Hilton Cambridge City Centre

Hotels
•
Hilton Hotels & Resorts
8.3 (3113 reviews)
20 Downing Street , Cambridge , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Kind staff
Central location
Good breakfast
Cons:
Poor room facilities
High prices
Service inconsistencies

Categories

Cleanliness
7.88
Several reviews mentioned the room was clean, though one noted it was old and another described disappointment with the bathroom.
Service
8.35
Most comments were positive about the staff's friendliness, though there were notable critiques regarding service in a negative review.
Location
9.39
Multiple reviews praised the central location and accessibility to local attractions.
Room Quality
7.34
Some rooms were described as dated and lacking adequate facilities, contributing to a lower perception of quality.
Amenities
8.37
Amenities received a variety of critiques but overall suggested they met basic expectations for a hotel.
Value for Money
7.83
Many comments reflect disappointment regarding pricing relative to room quality.
Food and Beverage
8.38
The breakfast was highlighted positively, but some found other food options expensive.
Overall Experience
8.85
Overall experience varied widely, with several positive aspects noted despite criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:09

Property Description

Contemporary Rooms and Suites
Experience modern comfort in our 198 air-conditioned rooms and suites, all equipped with full Sky satellite HD TV and complimentary WiFi.

Convenient Location
Situated just 600 metres from the city centre, our hotel is within walking distance of Cambridge's top attractions, shopping areas, and historic colleges.

Dining and Leisure Options
Indulge in seasonal British dishes at The Bull & Bass Restaurant, sip on cocktails at the Bar and Lounge, or enjoy lighter bites in a casual setting. Guests also have access to our gymnasium and conference facilities.

Book your stay at Hilton Cambridge now for a perfect blend of luxury and convenience.

Important information:

Please note: The Executive Lounge, exclusive for guests staying in Executive Rooms & Suites.

All pictures shown are examples only, actual guestroom may vary due to size, shape, layout and views.

We welcome dogs at the Cambridge City Center, although we do ask that they are well-behaved throughout your stay.
• No more than 2 pets are permitted per room.
• There is a charge of £40 per pet per stay.
• The guest accepts full responsibility for and protects Hilton, the Brand and the hotel from liability arising from the pet.

When booking a dinner and breakfast inclusive package, children's meals and drinks will be charged separately and are not included in the rate.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 12.99 per 24 hours.

Location

Guest Reviews

8.3
Based on 3113 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.85
C
Chantelle • family_with_children • au
9
Overall, a brilliant stay. Will definitely book again :)
Pros:

Great size for a hotel room. Fantastic location! Staff were very friendly and helpful. The bar area is lovely too and welcomes all ages comfortably.

Cons:

Check in time is quite late (4pm).

2026-03-21 • via Nuitee
A
Arun • solo_traveller • gb
8
Pros:

Location and Cleanliness

Cons:

Not enough concierge’s so had to wait very long for parking and luggage storage

2026-03-21 • via Nuitee
J
James • family_with_children • gb
9
Pros:

Hotel position, accessibility were excellent. The facilities we used, which were the reception and our room were both excellent.

Cons:

The floor in reception was ridiculously slippery, especially to fall leather soles shoes.

2026-03-21 • via Nuitee
H
Hamza • solo_traveller • gb
8
2026-03-21 • via Nuitee
K
Ken • couple • gb
8
Great value on room. Staff and position first class. Food not good.
Pros:

Position and ease of parking. Excellent staff.

Cons:

Breakfast not very good quality our value for money.

2026-03-19 • via Nuitee
M
Monica • extended_group • gb
10
2026-03-19 • via Nuitee
S
Sharon • couple • gb
5
Cons:

the room was hot and dry
the bed was hard and uncomfortable, the pillows were massive and hard

2026-03-19 • via Nuitee
O
Owen • solo_traveller • gb
9
Great city location price was a bit high but quality of room makes it worth it so comfy
Pros:

Nice location with massive room and lovely interior

Cons:

No problems

2026-03-19 • via Nuitee
S
Simon • couple • gb
10
2026-03-19 • via Nuitee
R
Robert • couple • gb
8
2026-03-18 • via Nuitee
F
Fionnuala62 • Solo travel • Dublin, County Dublin
10
City Centre Cambridge
Pros:

Flew over to Cambridge for a lecture on Jane Austen by the great Lucy Worsley. Stayed overnight in the Hilton Cambridge City Centre. It was perfect. Location is fantastic as it is near everything. Room was very spacious & comfortable. Breakfast was really good and there was a great choice. Staff were so helpful & pleasant to deal with.

2026-03-16 • via Tripadvisor
C
Chris • couple • gb
9
The Hilton was everything we needed in terms of a clean, welcoming hotel, close to the city centre
Pros:

Excellent welcome from Concierge and Reception staff

Cons:

The music at breakfast was inappropriate and too loud. This made for a less-than-relaxing meal and a very noisy environment where people raised their voices to be heard over the music that would have been more suitable for a disco

2026-03-16 • via Nuitee
E
Elizabeth • couple • gb
10
Fabulous, central hotel
Pros:

Ideal location, staff were friendly and helpful.

2026-03-16 • via Nuitee
S
Sahin • family_with_children • tr
3
Dusty and dirty.
Pros:

Only location nothing else.

Cons:

Our room was the dirtiest room we have ever seen in our life. Disgusting carpet, probably not cleaned for months, dusts flying everywhere. What does your cleaner do? Manager? Will definitely not coming back to you hotel ever again.

2026-03-15 • via Nuitee
S
Stefan • couple • ch
6
2026-03-14 • via Nuitee
K
knopkodav • family_with_children • ru
5
Good example of hotel where a single downside could ruine the whole experience.
Pros:

Good location, good breakfast, nice and clean.

Cons:

The biggest downside is air conditioning. The air is SO dry and stuffy that it made existing in the room very uncomfortable. Even worse, the windows in the room were locked. Staff said they can't open it because of security reasons. That makes sense, but a small gap with genuinely fresh air would make a huge difference. My wife and I are very sensitive to air quality, and this experience was honestly quite bad despite all the valuable upsides of the hotel.

2026-03-14 • via Nuitee
R
Rebecca • couple • gb
10
Excellent stay after a concert at the Corn Exchange hotel very very good and the staff were excellent
Pros:

Great location lovely room beds very comfortable. Staff couldn’t have been more helpful and attentive. Valet car parking well worth the money.

Cons:

A little short on Yorkshire tea bags and one pack of biscuits… no fresh milk but this was sorted at reception.

2026-03-13 • via Nuitee
S
Shawn • couple • gb
8
2026-03-13 • via Nuitee
M
Mike • couple • gb
7
Cons:

A service charge being included in my bar bill

2026-03-13 • via Nuitee
Z
Zoe • extended_group • gb
8
Great location
Pros:

Location and valet parking

Cons:

A bit tired

2026-03-13 • via Nuitee