Hilton Garden Inn Kauai Wailua Bay, HI

Hotels
•
Hilton Garden Inn
8 (633 reviews)
3-5920 Kuhio Highway , Kapaa , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Cons:
Overpriced
Rooms need renovation

Categories

Cleanliness
7.25
Reviews mentioned rooms being dirty and smelling musty.
Service
9.75
Service was highlighted positively in several reviews, but some comments indicate impatience from staff.
Location
9.75
Multiple pros noted the good location and beautiful views.
Room Quality
6.75
Rooms described as tired, dated, and had issues with dampness and odors.
Amenities
7.75
Amenities were generally criticized as limited; jacuzzi and pool issues highlighted.
Value for Money
5.75
Overpricing was a common theme among reviews, leading to dissatisfaction.
Food and Beverage
8.25
Breakfast was noted positively, although overall food options were limited.
Overall Experience
8.75
Despite several issues, guests found some positive aspects like the ambiance and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:29

Property Description

Luxurious Accommodations
Indulge in air-conditioned rooms, suites, and cottages with modern amenities including HDTV, microwave, and mini refrigerator. Enjoy the comfort of a custom coffee machine in every room.

Dining Experience
Savor Pacific-Rim and American cuisine at Garden Grill Restaurant & Bar, open for breakfast, lunch, and dinner. Grab snacks and essentials at Pavilion Pantry Convenience Mart, open 24/7 for your convenience.

Exciting Activities
Immerse yourself in Hawaiian culture with the thrilling Ahi Uila Fire Show. Stay active with access to a fitness center, business center, and onsite bicycle and walking paths.

Experience the beauty of Kauai at Hilton Garden Inn Kauai Wailua Bay, HI. Book now for an unforgettable stay!

Important information:

Hilton Garden Inn Kauai Wailua Bay resort fee items:
- Hawaiian cultural sunrise ceremony (3 days weekly)
-Daily cooler and beach mat rentals
- Safe deposit box rental
- Complimentary local telephone calls and no access fees for toll-free & credit card calls
- Internet access
- In-room coffees Please note: Resort fee inclusions are subject to change.

Please note: Only the "Breakfast Included" rate includes a daily breakfast for 2 adults. Additional breakfasts can be purchased for an additional fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIH

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 40.14
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 633 reviews
Cleanliness: 7.25
Service: 9.75
Location: 9.75
Room Quality: 6.75
Amenities: 7.75
Value for Money: 5.75
Food and Beverage: 8.25
Overall Experience: 8.75
C
Charlene • couple • us
10
beautiful
Pros:

When I made the reservation, I had no idea the beach was so close right behind us! It was absolutely gorgeous!

Cons:

I would have liked the breakfast to start being served earlier. We had tours scheduled that we had to be at early, so we ate breakfast that we had bought at a local market in our room, so didn't get to experience the breakfast.

2026-02-14 • via Nuitee
B
Bella • couple • au
9
2026-02-10 • via Nuitee
A
Amber • extended_group • us
8
2026-02-09 • via Nuitee
H
Henry • couple • us
7
Needs refreshing. Their wall logo decal behind the front desk was peeling (replacement order 3 mos )
Cons:

Luau entertainment reverberated through the rooms ....thank goodness it ended at 8pm. The daily parking fee was just another add-on ... why?

2026-02-08 • via Nuitee
G
Gloria • solo_traveller • us
4
I felt like because of price I got lower level accommodation
Pros:

Location

Cons:

Cat crying in the middle of night out in the hall
Roaches

2026-01-27 • via Nuitee
P
Paul • extended_group • us
7
2026-01-27 • via Nuitee
S
sharrongeg • Couples • Henderson, Nevada
6
Mixed….
Pros:

Just spent a week at this property to celebrate our 25th wedding anniversary. Asked specifically for a top floor room as we are sensitive to noise. First room they assigned us to was on the ground floor of a 3 story building. Room looked out to a tiny (maybe 12 or 15’ across) pool. We sat down and called front desk….and was told no top floor rooms were available. Well, OK…then we noticed that the carpet was soaking wet near the sliding glass door and there was quite a bit of visible sand next to the couch.

Since I’m Hilton Diamond Forever status, I called the Diamond desk at Hilton Corporate and went back to front desk. Both young women at the front desk were positively surly. Then magic happened…..turns out the diamond desk had communicated to the front desk and a top floor room was suddenly available. So off to room #1307 we trotted. Smaller than the first room, but blissfully quiet.

This hotel charges both a parking fee and a resort fee - we felt gouged. Breakfast at onsite restaurant appeared to have been pulled off a back room buffet. Powdered eggs, barely warm potatoes and expensive. We didn’t bother to try it a second time. Important to note that when they host the luau, expect a lot of noise.

The rest of our visit was uneventful, but we did receive some very pleasant service from both a senior gentleman and one older Hawaiian (+- 60 ish) gal at the front desk.

We did enjoy the free hula presentation.

Important to note that when temps drop at night - it set off the fire alarm. Upsetting when it hits at 3 am…..we stepped outside the room and Hilton personnel were telling folks everything was OK. We were told the next day that it only affects this particular wing of the hotel.

2026-01-25 • via Tripadvisor
X
X2231PKandrewf • Couples
2
Worst Hilton Property I have ever stayed at
Pros:

The property is beautiful! The Tiki Bar staff were wonderful! Overall the staff did a decent job. Our first room smelled of mildew, had UBC ports that did not work, fixtures in bathroom would come off in your hands. We upgraded to the Cottages after two nights, only one of the AC units worked properly. Thought as Diamond member upgrade would have been free, but was charged. Went to slap a bug on wall in bathroom and put a hole in the wall, drywall repair was just taped & painted from previous issue. Sewage plant next door when wind blew our was was sickening. The person in charge of maintenance should be fired. Caulking job was not done properly around tubs.
Pool not heated. They had pest control spray while we were there, bugs were still an issue inside two days later

2026-01-23 • via Tripadvisor
S
Sarah • extended_group • us
10
Pros:

Staff was friendly and responsive to requests. Location is excellent with beach, cove, snorkeling & park on the back of hotel property.

Cons:

Interiors have been updated but shows some wear and tear. It could use a little more tlc.

2026-01-23 • via Nuitee
T
Tatiana • extended_group • us
3
Disappointed. I wouldn’t recommend this hotel
Pros:

The view was amazing! The room was clean upon check in.

Cons:

So the jacuzzi was on maintenance. There was no sign of it. The pool was dirty and cold. Ice machine was broken. The keys were glitching. The lock ran out of battery. Staff was impatient. Very disappointed. Fix those things before charge 300$ per night.

2026-01-20 • via Nuitee
V
Valentina • family_with_children • es
1
Cons:

Very unprofessional staff and verry rude upon arrival, also on check out recepcion lady wanted to charge resort fee which was included in our prepeyed reservation. I showed her proove of pazement and details what is included, but was not enough. So i have to take time to insist and insist so there was a line of other clients after me waiting and finnaly when she saw i have a clear not to give up, she said, ok.... Avoid this hotel!!!

2026-01-20 • via Nuitee
R
riley • solo_traveller • us
6
Glad I only spent one night - expected more for that rate
Pros:

Met some great people. Kalua sandwich at the Tiki bar was tasty.

Cons:

Hot tub out of service. The room the front desk first assigned me (2204) was occupied when I opened the door - kids clothes on the floor and someone in the shower. Told the front desk and they looked confused.

2026-01-20 • via Nuitee
S
Sharron • extended_group • us
5
Not the quality we expected unfortunately.
Pros:

Breakfast w/room was nice as was staff.
Bellman Clay was a pleasure to meet and very helpful.
The Mamas……..restaurant out by the pool was terrible with an unfriendly staff.
The food and drinks were very low quality for the price.

Cons:

Maid service was understaffed and didn’t get to our room until after we had been gone 6-7 hours, very inconvenient. We were there a week and it happened 4 times.
Also, saw cockroaches in the bathroom.

2026-01-19 • via Nuitee
J
Jorge • family_with_children • us
7
Pros:

The location and amenities.

Cons:

The parking fee and the charged me 100 for incidentals but never explained me the charges.

2026-01-19 • via Nuitee
M
Maria • couple • us
10
Wonderful
Pros:

It was right on the beach

Cons:

N/a

2026-01-19 • via Nuitee
L
Lezlie • solo_traveller • us
5
It was ok
Pros:

I could have my dog

Cons:

They charged me a deposit that wasn't returned

2026-01-19 • via Nuitee
S
Shirly-Ann • couple • us
3
It was fine
Pros:

Close to lydgate beach and stores nearby

Cons:

Room Key was not working when we get to our room but the view of the room was awesome

2026-01-18 • via Nuitee
T
Tyler • couple • us
9
The stay was great with clean facilities and friendly staff.
Pros:

Was affordable.

Cons:

The margaritas were not good.

2026-01-18 • via Nuitee
F
Füchslin • couple • ch
5
Sehr teuer, dank den Ausflügen und der Lage ok.
Pros:

Die Lage ist super. Auch sind die Angestellten sehr bemüht, freundlich zu sein.
Curt an der TowelBar ist der absolute Wahnsinn. Er ist erfrischend freundlich und zaubert jedem ein Lächeln auf die Lippen.
Die Ukulelen-Lektion war sehr sehr schön.

Cons:

Das Zimmer war auf den Fotos viel schöner, heller und freundlicher präsentiert, als es dann effektiv vor Ort war.
Die erste Information bei der Ankunft war, dass wir sozusagen verpflichtet sind, Trinkgelder beim Frühstück zu geben.
Weiter war auf Booking.com der Parkplatz als gratis ausgeschrieben, welcher uns dann jedoch $25 pro Tag gekostet hat.
Das Frühstücksbuffet ist jeden Tag das gleiche und wenn ein Spiegelei oder sonst etwas verlangt wird, muss dies extra bezahlt werden.

2026-01-15 • via Nuitee
S
Sindhura • family_with_children • us
1
Cons:

Terrible experience, do NOT stay here!

Completely unhygienic and filled with COCKROACHES. The room was given to us an hour late during check-in. When we complained about that they were only willing to compensate for one day of resort fee. We went back out that day to grab dinner and came back to the hotel to sleep early around 8pm as we were exhausted from travel. The next day we left very early and didn’t come back until around 7:30pm. As soon as we got to the room I saw a giant cockroach on the wall (picture attached below) and noticed that none of the USB ports in the room were working. I immediately reported to house keeping about both things and they sent someone over. That person just laughed at me when I showed them the big cockroach and took it away, no further action was taken about the health and hygiene violation. Later once my parents and I were asleep, I woke up around 10pm to go to the bathroom and saw TONS of cockroaches all over the bathroom (videos attached below). I counted about 20 of them before I stopped counting, they were all over the floor, bathtub and sink. At that time my parents were already asleep and our suitcases had been on the floor for over 30 hours at that point. Which means they could have crawled into our suitcases throughout the stay and we could be bringing cockroaches into our home and causing a painful pest infestation into our home. I immediately reported to housekeeping as well. In the morning, when speaking with the manager they were extremely unprofessional and blamed me for not checking the room for pests on the first night and reporting. How is the guest responsible for this?? Shouldn’t the guest expect a clean and hygienic stay? Additionally, they completely gaslighted me as I was complaining and said they knew about the pest issue.

2026-01-14 • via Nuitee