Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (715 reviews)
123 West Louisiana Street , Indianapolis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Unique atmosphere
Cons:
Poor management
Noisy trains

Categories

Cleanliness
7.66
General cleanliness was decent, but some reviews hint at issues stemming from nearby construction.
Service
8.13
Service was kind and helpful but some guests had significant issues with reservation management.
Location
8.67
Convenient location close to local attractions despite construction challenges.
Room Quality
8.12
Rooms are comfortable but may feel small and are affected by noise from trains.
Amenities
8.15
Amenities are standard for this hotel tier, with good hot water and clean facilities.
Value for Money
7.61
Some guests feel the price doesn't match up to the service experienced.
Food and Beverage
8.66
Breakfast received positive remarks for quality.
Overall Experience
8.63
Overall experience was positive but marred by specific service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:07

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodations
Experience the unique stay in rooms set in a redesigned train car, showcasing 1920s celebrities. Each room is equipped with modern amenities like a cable TV, work desk, and coffee maker for your comfort.

Convenient Location and Dining
Adjacent to the Indiana Convention Center, indulge in traditional American cuisine at 123 West & Taggart's Restaurant. Unwind in the sports-themed lounge after a delicious meal.

Leisure and Recreation
Relax in the indoor pool, stay active in the well-equipped gym, and stay connected with complimentary Wi-Fi throughout the hotel. Explore nearby attractions like Lucas Oil Stadium and the Indianapolis Zoo for a memorable stay.

Book now for an unforgettable experience at Crowne Plaza Hotel Indianapolis Downtown!

Important information:

Please be advised that parking is limited and based on availability.

Hotel will be undergoing renovation from Aug 4 - Jun 1 2025. We apologize for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 715 reviews
Cleanliness: 7.66
Service: 8.13
Location: 8.67
Room Quality: 8.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.63
H
Hannah • couple • us
10
2026-02-11 • via Nuitee
N
Nicolas • couple • ch
10
Incroyable
Pros:

Tout

Cons:

Rien

2026-01-24 • via Nuitee
J
jordan • family_with_children • us
10
2026-01-19 • via Nuitee
J
James • couple • us
10
2026-01-19 • via Nuitee
A
Angela • extended_group • us
10
2026-01-19 • via Nuitee
P
Patricia • family_with_children • us
3
2026-01-19 • via Nuitee
Z
Zachary • extended_group • us
1
Pros:

Clean, pleasant look, walking distance to convention center

Cons:

Listing stated free on-site parking. It was not. Valet only, $50 a night, had no idea where my car was being parked. No where in listing stated that an active train was still present. Kept us up every night because

2026-01-19 • via Nuitee
M
Mia • extended_group • us
8
2026-01-19 • via Nuitee
M
Monica • couple • us
8
Overall was a nice experience.
Pros:

Unique setting, very clean, staff extremely friendly. Breakfast buffet (not included) was one of the best hotel buffets I’ve had.

Cons:

Construction right outside front doors. Only option for parking at the hotel is valet which is $50 per night.

2026-01-19 • via Nuitee
O
Oleksii • solo_traveller • us
10
2026-01-19 • via Nuitee
K
Kristi • family_with_children • us
7
2026-01-11 • via Nuitee
L
Linda • couple • us
10
Great location and look forward to going back to stay in a train car room!
Pros:

Very conveniently located near the football stadium

Cons:

A lot of road construction to navigate but we figured it out

2026-01-11 • via Nuitee
R
robert • couple • us
9
Pros:

Convenient to my restaurant. Vintage statues and atmosphere. Friendly staff and easy to to navigate throughout the facility which is in the original train depot.

2026-01-01 • via Nuitee
C
Clare • couple • us
10
Pros:

The history and decor

Cons:

Finding the entrance was tricky because of the construction but when I called, the staff was very kind and helpful.

2025-12-31 • via Nuitee
Y
Yuri • family_with_children • us
8
Pros:

電車が好きな息子が喜んでいました。
電車なので少し狭さを感じるものの寝ていれば気にならずでした。
朝ごはんが美味しかった。

Cons:

電車が近くを走っているため早朝にすごい音がしていた。

2025-12-30 • via Nuitee
P
Pamela • family_with_children • us
10
Pros:

How close it was to Lucas oil stadium

Cons:

Nothing

2025-12-27 • via Nuitee
M
Megan • couple • us
10
2025-12-25 • via Nuitee
R
Ronald • couple • us
10
2025-12-24 • via Nuitee
D
David • couple • us
8
2025-12-22 • via Nuitee
L
Lisa • family_with_children • us
9
Pros:

Beds and room very comfortable

Cons:

They could not find my reservation. I had confirmation number and email confirmation that I showed them

2025-12-20 • via Nuitee