Holiday Inn Toronto - Int'l Airport by IHG

Hotels
•
IHG
8.2 (334 reviews)
970 Dixon Rd, Toronto, Ontario, M9W1J9 , Toronto , CA
1-416-675-7611

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Pets allowed

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Fireplace in lobby
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good amenities
Cons:
Room condition issues
Check-in problems
Cleanliness concerns

Categories

Cleanliness
7.66
Room cleanliness received mixed reviews, with specific mentions of dirty rooms and hairs in the shower.
Service
8.63
Generally noted as friendly and efficient, with some complaints about check-in issues.
Location
8.67
Conveniently located with easy access to the airport, enhancing overall satisfaction.
Room Quality
7.12
Issues noted with room condition, including wall putty and unfinished surfaces, affecting the overall vibe.
Amenities
9.15
Amenities such as the pool were praised as superb and well-maintained.
Value for Money
8.11
Value perceived as average to good; some felt the pricing did not reflect the room quality.
Food and Beverage
8.16
Food options were generally well-received, especially breakfast but with some inconsistency noted.
Overall Experience
8.13
Overall experience mixed due to room quality but balanced by service and amenity satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:35

Property Description

Luxurious Spa Services: Indulge in massages, body treatments, and facials at our full-service spa for the ultimate relaxation experience.

Recreational Bliss: Take a dip in the indoor pool or keep up with your fitness routine at our 24-hour fitness center, ensuring you have plenty of ways to unwind during your stay.

Convenient Amenities: From complimentary wireless internet to concierge services and on-site dining options, we have all you need for a seamless and enjoyable stay at Holiday Inn Toronto - Int'l Airport.

Book now for a rejuvenating stay at our eco-certified aparthotel, situated conveniently near Toronto's key attractions.

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Green Key Global

  • Pets

    Pet max weight (per pet) in kg is 45

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.2
Based on 334 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 7.12
Amenities: 9.15
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.13
D
Davies
8
Pros:

It was quiet and safe

2025-10-12 • via Nuitee
K
Kim
10
Pros:

Super clean.

2025-10-12 • via Nuitee
A
Alison
10
Pros:

Like: Quiet room, restaurant inside the hotel, great location, helpful desk staff.
Didn’t like: I was unfamiliar with the restaurant… you go get your breakfast at the buffet but a server comes to your table with a pot of coffee. He took quite a while to come even then I had to wave him over), then seemed confused by my request for coffee, then knocked over cutlery on my table (accidentally) and did not apologize.

2025-10-12 • via Nuitee
M
Michelle • partner
8
Pros:

Coffee service in the lobby would be nice …parking and the process is confusing.

2025-10-12 • via Nuitee
T
Thomas Charles Edward
8
Pros:

Fair value for the price and a nicely convenient location.

2025-10-06 • via Nuitee
P
Peter • partner
10
Pros:

Great value for layover stays at Pearson Airport Toronto

2025-10-05 • via Nuitee
L
Leeann
10
Pros:

Pool was nice

2025-10-05 • via Nuitee
P
Penny • friends
8
Pros:

Nice enough for what I paid

2025-10-04 • via Nuitee
B
Brandon • partner
10
Pros:

Clean room, staff was always asking if we needed it clean

2025-10-04 • via Nuitee
S
Steven
2
Pros:

After the shuttle driver dropped me off at the airport, I was detained by the driver as he tried to show me a picture of myself. This person he showed me was 100 lbs heavier than me, ten years younger and a a full head of hair which have none. He said we all know what you’ve done and we are going to shame you on social media. I said what are you talking about that’s not even close to me. He tried to continue to detain me and delay me further but I walked away laughing. I shared this information with Trizz at the hotel. She said it’s not their problem as they have a third party agreement with the shuttle drivers that the drive the shuttle with their logo on it. She said all I can do for this guy detaining you, calling you a liar, fat shaming you, accusing you of a crime and threatening to blackball you all over social media is offer you a small discount on your next visit and a free breakfast which is included in every stay anyway. Trizz then asked if I was still at the hotel after I explained SEVERAL times that I clearly was just dropped off at the airport. Trizz then said she would do ANYTHING to help then chose to
Ignore any future messages and do nothing. stay at you own risk. Pay a few extra dollars to stay with staff that care.

2025-10-03 • via Nuitee
L
Les • family
10
Pros:

Good staff and clean premises

2025-10-02 • via Nuitee
M
Marie
10
Pros:

Power wheelchair user, traveling alone, everything's very convenient at the hotel, clean and proper gym and swimming pool accessible (pool through the accessible entrance),

2025-10-01 • via Nuitee
G
Gina • partner
10
Pros:

Clean room, close to airport, great staff

2025-10-01 • via Nuitee
E
Edgar
10
Pros:

Easy for shuttle, staff very friendly and helpful when navigating from the hotel. Provided a bag breakfast as we had and early departure.

2025-10-01 • via Nuitee
J
Jeanna
10
Pros:

We stay there every time we are passing thru or spending a few days in Toronto.

2025-09-28 • via Nuitee
M
Mike • friends
2
Pros:

Annoyed not explaining again

2025-09-27 • via Nuitee
M
Micheal
6
Pros:

Service is always rough, parking is inconvenient and expensive, and room comfort is average.

2025-09-27 • via Nuitee
D
Deborah • partner
10
Pros:

Shuttle was easy & accommodations were excellent

2025-09-26 • via Nuitee
C
Cathy • family
8
Pros:

Hotel was fine, beds were clean comfortable and sheets nice. Cleanish but could use a deep clean overall

2025-09-25 • via Nuitee
M
Matthew
10
Pros:

Very friendly. Efficient service very good pricing and staff very friendly

2025-09-23 • via Nuitee