Crowne Plaza Birmingham City by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
Central Square , Birmingham , GB

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Noisy air conditioning
Issues with room noise

Categories

Cleanliness
8.1
Some reviews indicated cleanliness issues like noisy air conditioning and draft noise in the room.
Service
9.1
Customer service was highlighted as very polite and professional across multiple reviews.
Location
9.1
Central location, very convenient for travelers, especially those arriving by train.
Room Quality
8.6
Rooms were spacious and well-kept overall, but some had noise issues related to air conditioning.
Amenities
8.6
Good amenities, though some complaints about the layout of breakfast options.
Value for Money
8.6
Consistently noted as good value in multiple reviews.
Food and Beverage
8.1
Breakfast was good but could be improved in layout.
Overall Experience
8.6
Overall pleasant experience, though some noise disturbances were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:12

Property Description

Luxurious Accommodation
Experience comfort and style at the 4-star deluxe Crowne Plaza Birmingham City. Each room features air conditioning, a flat-screen TV, and a private bathroom. Enjoy 24-hour room service for your convenience.

Dining and Entertainment
Indulge in modern cuisine at the chic b1 Restaurant and Bar. Whether you're looking for a casual drink with friends or a delicious meal, this stylish venue has you covered. Choose from a seasonal à la carte or a table d’hôte menu.

Convenient Facilities
With a fitness room, cafe bar, and restaurant on-site, you'll have everything you need for a relaxing stay. Plus, take advantage of the 11 meeting rooms, including one that can accommodate up to 300 delegates. Free WiFi is available throughout the property.

Book your stay at Crowne Plaza Birmingham City now and elevate your travel experience!

Important information:

Limited hotel car parking available at Britannia Car Park, Holliday Street, B1 1HH. The charge is GBP 21 per 24 hours, payable at the hotel reception.

Alternative parking available at Q-Park Mailbox, Royal Mail Street, B1 1RD located within a 5-minute walk from the hotel.

Breakfast Inclusive Rates - Children up to the age of 12 are entitled to free breakfast when sharing a room with a minimum of one paying adult. From 13 years upwards a £16.95 charge per child per day applies and payment to be made at the hotel on arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.6
D
David • couple • gb
10
A little disappointed for the price, only just above Premier Inn
Pros:

It was nothing special

Cons:

Not a great room for the price

2026-10-14 • via Nuitee
N
Nigel • couple • gb
10
Fantastic location, very clean rooms and comfortable beds.
Pros:

Very clean, good food and great location.

Cons:

Parking expenses

2026-10-14 • via Nuitee
M
MAGIN • couple • es
9
Una elección acertada.
Pros:

Habitación grande y confortable, con climatización/calefacción independiente.
Camas muy cómodas. Limpieza excelente.
Desayuno muy variado y de buena calidad.
Personal muy amable.
Ubicado en una zona céntrica, pero a la vez tranquila, a menos de 10 minutos a pie de la estación central de ferrocarril (Birmingham New Street)

Cons:

Francamente nada que reprochar.
El precio por noche es un poco alto, como suele pasar en el Reino Unido, pero la calidad global del establecimiento probablemente lo justifica.
Repetiría.

2026-10-13 • via Nuitee
G
Graham • couple • gb
7
Decent sized rooms, shame about the breakfast
Pros:

Room was a generous size

Cons:

Breakfast was possibly the worst I’ve had in a long time, although the breakfast room had only just opened everything on the hot counter was inedible, beans, mushrooms dried up beyond belief.

2026-10-13 • via Nuitee
S
Sarah • solo_traveller • gb
7
Mostly Good
Pros:

Comfortable bed, excellent waiting staff in the bar and restaurant.

Cons:

The easy access door for disabled people was locked closed. A rather surly girl in the front desk came to unlock it but was most ungracious in her attitude. The young man who checked us in was very nice but she continued standing behind him scowling - very rude.

2026-10-13 • via Nuitee
J
John • solo_traveller • gb
2
Cons:

Front of house service was very poor if not incompetent. disorganised, gave me someone else invoice on departure.

2026-10-12 • via Nuitee
R
Raeesa • family_with_children • gb
10
2026-10-12 • via Nuitee
S
Simon • solo_traveller • gb
6
Overpriced & Understaffed
Pros:

Position near the ICC

Cons:

No doorman - inconvenient parking - understaffed - poor quality staffing - production line breakfast - overpriced.

2026-10-11 • via Nuitee
P
philip • family_with_children • gb
10
Fantastic stay
Pros:

All the staff at the hotel were extremely friendly , it felt a very kind place. It stuck out

Cons:

Nothing

2026-10-11 • via Nuitee
S
Sandra • couple • gb
9
Would stay again and it was lovely and clean with nice atmosphere 🤗
Pros:

Excellent, good choice and nicely cooked.

Cons:

Bedroom door slam from other rooms which make you have disturbed sleep experience.

2026-10-11 • via Nuitee
C
Cheryl • couple • gb
10
2026-10-11 • via Nuitee
P
Paula • extended_group • ie
10
2026-10-10 • via Nuitee
C
Craig • solo_traveller • gb
10
Brilliant staff
Pros:

Great location

2026-10-09 • via Nuitee
C
connal • extended_group • gb
7
2026-10-09 • via Nuitee
P
P S • couple • gb
7
It did the job but cheapness in fixtures ruined it
Pros:

Central

Cons:

Fixtures and fittings. Premier inn status

2026-10-08 • via Nuitee
M
Michael • couple • gb
9
Great location, excellent Room
Pros:

The room was very good

2026-10-07 • via Nuitee
M
Margarita Morris • couple • gb
10
Pros:

Great hotel and convenient for Birmingham Symphony Hall.

2026-09-19 • via Nuitee
A
Angella • family_with_children • gb
9
This was our second stay, returned because service was excellent, will definitely go back
Pros:

Breakfast was excellent as always. Staff especially restaurant staff who were brilliant, best service ever. Very friendly and polite cleaning staff.

Cons:

No fridge in room. Drinking warm water and drinks in already warm weather is no very nice.bring back fridges or let it be known that there isn't going to be one in room

2026-09-19 • via Nuitee
J
John • extended_group • gb
10
Great staff, good location
Pros:

Great location

Cons:

Nothing

2026-09-19 • via Nuitee
A
Anthony • couple • gb
8
Overall the stay provided good value for money with the exception of the cost of the drinks.
Pros:

Location of the hotel, size of the room, air-conditioning worked well.

Cons:

Cost of the drinks, £40 for 4 medium glasses of wine is excessive.
Everything else was fine

2026-09-18 • via Nuitee