San Francisco Marriott Union Square

Hotels
Marriott Hotels & Resorts
8.4 (1070 reviews)
480 Sutter Street , San Francisco , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Room quality issues
Breakfast was disappointing

Categories

Cleanliness
8.29
Some negative mentions about room quality and amenities.
Service
9.26
Staff described as warm, friendly, and helpful in multiple reviews.
Location
8.8
Many reviews mention a great central location.
Room Quality
7.75
Several comments about basic room conditions and amenities.
Amenities
8.28
Some amenities like breakfast were criticized, indicating room for improvement.
Value for Money
8.24
Mixed reviews about pricing relative to offered quality.
Food and Beverage
7.79
Breakfast options were primarily viewed as lacking.
Overall Experience
8.76
Overall, the experience was positive, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:18

Property Description

Central Location in San Francisco

This hotel, situated in the heart of San Francisco, is conveniently close to major attractions like the Moscone Center and the Financial District.

Modern Rooms and Fitness Center

Experience chic and modern rooms equipped with HDTV, MP3 dock, and complimentary tea/coffee facilities. Stay active at the well-equipped fitness center during your stay.

Dining Options and Amenities

Indulge in a variety of regional and international dishes at the hotel's restaurant. Unwind at the bar, bin480, with a selection of cocktails. Enjoy 24-hour front desk service and complimentary WiFi access throughout the hotel.

Experience the best of San Francisco at Marriott Union Square - book now for an unforgettable stay!

Important information:

Please note:
Over-size vehicles are subject to a higher parking fee. Parking is 24 hours.
Valet Parking is available 7am till 11pm daily.

The breakfast package is for two adults only.

Limited hours of operation:
Parking Garage is open from 6 am till 9 pm daily.
Fitness Center is available 6 am till 8 pm daily.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 36.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 3
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 1070 reviews
Cleanliness: 8.29
Service: 9.26
Location: 8.8
Room Quality: 7.75
Amenities: 8.28
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
B
Biju Joseph couple ae
8
Nice stay and location, would recommend
Pros:

Location close to union square, market street and metro

Cons:

Check-in process could be smooth

2026-08-15 via Nuitee
W
WU couple cn
7
2026-08-14 via Nuitee
K
Karen solo_traveller pa
10
Great location, excellent facilities.
Pros:

Location, beds, breakfast

2026-08-14 via Nuitee
M
MavKid family_with_children ae
9
Great location
Pros:

The hotel location is perfect, within a minute's walk to Union Square. The room size was good, as was the service. Roxanne's just behind the hotel is a great cafe with excellent all-day breakfast options.

Cons:

The breakfast buffet was just ok.

2026-08-14 via Nuitee
Z
Zhenyou (Jim) couple ca
7
性價比不高!位置好!
Pros:

地點位置好,出外旅遊辦事都十分方便

Cons:

價錢偏高,尤其是對長住的客人,房價優惠不多!房內生活用品不夠齊備,例如:沒有燒水壺、拖鞋、牙膏、牙刷。

2026-08-13 via Nuitee
C
Claudio family_with_children us
10
Pros:

⭐⭐⭐⭐⭐

We had a fantastic stay at the Marriott Union Square in San Francisco.

As parents of an autistic child, traveling can sometimes require a little extra planning, especially when it comes to meals and maintaining familiar routines. Our son has specific food preferences, and we needed a way to prepare and warm up his dinner and breakfast in the room.

We contacted the hotel, and the management was incredibly helpful and accommodating. Upon request, they provided us with a microwave in our room, which made a huge difference for our family and allowed us to take care of our son’s needs comfortably.

This kind of attention and willingness to help is what turns a good hotel stay into a truly great experience. We felt very welcome, and most importantly, our son was happy and comfortable throughout the stay.

We also really enjoyed the hotel restaurant. The food was excellent, and we found the prices to be very reasonable and competitive compared to many other restaurants in the Union Square area. It was great to have such a good and convenient dining option right inside the hotel.

A big thank you to the staff and management for their kindness, flexibility, and outstanding service. They helped make our stay in San Francisco much easier and more enjoyable as a family. We would definitely stay here again!

2026-08-09 via Nuitee
A
Aileen extended_group us
10
The staff was amazing! They were very kind and helpful, I wild most definitely stay here again
Pros:

I really liked the staff and mainly the location of the hotel. It was nearby everything.

Cons:

No complaints

2026-08-07 via Nuitee
L
Lucia solo_traveller es
7
2026-08-07 via Nuitee
N
Natalie extended_group nz
10
Excellent location and comfortable bed
Pros:

Excellent location. Close to shops, cable car, and Chinatown. Comfortable bed and very friendly staff.

2026-08-02 via Nuitee
J
J8192TRgayleb Couples
8
Perfect location.
Pros:

The hotel was nice and clean, the room was perfect for us. The staff was helpful and kind, they helped us navigate around the . I would definitely stay there again.

2026-07-28 via Tripadvisor
S
Sidra solo_traveller pk
9
Pros:

The location, cleanliness, staff all were good.

Cons:

Deposit fee was too much and they asked to get usd30 in the form of any drinks at the lobby but if you don't drink or consume alcohol in any form then it just gest wasted.
Bathroom sink is small. Like u cannot wash your face without splashing water everywhere.

2026-07-22 via Nuitee
D
Dalana family_with_children de
10
Ich würde es wieder buchen.
Pros:

Die Lage ist sehr zentral. Cable Car Station ist um die Ecke vom Hotel. Das Personal ist sehr zuvorkommend.

Cons:

-

2026-07-22 via Nuitee
V
Vargas solo_traveller us
7
Rooms old and musty
Cons:

Staff was inattentive, did not answer phones. Breakfast was awful, greasy. Room smelled old, musty. I've stayed in many Marriots , but this one was not great.

2026-07-22 via Nuitee
B
berkselek solo_traveller tr
10
Pros:

OTEL MERKEZİ KONUMDAYDI, RESEPSİYONDAKİ ARKADAŞLAR OLDUKÇA İLGİLİYDİ. ODA TEMİZDİ, HERHANGİ BİR SORUNLA KARŞILAŞMADIM.

2026-07-20 via Nuitee
A
Arabelle extended_group ph
10
2026-07-18 via Nuitee
C
Cesar extended_group us
9
Great stay
Pros:

The location

Cons:

No free parking

2026-07-18 via Nuitee
S
Susan solo_traveller us
8
Great location
Pros:

Location was great and staff excellent

Cons:

Advertised as "Breakfast Included". Acutal was a $30/day food credit that could be used for food. Continental breakfast was $28/full hot breakfast was $38.
Safety bar in bathtub on wrong side.

2026-07-17 via Nuitee
J
Javier family_with_children co
7
Cons:

El cargo a la tarjeta fue mayor al estipulado en la reserva con los impuestos incluidos

2026-07-17 via Nuitee
C
Cristina solo_traveller co
10
Pros:

Ubicación, limpieza, comodidad, silencio

Cons:

Nada

2026-07-14 via Nuitee
M
mamta family_with_children in
9
Very good.
Pros:

The location was very nice. The hop on - hop off station was close by. The room was comfortable.

Cons:

There was no parking in front of the hotel. We had to carry our luggage while checking out to the other side

2026-07-14 via Nuitee