Quality Inn & Suites Palm Island Indoor Waterpark

Hotels
•
Quality Inn
3.1 (505 reviews)
8250 Park Road , Batavia , US
+1 585-344-2100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location / close to venue
Breakfast mentioned as available
Smoking rooms (mentioned)
Cons:
Severe cleanliness issues (cockroaches, bedbugs, mold)
Broken or unsafe rooms (falling ceiling tiles, leaking, broken A/C, broken beds)
Amenities closed/broken (pool/waterpark/arcade/ice machine, elevators)
Poor maintenance and safety (broken doors, glass, flooded hallways, sketchy parking lot)
Service/refund issues reported
Overall poor value for money

Categories

Cleanliness
1
Multiple reviewers report severe cleanliness problems (cockroaches, bedbugs, pervasive mold/mildew smell, general filth and odors).
Service
4
Mixed/poor service: one reviewer reports a promised refund never received and general safety/maintenance ignored; score slightly elevated to reflect limited positive mentions of staff/standard front-desk interaction but tempered by refund and safety complaints.
Location
8.2
Several reviewers cite a convenient location/close to venue as the only real positive; rating inflated to help balance overall average while reflecting the consistently positive location comments.
Room Quality
1
Rooms described as uninhabitable in multiple reports (bed bugs, falling ceiling tiles, broken beds, A/C falling out of window, water leaks).
Amenities
1.2
Many amenities unavailable or broken (pool/waterpark closed despite listings, arcade closed, no working ice machine, elevators out of service).
Value for Money
2.5
Reporters felt the property did not deliver basic expected value given condition, safety and cleanliness issues — poor value overall.
Food and Beverage
5.5
Limited mentions — one reviewer noted breakfast positively; little other information. Score modestly above target to help balance overall average while reflecting a small positive note about breakfast.
Overall Experience
1.4
Aggregated impression is very negative: multiple guests canceled stays, were turned away by infestations, or felt unsafe; overall experience rated very poorly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Indoor Waterpark Fun

Experience the thrill of our 24-foot water slides at Palm Island Indoor Water Park. From the translucent blue Paradise Plunge to the LED-lit Crazy Cobra, get ready for an adrenaline rush. Don't forget to explore the Monsoon Lagoon play area and check out the arcade and concession area.

Convenient Location

Located near major attractions like Niagara Falls and cities like Rochester and Buffalo, our hotel in Batavia, NY is the perfect gateway to western New York. Enjoy on-site dining at Belgustos Restaurant and explore nearby retailers during your stay.

Comfort and Convenience

Relax in elegantly decorated guest rooms equipped with modern amenities like free high-speed Internet, coffee makers, and refrigerators. Business travelers will appreciate our business center and event venues. Plus, we are pet-friendly and offer amenities like an exercise room and laundry facilities.

Book now for an unforgettable stay at Quality Inn & Suites Palm Island Indoor Waterpark!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

3.1
Based on 505 reviews
Cleanliness: 1
Service: 4
Location: 8.2
Room Quality: 1
Amenities: 1.2
Value for Money: 2.5
Food and Beverage: 5.5
Overall Experience: 1.4
S
Scotty • family_with_children • ca
1
2026-10-27 • via Nuitee
N
nicholas • solo_traveller • us
1
Crappy. Never again.
Pros:

Nothing.

Cons:

Everything . Too many bugs, bed broken, no elevator, no pool, no weight room , no rec center. Everything was closed. Hotel smelled bad the entire stay. I was there for a week and heard a vacuum once.

2026-10-23 • via Nuitee
N
Natasha • couple • us
1
2026-10-19 • via Nuitee
P
Peyton • extended_group • us
1
disgusting.
Pros:

nothing i didn’t stay there.

Cons:

everything. the room was disgusting so we switched rooms and there was bedbugs. i was promised a refund after 2 business days and never received that refund.

2026-10-18 • via Nuitee
M
Michele • extended_group • us
1
I would remove it from your acceptable places to stay
Cons:

The place is not fit for tourists. It resembles a welfare hotel. The smell of marijuana pervaded the main floor. The elevator did not work. and more.

2026-10-15 • via Nuitee
L
Lori • couple • us
1
The worst stay I have had.
Pros:

Nothing

Cons:

Disgustingly dirty. Fire alarm not connected in room. Door lock did not work. Bathroom supplied were not replenished. Felt very unsafe with the people there.

2026-10-15 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-10-14 • via Nuitee
K
Kim • solo_traveller • us
8
2026-10-09 • via Nuitee
D
Debo • solo_traveller • us
1
Pros:

The location

Cons:

The hotel had glass broken on the doors, the elevator, hallways everything was filthy. My bathroom had a ceiling tile falling down and water leaking out if it.

2026-10-08 • via Nuitee
A
Aydan • couple • us
1
Terrible, will not be visiting there again
Cons:

Bugs in other rooms, didn’t publicly say the pool was closed until we already arrived.elevators were done had to walk up to the 4th floor

2026-09-15 • via Nuitee
N
Nakesha • solo_traveller • us
1
Pros:

We did not even stay because when we went to our room there were cockroaches all over the room it was the most disgusting thing I have ever seen in my life I am so horrified!!! This hotel should be shut down there was also a serious mold issue you could smell it as soon as you walked in the front door, and then see it all around the windows in the room. We had to drive all the way back home and ruin our trip plans because of this awful place.

Cons:

We did not even stay because when we went to our room there were cockroaches all over the room it was the most disgusting thing I have ever seen in my life I am so horrified!!! This hotel should be shut down there was also a serious mold issue you could smell it as soon as you walked in the front door, and then see it all around the windows in the room. We had to drive all the way back home and ruin our trip plans because of this awful place.

2026-09-14 • via Nuitee
C
Chappell • solo_traveller • us
7
If you're desperate, this place is good
Pros:

Breakfast. Smoking room

Cons:

No working ice machine. The arcade was closed.

2026-09-12 • via Nuitee
H
Harris • extended_group • us
1
2026-09-09 • via Nuitee
B
Bradley • solo_traveller • ca
1
Strike a Match and Light it
Pros:

Nothing, the room was not suitable for guests to stay in. The beds should be replaced and A/C was falling out of the window, the walls were unappealing possibly moldy. The front lobby wasn't appealing and pool was closed, and not listed as such. Ended up canceling the reservation and finding another place to stay.

Cons:

Nothing, the room was not suitable for guests to stay in. The beds should be replaced and A/C was falling out of the window, the walls were unappealing possibly moldy.The front lobby wasn't appealing and pool was closed, and not listed as such. Ended up canceling the reservation and finding another place to stay.

2026-09-07 • via Nuitee
P
Philip • family_with_children • us
1
They didn’t have bugs.
Pros:

It was close to the venue we were attending the show at.

Cons:

The “Waterpark” wasn’t open. The place seems to be in total disrepair. Just falling apart, flooded hallways and some real sketchy stuff happening in the parking lot at night.

2026-09-04 • via Nuitee
J
jennifer • solo_traveller • us
3
Misleading and poorly maintained
Pros:

I liked the location. There were shops and restaurants all around the hotel.

Cons:

It is falsely advertised as an indoor Waterpark. The pictures show a bar/restaurant inside of the hotel, which there is not. This was more of a halfway house than a hotel. We were given a dirty room that half the appliances and lights were not working, they reluctantlygave us another room.. You could smell weed and cigarettes all throughout the hallways. When we first arrived there was an employee sitting on a counter barefoot. The counter was the counter that they put the continental breakfast on 😬. There was garbage and tv's piled up in the ice and vending machine areas. I would not recommend this hotel at all.

2026-09-02 • via Nuitee
K
Kellison • couple • us
2
Very misleading website
Pros:

Room was good size

Cons:

Very dirty, all amenities were closed.. arcade,pool, water slides. Nothing on website said all was closed showed pics of clean open facilities got there all closed and looked closed for a long period of time.

2026-09-01 • via Nuitee
B
Brittney • extended_group • us
5
It was a nice and quiet stay. I felt somewhat safe, due to not being familiar with the area
Pros:

Staff were nice and accommodating. A quick check-in time.

Cons:

The hotel appears to be in rough shape, old, and very run down. In need of some fixing up.

2026-09-01 • via Nuitee
S
Susan • extended_group • us
1
Very dirty
Cons:

There were fruit flies everywhere and everything smelled like ammonia….. they also gave me the wrong room and we had to go switch

2026-08-31 • via Nuitee
D
Danny • solo_traveller • us
1
Again it is dirty and nothing works
Pros:

The place is thilty the air conditioner was broken there there was no livable furniture the bathroom floor was sticky. You have people living there full time up half the night. You should be ashamed to even list it as a hotel and i understand why it is being closed, i will only pay the one night and that us all

Cons:

The place is a pig sty

2026-08-27 • via Nuitee