San Francisco Marriott Union Square

Hotels
•
Marriott Hotels & Resorts
8.3 (949 reviews)
480 Sutter Street , San Francisco , US
+1 415-398-8900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent, central location near Union Square, shops and Chinatown
Friendly and helpful staff in many reviews
Comfortable rooms and beds; good room size and quiet
Very good breakfast offerings; nearby bakery/cafe
Cons:
Value concerns — perceived high price and extra/unexpected charges
Front desk inflexibility and reported attempts to charge for early check-in
Inconsistent amenities in-room (no kettle, slippers, toothbrush/toothpaste)
At least one billing dispute related to a bar/restaurant voucher

Categories

Cleanliness
8.6
Multiple reviews explicitly call the hotel clean; no cleanliness complaints noted, so overall a reliably clean property.
Service
8.4
Staff frequently described as fabulous, exceptionally friendly and helpful with smooth check-in in many cases, though some guests reported front-desk inflexibility and attempts to charge for early check-in.
Location
9.2
Repeatedly praised as perfect/central — minutes from Union Square, close to shops, restaurants, Chinatown and a bakery next door; location is a clear strength.
Room Quality
8.6
Rooms and beds described as very comfortable, good room size and quiet; a minor note about weak bathroom sink water pressure in one review.
Amenities
7.8
Breakfast and on-site F&B generally positive, but some guests noted missing in-room items (no kettle, slippers, toothbrush/toothpaste) and mixed experiences with bar/restaurant vouchers.
Value for Money
6.8
Several comments indicate price is high for value (especially for longer stays) and some guests experienced unexpected or disputed charges, lowering value perception.
Food and Beverage
8.2
Breakfasts described as excellent and varied by some reviewers, while others found the buffet only 'just ok'; nearby cafe/bakery is a positive complement.
Overall Experience
8.8
Majority of reviews report a very positive stay — comfortable rooms, friendly staff, great location and enjoyable breakfasts — tempered by occasional service/billing issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Central Location in San Francisco

This hotel, situated in the heart of San Francisco, is conveniently close to major attractions like the Moscone Center and the Financial District.

Modern Rooms and Fitness Center

Experience chic and modern rooms equipped with HDTV, MP3 dock, and complimentary tea/coffee facilities. Stay active at the well-equipped fitness center during your stay.

Dining Options and Amenities

Indulge in a variety of regional and international dishes at the hotel's restaurant. Unwind at the bar, bin480, with a selection of cocktails. Enjoy 24-hour front desk service and complimentary WiFi access throughout the hotel.

Experience the best of San Francisco at Marriott Union Square - book now for an unforgettable stay!

Important information:

Please note:
Over-size vehicles are subject to a higher parking fee. Parking is 24 hours.
Valet Parking is available 7am till 11pm daily.

The breakfast package is for two adults only.

Limited hours of operation:
Parking Garage is open from 6 am till 9 pm daily.
Fitness Center is available 6 am till 8 pm daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 36.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 949 reviews
Cleanliness: 8.6
Service: 8.4
Location: 9.2
Room Quality: 8.6
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 8.2
Overall Experience: 8.8
J
John • extended_group • us
10
2026-10-31 • via Nuitee
A
Ardy • couple • us
9
2026-10-27 • via Nuitee
J
Johnny • couple • fr
9
2026-10-17 • via Nuitee
S
Sharon • couple • us
10
The perfect, comfortable and convenient spot for us in SF
Pros:

Rooms are very comfortable, as is the bed which is VERY important. Staff is fabulous and very helpful. Location is perfect!

Cons:

We liked everything!

2026-10-15 • via Nuitee
S
serfinaz esra • family_with_children • gb
10
2026-10-13 • via Nuitee
R
Rui • couple • pt
7
Pros:

Localização

2026-10-11 • via Nuitee
A
Abdulwahab • couple • kw
10
2026-10-09 • via Nuitee
I
Isis • couple • us
8
2026-10-07 • via Nuitee
A
Akbota • family_with_children • ca
10
2026-09-19 • via Nuitee
M
Malgorzata • solo_traveller • us
8
It was good, not great.
Pros:

Great location, clean, and a nice bar/restaurant.

Cons:

Front desk inflexible. Extra charges for an early check in.

2026-09-18 • via Nuitee
D
Danilo • family_with_children • br
9
Voltaria com certeza
Pros:

Funcionários muito educados, quarto espaçoso.

2026-09-13 • via Nuitee
J
Jean-Eric • solo_traveller • fr
10
2026-09-13 • via Nuitee
H
Hung • family_with_children • vn
8
2026-09-11 • via Nuitee
S
Sebastian • family_with_children • pl
1
Żenada
Pros:

Obiekt jest ok

Cons:

Zostałem oszukany na 30 dolarów . Podczas zameldowania dostałem voucher do wykorzystania na barze lub restauracji obwartosci 30 dolarów . Więc poszedłem wykorzystać i mój rachunek wyniósł 48 dolarów . Miałem zapłacić tylko różnice a obciążona została kara cała kwota , pomimo zapewnień obsługi że tak nie będzie .

2026-09-10 • via Nuitee
A
adrian • couple • ph
6
2026-09-08 • via Nuitee
E
elizabeth • family_with_children • us
9
Excellent location-especially the bakery next door.
Pros:

Room size was good especially the bathroom.

2026-09-08 • via Nuitee
O
OLEG • couple • rs
9
Wonderful hotel with beautiful views, central location, excellent breakfasts, and friendly staff
Pros:

Check-in was quick and smooth, the rooms were very comfortable and quiet, and we had a beautiful view of the Bay from our room.

I would especially like to mention the exceptionally friendly staff and the high level of service at breakfast. The breakfasts themselves were also excellent — tasty, varied, and a great way to start the day.

Cons:

The only minor issue was that the water pressure in the bathroom sink in our room was rather weak. The shower pressure, however, was excellent.

2026-08-31 • via Nuitee
J
Jesica Aime • solo_traveller • ar
8
2026-08-27 • via Nuitee
D
David • couple • fr
9
2026-08-25 • via Nuitee
J
Jason • couple • us
10
We had a great time
Pros:

Clean and stag was very friendly

2026-08-24 • via Nuitee