Crowne Plaza Liverpool City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (5477 reviews)
St. Nicholas Place, Pier Head , Liverpool , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Noisy rooms
High prices
Breakfast quality issues

Categories

Cleanliness
8.31
Some concerns about room cleanliness and general wear noted in reviews.
Service
9.28
Staff received multiple compliments for friendliness and attentiveness.
Location
9.32
Consistently praised as excellent and convenient.
Room Quality
8.27
Issues with noise and some maintenance noted, but overall comfortable.
Amenities
8.8
Good facilities like the pool and spa mentioned positively.
Value for Money
7.76
Some reviews pointed out that value was lacking relative to costs.
Food and Beverage
8.31
Breakfast received mixed reviews, indicating some quality issues.
Overall Experience
8.78
Most guests expressed an overall positive stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:33

Property Description

Stunning Views and Luxurious Amenities

Breathtaking Views: Enjoy stunning vistas of the Royal Liver Building and the River Mersey from our 4-star hotel.

Leisure and Wellness: Indulge in our Harbour Leisure Club featuring an 18-metre indoor pool, whirlpool, sauna, steam room, and a state-of-the-art gym.

Culinary Delights: Treat your taste buds to modern international cuisine at our hotel restaurant or unwind with bar snacks at The Lounge cocktail bar.

Experience luxury and convenience at the Crowne Plaza Liverpool City Centre. Book now for an unforgettable stay!

Important information:

All guests require a valid credit or debit card at check-in.

Please note, children's restricted swimming times apply, please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 19 per day.

Location

Guest Reviews

8.6
Based on 5477 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.78
S
Simon • family_with_children • gb
10
2026-02-14 • via Nuitee
J
Julia • solo_traveller • us
6
Great location but slightly loud road noise and ventilation in rooms.
Pros:

Very tidy room and nice breakfast. The location was also very beautiful by the water (that is if your room faced that side)

Cons:

The ventilation in the rooms was quite loud and contributed to a not so sound night of sleeping.

2026-02-13 • via Nuitee
G
Glenn • family_with_children • gb
9
2026-02-13 • via Nuitee
K
Kim • family_with_children • gb
10
2026-02-12 • via Nuitee
L
Lesley • extended_group • gb
10
Excellent!
Pros:

Everything!

Cons:

Nothing

2026-02-12 • via Nuitee
T
TREVOR • couple • gb
9
2026-02-12 • via Nuitee
C
Courtney • couple • gb
8
Nice pleasant stay, super location!
Pros:

Faciltiies were lovely, nice pool etc.
Wonderful location - Liverpool ONE, and the Ferry Terminal were both within 10mins

Cons:

I wouldn't say I disliked anything. If I had tosay something it would be that it's a little bit pricey, but I would say that's due to it's location + facilities. Yes it feels on expensive side, but the hotel does feel nice and you do get a sense of okay, well I can see why it is the price it is.

2026-02-12 • via Nuitee
J
Janet • family_with_children • gb
8
Pros:

Great location, nice staff

Cons:

Seats in the bar area were dirty, which gives a bad impression of the hotel. These should either be vaxed frequently or have washable covers which then could be changed.
The bed in our room was uncomfortable. It was hammock shaped not flat.

2026-02-10 • via Nuitee
F
fiorela • couple • gb
1
Pros:

Nothing pleased us. I called room service, but they could not hear me from the landline, and a woman answered me using an insult in Greek. Since I am from Greece, I understood exactly what she said.

Cons:

Nothing

2026-02-10 • via Nuitee
R
Rose • solo_traveller • gb
8
Nice Hotel - Great Location!
Pros:

Brilliant Location

Cons:

There were no hooks in the room to hang up coats

2026-02-09 • via Nuitee
S
Susan • solo_traveller • gb
8
2026-02-09 • via Nuitee
J
Julie • couple • gb
8
2026-02-09 • via Nuitee
N
NIKHIL • extended_group • nl
7
Pros:

Breakfast was good, location is superb and great staff

Cons:

The bathroom door panels were worn out and broken. it was pretty old door.

2026-01-31 • via Nuitee
S
STEVE • family_with_children • gb
10
Would certainly come again.
Pros:

I was more than satisfied with the breakfast. Catered for everyone. What I liked most was a 4 hour time slot for breakfast.

Cons:

The only downside was the shower head was way to small. Would be so much better with a lot bigger one.

2026-01-29 • via Nuitee
W
Wilma • couple • gb
10
Pros:

Position, cleanliness and parking

Cons:

Expensive breakfast

2026-01-29 • via Nuitee
R
Robyn • couple • gb
10
2026-01-29 • via Nuitee
J
James • couple • gb
10
2026-01-29 • via Nuitee
J
Janet • couple • gb
9
Excellent & Memorable 😃
Pros:

Everything was to hand room,spa,restaurant,bar, all staff were very friendly & very helpful

Cons:

Can’t think of anything I didn’t like

2026-01-29 • via Nuitee
C
Carole • couple • gb
9
Excellent location & facilities
Pros:

Great hotel, in the perfect location for shops & restaurants. Friendly staff.
Loved the restaurant, cocktail bar & pool.

Cons:

The heating was a little over baring in communal areas.

2026-01-29 • via Nuitee
P
paul • family_with_children • gb
10
2026-01-28 • via Nuitee