Extended Stay America Suites - Phoenix - Midtown

Hotels
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Extended Stay America Suites
5.4 (890 reviews)
217 West Osborn Road , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Some friendly staff
Cons:
Cleanliness issues
Poor room quality
Rude staff management

Categories

Cleanliness
2.68
Multiple reviews highlighted a strong issue with cleanliness, including strong odors and dirty facilities.
Service
7.15
Some reviews mentioned friendly staff, although issues were reported about service management.
Location
9.19
Several reviews noted the hotel had a good location, close to amenities.
Room Quality
3.64
Many guests reported significant issues with room quality, including odors and a lack of basic amenities.
Amenities
4.17
Limitations in room amenities and maintenance issues were frequently mentioned.
Value for Money
4.63
Guests felt the hotel did not provide good value given the cleanliness and quality issues.
Food and Beverage
5.68
Some guests noted that the provided food options were minimal, with only coffee available.
Overall Experience
6.05
Overall experiences varied significantly, leading to an average rating reflecting mixed sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:36

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Prepare your favorite meals or snacks just like at home during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our free grab-and-go breakfast, including a selection of breakfast bars, muffins, hot cereal, coffee, and tea. Fuel up for a day of exploring Phoenix or attending business meetings.

Convenient Amenities and Nearby Attractions

Benefit from amenities such as free WiFi, 24-hour front desk service, and complimentary onsite parking. Explore nearby attractions like the Phoenix Art Museum, The Heard Museum, and The Phoenix Theatre easily from our prime location.

Book now for a comfortable and convenient extended stay experience at Extended Stay America - Phoenix - Midtown.

Important information:

Please note that Housekeeping service is offered every 14 days.
For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.4
Based on 890 reviews
Cleanliness: 2.68
Service: 7.15
Location: 9.19
Room Quality: 3.64
Amenities: 4.17
Value for Money: 4.63
Food and Beverage: 5.68
Overall Experience: 6.05
S
Shaunda • couple • us
3
Bad. Just an overnight stay.
Pros:

There was nothing I liked about the property

Cons:

It was very old and not clean, blood was on the entrance door handles, the towels were dirty and dingy the bathroom smelled like someone has just put out a cigarette, the phone didn’t work in the room when I tried to call regarding the towels and was told that they didn’t have anymore at the moment they were all in the dryer. The a/c units had some sort of spillage on them. Just not a clean place

2026-04-07 • via Nuitee
K
Kevin • solo_traveller • us
9
2026-03-31 • via Nuitee
A
Asad • family_with_children • gb
7
2026-03-31 • via Nuitee
H
Heather • solo_traveller • us
1
2026-03-31 • via Nuitee
J
Jessica • family_with_children • us
6
Pros:

Check in very fast and easy.
Close parking lot
All staff we encountered were friendly

Cons:

Had to request a mattress, and bedding for the pull out sofa,also make the bed myself, had two microwaves in my room both did not work,police were called twice sirens on, the pool was dirty with floating trash a mad ridding his bike in the parking lot (think he was homeless) blasting his music

2026-03-30 • via Nuitee
A
Alejandra • family_with_children • us
7
Pros:

The location is good that's about it!

Cons:

It always smell like weed in the lobby. Basically only entrance open the lobby door, they have other doors all around but have signs that are emergency exits only and alarm will go off if open. I was right next to one, that door kept on going off ,so annoying!They need to do something about that. Poor breakfast there's really nothing put out.

2026-03-29 • via Nuitee
B
Byron • solo_traveller • us
7
I really like staying at this location, it has the basic items I require and is centralized.
Pros:

Definately liked the location. Staff is very friendly and accommodating. A couple of items to improve on, the handicap parking is taken advantage of with temporary parking to unload or guests parking in the spot(s) without appropriate decals or plates. The continental breakfast in the morning is a stampede and an area in which the tenants and guests basically raid the muffins and breakfast bars, also, might want to consider two containers of coffee as the one container seems to always be dry. Overall, good experience.

Cons:

See above.

2026-03-29 • via Nuitee
C
Christina • couple • us
10
Great staff, close to everything, lots of accommodations, seamless experience.
Pros:

Staff is amazing. Easy access to rooms. Rooms are clean, fridge and stove make it feel like home.

Cons:

N/A

2026-03-29 • via Nuitee
C
Christina • couple • us
10
2026-03-29 • via Nuitee
E
Ethel • family_with_children • us
9
Pros:

Staff was a wonderful accommodating

Cons:

everything was perfect

2026-03-28 • via Nuitee
M
Monique • couple • us
1
It was advertised that there was breakfast, and 1 bed and a pull out. After we paid and check in, we were told it was a
Pros:

What I was most interested in, a nice bed to sleep in and breakfast! But that didn’t happen

Cons:

It was advertised that there was breakfast, and 1 bed and a pull out. After we paid and check in, we were told it was a coffee bar!!! Before selecting to stay there, it only said breakfast!!! I was livid!!!
Secondly the pullout mattress looked like someone pulled it out the garbage and you can see how the mattress use to be nice and thick, it was sooo paper thin, if you put 3 fingers together, your fingers were thicker than that mattress! It had stains on it, it was unseeable!! So on top of knowing I wasn’t walking up to a nice breakfast, and had to sleep on the floor, back in pain all night and we spent over 100.00 I would Never do it again and I want my money back, for the false advertisement and the uncomfortable inconvenience !!

2026-03-27 • via Nuitee
E
Eugene • couple • us
1
Pros:

When I was checking in there were 4 people ahead of me and a woman working desk by herself that clearly was new at the job and very unsure. It took 29 minutes for me to get my turn and when I get up there at 4pm which is an hour after check in she tells me my room isn’t ready. I got upset and asked to speak to manager that she said wasn’t avail but who was clearly in the back but couldn’t be bothered to come out and help the lady when it was clear she was not ready for solo front desk duty. They got me a room and when I went to it the ac wasn’t working. I come v can down abd I am pissed off so I raise my voice and the manager comes out and tells me she is going to check me out and when I tell her I have been here for 40 minutes she goes back to check the cameras and then comes back and gives me and upgrade .bot a good impression of new management has

2026-03-25 • via Nuitee
C
Christina • couple • us
10
2026-03-24 • via Nuitee
R
Ricardo • family_with_children • us
1
Horrible
Pros:

The staff was great....

Cons:

Flooded water at 1 am and changed rooms. Long walk to new room with 87 or old mother..

2026-03-18 • via Nuitee
A
April • family_with_children • us
1
2026-03-18 • via Nuitee
L
Lady • couple • us
6
I don’t think I’ll be staying here again
Pros:

Property was OK

Cons:

Property could’ve been better

2026-03-15 • via Nuitee
A
April • solo_traveller • us
3
2026-03-14 • via Nuitee
G
Gustavo • family_with_children • mx
9
Pros:

Ubicación

Cons:

Limpieza y desayuno

2026-03-10 • via Nuitee
R
Ramberger • family_with_children • us
1
Pros:

Nothing! It was cold, dirty and uncomfortable all around. I would never suggest it to anyone else.

Cons:

I didn't like anything about the place it was cold, dirty and uncomfortable 😣🥵

2026-03-08 • via Nuitee
C
Cheyanne • extended_group • us
1
2026-03-05 • via Nuitee