Extended Stay America Suites - Phoenix - Chandler - E Chandler Blvd

Hotels
Extended Stay America Suites
5 (233 reviews)
5035 East Chandler Boulevard , Phoenix , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
4
Guests had multiple complaints about cleanliness issues, including dirty rooms and unclean bathrooms.
Service
4.7
Several guests criticized the service, mentioning unfriendly staff and unhelpful responses to issues.
Location
8.2
Most guests appreciated the hotel's convenient location for their needs throughout the weekend.
Room Quality
4.1
Many guests reported dissatisfaction with room quality, including uncomfortable beds and maintenance issues.
Amenities
6
Mixed feedback on amenities, with some guests missing expected features like a pool and spa services.
Value for Money
3
Numerous guests felt the hotel did not offer good value for money, citing various issues and poor service.
Food and Beverage
5.5
Feedback on food and beverage services was average, with some guests highlighting the lack of variety.
Overall Experience
5.5
Guests had mixed experiences overall, with a significant number expressing disappointment and dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 04:14

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Phoenix. Cook your favorite meals just like at home with a stovetop, microwave, and fridge provided in each kitchen.

Convenient Amenities

Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows during your stay. Take advantage of the free grab-and-go breakfast served daily, offering a variety of breakfast options to start your day right.

Ideal Location

Located in Phoenix, our hotel is near popular attractions such as the Phoenix Zoo, Botanical Gardens, and Wild Horse Pass Casino. With free onsite parking and local phone calls, your stay with us will be both comfortable and convenient.

Book your stay at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. now for a memorable extended stay experience!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5
Based on 233 reviews
Cleanliness: 4
Service: 4.7
Location: 8.2
Room Quality: 4.1
Amenities: 6
Value for Money: 3
Food and Beverage: 5.5
Overall Experience: 5.5
P
Paige family_with_children us
10
2025-09-20 via Nuitee
P
Paige couple us
10
2025-09-17 via Nuitee
D
David couple us
7
2025-09-08 via Nuitee
R
Reginald couple us
9
2025-09-06 via Nuitee
W
west family_with_children us
1
Robbing the Poor
Pros:

Price at first

Cons:

They were charged for the room and not allowed to check in still waiting for money to come back to card.

2025-09-02 via Nuitee
M
Manuel couple us
8
Bueno
Pros:

Ok

Cons:

Yes

2025-08-27 via Nuitee
J
josh family_with_children us
5
2025-08-27 via Nuitee
A
Andrei solo_traveller hk
10
2025-08-20 via Nuitee
N
Nicolas family_with_children mx
7
No se descansa
Pros:

Ubicación

Cons:

Camas muy incomodas

2025-07-31 via Nuitee
J
Juanita family_with_children us
2
Unexpected let down
Pros:

The location

Cons:

The first room we were placed in had a broken toilet. The second room the night stand drawer was broken there were no blankets, only sheets. There was a weird stench coming from the shower drain. Months of OLD hair, paint and whatever else came up when we showered. Overall.is was disgusting

2025-07-28 via Nuitee
E
EVGENIYA solo_traveller mx
7
Pros:

Дешево

2025-07-28 via Nuitee
D
Desiree solo_traveller us
8
Great experience friendly helpful staff and great price as well as location
Pros:

Price for a great room with amenities well maintained

Cons:

The toilet wouldn't flush had to plunge it after use.

2025-07-11 via Nuitee
J
Janet family with young children us
10
Exceptional
2025-06-26 via Nuitee
T
Thomas family with young children us
1
Was one of the worst places I've ever stayed
Pros:

This reservation was never fulfilled due to my payment card not working at check-in. I was never able to check in and was told the reservation was cancelled. However, the best morning I was charge the full amount for not checking in???? I have complained and asked to be refunded and cannot get any resolve. I am disgusted at how this business is ran. The desk staff are not nice at all and sém to have a problem with everyone who walks thru the door. The maintenance man lived in the room next to mine and yelled at anyone that pulled in to not work on their cars. There is only 1 housekeeper and she just walked in my room at 10am and casually asked if I'm checking out. Checkout is at 11 by the way. She didn't knock nor announce herself and scared my daughter half to death. Very sad to see such a nice place be ran by grumpy trash.

Cons:

Answered above

2025-06-24 via Nuitee
A
Anthony family with young children gb
8
Very good
2025-06-21 via Nuitee
L
Loretta
10
Pros:

Excellent customer service at the front desk.

2025-06-12 via Nuitee
J
James family
10
Pros:

It was in a great place and a great hotel. No issues

2025-06-12 via Nuitee
D
Dustin solo traveller us
9
Superb
2025-06-12 via Nuitee
V
Vanessa partner
10
Pros:

Friendly staff, clean room, perfect location

2025-06-08 via Nuitee
V
Vanessa partner
10
Pros:

The check in was very pleasant, fast and hassle free. Friendly staff, very welcoming and room is very clean. This is my third time staying here and will continue coming back in the future

2025-05-25 via Nuitee