Narita Tobu Hotel Airport

Hotels
8.3 (20000 reviews)
Tokko 320-1 , Narita , jp

Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Close to the airport
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
7.55
Some guests reported issues with cleanliness, including hair found in the room.
Service
9.05
Staff were reported as very helpful and kind, with positive experiences highlighted.
Location
9.05
Super close to the airport, with free shuttle service praised by multiple guests.
Room Quality
8.05
Rooms were described as spacious and comfortable.
Amenities
8.05
Free shuttle service and proximity to amenities were highlighted.
Value for Money
8.05
Perceived as good value, but some noted sparse offerings.
Food and Beverage
8.05
Breakfast buffet received positive remarks, but could be improved.
Overall Experience
8.55
Overall positive experiences reported by guests, though with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:01

Property Description

Luxurious Amenities
Narita Tobu Hotel Airport offers a range of luxurious amenities, including a fitness centre with a swimming pool, sauna, and hot tub. Guests can relax and rejuvenate after a long day of travel.

Convenient Location
Situated just 10 minutes from Narita Airport via a complimentary shuttle, the hotel provides easy access for travelers. Additionally, it is a short distance from popular attractions such as AEON Shopping Mall and Shinsho-ji Temple.

Culinary Delights
Indulge in a variety of dining options at Narita Tobu Hotel Airport. From buffet meals to a la carte Chinese dishes at Oasis Restaurant, to sophisticated beverages at Compass Rose Tea & Bar Lounge, there is something to satisfy every palate.

Experience luxury, convenience, and exceptional dining at Narita Tobu Hotel Airport. Book your stay now for an unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1000 per day.

Location

Guest Reviews

8.3
Based on 20000 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 8.55
Y
YUKIKO solo_traveller jp
10
2026-04-11 via Nuitee
S
Sunil family_with_children in
1
Pros:

The hotel room was good and clean

Cons:

Worst experience in getting an invoice for the booking. Booking.com and hotel pointing each other and end up with not providing the invoice

2026-04-11 via Nuitee
N
Noriko solo_traveller ca
9
2026-04-11 via Nuitee
N
Niceheart solo_traveller ph
10
Pros:

Spacious and elegant

Cons:

None

2026-04-11 via Nuitee
N
Nardia solo_traveller au
7
Okay, but next time would stay in Tokyo.
Pros:

Location was good - we booked the Orchid Suite for some plentiful space, so that was good.

Cons:

Staff service - we wanted to drop our bags off for storage an hour before check-in so we could go into Tokyo, but they were just placing luggage in the foyer with minimal security or eyes on. So we took bags back to airport for greater security. No microwave in the suite was pretty incredible - nearly everywhere else we have had one. Staff service was so so, and our suite wasn’t the cleanest, there was toilet paper on the shower floor, and no bottled water (a staple at every other hotel). No desk breakers, but some gaps to note.

2026-04-11 via Nuitee
C
Caroline extended_group at
10
Pros:

Die Lage ist top. Man ist zu Fuß in nichtmal 10min beim Terminal 3, es gibt aber auch Busse die regelmäßig zu allen Terminals fahren.

2026-04-11 via Nuitee
S
Sao family_with_children jp
6
Pros:

幼児がいたので畳部分のあるお部屋が選べてよかった。

Cons:

全館空調で4月なのにヒーターがついていて暑く、全員汗だくだった。OFFにしても暑く、窓を開ければ飛行機の爆音と排気ガスで最悪だった。

2026-04-11 via Nuitee
C
Chris solo_traveller ca
7
Pros:

Friendly staff, convenient shuttles to and from airport and to Narita city, thank goodness for the new family Mart in the hotel. Comfy firm beds.

Cons:

Central AC doesn't cool enough (and windows are supposed to stay shut).

Buffet is quite expensive, although we did not try it.

It was a surprise to us that you needed to pay to access the pool. This should have been more clearly communicated when booking. The price to use the pool is cost prohibitive for a family (1650 adults, half for kids).

2026-04-11 via Nuitee
E
Edward family_with_children jp
7
2026-04-11 via Nuitee
A
Ali couple au
6
It was a convenient place to sleep before our flight home but could do with some refurbishment.
Pros:

The free shuttle to and from airport was great.
Easy and quick check in.
Room was fairly clean. Beds were comfortable.
Coffee machine was great.
Being able to watch the planes taking off.
We had the buffet dinner. Some of the items were lovely eg slices of steak, of which we had plenty.

Cons:

Our room was quite old and could do with some refurbishment.
Our shower was very slippery when wet.
Toilet lid was cracked/broken.
The restaurant could have had nicer furniture. It felt a little cheap with plastic chairs.

2026-04-11 via Nuitee
D
Diane couple ca
8
Bien
Pros:

La propreté des lieux ainsi que le petit déjeuner

Cons:

La chaleur dans la chambre à notre arrivée très humide, pas d’air climatisé

2026-04-11 via Nuitee
R
Rui family_with_children pt
10
Hotel com todas as comodidades necessárias para estadia de passagem para o aeroporto.
Pros:

Conforto, disponibilidade dos funcionários e serviço de transporte para a cidade e para o aeroporto.

Cons:

O facto de a piscina estar fechada de manhã e não ser permitido o acesso a crianças.

2026-04-11 via Nuitee
Anna extended_group ar
8
Pros:

Muy cerca del aeropuerto, hasta se podría ir caminando. Servicio de shuttle del hotel al aeropuerto y viceversa y al centro de Narita y al AEON mall. Tiene restaurant para comer en el hotel y abrieron un Family Mart 24 hs en el hotel.

2026-04-11 via Nuitee
C
Charlotte family_with_children be
8
Perfect spot close to Narita Airport
Pros:

Very well located, large beds and very large room. Perfect to spend the night before heading to the airport the next morning as the shuttle service is excellent.

Cons:

The room was a bit outdated, but good enough to spend one night.

2026-04-11 via Nuitee
T
TANTAWAN family_with_children th
8
Great for a night stay before go back.
Pros:

Great location with a shuttle bus.

Cons:

Nothing

2026-04-11 via Nuitee
T
Teah family_with_children us
9
2026-04-11 via Nuitee
F
Farkasne Kiss family_with_children hu
9
Indulás előtt egy éjszakára tökéletes
2026-04-11 via Nuitee
J
JAGOBA family_with_children es
10
Pros:

La habitación, las camas, el desayuno increíble, y la facilidad para ir al aeropuerto con su autobús.

Cons:

Nada para alojarte cerca del aeropuerto es perfecto

2026-04-11 via Nuitee
V
Vadim solo_traveller es
9
2026-04-11 via Nuitee
J
Jewel couple us
10
Wonderful
Pros:

Very nice and clean! Very friendly people. Excellent breakfast! Convenience store in the hotel

Cons:

Nothing

2026-04-11 via Nuitee