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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Lower bathroom sink
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Luxurious Accommodations
Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.
Convenient Location and Dining
Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.
Leisure and Recreation
Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.
Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!
Please be advised that parking is limited and based on availability.
Hotel will be undergoing renovation from Aug 4 - Jun 1 2025. We apologize for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and charges may be applicable.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Joel made our birthday celebration at the Crowne Plaza Indianapolis Union Station so incredibly special! He found us a really amazing train car hotel room that was such a cool experience. He also helped us find great places nearby and educated us on the history of the hotel being remodeled from a train station. Joel's front desk hospitality made us feel so important and valued. We will for sure be back because of Joel!
Great experience, great location!
All the construction around
It’s a very cool and clean historic hotel. The old rail car hotel rooms look very interesting. I’ll be staying again so that I can stay at one. The daytime hotel staff was very inviting and friendly. Location of the hotel is absolutely perfect right downtown. I’m close to Lucas oil Stadium, and other venues. And lots of dining opportunities.
We had a problem with the air-conditioning in our room apparently according to the maintenance guy the people that stayed in at the night before had an issue. Our room stayed 75° all night long. The only viable option that they could give us was a box fan. We had three guests with two queen beds and the only option to move rooms was to a King room but they had no cots or pull outs available. Which is this whatever but the three times that we tried to talk to the front desk people on second shift we get hung up on three times. They really didn’t seem like they wanted to do anything. After paying 330 for one night not including valet parking I feel like they should’ve given me some type of discount. I paid for this hotel so that we could have a close spot to the venue we were at for a concert expecting to come back to a cool comfortable room that did not happen. Night Shift bar tender is very rude and condescending deny. Listen to my order. I ordered three cheeseburgers, plain just cheese, ketchup, mustard they all came with onion, tomato and lettuce and acted like I was a fat ass for ordering three hamburger meals for three people. I really hope that this was just the one off bad experience because I really did like the hotel and would like to stay again under different circumstances obviously.
The staff was very good and kind
The location with the renovation in the area is very very bad. Tha taxis can't make it to the entrance and I had to walk 10 minutes when I arrived and left.
The rooms don't have any windows outside
Carmela was so kind & helpful! She made sure I knew everything I needed to know before I left the counter.
Very clean rooms where very nice and comfortable
Staff was kinda rude when checking out the lady at the front desk wouldn't even let me talk. And there was a pool advertised on booking bit got there and no pool daughter was upset.
Everything
The construction work going on outside but that’s not their fault so not going to fault them for it.
Weren’t able to use it
They canceled our entire reservation after we online checked in on Friday for two nights.
The property was conveniently located within walking Distance to Lucas Oil, which was the reason for our stay. Such a nice place, the history of it, the trains, all of it, was wonderful.
Parking, was rather slim to none. But parked in a parking garage literally right down the street.
Great experience at the front desk and check in with Carmella I had to be dropped off 3 blocks from the hotel because of construction ??? Then at 6am I was awakes by a train? The whole hotel shook because of a train? Seriously?
We came in after midnight, and Steven working the bar was the king of hospitality! He made sure we knew that there was still hot food and drinks available after our long day.
Peggy was equally superb on the front desk. A couple of rooms were having some AC issues, but she took great care of us.
IHG is blessed to have them on staff, they make their company look good.
Kay from food and beverage is amazing. She deserves a raise. She is my favorite. She mixes the best drinks and she is cooler then Vanilla Ice. She deserves all the recognition. I will go out of my way to come to her bar every single time.
Kayci’s the best to ever do it!! Super friendly and efficient
Kharonda was wonderful! Very attentive and pleasant. I truly appreciated her conversations.
Went here with the family right before a rehearsal for a wedding. They immediately served us waters with straws and lids for the kids and we ordered french fries and the perfect cocktails for happy hour! Service was perfect! Prices were great thank you so much!
Here’s a more polished and credible version that keeps the frustration clear without sounding overly emotional or legally risky:
This hotel appears to be participating in a very misleading Airbnb setup during high-demand events like Final Four weekend. I booked what I believed was the correct April 2026 date after the listing appeared in my search results. Within one minute of booking, I realized the reservation was actually for the following day, not the date I searched for, and I immediately contacted the host requesting cancellation.
Over the following weeks, I spent hours communicating with both Airbnb and Jason, who represented the Crowne Plaza property. Multiple times I was told the refund request would be handled once the paperwork was submitted. Airbnb escalated the case and submitted the documentation exactly as requested.
Despite repeated assurances, the hotel ultimately kept the funds and refused to issue the refund. What makes this even more frustrating is that I was informed the hotel was completely sold out during the event period, meaning the room was not sitting unused.
The entire experience felt extremely deceptive and predatory, especially during a major event where rates are inflated and consumers are trying to secure lodging quickly. I will never stay at this property and would strongly caution others to carefully double-check every detail before booking.
Close to stadium, clean
A lot of construction near by made it hard to get to!
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