Holiday Inn Diamond Bar - Pomona by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (431 reviews)
21725 East Gateway Center Drive , Diamond Bar , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Water pressure complaints

Categories

Cleanliness
8.06
Several complaints about cleanliness, including stained curtains and hair on the shower wall.
Service
9.43
Staff received multiple mentions for being friendly and helpful. Overall positive sentiment.
Location
9.27
Praise for location being close to restaurants and convenient.
Room Quality
7.72
Widespread issues reported regarding water pressure and maintenance, but some found beds comfortable.
Amenities
8.75
Positive feedback on amenities but mentioned issues with the fridge and low water pressure.
Value for Money
8.71
Good value mentioned in some reviews but concerns over high pricing.
Food and Beverage
8.76
Breakfast was mentioned positively, but some felt it should be included in the price.
Overall Experience
8.93
Overall good experiences reported, with some concerns about cleanliness and room amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:43

Property Description

Stunning Views and Convenient Location
Located near California beaches and Los Angeles, the Holiday Inn Diamond Bar - Pomona offers an outdoor pool with breathtaking mountain views.

Modern Amenities for Comfort
Enjoy complimentary high-speed internet, a 24-hour fitness centre, and delicious dining options at DB's Grille.

Explore Nearby Attractions
Visit Angels Stadium, Disneyland, Hsi Lai Temple, and more, all just a short drive away from our hotel.

Book your stay at the Holiday Inn Diamond Bar - Pomona for a perfect blend of relaxation and convenience.

Important information:

Please note: Any minor under 18 years of age staying at the property must be accompanied by an adult.

For any Room Including Breakfast: The Rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 431 reviews
Cleanliness: 8.06
Service: 9.43
Location: 9.27
Room Quality: 7.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.93
O
Oleksandr • family_with_children • us
10
Pros:

We had a wonderful stay! The breakfast was delicious with a great variety of options. The swimming pool was very clean, and the hot jacuzzi was perfect for relaxing after a long day. We really appreciated the large free parking area, which made everything very convenient.

Our room was spotless, quiet, and incredibly cozy. The bed was very comfortable, and the modern shower was excellent. Overall, everything was clean, comfortable, and well maintained. We would definitely stay here again and highly recommend this hotel!

Cons:

Not

2026-07-06 • via Nuitee
Q
Queen TaTa • solo_traveller • us
10
Pros:

The staff is always very friendly. This weekend i stayed I met a new front desk person named Annie who was nice.
I want to say Happy Birthday to my night clerk William. He always so polite and make sure I always get my extra pillow.
Amadeus is an excellent worker. He is always there to assist with my cart when checking out. We can always crack a joke a out me giving him recognition so he can be recognize.the 2 ladies that clean my room on the 5th and 6th floor are always nice and great.
I like to give praise to the 2 gentlemen that works the breakfast in the morning. And the evening gentleman that made me a good Margarita.
This is always my get away go go and just sleep because of the scenery. And I looking at the sunrise and sunset from the balcony rooms.
I love staying here.❤️

2026-07-03 • via Nuitee
D
Duarte • couple • us
10
2026-06-27 • via Nuitee
J
Joyce • family_with_children • us
9
Good to stay
Pros:

Very clean and neat hotel with comfortable beds and good location. Front desk stuff Mr. Cyprikn is very friendly, he picks up a quiet room for us.

2026-06-23 • via Nuitee
P
Paul • solo_traveller • us
7
It suited my needs.
Pros:

Breakfast was good. The location was convenient.

Cons:

The room (211) was missing a blind to make the room dark. The only blind let a significant amount of light in.
I had 2 different reservations that were back to back, and it was not easy to stay in the same room. But eventually it worked out so I could keep the same room.

2026-06-22 • via Nuitee
M
Mark • couple • us
9
I’ve stayed there for
Pros:

Location, close to county fairgrounds

Cons:

Slow drain in shower

2026-06-21 • via Nuitee
S
Sarita • family_with_children • us
8
2026-06-11 • via Nuitee
Q
Queen TaTa • solo_traveller • us
10
2026-06-10 • via Nuitee
A
Amanda • couple • us
10
2026-06-09 • via Nuitee
H
hongxia • couple • us
5
It was not a pleasant stay I left without staying the second night but paid both nights at much higher rate. Holiday inn
Pros:

Location to where my meetings were at was convenient

Cons:

Upon arrival , the suite I paid for had sewage backup. After I called front desk, the only option I had was wait for it to be cleaned to . The smell was too much to bear, they downgraded my room from king suite room to a smaller room. The front desk waived 20 dollar breakfast charge but no return of price difference of the room I booked to where I stayed was offered.

2026-06-04 • via Nuitee
A
Amy • family_with_children • us
10
Pros:

Hotel accommodated our request for room close to elevator …also appreciated to breakfasts and the very friendly staff

Cons:

Hot tub closing too early and small pool towels

2026-05-30 • via Nuitee
H
Hector • solo_traveller • us
9
2026-05-25 • via Nuitee
N
Natalie • couple • us
10
My stay was very relaxing. Only complaint was my time went too fast. The staff was so friendly and helpful
Pros:

The staff was super friendly!

Cons:

N/A

2026-05-24 • via Nuitee
X
Xianna • couple • us
10
2026-05-23 • via Nuitee
A
Alexandria • couple • us
7
2026-05-19 • via Nuitee
D
Daysi • solo_traveller • us
10
2026-05-07 • via Nuitee
G
Gergő • extended_group • hu
8
2026-05-05 • via Nuitee
Q
Queen TaTa • solo_traveller • us
10
2026-05-03 • via Nuitee
O
Ondrea • extended_group • us
10
2026-04-19 • via Nuitee
Q
Queen TaTa • family_with_children • us
10
2026-04-15 • via Nuitee