Extended Stay America Suites - Kansas City - Overland Park - Metcalf Ave

The front desk workers are extremely loud, especially the females. I was unlucky enough to have a room close to the lobby & it made the entire stay miserable. I was woken up countless times by the front desk employees screaming, laughing, etc. The breakfast is not great. The gym is tiny. When I arrived with a dog after viewing online that pets were allowed, I was told that dogs aren’t allowed at that hotel & to go board my pet instead. The hotel is extremely outdated & not a very peaceful place to stay.

I came here for a few weeks on a business trip and summer was the best! She seemed like the only employee with a smile on her face all the time and makes everyone feel extremely welcome! I would 10/10 come back

The staff is very friendly. If you need anything you have only to ask and they will do their best to provide it. The rooms are clean and comfortable.

Right away was greeted and the front desk hostess let us know what was around. She checked us in. The room was just what we needed. We will be coming here monthly thanks to the small kitchen area. And its very comfortable.

The room was clean and comfortable.

Staff was very helpful.

The staff was very sweet and very friendly. They were dealing with a lot of issues including a water main break and flooding in one room.

When we check in got there hubby seen urine on the toilet seat I had to clean it which I was piss elevator don’t work we was on the third floor room 316 I have never been at a hotel we’re elevator took us only on the 1 And 2 work don’t go to third floor had to get someone to help and the toilet didn’t flush told the housekeepers that my toilet wasn’t working came back from a funeral in a still wasn’t working. Had to tell the front desk again there was a nose ring in the drawer, which you could tell it was not clean driving for hours to have to use the stairs to the 3rd floor with luggage is bad 2days a mess

First off this hotel is way over rated on this website, it's ok, not exceptional, or wonderful, or great, just ok. My most recent stay will be my last. First the negative, there's a $100 security deposit for which they hold for five to seven days After you have checked out. Ridiculous! I've stay a 5 star Marriott's and never paid a $100 deposit. Anyway, my recent stay required three room changes, the first room the heat would work for about 10 minutes then it would switch to AC. Next room, no heat at all. Final room, heat works, but now this room had a mattress that was sunken in to the curve of someone who must have weighed 300 pounds, very uncomfortable, had to sleep on the opposite side of the bed towards the window. Do yourself a favor, spend an extra $20 bucks and get a better quality hotel. Also breakfast is a joke.

Everything was fresh nice and clean

1st room we were assigned wasn’t properly cleaned. Staff was friendly and helpful

Quite reasonably priced.

Good value, great location for our needs and Summer was terrific with checking us in and general pleasant conversation during our 3 night stay. Would stay again.

It is under construction

It seem to have a clean appearance when I entered the lobby but when I got to my room it wasn't as clean as I would've liked. Every single door knob was dirty and smeared as if they had not been cleaned in a long time. Then I found out after checking in that there would be no water from 9am to 2pm everyday. I guess because of that there was also no breakfast available. That was the reason that I chose this hotel. I was very disappointed.

Horrible

The water was out for the day after we arrived. Management made suitable adjustments in price.

The rooms are always quiet. I don't hear road noises or people in the hallways moving . The rooms are always clean and nice. Also the air conditioner and heater are quiet and efficient.