Hilton Cambridge City Centre

Hotels
•
Hilton Hotels & Resorts
8.3 (3113 reviews)
20 Downing Street , Cambridge , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Kind staff
Central location
Good breakfast
Cons:
Poor room facilities
High prices
Service inconsistencies

Categories

Cleanliness
7.88
Several reviews mentioned the room was clean, though one noted it was old and another described disappointment with the bathroom.
Service
8.35
Most comments were positive about the staff's friendliness, though there were notable critiques regarding service in a negative review.
Location
9.39
Multiple reviews praised the central location and accessibility to local attractions.
Room Quality
7.34
Some rooms were described as dated and lacking adequate facilities, contributing to a lower perception of quality.
Amenities
8.37
Amenities received a variety of critiques but overall suggested they met basic expectations for a hotel.
Value for Money
7.83
Many comments reflect disappointment regarding pricing relative to room quality.
Food and Beverage
8.38
The breakfast was highlighted positively, but some found other food options expensive.
Overall Experience
8.85
Overall experience varied widely, with several positive aspects noted despite criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:09

Property Description

Contemporary Rooms and Suites
Experience modern comfort in our 198 air-conditioned rooms and suites, all equipped with full Sky satellite HD TV and complimentary WiFi.

Convenient Location
Situated just 600 metres from the city centre, our hotel is within walking distance of Cambridge's top attractions, shopping areas, and historic colleges.

Dining and Leisure Options
Indulge in seasonal British dishes at The Bull & Bass Restaurant, sip on cocktails at the Bar and Lounge, or enjoy lighter bites in a casual setting. Guests also have access to our gymnasium and conference facilities.

Book your stay at Hilton Cambridge now for a perfect blend of luxury and convenience.

Important information:

Please note: The Executive Lounge, exclusive for guests staying in Executive Rooms & Suites.

All pictures shown are examples only, actual guestroom may vary due to size, shape, layout and views.

We welcome dogs at the Cambridge City Center, although we do ask that they are well-behaved throughout your stay.
• No more than 2 pets are permitted per room.
• There is a charge of £40 per pet per stay.
• The guest accepts full responsibility for and protects Hilton, the Brand and the hotel from liability arising from the pet.

When booking a dinner and breakfast inclusive package, children's meals and drinks will be charged separately and are not included in the rate.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 12.99 per 24 hours.

Location

Guest Reviews

8.3
Based on 3113 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.85
R
Robin • couple • gb
8
We were pleased with our choice of somewhere to stay overnight.
Pros:

Location excellent for centre of Cambridge. Hotel spacious.

Cons:

The plug in the hand basin in our room (439) didn’t hold the water in the bowl, which is wasteful of water and annoying.

2026-03-07 • via Nuitee
S
Steve • couple • gb
10
2026-03-05 • via Nuitee
C
Christopher • solo_traveller • ch
9
2026-03-05 • via Nuitee
B
Barbara • couple • pl
5
fairly average stay in a dated hotel
Pros:

location

Cons:

The hotel is clearly dated, and while it has everything you’d expect, it really needs a refresh. We also had a few issues: the safe didn’t work, and we later noticed there was no toilet brush in the bathroom. The hotel Wi-Fi didn’t work for us either, which is a big downside at this price point.
It’s also worth checking what the hotel means by “free toiletries” — in practice, you may find there’s no shower cap, cotton buds, or cotton pads, and you end up having to buy them in town.
Would I recommend this hotel to friends? Probably not. To be fair, the breakfast was very good.

2026-03-02 • via Nuitee
Z
Zhekebayev • family_with_children • kz
10
2026-03-01 • via Nuitee
D
Derek • couple • gb
9
Excellent central hotel with great breakfast
Pros:

Fabulous location and very helpful staff. Comfortable room and a great breakfast

Cons:

Very expensive car parking

2026-02-28 • via Nuitee
Çağlar • couple • gb
9
2026-02-25 • via Nuitee
C
Claire • couple • gb
8
Pros:

Breakfast was outstanding

Cons:

Room 309 right next to the service elevator amd woken up very early with it being used .Very loud

2026-02-25 • via Nuitee
D
Dominic • solo_traveller • gb
10
Pros:

Great location. Super hotel. A very enjoyable stay.

Cons:

N/A

2026-02-24 • via Nuitee
A
Annika • couple • gb
8
Lovely hotel, fantastic breakfast
Pros:

Breakfast was fantastic!
Location was central

Cons:

lack of parking
had to park miles away as the traffic was so bad, couldn't get to the car park located next door to the hotel

2026-02-24 • via Nuitee
V
Valeria • family_with_children • gb
7
It disappointed me a bit for being a Hilton. I will give a second thought next time before choosing blindly Hilton anywh
Pros:

The beds, even being the normal double ones, where comfy as usual. There was a small area for children to play which was appreciated and used a couple of times.
The room was supposed to be free at 4 pm as per check in hours ( something that I find extremely late, and the fact that they are suppose to charge £40 extra if you want to make it earlier, doesn’t help at all), but thanks fully it was ready for us at 12, much closer to a normal check in hour. Breakfast is nice. Overall a pleasant stay.

Cons:

Our room did not have fridge ( even if empty, at least to keep refrigerated some drinks or food). It didn’t have a normal bin for trash other than the tiny one in the bathroom ( which clearly is not for all kinds of trash). The bathroom in reception needed cleaning. There was not an area in the reception to sit with computers to work or study or do whatever as the downstairs area is a restaurant so you need to consume to sit there.
It kind of didn’t look like was a Hilton hotel. We always choose Hilton because used to have the same standards worldwide but I’m not dwelling that anymore, or at least not in the UK.

2026-02-23 • via Nuitee
M
Max • couple • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-02-23 • via Nuitee
C
CHIEN YUN • extended_group • tw
7
設備老舊，入住時插座線路有問題，桌子檯燈不亮，電壺也無法煮水，後來才修好。另外，我們是預定4人住宿，但房內毛巾只給3條，讓人感覺不好。
2026-02-23 • via Nuitee
C
Charlotte • couple • gb
9
Lovely hotel would stay again
Pros:

Nice location and good food and Asian lovely staff

Cons:

No escalator to go down

2026-02-22 • via Nuitee
S
susan • couple • gb
8
2026-02-22 • via Nuitee
Y
Yuliia • couple • ua
10
Pros:

We had a very pleasant stay at this hotel. We were travelling with our dog, so it was important for us to feel comfortable and welcome - and everything was absolutely fine.

We especially appreciated that the hotel provided useful information for travellers with dogs, which was very helpful during our trip. It really shows that they care about guests travelling with pets.

The staff were friendly, welcoming, and always ready to help. Their attitude made our stay even more enjoyable.

Thank you for the lovely service - we would be happy to stay here again.

2026-02-22 • via Nuitee
P
paulcV4231JB • Family
10
Wonderful Break
Pros:

Just live this hotel - we always get an email from Amanda who makes sure we get any requests. The exec lounge is great and the breakfast has so much variety. The location is also perfect with the added comfort of valet parking. We will be back soon!

2026-02-20 • via Tripadvisor
2
24MJ2001 • Family • Ashtead, Surrey, England
10
Central location with comfortable hotel
Pros:

This is our second visit to this hotel and it’s great to be back .
Its city centre location makes it easy to visit central Cambridge attractions.
The breakfast was very good and staff was very friendly and helpful.
We would certainly visit again in the near future.

2026-02-18 • via Tripadvisor
C
clairemJ2280AX • Couples • Cambridge, Cambridgeshire, England
6
Good location
Pros:

We were having a nightmare of a weekend and need somewhere to stay. We booked over the phone and on arrival a lovely chap on the front desk (Paul) upgraded our room and saved the day.
Room was clean but basic, service in the bar area was slow. Breakfast was OK but I'm not a fan of self service.

2026-02-16 • via Tripadvisor
A
Alwyn • couple • gb
6
Crazy parking prices. Otherwise very good
Pros:

Reliable safe clean comfortable professional hotel

Cons:

Car park charge of £35 a night!! Insulting.

2026-02-14 • via Nuitee