Hilton Cambridge City Centre

Hotels
•
Hilton Hotels & Resorts
8.3 (3356 reviews)
20 Downing Street , Cambridge , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Kind staff
Central location
Good breakfast
Cons:
Poor room facilities
High prices
Service inconsistencies

Categories

Cleanliness
7.88
Several reviews mentioned the room was clean, though one noted it was old and another described disappointment with the bathroom.
Service
8.35
Most comments were positive about the staff's friendliness, though there were notable critiques regarding service in a negative review.
Location
9.39
Multiple reviews praised the central location and accessibility to local attractions.
Room Quality
7.34
Some rooms were described as dated and lacking adequate facilities, contributing to a lower perception of quality.
Amenities
8.37
Amenities received a variety of critiques but overall suggested they met basic expectations for a hotel.
Value for Money
7.83
Many comments reflect disappointment regarding pricing relative to room quality.
Food and Beverage
8.38
The breakfast was highlighted positively, but some found other food options expensive.
Overall Experience
8.85
Overall experience varied widely, with several positive aspects noted despite criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:09

Property Description

Contemporary Rooms and Suites
Experience modern comfort in our 198 air-conditioned rooms and suites, all equipped with full Sky satellite HD TV and complimentary WiFi.

Convenient Location
Situated just 600 metres from the city centre, our hotel is within walking distance of Cambridge's top attractions, shopping areas, and historic colleges.

Dining and Leisure Options
Indulge in seasonal British dishes at The Bull & Bass Restaurant, sip on cocktails at the Bar and Lounge, or enjoy lighter bites in a casual setting. Guests also have access to our gymnasium and conference facilities.

Book your stay at Hilton Cambridge now for a perfect blend of luxury and convenience.

Important information:

Please note: The Executive Lounge, exclusive for guests staying in Executive Rooms & Suites.

All pictures shown are examples only, actual guestroom may vary due to size, shape, layout and views.

We welcome dogs at the Cambridge City Center, although we do ask that they are well-behaved throughout your stay.
• No more than 2 pets are permitted per room.
• There is a charge of £40 per pet per stay.
• The guest accepts full responsibility for and protects Hilton, the Brand and the hotel from liability arising from the pet.

When booking a dinner and breakfast inclusive package, children's meals and drinks will be charged separately and are not included in the rate.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 12.99 per 24 hours.

Location

Guest Reviews

8.3
Based on 3356 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.85
S
SAHARIA • solo_traveller • in
10
2026-07-18 • via Nuitee
S
Sophie • solo_traveller • gb
9
2026-07-17 • via Nuitee
F
Fizzah • solo_traveller • gb
10
2026-07-16 • via Nuitee
K
Kaushik • solo_traveller • gb
9
2026-07-16 • via Nuitee
F
Floris • family_with_children • nl
10
Uitstekend hotel, midden in het centrum
Pros:

Valetservice! We kwamen voor met de auto en ze parkeren de auto voor je. We hadden een kamer met 4 personen en dat kan als je de hele dag buiten bent. Personeel is internationaal en heel behulpzaam. Mooie lobby, uitstekend ontbijt.

Cons:

Onze familiekamer lag aan het einde van de gang, vlakbij de goederenlift en de ruimtes voor housekeeping. Dat gaf ‘s avonds laat en in de ochtend veel lawaai.

2026-07-16 • via Nuitee
M
Michael • solo_traveller • at
9
2026-07-16 • via Nuitee
K
Kaushik • family_with_children • gb
9
Pros:

Location and staff

2026-07-16 • via Nuitee
L
Linda • solo_traveller • eg
6
Pros:

The location

Cons:

The beds were old and torn

2026-07-15 • via Nuitee
S
Sanjeewa • family_with_children • lk
8
2026-07-14 • via Nuitee
M
Maria • family_with_children • pt
8
Pros:

The room was very good, the location was great

2026-07-14 • via Nuitee
L
Lynn • couple • gb
8
Lovely apart from the bar.
Pros:

Well kept great location.

Cons:

Bar so expensive Rum&coke double and a wine £35 extortionate?

2026-07-14 • via Nuitee
S
Simone • couple • gb
9
Great place for meeting family and friends
Pros:

Location excellent for town centre
Very comfortable rooms
Breakfasts were plentiful with very good variety of foods
Staff friendly and helpful

Cons:

None

2026-07-12 • via Nuitee
F
Fi • family_with_children • gb
7
2026-07-12 • via Nuitee
P
Peter • couple • gb
8
2026-07-12 • via Nuitee
D
David • family_with_children • be
9
Pros:

Breakfast, location, room, air conditioning

2026-07-11 • via Nuitee
B
Brenda • solo_traveller • gb
9
Pros:

The hotel is conveniently placed for the Cambridge Corn Exchange theatre and also for shopping.

2026-07-10 • via Nuitee
H
Huseyin • family_with_children • bh
7
Decent stay with a perfect location
Pros:

Location

Cons:

Everything is rather old and basic

2026-07-10 • via Nuitee
R
Richard • extended_group • gb
10
Very high standards
Pros:

Excellent hotel. Excellent location. Excellent professional staff.

2026-07-10 • via Nuitee
S
Sonia • couple • us
7
It’s ok but used to be way better
Pros:

Great location

Cons:

Stayed there a few years back. Now it’s lacking of TLC, broken stairs, electric rail broken, run down overall.

2026-07-10 • via Nuitee
C
Clayworth • solo_traveller • gb
9
A memorable Stay
Pros:

I loved the location, reception was very welcoming, staff were very eager to help you with whatever you wanted. A special thanks and shout out to Tanya for helping us find a board game we wanted to play. She was fantastic and determined to find the game which was hidden somewhere but she wasn't the one to give up lol

We arrived very late, and the restaurant was about to shut in 10mins, upon our request they agreed to serve us food. The food was very good despite the rush and we were pleasantly surprised.

The room was of good size with 2 double beds as there were 4 of us. The bathroom was clean and had everything you'd need. Good tea/coffee making facilities. Overall we were very comfortable in the room.

I'm at the bar/lounge downstairs, in the evening there a pianist playing relaxing tunes, and there was TV for boys to watch the FA world cup matches.

The location of this hotel is just exceptional, it is right in the centre and so convenient. A few minutes walk and you are in the centre of the city. Plus you can park at the hotel for £35 per day, which we didn't mind as it was all about convenience for us.

Overall we had a lovely and relaxing time at this hotel which made the whole experience of visiting Cambridge a good and memorable.

So thank you to everyone at the Hilton Cambridge City Centre Hotel who made our stay that much special.

2026-07-09 • via Nuitee