Extended Stay America Suites - Indianapolis - Northwest - I-465

Hotels
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Extended Stay America Suites
5.3 (465 reviews)
9370 Waldemar Rd , Zionsville , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Good/convenient location
Friendly/helpful staff
Affordable/convenient price for some guests
Spacious rooms (reported by one guest)
Cons:
Poor cleanliness (filthy hallways, dirty rooms, bugs)
Strong cigarette/Marijuana odors in hallways and rooms
Bathroom and room maintenance issues (clogged drains, crusted tubs, broken A/C)
Limited/insufficient breakfast and poorly maintained amenities
Check-in/booking problems and late check-in issues

Categories

Cleanliness
2
Consistently negative: multiple reviews describe filthy common areas, dirty glass doors, crusted/unclean tubs, clogged sinks, crawling bugs in bed and overall strong cigarette/Marijuana odors.
Service
8
Mixed but generally positive: several guests cite friendly and helpful front desk staff who assisted after booking issues, though there are isolated complaints about long check-in times and refusal to accept very late check-ins.
Location
9.3
Frequently praised: multiple reviewers mention a good/convenient location and ease of access.
Room Quality
2.5
Negative: reports of outdated/worn rooms, broken A/C, awkward furniture placement, tubs needing reseal, stuck drains and other significant room/bathroom deficiencies.
Amenities
5.1
Underwhelming: breakfast offerings are limited and often not replenished, shared kitchen/ dishwasher reported filthy, smoking near entrance; some basic amenities present but poorly maintained.
Value for Money
5
Below expectations for price paid: several guests felt the room condition did not justify the cost (complaints about cleanliness and facilities versus price).
Food and Beverage
4.5
Weak breakfast service: sparse offerings (muffins/cupcakes/coffee), items frequently not replenished and missing options noted (e.g., no hot chocolate, limited hot items).
Overall Experience
6
Overall negative-leaning experience driven mainly by cleanliness and room condition, partially offset by helpful staff and a strong location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:33

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a stovetop, microwave, and fridge in your room at Extended Stay America - Indianapolis.

Complimentary Grab-and-Go Breakfast
Start your day right with a grab-and-go breakfast including bars, muffins, hot cereal, coffee, and tea - all on the house!

Convenient Amenities and Nearby Attractions
Benefit from free WiFi, 24-hour front desk service, laundry facilities, and free parking at our hotel. Explore nearby attractions like the Indianapolis Motor Speedway and the Indianapolis Zoo.

Book your stay at Extended Stay America - Indianapolis - Northwest - I-465 for a comfortable and convenient experience!

Important information:

Please note that only Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

5.3
Based on 465 reviews
Cleanliness: 2
Service: 8
Location: 9.3
Room Quality: 2.5
Amenities: 5.1
Value for Money: 5
Food and Beverage: 4.5
Overall Experience: 6
S
Suresh • family_with_children • in
1
Never stayed
Pros:

Booking. Com site screwed up my reservation and there was no one to rectify it. I literally had no book another hotel

Cons:

Booking.com customer service

2026-07-24 • via Nuitee
C
Cynthia • solo_traveller • us
3
Not recommended unless uou don't care about filth
Pros:

Not much. The entire place was filthy. The hallways smelled like damp Marijuana and all the glass doors entering the building were so dirty you could see clearly out of them. Several screens on the front of the building were damaged like they had an attempt at a breaking which was not real welcoming. The room was big but I felt like I needed rubber gloves to touch or sit on the sofa. The bathtub was old and crusted with calcification. There were crawling bugs in the bed.

Cons:

Everything

2026-07-21 • via Nuitee
J
Juny • extended_group • ca
7
Cons:

Condition of the bathroom particularly the tub in the shower.

2026-07-15 • via Nuitee
D
Donatien • solo_traveller • us
5
Getting steps in
Pros:

Location and cost

Cons:

It took 15 minutes to check in. First room on opposite side of hotel wasn't clean at 6pm 2nd room on opposite of hotel key didn't work

2026-07-13 • via Nuitee
G
Gomero • family_with_children • us
4
Cons:

No limpiaron la habitación tal vez no diario pero en los 5 días que estuve ni una sola vez, no sacaron la basura y no me quisieron reponer toallas, me dijeron que debía traer las mías, y de desayuno solo cupcakes y café

2026-07-11 • via Nuitee
R
Robin • solo_traveller • us
10
Pros:

Everything

Cons:

Smokers out side the front door.

2026-07-05 • via Nuitee
M
Marian • extended_group • us
1
This was a nightmare travel experience. Two women in a dark parking lot in a car trying to find last-minute lodging duri
Pros:

The property was in a good location.

Cons:

However, since we arrived about 12:30 AM we were not allowed to check in despite the fact that we had already paid in full on Booking.com. The young lady at the desk actually complained that we were trying to check in so late and tried to charge the credit card even though it already paid in full on Booking.com.

2026-06-23 • via Nuitee
B
Balaji • extended_group • us
4
2026-06-22 • via Nuitee
S
Sarah • family_with_children • us
4
It was ok. If it cost $70 a night I’d be ok with what we got but for $100 a night it should have been clean and a decent
Pros:

The staff was friendly/helpful

Cons:

The room was not clean, sticky floor, sink and shower did not drain, used qtips in the drawers. The breakfast was supposed to be muffins, oatmeal, coffee, tea and hot chocolate. There were very few muffins and no hot chocolate

2026-06-21 • via Nuitee
B
Betty • solo_traveller • us
1
3rd WORLD COUNTRY QUALITY-HORRIBLE!!!
Pros:

Absolutely nothing other than location

Cons:

Looked like it was in a third world country!!! Smelled horrible like smoking was definitely allowed EVERYWHERE! A/C was broken in the room and no other room was available. Furniture position was awkward, bathroom was horrible! THE MOST HORRIBLE HOTEL I've entered into!!!

2026-06-19 • via Nuitee
Y
Yvette • solo_traveller • us
1
Pros:

Nothing very unsatisfied

Cons:

Smelled terrible I bought all types of air freshers and still never got better, tub and sink stayed stopped up which made it uncomfortable to take a shower. Dishwasher was gross. Filthy seats in the kitchen area I just was very dissatisfied for my money my 2 days stay in room 307

2026-06-08 • via Nuitee
Q
Qiauna • solo_traveller • us
5
Pros:

The location.

Cons:

The smell in the hallway.

2026-06-08 • via Nuitee
B
B • couple • us
9
Thankful for convenience and decent price
Pros:

clean, friendly. good price poor

Cons:

breakfast,

2026-06-07 • via Nuitee
K
Kaw • couple • us
2
2026-06-01 • via Nuitee
D
Duane • solo_traveller • us
5
Wouldn’t Stay Here Again, unless it was my only option.
Pros:

The front desk lady was nice. They helped me out after Booking.com messed up.

Cons:

It was a little dirty and outdated. The tub needed to be resealed. Marijuana smell in the hotel. There was a flag hanging in the lobby that made me feel uncomfortable.

2026-05-29 • via Nuitee
J
Julee • solo_traveller • us
10
2026-05-26 • via Nuitee
E
Elias • family_with_children • us
10
Pros:

We came out during breakfast but it was almost gone. They person attending the breakfast didn't fill up the eggs sausage biscuits etc and several people were still coming down for breakfast. We really like staying at this hotel it's clean and the new owners are so kind as we're the previous owners.

Cons:

Make sure breakfast items are ready for customers that come down between breakfast times but breakfast is low in supply.

2026-05-25 • via Nuitee
U
Us • couple • us
5
2026-05-22 • via Nuitee
C
Channa • solo_traveller • us
8
Pros:

The Staff

Cons:

Room /bathroom need a do over

2026-05-15 • via Nuitee
J
Jaynelle • extended_group • us
4
Pros:

shower has great water pressure

Cons:

carpet was old and dingy, bathroom sink was dirty. the room smelled like it had mildew

2026-04-30 • via Nuitee