Crowne Plaza Liverpool City Centre by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.6 (5841 reviews)
St. Nicholas Place, Pier Head , Liverpool , gb

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Noisy rooms
High prices
Breakfast quality issues

Categories

Cleanliness
8.31
Some concerns about room cleanliness and general wear noted in reviews.
Service
9.28
Staff received multiple compliments for friendliness and attentiveness.
Location
9.32
Consistently praised as excellent and convenient.
Room Quality
8.27
Issues with noise and some maintenance noted, but overall comfortable.
Amenities
8.8
Good facilities like the pool and spa mentioned positively.
Value for Money
7.76
Some reviews pointed out that value was lacking relative to costs.
Food and Beverage
8.31
Breakfast received mixed reviews, indicating some quality issues.
Overall Experience
8.78
Most guests expressed an overall positive stay, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:33

Property Description

Stunning Views and Luxurious Amenities

Breathtaking Views: Enjoy stunning vistas of the Royal Liver Building and the River Mersey from our 4-star hotel.

Leisure and Wellness: Indulge in our Harbour Leisure Club featuring an 18-metre indoor pool, whirlpool, sauna, steam room, and a state-of-the-art gym.

Culinary Delights: Treat your taste buds to modern international cuisine at our hotel restaurant or unwind with bar snacks at The Lounge cocktail bar.

Experience luxury and convenience at the Crowne Plaza Liverpool City Centre. Book now for an unforgettable stay!

Important information:

All guests require a valid credit or debit card at check-in.

Please note, children's restricted swimming times apply, please contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 19 per day.

Location

Guest Reviews

8.6
Based on 5841 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.78
M
Mohammed • family_with_children • sa
9
Pros:

I like location and facilities

2026-06-06 • via Nuitee
L
Lutz • couple • de
7
2026-06-06 • via Nuitee
M
Maureen • couple • im
10
Pros:

Great location and view of the river. Breakfast and dinner very good. Spotlessly clean with friendly staff. Definitely stay here again.

Cons:

Nothing

2026-06-06 • via Nuitee
D
David • extended_group • gb
10
Liverpool is a great place for a short three day break - the Crown Plaza is perfectly located.
Pros:

The reception staff were friendly and efficient - the rest of the staff seemed to really care and everyone seemed to want to talk to you.

Cons:

Nothing to improve at this hotel

2026-06-06 • via Nuitee
K
kelly • solo_traveller • gb
8
2026-06-06 • via Nuitee
M
Martin • solo_traveller • gb
10
2026-06-05 • via Nuitee
J
Julie • couple • gb
10
Fabulous place and amazing. Mark at reception was a star.value with brilliant staff.
Pros:

Everything- the location, the fantastic helpful friendly staff, the interior, the breakfast, pools and restaurant and lounge bar delicious fresh food.

Cons:

The showers in the spa could be updated but not a major issue at all.

2026-06-04 • via Nuitee
R
Robert • couple • gb
10
Brilliant hotel…
Pros:

Location and swimming pool and sauna

Cons:

Nothing it was excellent will be booking again…

2026-06-04 • via Nuitee
D
Diana • couple • gb
9
Extremely well run hotel with exceptional staff and great facilities and good breakfast.
Pros:

The location was very good, extremely helpful and friendly staff. Lovely large swimming pool, large bedrooms, would like to return.

Cons:

The set menu which was inclusive was a little basic, although tasty.

2026-06-04 • via Nuitee
E
Ella • couple • gb
9
Great stay, staff brilliant and would highly recommend
Pros:

Large room, lovely view, staff went above & beyond and good walk to key locations in Liverpool.

Cons:

3am wake up from drunk guest purposely running up & down corridor

2026-06-03 • via Nuitee
R
Reidne • couple • gb
9
Great staff! The room was very clean!
Cons:

In terms of parking, NCP Liverpool Capital (across the road) is half price. Just book on their website.

2026-06-03 • via Nuitee
N
Nil • family_with_children • gb
7
2026-06-02 • via Nuitee
A
Andrew • solo_traveller • th
9
Excellent stay
Pros:

great room great location

Cons:

N?a

2026-06-02 • via Nuitee
D
Druime • extended_group • au
8
Very comfortable
Pros:

Comfortable, Clean, Excellent breakfast, friendly staff. Great location.

2026-06-02 • via Nuitee
M
Michelle • solo_traveller • es
7
Pros:

Room was and bathroom were nice, very clean. They leave water, coffee, tea, and a few treats. I arrived at around 11 AM and they let me check in early, which I appreciated. Staff were all lovely.

Cons:

Depending on what you want to do in the city, the location is nice for a few things (like the Royal Albert Dock) and then really far away from others. Communication after the fact was a bit frustrating: I asked for an invoice at checkout and was told I'd have to contact them via the Booking.com messaging system, and then replies were inconsistent for days. Honestly, this hotel seemed pretty overpriced for what it is.

2026-06-01 • via Nuitee
A
Amy • couple • ie
10
2026-06-01 • via Nuitee
R
Roger • couple • gb
10
Excellent stay in a very good, well situated hotel.
Pros:

The hotel was clean, spacious, comfortable. The staff were efficient, courteous, smart and helpful. The room was not cramped, well decorated, clean and comfortable; the bathroom was clean and well appointed with enough fluffy white towels. Our one meal in the hotel was very good and, for a four star hotel, reasonably priced.

Cons:

Our third floor room was over warm, although we were staying during the late May heatwave, air conditioning or an opening window would have been good. Also the symbols on the wall thermostat were far to small to read so we could only hope that the heater was off. Nevertheless we slept well.

2026-06-01 • via Nuitee
N
Natalie • solo_traveller • gb
10
2026-05-31 • via Nuitee
M
Michael Vaughan • solo_traveller • gb
9
A nigyin the pool
Pros:

It's a great place to stay if visiting Liverpool

2026-05-31 • via Nuitee
C
Chris • couple • gb
9
2026-05-31 • via Nuitee