Extended Stay America Suites - Phoenix - Midtown

Hotels
•
Extended Stay America Suites
5.4 (927 reviews)
217 West Osborn Road , Phoenix , US
+1 602-279-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Cleanliness issues
Poor room quality
Rude staff management

Categories

Cleanliness
2.68
Multiple reviews highlighted a strong issue with cleanliness, including strong odors and dirty facilities.
Service
7.15
Some reviews mentioned friendly staff, although issues were reported about service management.
Location
9.19
Several reviews noted the hotel had a good location, close to amenities.
Room Quality
3.64
Many guests reported significant issues with room quality, including odors and a lack of basic amenities.
Amenities
4.17
Limitations in room amenities and maintenance issues were frequently mentioned.
Value for Money
4.63
Guests felt the hotel did not provide good value given the cleanliness and quality issues.
Food and Beverage
5.68
Some guests noted that the provided food options were minimal, with only coffee available.
Overall Experience
6.05
Overall experiences varied significantly, leading to an average rating reflecting mixed sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:36

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Prepare your favorite meals or snacks just like at home during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our free grab-and-go breakfast, including a selection of breakfast bars, muffins, hot cereal, coffee, and tea. Fuel up for a day of exploring Phoenix or attending business meetings.

Convenient Amenities and Nearby Attractions

Benefit from amenities such as free WiFi, 24-hour front desk service, and complimentary onsite parking. Explore nearby attractions like the Phoenix Art Museum, The Heard Museum, and The Phoenix Theatre easily from our prime location.

Book now for a comfortable and convenient extended stay experience at Extended Stay America - Phoenix - Midtown.

Important information:

Please note that Housekeeping service is offered every 14 days.
For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Guest Reviews

5.4
Based on 927 reviews
Cleanliness: 2.68
Service: 7.15
Location: 9.19
Room Quality: 3.64
Amenities: 4.17
Value for Money: 4.63
Food and Beverage: 5.68
Overall Experience: 6.05
K
Kayla • couple • us
10
Very clean, good location, nice staff, and very much worth the price, will be staying here again.
2026-10-15 • via Nuitee
S
Saucedo • solo_traveller • us
10
2026-10-12 • via Nuitee
A
Adam • solo_traveller • us
1
Waste of time and money
Pros:

The front desk lady was amazing , her manager walked off the job leaving her to handle everything

Cons:

Elevator broken, they downsized our suite, ice machine broken, smelly garbage in a side room

2026-10-12 • via Nuitee
C
Christina • solo_traveller • us
9
I will stay here again and will definitely recommend it.
Pros:

Location was great; close to the airport

Cons:

Nothing.

2026-10-08 • via Nuitee
P
Price • extended_group • us
2
Trouble
Pros:

Location was the only thing I liked

Cons:

Dirty outdated small and the breakfast all sucks

2026-10-08 • via Nuitee
A
Ashley • couple • us
1
I would never book here again.
Cons:

upon arrival the front desk lady told us that the key machine was not working so she was going to have to walk us to our door. Which already started off bad so we go check in. I found two bugs in the bed !! we go out we come back we’re stranded inside of the entry door and the door to actually go inside of the building because nobody was at the front desk. I called four times. Nobody answered the phone and then finally after about 20 minutes a guy comes from the back and walking like he didn’t have anywhere to be looks at us and buzzes us in!! Yes this place is cheap but it is definitely cheap for a reason don’t waste your money.

2026-10-08 • via Nuitee
M
Martinez • solo_traveller • us
4
Pros:

I loved the location how its downtown and how beautifully it is at night

Cons:

The staff smh. At first checking in was fairly easy w first staff person. But after entering into the room I seen the bed had one if its legs that help it stay up broken off . I tried to contact the front desk and no one answered I literally tried to call for about 45 minutes and no one answered the front desk phone. Then I went down there the front office and waited but there was a sign saying be back and a half hour i waited and no one came- i went back upstairs n tried to fix the bed myself. My partner who just got to room didnt know about the issue w the bed and when I wasnt looking he sat down in corner which leg was messed up and it completely collapsed causing my partner ( who just broke his leg in 2 places ) to fall and his knee swelled and I tried to contact the front desk and again no answer I went down there an spoke to a man and explained what happened and all he said was he cant do anything for me. Sorry smh I was so disappointed.

2026-10-07 • via Nuitee
M
Michael • couple • us
3
Run from this place! Not worth the price at all!!!
Pros:

location and size of room

Cons:

There was no water to the building. They had known about it all day yet did not notify me that the water was not expected to be turned on until 10 or 11 pm. I had traveled all day and there was not water. I needed to refresh myself so I went to the pool for a dip. The pool was covered in debris. The water was on by moring but then out again late the following night. A man using a wet/dry vac was in the hall, which was loud at 9:30 at night.
I wrote to the manager and asked for a refund for the first night or at least a partial refund and did not even get a replay! I have given the property a few chances to prove itself. Each time it has let me down. NO MORE!

2026-09-16 • via Nuitee
M
Misael • couple • us
10
2026-09-14 • via Nuitee
D
Dugger • solo_traveller • us
9
2026-09-13 • via Nuitee
J
Juan • family_with_children • us
1
Never again
Pros:

The bed was not made the room was dirty. There was no pillows a throw wrapped up on the middle of the mattress. Hair in the shower, sink and the chair was all stained so was the couch.

2026-09-01 • via Nuitee
K
Kelsey • couple • us
7
Pretty good
Pros:

Clean

Cons:

Location

2026-08-30 • via Nuitee
J
Jovida • extended_group • us
1
2026-08-27 • via Nuitee
C
Christopher • solo_traveller • us
10
2026-08-24 • via Nuitee
D
Dakota • family_with_children • us
9
2026-08-21 • via Nuitee
P
Pascual • extended_group • us
1
2026-08-17 • via Nuitee
R
richard • couple • us
7
2026-08-16 • via Nuitee
S
Sherrie • solo_traveller • us
1
Pros:

The location

Cons:

The staff was incredibly rude , uncompassionate, and condescending. Worst customer service I have ever had. They need serious retraining

2026-08-08 • via Nuitee
L
Lavell • solo_traveller • us
2
2026-08-06 • via Nuitee
E
Erik • solo_traveller • us
8
2026-08-06 • via Nuitee