Holiday Inn Hotel & Suites Chicago Northwest - Elgin by IHG

Hotels
Holiday Inn Hotels & Resorts
8.8 (601 reviews)
495 Airport Road , Elgin , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Comfortable bed
Cons:
Dirty bathroom floor
Noisy elevator
Expensive breakfast
Wifi issues
Loud air conditioning

Categories

Cleanliness
8.38
Overall cleanliness was praised, but dirty bathroom floor and noisy elevator mentioned.
Service
9.35
Staff were consistently noted as friendly and helpful.
Location
9.39
Location was favored for its proximity to restaurants and amenities.
Room Quality
8.34
Rooms were comfortable, but issues with hot temperature and noise from the highway noted.
Amenities
8.87
Good amenities available, but wifi speed and breakfast price were drawbacks.
Value for Money
8.83
Mixed feelings on value due to additional charges and disappointing breakfast options.
Food and Beverage
8.38
Breakfast was mentioned as convenient but pricey compared to expectations.
Overall Experience
8.85
General positive feedback with specific areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:56

Property Description

Convenient Location and Amenities
Located just off I-90, Holiday Inn Hotel & Suites Chicago Northwest - Elgin offers an ideal spot with an on-site restaurant, indoor pool, and hot tub.

Comfortable and Well-Equipped Rooms
Each spacious room comes with free Wi-Fi, cable TV, a desk, seating area, refrigerator, and tea/coffee-making facilities. Room service adds an extra touch of convenience.

On-Site Dining and Facilities
Guests can enjoy delicious meals at Crystal's restaurant for breakfast and Bennigan's Bar and Grill for lunch and dinner. The hotel also features a fitness center, business center, and a launderette.

Book your stay at Holiday Inn Elgin now for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. Guests must be at least 21 years of age to check-in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For all rooms including breakfast: the rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day. Please note that rates are based on 2 guests. Additional fees may apply for rooms with more than 2 guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.8
Based on 601 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
L
Lozano solo_traveller us
10
A week stay
Pros:

They have a restaurant on site

Cons:

The pool hot tub was under repair

2026-07-22 via Nuitee
M
Magdalena couple us
9
Pros:

Everything was great!
Very clean, friendly staff
Recommended!

2026-07-21 via Nuitee
S
Susan solo_traveller us
10
Pros:

Very friendly and helpful staff. Clean rooms would definitely stay there again

2026-07-19 via Nuitee
M
Marya couple us
10
Pros:

That you have a Bennigan’s that’s #1 for me.
It’s just a very nice place to stay. Every time I come to town always stay here.

Cons:

Nothing

2026-07-17 via Nuitee
N
Nakira couple us
8
2026-07-15 via Nuitee
H
Hristo couple us
1
2026-07-15 via Nuitee
D
Donovan solo_traveller us
8
2026-07-13 via Nuitee
E
Edgar couple us
9
Cons:

Breakfast buffet in onsite restaurant not good..scrambled eggs dry/stiff, bacon overcooked with strips sticking together

2026-07-07 via Nuitee
R
RACHEL couple gb
9
Great
Pros:

Great room! Big, spacious. Was like a little apartment in there. Swimming pool is great. A lot of choice for breakfast, friendly staff. Just very good hotel. A bit expensive but if you have the money definitely stay here.

Cons:

If it was just a little cheaper I would be here all the time.

2026-07-06 via Nuitee
A
apolec solo_traveller us
10
Pros:

Fast check in and check out.

Cons:

N/A

2026-07-04 via Nuitee
I
Iñigo solo_traveller es
8
2026-07-03 via Nuitee
E
Elijah couple us
10
2026-06-29 via Nuitee
J
Joshus solo_traveller us
10
Pros:

The room was nice, clean.

Cons:

The staff at the front desk were rude. They need attitude adjustment and we're prissy. They treated us like shit and had sticks up their asses. Im sorry that I was not dressed to their high class standards after being in the car all day. They looked down on us. It was classless. I will never return to this hotel and I will never ever recommend staying here. Never been treated so poorly. We stay at high classy hotels and this by far was the worst staff.. terrible.

2026-06-26 via Nuitee
J
Janette couple us
9
2026-06-25 via Nuitee
E
Elisabeth family_with_children us
10
2026-06-25 via Nuitee
L
Lorraine solo_traveller us
9
Nice place, too many kids ruined its perfect rating
Pros:

Pretty
Just off the highway.
Great restaurant, Bennigan’s.

Cons:

Unfortunately there was a baseball tournament in town. Kids were everywhere.. restaurant, the pool, running I hallway and LOUD.

Too bad the parents were not supervising and too bad the hotel staff could not police the pool, restaurant and hallway.

2026-06-23 via Nuitee
L
Lynn family_with_children us
10
Pros:

Only complaint bathroom ( exhaust fan and toilet when flushed was noisy)

Cons:

Fan in bathroom

2026-06-22 via Nuitee
L
Leslie family_with_children us
10
2026-06-22 via Nuitee
C
COX solo_traveller us
9
2026-06-18 via Nuitee
R
Ruben couple us
10
2026-06-14 via Nuitee