Crowne Plaza Birmingham City Centre by IHG

Hotels
IHG
8.6 (284 reviews)
Central Square, Holliday Street, Birmingham, England, B1 1HH , Birmingham , GB

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
Conference space
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Noisy air conditioning
Issues with room noise

Categories

Cleanliness
8.1
Some reviews indicated cleanliness issues like noisy air conditioning and draft noise in the room.
Service
9.1
Customer service was highlighted as very polite and professional across multiple reviews.
Location
9.1
Central location, very convenient for travelers, especially those arriving by train.
Room Quality
8.6
Rooms were spacious and well-kept overall, but some had noise issues related to air conditioning.
Amenities
8.6
Good amenities, though some complaints about the layout of breakfast options.
Value for Money
8.6
Consistently noted as good value in multiple reviews.
Food and Beverage
8.1
Breakfast was good but could be improved in layout.
Overall Experience
8.6
Overall pleasant experience, though some noise disturbances were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:12

Property Description

Experience unparalleled comfort at Crowne Plaza Birmingham City Centre by IHG, where modern elegance meets exceptional service.

Unmatched Amenities
Enjoy a state-of-the-art 24-hour fitness center to maintain your workout routine anytime, complemented by complimentary Wi-Fi to keep you connected throughout your stay.

Dining Delights
Savor delectable dishes at b1, our on-site restaurant and bar, or choose the convenience of 24-hour room service for a cozy night in. Start your day with a hearty buffet breakfast offered on weekdays and weekends for a fee.

Event Spaces
Whether planning a wedding or corporate event, our extensive banquet hall and conference spaces offer 7438 square feet of versatile event areas to cater to all your needs.

Don't miss the chance to make your stay unforgettable—book your room today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.6
Based on 284 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 8.6
R
rachel extended_group gb
9
Excellent
Pros:

Fabulous clean and modern hotel. Comfortable beds and pillows.
Great staff.

Cons:

Nothing

2026-06-05 via Nuitee
N
Nicola family_with_children gb
10
2026-06-05 via Nuitee
J
Jaime solo_traveller gb
4
Average
Pros:

Location was good, nice reception and generally smart

Cons:

Staff, no one engaged with you and on checkout when we were charged £25 for 1 night parking that we hadn’t been made aware of, the lady dealing with us argued with me and was exceptionally rude

2026-06-05 via Nuitee
M
Marie couple gb
10
2026-06-04 via Nuitee
K
Karen solo_traveller ie
10
Pros:

All staff were so welcoming and helpful.

2026-06-04 via Nuitee
C
Charles couple gb
8
Pros:

Did not take - too expensive (should be included in the rate)

2026-06-04 via Nuitee
C
Christine family_with_children gb
10
2026-06-03 via Nuitee
N
NANCY family_with_children gb
10
A wonderful stay!
Pros:

We had a fabulous stay and would highly recommend this hotel to families visiting Birmingham.

The location was excellent - very central and within easy reach of the city's attractions. Parking was straightforward and convenient, which made our trip much easier. Our room was comfortable, quiet, and had a very comfortable bed, ensuring a great night's sleep.

Breakfast was excellent, with plenty of choice and something for everyone in the family.

What really made our stay special was the thoughtful kindness of the team. Before our arrival, they asked about the reason for our visit, and they went above and beyond by leaving some lovely snacks and a handwritten card for our daughter. It was such a thoughtful and unexpected touch that made her feel very special and was greatly appreciated by us all.

A wonderful stay from start to finish. We would definitely return.

Cons:

Nothing, it was amazing.

2026-06-02 via Nuitee
N
Nasibe family_with_children tr
10
Harika bir ziyaret
Pros:

Ziyaretimizde 6 gün konakladik. Ve çok memnun olarak ayrildik. Öncelikle tam adi hafızamda kalmadi ama resepsiyonda görevli ragabish adlı bayan görevliye çok teşekkür etmek istiyorum. Bizleri Gülen gözleri sıcak gülüşü ile karşılaması kapıdan girer girmez kendimizi güvende ve evimizdeymişiz gibi hissetmemizi sağladı. Genel olarak tüm personel güler yüzlü ve çok sıcakkanlı insanlardı. Her konuda destek ve yardımda bulundular. Fiyat ve performans güzeldi. Kahvaltı gerçekten çok güzeldi. Her mutfağa hitap eden özenle seçilmiş ürünlerdi. Her gün oda temizliği yapıldı. Çok memnun kaldık. Tekrar ziyarete gidersek yine aynı oteli tercih edeceğimiz den şüpheniz olmasın. Kesinlikle tavsiye ediyorum burada konaklamalı 😊

Cons:

Herşey gayet güzeldi.

2026-06-02 via Nuitee
K
Kelly solo_traveller gb
6
2026-06-01 via Nuitee
P
Pierre Jean extended_group ch
9
Pros:

Espace dans la chambre
Emplacement

Cons:

-

2026-06-01 via Nuitee
P
Priscilla solo_traveller gb
10
Pros:

the rooms are very clean, the place is beautiful and easy to get to the city centre even on foot .
The hotel staff is very friendly.
Taxis are very accessible.
the buffet breakfast is on point.
the restaurant serves delicious meals
the gym has added marks .

Cons:

Enjoyed the stay so much and will book again

2026-06-01 via Nuitee
D
Donna couple gb
9
Very pleasant stay, will be back.
Pros:

I’ve stayed here a few times now and never been disappointed. Lovely, helpful staff. Good location.

Cons:

Nothing.

2026-06-01 via Nuitee
T
Tracy couple gb
9
2026-06-01 via Nuitee
S
Sunday couple gb
10
2026-05-31 via Nuitee
P
Phyllis solo_traveller us
9
2026-05-31 via Nuitee
C
Cristina family_with_children es
9
Pros:

The hotel is beautiful and very comfortable

Cons:

Parking was a bit of a maze and ended up walking a lot through dark aisles.
Also, to get to the city center had to walk under a bridge with many homeless, felt a bit unsecured.

2026-05-30 via Nuitee
N
Natalie couple gb
9
2026-05-30 via Nuitee
Z
Zekeri couple gb
10
2026-05-30 via Nuitee
B
Ben family_with_children gb
10
2026-05-30 via Nuitee