The Kensington Hotel

Hotels
8.3 (1348 reviews)
3500 South State Street , Ann Arbor , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.34
Several reviews mentioned issues with cleanliness, including hair in the bathtub.
Service
9.31
Consistently praised for outstanding and friendly service, particularly by staff members like William and Phillip.
Location
8.85
Guests appreciated the great location near Briarwood Mall and other amenities.
Room Quality
7.3
Generally well-regarded, but some mentioned issues like temperature control and small room size.
Amenities
8.83
Facilities such as the pool and business amenities received positive remarks.
Value for Money
8.79
Good price-quality relation was noted in reviews.
Food and Beverage
8.34
Breakfast and on-site dining received positive feedback.
Overall Experience
8.61
Mixed reviews overall, but many guests indicated a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:45

Property Description

Luxurious Amenities
Experience comfort and convenience at The Kensington Hotel with air-conditioned rooms, flat-screen TVs, and a wellness area featuring an indoor pool and fitness centre.

Culinary Delights
Indulge in American cuisine at the on-site restaurant and savor a buffet or vegetarian breakfast in the breakfast area during your stay.

Convenient Location
Situated just 3.2 km from the University of Michigan, The Kensington Hotel offers easy access to nearby attractions like Yost Ice Arena and Crisler Arena.

Book now for a delightful stay at The Kensington Hotel and enjoy all that Ann Arbor has to offer!

Important information:

Guests must be at least 21 years old to check-in at this property.
Reservations that include 5 rooms or more are subject to different deposit and cancellation policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTW

Location

Guest Reviews

8.3
Based on 1348 reviews
Cleanliness: 6.34
Service: 9.31
Location: 8.85
Room Quality: 7.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.61
T
Trek654366 Family
10
Exceeded expectations
Pros:

We loved this hotel! William greeted us as we checked in, and instantly made us feel welcome. Rooms were spotless and comfortable and all the staff were very nice. Would HIGHLY recommend!!!

2026-08-15 via Tripadvisor
Y
yingzi couple cn
8
推荐
Pros:

各方面都挺好的,地理位置也方便,性价比特别高,满意的

Cons:

没有早餐送

2026-08-14 via Nuitee
J
Jay couple us
8
2026-08-13 via Nuitee
C
Connector797952 Family
10
Wonderful hotel
Pros:

Great room
Great service
William was very helpful and accommodating for our family.

2026-08-12 via Tripadvisor
R
Roving09237738052 Family
10
Great Experience with Mr.Williams!!
Pros:

Mr.Williams generously and patiently helped my mom and I find a room after booking it for the wrong date.

2026-08-12 via Tripadvisor
J
jeffeV6818BW Solo travel Olympia, Washington
10
Nice facility and welcoming service
Pros:

This is my second visit, and I'd make it my go to place in Ann Arbor. Room is excellent and service by Abrar & William was stellar.

2026-08-11 via Tripadvisor
H
H1703IXkristins Business Warwick, Rhode Island
10
Front desk service is amazing!
Pros:

William went above and beyond to help me find a room that met my expectations. He and Joe tried so hard. I had mold in my vent and they moved my room immediately so they could clean it. The hotel itself is extremely humid. So there were things they could definitely take better care off. William and Joe-They would be the main reason I would stay at Kensington again. When I missed a shipped package, I called and they took care of the return! Above and beyond! William is the goat. There were service managers and an awesome guy bartender that was super friendly. They made sure to put coffee out early in the morning for us.

2026-08-10 via Tripadvisor
M
Montgomery couple us
10
Pros:

My go to whenever I'm in Ann Arbor.

2026-08-09 via Nuitee
B
BEATRIZ couple us
8
Good except for all my clothes wet
Pros:

The location

Cons:

It was liking water on the closet. My luggage was wet and my clothes as well.

2026-08-07 via Nuitee
A
Ashley couple us
10
2026-08-07 via Nuitee
H
Haldryna solo_traveller us
10
It was quiet collective and enjoyable.
Pros:

I stayed for two nights while I took my medical boards exams. The staff was amazing to helping stay calm and relaxed and it was very quiet. The restaurant in the morning was amazing the food was great and hit the spot.

2026-08-04 via Nuitee
M
merkeby Business
10
Exceptional Service from Start to Finish
Pros:

All of the staff, from the front desk to the banquet team, were remarkable, kind, and incredibly attentive. We hosted a work conference at the hotel and used both the meeting facilities and guest rooms. Everything was comfortable, well organized, and made our event run smoothly.

I also had the chance to enjoy the gym, pool, hot tub, and sauna, which were the perfect way to unwind after a full day. I had a great meal and beverage at the restaurant, and the service there was just as wonderful.

We will definitely be back! A special shout-out to William at the front desk, who was especially friendly, welcoming, and made us feel right at home.

2026-07-28 via Tripadvisor
C
CrossCountryDriver Family New Jersey
8
Good stay for college visit to University of Michigan
Pros:

First time in Ann Arbor and this location was convenient on the commercial highway, plenty of parking, and near lots of restaurants and shops- Harvest Market for groceries and water, Macys, etc - all the major chains. About 10 minutes drive to UMich.

Fabulous staff! A nice cheerful welcome by the two gentlemen at the front desk, one who used to work hospitality in Rome, gave us small bottles of water, offered champagne toast, presented a run down of amenities and wristbands for the pool.

Rooms were comparable to Holiday Inn. Basic and just enough for a quick stay. Bathroom was dated, small, toilets low, but clean. If you are a family of 4, need to ask for extra towels, as they only stock 3. Hallway carpet appears new, but the room carpets could use a refresh or a deep clean.

2026-07-25 via Tripadvisor
K
katienJ1132VB Family
10
6/27 Wedding!
Pros:

I had my wedding here on June 27, 2026, and it was truly the most wonderful experience. From the moment we toured the venue to the moment I walked down the aisle, everything exceeded our expectations.

The staff was incredible, and Ashley was an absolute pleasure to work with throughout the entire planning process. She made the months leading up to the wedding so easy and stress-free. She was always responsive, answered every question I had, and never once made me feel like I was bothering her.

On our wedding day, Melissa and James completely exceeded our expectations. They were always one step ahead, making sure everything ran seamlessly so we could simply enjoy every moment. Their attention to detail and support made our day feel effortless and absolutely perfect.

Every staff member we interacted with was kind, professional, and genuinely helpful. The guest rooms were wonderful, the food was delicious, and the overall experience was everything we could have hoped for.

Choosing this venue was one of the best decisions we made for our wedding. I couldn’t recommend it more—10/10!

2026-07-25 via Tripadvisor
K
Kyle couple us
6
2026-07-25 via Nuitee
L
Lorie couple us
10
Short & sweet, but wished it could’ve been longer
Pros:

It had such an elegant, unique atmosphere and decor and the staff was exceptional! We felt like we stepped back in time- before cookie-cutter, chain hotels were the norm.

Cons:

N/A

2026-07-24 via Nuitee
C
Christine solo_traveller ca
8
Pros:

Staff, breakfast items for sale,

Cons:

Carpets extremely dirty

2026-07-24 via Nuitee
P
Pu solo_traveller us
5
2026-07-24 via Nuitee
L
ladonnac659 Business Lathrup Village, Michigan
10
We Love William!
Pros:

William greeted us every time and was an amazing host with a wonderful smile.

2026-07-22 via Tripadvisor
F
Frances solo_traveller us
10
We especially loved the breakfast!!
Pros:

Very convenient, very well kept.

Cons:

No complaints.

2026-07-21 via Nuitee