the rating. However, due to the annoyance of the above then I feel other guests should be made of the issues I encountered in this particular room 210.

Would I stay again? Yes if I knew these issues were resolved.

I stayed at this hotel for business on 16th December 2025 and was must say very much enjoyed how polite and friendly the domestic staff were.

Unfortunately room 303 had an issue with I presume the door draft and from 3am onwards there was an incredibly loud and high pitched sound that was constant through to the morning.

When checking out I asked if I could speak with management just to inform them of this and show them the videos I took to show the issue. This polite request was declined which is a real shame.

Overall a lovely hotel, with great domestic staff but I was not able to sleep past around 3am.

Will definitely be using this hotel again for our next event! Great spaces, and staff were very attentive especially our host Nikola

I recently planned a Christmas trip into Birmingham for my wife and I… bit of shopping, the Christmas market, dinner and thought we’d make a night of it and stay over.
Previously we’ve stayed in Malmaison, but for a change I thought we’d try IHG Crowne Plaza and booked a premium room on the top floor.
Very sadly, two days before our planned trip my wife’s grandad’s health took a sudden turn for the worse. The doctors gave him hours, or at best days and started administering end of life care. He died 3 days later.
Given the circumstances, we obviously could not go ahead with our planned trip. We contacted IHG Crowne Plaza (both directly and via our 3rd party booking agent) the day before our reservation to explain the situation and ask if we could move our booking.
To our surprise, IHG Crowne Plaza’s response was a flat, cold “no refunds per policy etc etc”… not even an acknowledgement of the sad circumstances.
I understand that our original reservation was not a “flexible” reservation and so their response is in line with their “policy”. However, we were only asking to MOVE our reservation, not cancel it and claim a refund. Even more staggering is the total absence of any acknowledgement of the situation or given the circumstances, any element of discretion on “policy” from IHG Crowne Plaza.
We stay in hotels a fair amount and have never experienced anything like this. I’m disgusted with IHG Crowne Plaza’s cavalier approach to customer service and will NEVER book an IHG brand again.

Regarding our stay on Tuesday 2nd December, everything was perfect from the young man who checked us in, Dave at Concierge, bar staff, and the breakfast in the morning, especially for sorting out items for me as i have Coeliac Disease, the manager working in the breakfast area Wednesday morning really knew her stuff regarding allergens, thank you so much!
We look forward to visiting again!

Lovely hotel, very clean and modern as you would expect. Room and bathroom very well appointed, and spotlessly clean. Sam on reception was excellent at check in and check out.
Everything was perfect until the breakfast. Very badly laid out hot food buffet with a chef cooking fried eggs in a small pan at the buffet. This results in a queue of over 25 people waiting to reach the hot food buffet, regardless of your food choices... the queue then gets confused with new residents coming to breakfast and thinking it's the queue to enter the restaurant. It really spoiled our stay and I wouldn't return until the breakfast layout is changed.

This hotel was so cozy and the service was great my bed was set every morning breakfast was very delicious and fresh. Central location to the city aswell

I had to arrange something for my brother who was staying on a business trip twice and Yogita and her team ensured everything is arranged in the room. Thanks and I highly recommend the hospitality. Archit

I have stayed at the hotel previously and its location is great for the City centre. It’s within a 5-10 minute walk from New Street Station or there’s parking within minutes.
Rooms are large with workspace if required.
The bed was comfortable and the bathroom had a separate bath and shower.
Staff in the restaurant are friendly and there’s a good choice of food for breakfast ( including some made to order items).

The room was clean and quiet.

I would happily recommend both when visiting as a single traveller or as a couple

This hotel is perfectly situated in Birmingham City Centre.

Despite being a big name chain the staff were welcoming and couldn’t do enough for us.

Breakfast was very good

The aircon in our room was a tad noisy but I was so tired I slept through it.

Would definitely stay here again

We arrived at the hotel 2 hours later than we wanted and the best words the reception said was complimentary drink. Oh yes what a great way to start.
The lobby was clean and well lit. The lifts were easy to use and quick at arriving.
We were on the top floor in a suite and I was really nice. The room was clean and well stocked with tea and coffee.
The bathroom was clean and spacious.
My only complaint was the bedding. It had seen better days. It was clean but had a few holes in the bottom sheets.

Great hotel in central location. As my wife has diamond elite IHG status, she suggested a suite here for our, lengthy, break- I’m so pleased she did…
Reception team extremely friendly, approachable and professional, nothing too much trouble. They assisted with recommendations etc throughout our stay. All great but shout out to Soon who was particularly good.
We stayed half board and dining was great: good selection of food and beverages. Thanks to teams. Hans took care of us 👌 and great mocktails from bar.
Our suite was superb, well furnished, great aesthetics and comfortable bed. Housekeeping perfect and great sustainability policy, lack of plastics etc.
Location great for restaurants (if not in house dining) and theatre. We took in two shows during our stay.
All in all a great break. Will definitely stay again.

Honestly the best reception interaction I have ever had with a brilliant young woman Nasnin.
Room ideal, clean, big etc but Nasnin made me smile.
Thanks

All the staff were brilliant. A brilliant welcome and the breakfast staff and bar staff were so good. A really good breakfast .
Room was clean and plenty of towels provided. If I was going to complain it would have been nice to have a hook bedding bathroom door and another towel rail!!

Construction was ongoing

Very comfortable and well worth the price. The staff were all very helpful. We are an IHG member and it was cheaper on hotels.com

Walked up the ramp to be greeted by staff members smoking with for a “ premium “ hotel was a surprise as first impressions count. Upgraded for a high floor which was pointless and when asked how to use the smart tv services we were told “ oh they are still the old ones so can’t use it just normal channels. Found a nice clump of hair in the sink so all in all will not be booking a crown plaza again if this is the standard you receive.

Amazing everything