Crowne Plaza Liverpool City Centre by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.6 (6158 reviews)
St. Nicholas Place, Pier Head , Liverpool , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Noisy rooms
High prices
Breakfast quality issues

Categories

Cleanliness
8.31
Some concerns about room cleanliness and general wear noted in reviews.
Service
9.28
Staff received multiple compliments for friendliness and attentiveness.
Location
9.32
Consistently praised as excellent and convenient.
Room Quality
8.27
Issues with noise and some maintenance noted, but overall comfortable.
Amenities
8.8
Good facilities like the pool and spa mentioned positively.
Value for Money
7.76
Some reviews pointed out that value was lacking relative to costs.
Food and Beverage
8.31
Breakfast received mixed reviews, indicating some quality issues.
Overall Experience
8.78
Most guests expressed an overall positive stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:33

Property Description

Stunning Views and Luxurious Amenities

Breathtaking Views: Enjoy stunning vistas of the Royal Liver Building and the River Mersey from our 4-star hotel.

Leisure and Wellness: Indulge in our Harbour Leisure Club featuring an 18-metre indoor pool, whirlpool, sauna, steam room, and a state-of-the-art gym.

Culinary Delights: Treat your taste buds to modern international cuisine at our hotel restaurant or unwind with bar snacks at The Lounge cocktail bar.

Experience luxury and convenience at the Crowne Plaza Liverpool City Centre. Book now for an unforgettable stay!

Important information:

All guests require a valid credit or debit card at check-in.

Please note, children's restricted swimming times apply, please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

8.6
Based on 6158 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.78
R
Richard solo_traveller gb
9
2026-08-08 via Nuitee
P
Pierre solo_traveller be
9
2026-08-08 via Nuitee
S
Sarah extended_group gb
8
Lovely Hotel lovely staff!
Pros:

Friendly staff, great location.

Cons:

The toilet in reception were dirty

2026-08-08 via Nuitee
C
carrie extended_group gb
5
Certainly not 4 star
Pros:

Location

Cons:

Warm white wine
Cost
Pool area not clean and too busy

2026-08-08 via Nuitee
C
claudio solo_traveller it
9
2026-08-08 via Nuitee
9
981SueB Solo travel Isle of Man
6
Lovely room but a small fridge required please!!
Pros:

Following a recent stay at a competitor hotel that was to say the least this was a pleasant stay.

The rooms looked freshly decorated and clean and the bar area was very up to date and modern.

My only gripe is that there was no small in room fridge and when I stayed it was 30+ degrees outside so even the water that was left in the room was horrible as too warm.

Also, a solo traveller I like a small fridge to keep a yoghurt and juice in for the next day, should I not want to go to breakfast... And, OK, I like to keep some small wines cold!

I asked at reception on my way out to a meeting and the woman at the desk said they only supply fridges if people have a medical need to keep drugs cool. I was taken aback by this but had to go.

On my return there was in fact a small fridge in my room, hallelujah.

On leaving again the next day I again mentioned the fridge when asked about my stay on checking out and this time, a different girl, said a fridge was not a problem, just to ask for one next time I book.

So, as long as the information that is correct is the latter and not the former, I would be happy to stay again....

2026-08-07 via Tripadvisor
G
Gwawr couple gb
8
2026-08-07 via Nuitee
J
Joanne solo_traveller ie
10
Pros:

I like bed room and lovely swimming and dinner bit okay soup was cold but was nice dinner fish and chip

2026-08-07 via Nuitee
A
Azuelo family_with_children gb
10
2026-08-07 via Nuitee
L
Lesley family_with_children gb
9
Really helped after my bereavement
Pros:

Room was nice Breakfast really nice it was very clean

Cons:

I wanted to book 3 nights B& B but when I checked I’d book Dinner in error & couldn’t change it I thought while there I could explain but had to pay it I only had one dinner out of 3 but the family I had met with weren’t having dinner in hotel & I needed to be with them my husband had recently passed away & I need their company

2026-08-07 via Nuitee
G
Gillian couple au
10
2026-08-07 via Nuitee
L
Louise solo_traveller gb
7
Nice hotel but small rooms and expensive for what it is
Pros:

The location, breakfast and spa facilities were great. Although I didnt use the spa it was great to have the option.

Cons:

We stayed for a wedding and the room was very small with basics and didnt have a fridge. The price for the room was extortionate and I would not be looking to return based on that.

2026-08-07 via Nuitee
G
Gillian couple au
10
Central very accomodating and friendly staff.
Pros:

Central and friendly

2026-08-07 via Nuitee
J
John extended_group gb
10
2026-08-07 via Nuitee
M
Maureen couple gb
7
2026-08-06 via Nuitee
L
Leah family_with_children gb
10
Excellent will be returning
Pros:

Close to all attractions. Lovely staff

Cons:

Na

2026-08-06 via Nuitee
L
Lisa solo_traveller gb
10
I loved it
Pros:

Everything , all the staff were lovely and helpful . Total 10/10 for me for everything. Beautiful breakfast choice is amazing . Excellent location i will definitely be back here soon definitely recommend.

Cons:

There's nothing i didn't like

2026-08-06 via Nuitee
D
Dawn family_with_children im
8
2026-08-06 via Nuitee
M
Mat solo_traveller gb
10
Pros:

Nice friendly staff checking us in give us info on places to go room nice had lounge access that was good

Cons:

Pillows bit hard for my liking but personal choice

2026-08-05 via Nuitee
S
Stephen couple gb
9
2026-08-05 via Nuitee