Crowne Plaza Birmingham City Centre by IHG

Hotels
•
IHG
8.6 (284 reviews)
Central Square, Holliday Street, Birmingham, England, B1 1HH , Birmingham , GB
44-121-2245000

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
Conference space
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Noisy air conditioning
Issues with room noise

Categories

Cleanliness
8.1
Some reviews indicated cleanliness issues like noisy air conditioning and draft noise in the room.
Service
9.1
Customer service was highlighted as very polite and professional across multiple reviews.
Location
9.1
Central location, very convenient for travelers, especially those arriving by train.
Room Quality
8.6
Rooms were spacious and well-kept overall, but some had noise issues related to air conditioning.
Amenities
8.6
Good amenities, though some complaints about the layout of breakfast options.
Value for Money
8.6
Consistently noted as good value in multiple reviews.
Food and Beverage
8.1
Breakfast was good but could be improved in layout.
Overall Experience
8.6
Overall pleasant experience, though some noise disturbances were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:12

Property Description

Experience unparalleled comfort at Crowne Plaza Birmingham City Centre by IHG, where modern elegance meets exceptional service.

Unmatched Amenities
Enjoy a state-of-the-art 24-hour fitness center to maintain your workout routine anytime, complemented by complimentary Wi-Fi to keep you connected throughout your stay.

Dining Delights
Savor delectable dishes at b1, our on-site restaurant and bar, or choose the convenience of 24-hour room service for a cozy night in. Start your day with a hearty buffet breakfast offered on weekdays and weekends for a fee.

Event Spaces
Whether planning a wedding or corporate event, our extensive banquet hall and conference spaces offer 7438 square feet of versatile event areas to cater to all your needs.

Don't miss the chance to make your stay unforgettable—book your room today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.6
Based on 284 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.6
T
Tony • couple • gb
10
Excellent accommodation, Friendly and professional service
Pros:

Breakfast was excellent. Staff were very friendly and helpful

Cons:

nothing

2026-05-09 • via Nuitee
M
Mark • solo_traveller • gb
3
After service has been appalling. Despite asking at check out for an invoice, and following up with FOUR requests in wri
2026-05-09 • via Nuitee
C
Caroline • couple • gb
10
Perfect Stay! Highly recommend
Pros:

Location and also interior design.

Cons:

Nothing - everything perfect

2026-05-09 • via Nuitee
S
Suzanne • solo_traveller • gb
10
Pros:

Spotlessly clean, staff go over and above

Cons:

Na

2026-05-09 • via Nuitee
A
Ann • couple • gb
8
2026-05-09 • via Nuitee
K
Keith • solo_traveller • gb
9
2026-05-08 • via Nuitee
P
Paul • extended_group • gb
10
Excellent stay and the staff were so helpful
Pros:

the breakfast was excellent and offered a varied choice

Cons:

leaving

2026-05-08 • via Nuitee
B
beverley Bradley • solo_traveller • gb
10
2026-05-07 • via Nuitee
M
Marcel • couple • ch
8
Pros:

Das Frühstück war sehr gut mit einer grossen Auswahl. Die Zimmer waren ebenfalls top!

Cons:

Eine einzige Person des Personals war dem Hotel nicht würdig (wohl Barchefin am Abend).

2026-05-07 • via Nuitee
K
Karolina • couple • gb
9
Well staffed, great location, comfortable and clean facilities, happy to come back.
Pros:

Very welcoming, very clean and organised.

Cons:

The unannounced fire alarm test.

2026-05-05 • via Nuitee
C
Colin • solo_traveller • gb
10
Excellent short stay.
Pros:

Location.

Cons:

Nothing

2026-05-05 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-05-05 • via Nuitee
T
Therese • solo_traveller • ie
10
2026-05-05 • via Nuitee
J
John • family_with_children • gb
10
Great 2 night stay
Pros:

Very clean. Service great. Food great. Rooms comfortable

Cons:

Nothing

2026-05-05 • via Nuitee
H
Huda • couple • gb
6
Pros:

Same problem whole night AC doesn’t worked & shower water was so cold with wash basin water as well cold whole night we couldn’t get Air conditioning facility unfortunately room eas expensive doesn’t work so unfortunately stay was very uncomfortable without a hot water in da shower

2026-05-05 • via Nuitee
C
Colley • solo_traveller • gb
9
Pros:

Good room and breakfast

Cons:

There wasn't anything

2026-05-04 • via Nuitee
V
Vanessa • couple • gb
10
Pros:

Fabulous Hotel
Very stylish,clean,quiet
Friendly staff

2026-05-04 • via Nuitee
D
dvdmarfo0 • solo_traveller • gb
10
2026-05-04 • via Nuitee
Y
Yvonne • couple • gb
8
2026-05-04 • via Nuitee
S
Steve • couple • gb
8
Pros:

Full range of food to suit every taste.
Friendly staff with impeccable politeness.

Cons:

Easier access to the gym. The view from bedroom window of a flat grey roof. No bath. The lounge area had numerous televisions but none had subtitles for folks to follow what was being said.

2026-05-04 • via Nuitee