Extended Stay America Select Suites - Phoenix - Airport - E Oak St

Hotels
•
Extended Stay America Suites
5.7 (760 reviews)
4357 East Oak St , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Uncomfortable beds
Poor service
Bad maintenance

Categories

Cleanliness
3.6
Numerous complaints about dirty rooms, unwashed bedsheets, and poor maintenance.
Service
8.06
Mixed reviews; some staff were helpful while others were rude.
Location
9.1
Good location close to stores and restaurants, but unsafe environment mentioned.
Room Quality
3.56
Multiple complaints about room size, comfort, and overall conditions.
Amenities
5.59
Limited cooking utensils and unpleasant smells reported throughout the property.
Value for Money
4.55
High dissatisfaction related to pricing versus quality of rooms.
Food and Beverage
6.6
No specific comments, assigned standard quality.
Overall Experience
4.57
General dissatisfaction across several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:44

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee, and tea served every morning.

Convenient Amenities and Attractions

Benefit from free WiFi, 24-hour front desk service, free onsite parking, and proximity to attractions like the Phoenix Zoo and Desert Botanical Gardens.

Experience comfort and convenience at Extended Stay America - Phoenix - Airport - E. Oak St. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.7
Based on 760 reviews
Cleanliness: 3.6
Service: 8.06
Location: 9.1
Room Quality: 3.56
Amenities: 5.59
Value for Money: 4.55
Food and Beverage: 6.6
Overall Experience: 4.57
M
McCartney • family_with_children • us
7
2026-02-13 • via Nuitee
E
Evelyn • family_with_children • us
10
Pros:

The area, close to Target and other stores.

Cons:

Noises

2026-02-11 • via Nuitee
P
Pedro • family_with_children • us
1
Pros:

Just the lady's service.

Cons:

The bathtub was full of rust. There was mold inside the room in the corner of the bathroom. Blankets were stained.

2026-01-26 • via Nuitee
Y
Yael • family_with_children • us
2
2026-01-26 • via Nuitee
S
Soberanis • family_with_children • us
5
2026-01-26 • via Nuitee
S
Sandra • family_with_children • us
3
Pros:

Nothing really

Cons:

Staff not nice,room looked old and there was trash ,toilet wasn't working

2026-01-23 • via Nuitee
E
Ebbage • solo_traveller • us
1
2026-01-21 • via Nuitee
G
Gabrielle • family_with_children • us
4
2026-01-21 • via Nuitee
A
Arvin • solo_traveller • us
1
2026-01-20 • via Nuitee
B
Benjamin • couple • us
2
Pros:

The price

Cons:

Had a weird smell, everything was ran down and old. Super ghetto, nothing like the pictures.

2026-01-20 • via Nuitee
M
Martha • family_with_children • us
3
Pros:

Very good location close to a lot of stores and restaurants

Cons:

Not a good environment, people smoking, very old rooms and facilities it needs to be renovated

2026-01-20 • via Nuitee
D
David • solo_traveller • us
4
Would not recommend staying here
Pros:

Liked the location

Cons:

There was no hot water to the room. The was one bath towel. Not even a wash cloth. Tub was dirty and dated.

2026-01-20 • via Nuitee
C
Claudia • extended_group • us
1
Do not stay here!!!!
Pros:

It wasn’t a good area close to where I needed to be a lot of stores nearby

Cons:

It was very disgusting. The room smell like smoke. It was very, very dirty. There was roaches everywhere.

2026-01-20 • via Nuitee
J
Jason • solo_traveller • us
1
Pros:

.

Cons:

I tried to book a room for 11/20 the day of, and since there was no availability they charged my card and changed my stay to 11/27 nonrefundable

2026-01-20 • via Nuitee
N
Neal • solo_traveller • us
1
They took my money in lied in said I didn’t pay
Pros:

They lied in said I didn’t have no room there they took my money in scammed me

Cons:

They scam me

2026-01-19 • via Nuitee
R
Ruben • couple • us
10
2026-01-19 • via Nuitee
R
Roman • family_with_children • us
4
Pros:

The area

Cons:

No remote had to wait a day. The kitchen light did not work. Office had no one after 10pm.

2026-01-17 • via Nuitee
Q
Quincy • family_with_children • us
1
Great location poor quality
Pros:

I like the location access to all the stores.

Cons:

The front desk was unhelpful. The room was dirty. The stairs were dangerous needs so improvement.

2026-01-14 • via Nuitee
Q
Quincy • solo_traveller • us
1
Pros:

Location

Cons:

The manage put me into someone else's room. When I went back to the office she laughed and said "was the occupants in it"? She put me in a different room that didn't have a mattress on the pull out. She said "oh there's no mattress"? I can give you sheets to lay on it.

2026-01-14 • via Nuitee
X
Xiaoge • couple • us
10
2026-01-11 • via Nuitee