Crowne Plaza Springfield by IHG

Hotels
•
IHG
3000 S Dirksen Pkwy, Springfield, Illinois, 62703 , Springfield , US
1-217-529-7777

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Free airport transportation
ATM/banking
Shopping on site
Conference space
Golfing nearby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Great staff
Delicious food
Cons:
Unclean rooms
Air conditioning problems

Categories

Cleanliness
6.71
Numerous reports of unclean rooms, with issues like rust and dirt noted.
Service
8.68
Overall staff interactions reported as friendly and helpful, but with some negative experiences regarding management.
Location
7.72
Surrounding area described as typical but with some concerning establishments nearby.
Room Quality
7.17
Some rooms were reported as nice but issues with cleanliness and maintenance were noted.
Amenities
8.2
Amenities generally reported positively, but some issues with air conditioning.
Value for Money
8.16
General satisfaction expressed despite some significant issues.
Food and Beverage
9.21
Extremely positive feedback regarding food quality and service.
Overall Experience
8.18
Mixed feelings due to cleanliness issues but overall a positive experience felt.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:23

Property Description

Luxury Amenities
Indulge in the indoor pool, spa tub, and sauna at our hotel. Plus, enjoy free Wi-Fi, concierge services, and on-site shopping.

Culinary Delights
Savor American cuisine at Long 9 Restaurant, grab a drink at the bar, or order room service. Don't miss the cooked-to-order breakfasts and coffee shop offerings.

Event Spaces
With over 70,000 square feet of event space, including a conference center and meeting rooms, we're the perfect choice for your Springfield gathering.

Located near Washington Park Botanical Gardens, make Crowne Plaza Springfield your next stay for a luxurious experience in Springfield.

Important information:

  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPI

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

Cleanliness: 6.71
Service: 8.68
Location: 7.72
Room Quality: 7.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.18
B
BETH • family
10
Pros:

Nice clean rooms and friendly staff. Great stay overall.

2025-10-06 • via Nuitee
H
Heather
10
Pros:

The perfect home away from home.

2025-10-04 • via Nuitee
S
Shirley • partner
10
Pros:

Staff was great, room was clean. Only inconvenience was the escalators were being worked on and with so many guest it took awhile to get to our rooms.

2025-09-28 • via Nuitee
K
Kaylee • partner
10
Pros:

Staff were wonderful including the dining area staff. Wonderful food! Clean room.

2025-09-25 • via Nuitee
J
Jill
10
Pros:

It was fantastic. Thank you.

2025-09-24 • via Nuitee
R
rick
6
Pros:

I stayed at this property several times about 25 years ago. It is typical of the Springfield area with surrounding restaurants and businesses shuttered. It is surrounded with low end porn video shops and a huge strip club as anchor tenants. The employees were great, but they should look for employment in some other city out of Illinois before the last business leaves and turns out the lights.

2025-09-22 • via Nuitee
T
tiffany • family
10
Pros:

We had great time. The 14th floor balcony was amazing. We will stay there every time we come down

2025-09-19 • via Nuitee
M
Megan
2
Unclean
Pros:

Reserved a king with a bathtub, got a queen with a cracked bathtub that had rust and what seemed to be dried conditioner stuck to the wall. Behind the door was a dirty Q-Tip and there are stains on the right side of the couch. Had it not have been so late in our drive, we would have eaten the cost

2025-09-14 • via Nuitee
C
Constance • family
8
Pros:

We had a very nice stay. Very busy hotel and well appointed.

2025-09-11 • via Nuitee
T
tracey • partner
10
Pros:

Staff were very friendly and helpful,

2025-09-11 • via Nuitee
L
Lydia
10
Pros:

Very quiet, felt like nobody else was there. Bed was very comfortable.

2025-09-11 • via Nuitee
J
Jaye • friends
10
Pros:

Room and public spaces were super clean and well kept. For our meeting the lunch was catered by the hotel and it was delicious!

2025-09-10 • via Nuitee
M
Mark
10
Pros:

Excellent property. Great!

2025-09-07 • via Nuitee
R
Rhonda • friends
8
Pros:

Staff very courteous. Nice room but could be cleaner. Baseboards dusty and coffee maker not clean resulting in debris in coffee.

2025-09-06 • via Nuitee
J
Joseph • partner
8
Pros:

Unique decor. Some rundown facility. Room no clock, dirty windows.

2025-09-05 • via Nuitee
C
Cedric
10
Pros:

Beautiful hotel and the room was nice and spacious.

2025-09-01 • via Nuitee
M
Melissa • partner
8
Pros:

We enjoyed the room, the peaceful space on the roof to look out over the area. Breakfast was the best in a Hotel I've ever had, the bar was a nice space for evening relaxing.
Apon arrival we were told that the air-conditioning had just been repaired and it would take a while for the room to cool. We stayed 2 night and it never went below 75 in our room. We were offered our money back but decided to stay. We understand things are uncontrollable sometimes but took longer then expected to cool the room, this is why I didn't give it excellent. Would definitely stay again!

2025-08-25 • via Nuitee
D
Daniel • pet
4
Pros:

During my stay, the AC and water was not working due to a sewage line break by the city down the road. The GM at night was pretty rude about the information when I checked on the issue because my room was 78°. They did give me bonus points when I had to ask a third time the next day about the AC. The front desk worker was very nice and very polite. I believe his name was Ben. But again, I believe the GM at night would have been courteous and understanding I would have provided a much better review even though the hotel could not provide the services required of

2025-08-25 • via Nuitee
R
Richard
2
Pros:

The A/C units were not working and it was 80 Degrees in the room. We had to make other arrangements.

2025-08-24 • via Nuitee
B
Blanch
6
Satisfactory
Pros:

I was not able to take a bath their was some type of stain in the tub and when I called about it they send some man who stated it was a hardwater stain and it could not be cleaned and suggested I take a shower instead. But as a whole it was ok considering they were experiencing air condition problem.

2025-08-22 • via Nuitee