Extended Stay America Select Suites - Phoenix - Airport - E Oak St

Hotels
Extended Stay America Suites
5.7 (835 reviews)
4357 East Oak St , Phoenix , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Uncomfortable beds
Poor service
Bad maintenance

Categories

Cleanliness
3.6
Numerous complaints about dirty rooms, unwashed bedsheets, and poor maintenance.
Service
8.06
Mixed reviews; some staff were helpful while others were rude.
Location
9.1
Good location close to stores and restaurants, but unsafe environment mentioned.
Room Quality
3.56
Multiple complaints about room size, comfort, and overall conditions.
Amenities
5.59
Limited cooking utensils and unpleasant smells reported throughout the property.
Value for Money
4.55
High dissatisfaction related to pricing versus quality of rooms.
Food and Beverage
6.6
No specific comments, assigned standard quality.
Overall Experience
4.57
General dissatisfaction across several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:44

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea served every morning.

Convenient Amenities and Attractions

Benefit from free WiFi, 24-hour front desk service, free onsite parking, and proximity to attractions like the Phoenix Zoo and Desert Botanical Gardens.

Experience comfort and convenience at Extended Stay America - Phoenix - Airport - E. Oak St. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.7
Based on 835 reviews
Cleanliness: 3.6
Service: 8.06
Location: 9.1
Room Quality: 3.56
Amenities: 5.59
Value for Money: 4.55
Food and Beverage: 6.6
Overall Experience: 4.57
D
Delon couple us
7
2026-08-08 via Nuitee
S
Sherrie solo_traveller us
1
Pros:

The location

Cons:

The front desk staff is very rude, nasty and condescending. They treat you like dirt. They need a man on thier staff to breakup all those hormonal cows

2026-08-06 via Nuitee
A
Amber solo_traveller us
1
Horrible staff , charges for everything and subpar cleaning staff
Pros:

Location and price

Cons:

Staff is very rude and wouldn't allow me to renew room after they said I took a towel from the linen cart. In addition they called the other extended stay we booked and told them do not rent due to numerous issues although I stayed there for a week and was only asked to leave today at check in. I asked for an exception because I am disabled and have children and the lady became very threatening and yelled at me. Treated me like a dog!!!! Although there is allot of prostitution and drug dealing in there. She kicked me out because I'm cute I guess 😏

2026-08-05 via Nuitee
M
MARIA GUADALUPE family_with_children mx
4
las fotografías no son reales a la realidad de como esta el hotel, cuarto sucio alberca con lama
Pros:

La Habitacion se encontraba en limpieza incompleta, paredes sucias, la alfombra muy sucia, faldon de cama manchadade pintura o pastel.

Cons:

No me gusto el humor de la recepcionista del turno de la mañana, no pudo resolver nada ni limpieza extra, ni cambio de cuarto.

2026-08-03 via Nuitee
L
Lawson couple us
4
Not worth 78 bucks
Pros:

The room was pretty cleaned. I like the amount of space it gives.

Cons:

But the carpet was filthy in the living room. There was not wash cloths, only one towel hand towe was dirty and the bath mat was also filthy. The staff was mean and did not use my original booking off booking.com so I could have been charged twice. I need a full refund.

2026-08-03 via Nuitee
J
Jennifer couple us
9
2026-07-24 via Nuitee
J
Janina family_with_children us
10
2026-07-24 via Nuitee
M
Marcella solo_traveller us
2
Pros:

Gas station across street for coffee , this location does not serve coffee in morning .

Cons:

The dirty carpets with stains throughout the carpet , the toilet did not work. No one came to fix it. I could not get another room.

2026-07-22 via Nuitee
A
Angelica solo_traveller us
8
Pros:

I liked that it's close by to so many stores

Cons:

I didn't like that there was animal hair on the floor next to the bed like nobody swept and mopped in there..And there was animal hair on the bed skirt also

2026-07-20 via Nuitee
H
Hannah Loi solo_traveller us
1
2026-07-18 via Nuitee
H
Hannah Loi solo_traveller us
8
2026-07-12 via Nuitee
S
Sharice Hunt solo_traveller us
10
Pros:

The rooms are big and I can still cook and make groceries with the full size fridges and cabinet space

2026-07-11 via Nuitee
S
Sharice Hunt solo_traveller us
10
Pros:

The size of the rooms are nice and big and I love that I'm able to cook just like in a house

2026-07-11 via Nuitee
C
CONNOR solo_traveller us
10
2026-07-10 via Nuitee
J
Johnson solo_traveller us
10
Pros:

I've been there many times I just like the area and shopping

Cons:

A few things could be improved I didn't have a TV was there 3 days they said they would send someone never came

2026-07-06 via Nuitee
A
Andre solo_traveller us
1
2026-07-06 via Nuitee
D
Dunlap solo_traveller us
10
2026-07-04 via Nuitee
C
Clifton solo_traveller us
8
2026-07-03 via Nuitee
G
Gonzales couple us
1
Front desk staff awful had a really bad attitude
Pros:

Nothing

Cons:

Everything not great false advertising on breakfast and pool closed due to unsanitary conditions. There was no cook wear in the kitchen suite I stayed in.

2026-07-03 via Nuitee
E
Elizabeth solo_traveller us
10
2026-06-30 via Nuitee