Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (802 reviews)
123 West Louisiana Street , Indianapolis , US
+1 317-631-2221

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Unique atmosphere
Cons:
Poor management
Noisy trains

Categories

Cleanliness
7.66
General cleanliness was decent, but some reviews hint at issues stemming from nearby construction.
Service
8.13
Service was kind and helpful but some guests had significant issues with reservation management.
Location
8.67
Convenient location close to local attractions despite construction challenges.
Room Quality
8.12
Rooms are comfortable but may feel small and are affected by noise from trains.
Amenities
8.15
Amenities are standard for this hotel tier, with good hot water and clean facilities.
Value for Money
7.61
Some guests feel the price doesn't match up to the service experienced.
Food and Beverage
8.66
Breakfast received positive remarks for quality.
Overall Experience
8.63
Overall experience was positive but marred by specific service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:07

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodations
Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.

Convenient Location and Dining
Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.

Leisure and Recreation
Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.

Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!

Important information:

Please be advised that parking is limited and based on availability.

Hotel will be undergoing renovation from Aug 4 - Jun 1 2025. We apologize for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

8.2
Based on 802 reviews
Cleanliness: 7.66
Service: 8.13
Location: 8.67
Room Quality: 8.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.63
S
spencer • solo_traveller • us
8
Pros:

Everything was within walking distance which made the stay more enjoyable without dealing with a car/parking.

Cons:

Closer parking to the hotel..not forcing people to use valet or at least more reasonable priced.

2026-10-13 • via Nuitee
K
Kiersten • family_with_children • us
10
Train Room was amazing!!
Pros:

The property is historic, well kept, and clean. Conveniently located within walking distance to several downtown restaurants and Lucas Oil Stadium. We stayed in a train room with our sons for fall break. The property was excellent with communication and digital check out was top notch. Clean room, well kept facility, convenient valet parking. We will be back!

2026-10-13 • via Nuitee
A
Amanda • couple • us
10
2026-10-12 • via Nuitee
K
kenisha • solo_traveller • tc
9
Pros:

I liked the fact that it was close to everything. And I could take\nThe skywalk, and it would get me to the convention center where the Ada Convention was being held.I didn't even have to go outside.

2026-10-12 • via Nuitee
R
Rachael • family_with_children • us
10
2026-10-12 • via Nuitee
M
Mohd Khairul Anuar • solo_traveller • my
9
2026-10-11 • via Nuitee
K
Karen • couple • us
9
2026-10-09 • via Nuitee
G
Gregory • couple • us
10
2026-09-15 • via Nuitee
C
Christy • couple • us
10
Can’t say enough, has been added to one of my favorites!
Pros:

Location!

Cons:

Loved everything about the hotel, will now only stay there!

2026-09-14 • via Nuitee
K
Kevin • couple • us
9
2026-09-11 • via Nuitee
J
Juett • extended_group • us
8
Nice hotel but don’t plan on eating there or leaving quickly if the hotel was booked up
Pros:

Very nice inside and clean

Cons:

Breakfast was $28 a person, which was expensive for mediocre food. The service was very good. Valet parking was fine upon arrival but it took 45 minutes to get the car when leaving.

2026-09-11 • via Nuitee
M
Martha • solo_traveller • us
10
Pros:

We had an excellent time. Staff was friendly and informative, the room was clean and comfortable.

Cons:

Price was a little steep

2026-08-29 • via Nuitee
M
Mel • solo_traveller • us
10
Pros:

Building was cool. Room was a train car, very cool.

Cons:

There was construction going on all around & had no idea where to park so I used vallet & it was expensive.

2026-08-28 • via Nuitee
V
Victoria • couple • us
10
I will be staying again!
Pros:

How close it is to gainbridge and room are nice

Cons:

No complaints

2026-08-26 • via Nuitee
J
JustinR3 • Business • Prince Frederick, Calvert County, Maryland
8
Union Station Turned Hotel.
Pros:

The hotel is very interesting as it was a former train station. They do have train carts on the second floor which you can book during your stay. Which is pretty cool. They have an awesome restaurant. If you need an amazing server ask for Kay. She was amazing. The hotel is very busy as it connects to the convention center. What I loved was that they have a bridge that connects to the convention center so no need to go outside and walk in bad weather if you need to go there.

The biggest issue that this hotel has is that it needs a renovation. The rooms are worn out and the overall hotel could use a facelift.

That being said, it is still a good option to stay at and I would reccommend this hotel to others.

Also, their meeting spaces are super cool. They do have a ballroom which used to be the entrance to the old station.

2026-08-24 • via Tripadvisor
J
jillianw766 • Family • New York City, New York
10
This hotel saved us!!
Pros:

Crowne Plaza Union Station in Indianapolis saved us. We had never been to Indianapolis so we blindly reserved a different hotel between Indianapolis and Bloomington. It was a big mistake. Without getting into too many details, this other hotel was not what it said it was online. To be frank, the conditions were deplorable. As soon as we got there we left. after a 10 1/2 hour drive from New York City, this is not what we expected to do. thanks to Priceline and Crown Plaza, Indianapolis Union Station, we booked a room for two nights immediately for only $24 more than what I had spent on this “other hotel“.
It’s the oldest train station in America and they actually have four trains that they converted into rooms which was very cool. It was spotless, the rooms were comfortable clean, and the beds were amazing. But most importantly, we felt safe. Even though they’re doing a bunch of construction outside the hotel, you couldn’t hear anything inside. It’s worth four times the price, but I’ll take it for the price we paid. The staff is very nice and accommodating, especially one of the managers, Charmaine. I would highly recommend staying there if you’re planning on visiting Indianapolis or even Bloomington, Indiana. It’s only 45 minutes away.

2026-08-24 • via Tripadvisor
J
Juan Manuel • family_with_children • ar
3
Pésima y triste para un hotel de esa categoría.
Pros:

Ediliciamente es excelente, y el concepto tambien.

Cons:

Un hotel 4 estrellas no puede tener un restaurant de tan baja calidad.
Cuando llegamos el primer día había un solo rollo de papel higiénico empezado. Nos quedamos sin papel, y sin shampoo
2 noches de 4 volvimos de cenar y no teníamos donde estacionar, sin contar que no estaba funcionando el valet parking el cual estábamos pagando.
El desayuno estaba lejísimo de un desayuno de un hotel 4 estrellas. De hecho pedí avena y en lugar de hacerla con leche la hicieron con agua. (Incomible)
En su momento mi mujer pidió agua caliente para el termo, y le dijeron que tenia que esperar hasta las 16 horas que abriera la cocina.
El gimnasio deplorable, oxidado y sucio.
Las calles de acceso al hotel estaban en obra, lo cual era desagradable. Nunca hubo una mínima atención en compensación de esa incomodidad.
Por ultimo, contratamos el hotel por sus cuatro estrellas, y sobre todo al viajar con mi familia, contar con una piscina que figuraba por booking, pero que no existía.

2026-08-24 • via Nuitee
T
Trimble • extended_group • us
10
2026-08-24 • via Nuitee
J
Jeremy • family_with_children • us
8
Parking was rough due to construction but the hotel was great
Pros:

Very comfortable and the Train inside was cool

Cons:

Parking was inconvenient

2026-08-24 • via Nuitee
T
Tabitha • couple • us
10
It was fun to walk around and see the history!
Pros:

The history and the staff. Everything was great!

Cons:

Well the construction but that’s out of their hands. They did the best to help prepare for the drive. It was easy once I read what to do from the messages.

2026-08-22 • via Nuitee