Hilton Cambridge City Centre

Hotels
•
Hilton Hotels & Resorts
8.3 (3113 reviews)
20 Downing Street , Cambridge , gb

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Kind staff
Central location
Good breakfast
Cons:
Poor room facilities
High prices
Service inconsistencies

Categories

Cleanliness
7.88
Several reviews mentioned the room was clean, though one noted it was old and another described disappointment with the bathroom.
Service
8.35
Most comments were positive about the staff's friendliness, though there were notable critiques regarding service in a negative review.
Location
9.39
Multiple reviews praised the central location and accessibility to local attractions.
Room Quality
7.34
Some rooms were described as dated and lacking adequate facilities, contributing to a lower perception of quality.
Amenities
8.37
Amenities received a variety of critiques but overall suggested they met basic expectations for a hotel.
Value for Money
7.83
Many comments reflect disappointment regarding pricing relative to room quality.
Food and Beverage
8.38
The breakfast was highlighted positively, but some found other food options expensive.
Overall Experience
8.85
Overall experience varied widely, with several positive aspects noted despite criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:09

Property Description

Contemporary Rooms and Suites
Experience modern comfort in our 198 air-conditioned rooms and suites, all equipped with full Sky satellite HD TV and complimentary WiFi.

Convenient Location
Situated just 600 metres from the city centre, our hotel is within walking distance of Cambridge's top attractions, shopping areas, and historic colleges.

Dining and Leisure Options
Indulge in seasonal British dishes at The Bull & Bass Restaurant, sip on cocktails at the Bar and Lounge, or enjoy lighter bites in a casual setting. Guests also have access to our gymnasium and conference facilities.

Book your stay at Hilton Cambridge now for a perfect blend of luxury and convenience.

Important information:

Please note: The Executive Lounge, exclusive for guests staying in Executive Rooms & Suites.

All pictures shown are examples only, actual guestroom may vary due to size, shape, layout and views.

We welcome dogs at the Cambridge City Center, although we do ask that they are well-behaved throughout your stay.
• No more than 2 pets are permitted per room.
• There is a charge of £40 per pet per stay.
• The guest accepts full responsibility for and protects Hilton, the Brand and the hotel from liability arising from the pet.

When booking a dinner and breakfast inclusive package, children's meals and drinks will be charged separately and are not included in the rate.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 12.99 per 24 hours.

Location

Guest Reviews

8.3
Based on 3113 reviews
Cleanliness: 7.88
Service: 8.35
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.85
T
Tony • solo_traveller • be
10
Lovely stay in a lovely hotel
Pros:

Breakfast

Cons:

Nothing

2026-04-23 • via Nuitee
D
Derek • couple • gb
9
Good stay but expensive
Pros:

Location

Cons:

Expensive stay, nothing stood out to make it better than cheaper stays at other hotels

2026-04-23 • via Nuitee
F
Francois-Joseph • family_with_children • fr
10
2026-04-22 • via Nuitee
T
Tori • couple • gb
8
2026-04-21 • via Nuitee
C
Catherine • family_with_children • gb
10
2026-04-20 • via Nuitee
P
Peter • solo_traveller • gb
9
2026-04-20 • via Nuitee
G
George • solo_traveller • cy
9
2026-04-19 • via Nuitee
K
Katherine • solo_traveller • gb
8
great hotel in central Cambridge
Pros:

breakfast was great, room was great

Cons:

lunch options were a bit limited

2026-04-18 • via Nuitee
J
Josh • solo_traveller • gb
10
2026-04-18 • via Nuitee
M
Matthew • extended_group • gb
9
The only place to stay when in Cambridge
Pros:

Perfect location, combined with quality

Great breakfast selection

Cons:

Lifts are a little lethargic

2026-04-17 • via Nuitee
S
Shaul • solo_traveller • pt
8
2026-04-17 • via Nuitee
C
Christine • family_with_children • be
9
2026-04-16 • via Nuitee
E
Elizabeth • couple • gb
9
2026-04-16 • via Nuitee
C
Chris • couple • gb
9
We would certainly recommend the Hilton Hotel in Cambridge.
Pros:

The Hilton Hotel offers the perfect location for a visitor to explore Cambridge city and its colleges, the river and, in our case, an event at The Corn Exchange.

The room and its facilities were excellent as was the breakfast.

Cons:

Nothing; we were fortunate to be offered a car parking space at the hotel via its valet service. Limited numbers for this mean that a space cannot be guaranteed but, if available, this is as close to the city centre as you need to be.

2026-04-14 • via Nuitee
R
Richard • solo_traveller • gb
8
2026-04-13 • via Nuitee
J
JEROME • family_with_children • fr
6
Pros:

Emplacement

Cons:

Certaine indifférence du personnel
Petit déjeuner pas très chaud pour les plats cuisinés
Taille de la baignoire trop grande et au final peu confortable

2026-04-13 • via Nuitee
T
Traveller • couple • fi
10
Pros:

It provides the best breakfast in town. The staff were helpful

Cons:

It has a limited number of rooms with a walk in shower . Furthermore, no house slippers and dressing gowns are provided. This meant we were walking around on carpets in bare feet and.only wrapped in the towel after we left the bathroom.

2026-04-12 • via Nuitee
O
OWEN • couple • gb
10
Fabulous from the moment we arrived to check out.
Pros:

The location was very central the facilities were excellent very spacious and clean. The staff were friendly and very polite.

Cons:

There wasn’t a single thing I could possibly say I disliked.

2026-04-12 • via Nuitee
V
Valerie • solo_traveller • gb
9
Pros:

As the Hotel was so central and our room was quiet and comfortable we decided to stay another night. Excellent breakfast as well.

Cons:

Other than small things like the key card not working the second night and no shower cap. We have no grumbles..

2026-04-12 • via Nuitee
A
Anita • family_with_children • gb
9
excellent stay
Pros:

Hilton, Cambridge is in an excellent location within walking distance of all main areas. The parking is good, staff are excellent, facilities are good. They welcome dogs and we had facilities within our room and they also allowed her in the piano bar. The breakfast was excellent with a wide variety of options.

2026-04-12 • via Nuitee