Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (743 reviews)
123 West Louisiana Street , Indianapolis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Unique atmosphere
Cons:
Poor management
Noisy trains

Categories

Cleanliness
7.66
General cleanliness was decent, but some reviews hint at issues stemming from nearby construction.
Service
8.13
Service was kind and helpful but some guests had significant issues with reservation management.
Location
8.67
Convenient location close to local attractions despite construction challenges.
Room Quality
8.12
Rooms are comfortable but may feel small and are affected by noise from trains.
Amenities
8.15
Amenities are standard for this hotel tier, with good hot water and clean facilities.
Value for Money
7.61
Some guests feel the price doesn't match up to the service experienced.
Food and Beverage
8.66
Breakfast received positive remarks for quality.
Overall Experience
8.63
Overall experience was positive but marred by specific service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:07

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodations
Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.

Convenient Location and Dining
Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.

Leisure and Recreation
Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.

Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!

Important information:

Please be advised that parking is limited and based on availability.

Hotel will be undergoing renovation from Aug 4 - Jun 1 2025. We apologize for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 743 reviews
Cleanliness: 7.66
Service: 8.13
Location: 8.67
Room Quality: 8.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.63
E
Elizabeth • couple • us
9
Perfect location for stadium stay
Pros:

Close to stadium, clean

Cons:

A lot of construction near by made it hard to get to!

2026-05-16 • via Nuitee
T
Trent • solo_traveller • us
10
2026-05-14 • via Nuitee
L
Lori • couple • us
10
2026-05-14 • via Nuitee
K
Kristina • couple • us
10
Very nice place to stay
Pros:

The location and it was clean

Cons:

The food was a little expensive

2026-05-13 • via Nuitee
C
Coulter • solo_traveller • us
3
2026-05-13 • via Nuitee
A
Amanda • family_with_children • us
7
2026-05-11 • via Nuitee
J
Jessica • family_with_children • us
10
Pros:

Comfortable beds, pretty hotel inside, friendly staff.

Cons:

Hard to find with construction going on, good a bit high in restaurant.

2026-05-11 • via Nuitee
R
Renee • couple • us
10
Perfect location, kind staff, and absolutely comfortable accommodations!
Pros:

Being inside an old train station remodeled into a hotel was beautiful! Such a fun place! And even though it was sold out, there was very little traffic in the hotel and I didn’t hear a peep anywhere while in my room.

Cons:

The construction was confusing but the email with specific directions on how to get to the valet was just in time! This place will be incredible once the construction is complete on the outside and will finally match the inside!

2026-05-10 • via Nuitee
K
Kim • solo_traveller • us
10
Cool place! Great location and awesome staff!
Pros:

This was such a cool place to stay, and since we were going to the Morgan Wallen concert at Lucas old Stadium, it was totally easy and within walking distance to our venue. The staff was super friendly and helpful and give us directions. We needed in order to walk out and head straight to our concert. Best Mother’s Day ever and will definitely revisit this place again.

2026-05-10 • via Nuitee
C
Chiara • couple • de
10
2026-05-10 • via Nuitee
K
Keely • solo_traveller • us
10
Pros:

Very clean and well maintained

Cons:

No complaints

2026-05-10 • via Nuitee
M
Micki • extended_group • us
10
2026-05-10 • via Nuitee
G
Grace • couple • us
8
2026-05-06 • via Nuitee
H
Heather • family_with_children • us
1
Na
Pros:

Na

Cons:

Na

2026-04-14 • via Nuitee
G
Gail • solo_traveller • us
9
It met my needs.
Pros:

Liked · The nice young men helping were outstanding, very patient and accommodating to the guest. I drove and I was allowed to leave my car and not rushed to move it. I was able to unload my car, register and take my luggage and to my room.

I liked my room. I had a king size bed on the first floor. I did like the train decor. I also liked it was only three floors high, in case of emergency, i.e fire, ambulance and other unexpected evacuations.

The shower, however, was very nice!

The food was great at the restaurant and I thought it was priced reasonably and they had plenty of seating. I had lunch. There were also restaurants within walking distance.

Overall, I was satisfied with the hotel and service. I just felt it was too far to walk to get to the convention center if you had mobility issues.

The bathroom was nice but a little tight. The door and the toilet were very close and the toilet was very low. Even for me and I am a little over 5'. As for amenities, they were scarce. There was no bottled water. only lotion, and hand soap, etc. in dispensers.

Cons:

Housekeeping did missed a spot vacuuming. There was some kind of casino chip left under a piece of furniture.

The bridge connecting the hotel to the convention center was nice but very far from where I needed to be. There were no other people walking with me, to or from the convention center back to my room, but I did feel safe.

The bathroom was nice but a little tight. The door and the toilet were very close and the toilet was very low. Even for me and I am a little over 5'. As for amenities, they were scarce. There was no bottled water. only lotion, and hand soap, etc. in dispensers.

2026-04-13 • via Nuitee
G
Gerard • extended_group • us
9
2026-04-11 • via Nuitee
M
Mock • couple • us
10
It was great!
Pros:

Loved the cleanliness of the hotel.

Cons:

There was nothing about it that we didn't like.

2026-03-30 • via Nuitee
D
Deaton • family_with_children • us
7
Love the train car but not the service.
Pros:

We liked the train car stay for our 2 grandkids.

Cons:

Check in took too long.
I bought the breakfast package and we got there at 10:30 and were told breakfast was over. This was a breakfast buffet and they had plenty of food left. I told the worker that I would ask for a refund and go someplace else. Worker came back as we were walking away and got us a table. Food was good and waitress was very nice.
We were locked out of our room when we got back a few minutes after 11. I had to back to front desk and got a key updated.
Construction and the price of $50 to valet to park the car was too much. No parking options close either.

2026-03-24 • via Nuitee
N
Nicole • family_with_children • us
10
Pros:

Everything from staff to rooms were amazing

Cons:

N/A

2026-03-23 • via Nuitee
W
Wilbert • solo_traveller • us
3
For a high ranking hotel, extremely expensive and disappointing!
Pros:

The esthetics, the theme was very nice. The train and statues were creative.

Cons:

Much smaller than it appeared, the sink wasn’t drained, the stopper in the sink is a terrible idea, no microwave, no complimentary water in the refrigerator, no room service, no Bible, an incidental fee (without incidentals), no menu nor food options from nearby restaurants, no outside book of attractions and no guest parking …only valet at $50 per day …terrible

2026-03-20 • via Nuitee