Holiday Inn Westbury-Long Island by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (500 reviews)
369 Old Country Road , Carle Place , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Inadequate breakfast options
Service issues reported
Weak water pressure

Categories

Cleanliness
8.09
The facility was very clean, but some rooms had cold floors and felt inadequate in amenities.
Service
8.56
Staff was exceptionally friendly and kind, although there were reports of poor service in some cases.
Location
9.1
Excellent location close to shopping and dining, making it very convenient for travelers.
Room Quality
8.05
Rooms were clean and comfortable, but some had reported issues like weak water pressure and lack of essential furniture.
Amenities
7.58
Basic amenities were present, but no breakfast included and limited dining options.
Value for Money
8.04
Good for the price point, though some guests found it lacking in comparison to other hotels.
Food and Beverage
7.59
Breakfast options were not that great; some guests reported no breakfast included.
Overall Experience
8.56
Overall pleasant stays reported, but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:17

Property Description

Convenient Location and Amenities

This Carle Place hotel is conveniently located adjacent to Westbury Shopping Center and just 6 km from Garden City Golf Club. Perfect for both leisure and business travelers, the hotel offers a 24-hour market in the lobby for added convenience.

Comfortable Rooms and Modern Features

Each spacious room at the Holiday Inn Westbury-Long Island is warmly decorated and equipped with modern amenities including a Keurig coffee maker, large flat screen TV, and ergonomic work desk. Guests can unwind and relax in style.

Dining and Entertainment Options

Indulge in a culinary journey at the Royale Restaurant & Bar, serving delicious Indian-American dishes for breakfast, lunch, and dinner. With free Wi-Fi, a fitness center, and business center, this hotel ensures a comfortable stay for all guests.

Book your stay at Holiday Inn Westbury-Long Island now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 500 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 8.56
M
Maryann • family_with_children • us
10
Pros:

Great

Cons:

Great

2026-03-16 • via Nuitee
K
Karody • solo_traveller • us
3
Not worth the money
Pros:

Centrally located to where I needed to be

Cons:

Property smelled of marijuana smoke on the second floor but The fragrance of the air freshener in the foyer was headache inducing -
Perhaps to mask the marijuana smell?
Staff inconsistent with cleaning- between day 1 and 2 floors were not swept in spite of creamer powder spilling on the floor.
Last day room was not cleaned, bed was not made

2026-03-10 • via Nuitee
G
Ghioti • family_with_children • us
10
2026-03-05 • via Nuitee
M
MAUREEN • couple • us
10
An excellent experience.
Pros:

Delightful staff. Comfortable and functional room. Comfy bed. Great shower. Live the Dove products. And the coffee was delicious!

Cons:

Nothing

2026-03-04 • via Nuitee
G
Ghioti • family_with_children • us
10
2026-02-24 • via Nuitee
G
Gk • couple • gr
7
2026-01-30 • via Nuitee
W
Wendell • couple • gb
3
This is United States of America do better please.
Pros:

It’s clean good location

Cons:

The heat in the room I stayed in was horrible and it’s not the first time I’ve experienced heat problems at this hotel.

2026-01-29 • via Nuitee
7
787janellej • Solo travel
2
DO NOT STAY HERE EVERRRRRR
Pros:

Worst hotel I have ever stayed at .DO NOT STAY HERE . Rooms were dirty staff is rude . I arrived as I was trying to check in witness the nasty attitudes while they were talking at guest. The way they spoke to her was unacceptable. They have long term guest staying that they treat like garbage. They do not allow those guest to eat or enter restaurant. They make them eat in basement . My room did not have microwave . All guests use same microwave which is nasty . The staff sat in face talking about other guest calling them homeless saying they should be lucky we allow them to stay and provide food , saying all they do is complain . If they were on the street they wouldn’t have any food . Take what they can get or don’t eat . That is not how you speak about your guest . Not how you speak or treat anybody regardless of their situation. Roaches and mice running around hotel. This place needs to be shut down .

2026-01-27 • via Tripadvisor
C
colindempsey • couple • us
8
The staff are excellent and the major reason I would return.
Pros:

The staff was helpfull and friendly.

Cons:

nothing

2026-01-20 • via Nuitee
R
Roberta • family_with_children • us
8
Cons:

No Pool

2026-01-19 • via Nuitee
M
Mohammed Ahsanur • family_with_children • us
8
2026-01-19 • via Nuitee
J
Jean • couple • us
8
2026-01-19 • via Nuitee
R
Robert • couple • us
8
2026-01-19 • via Nuitee
Y
Yi • family_with_children • us
9
2026-01-19 • via Nuitee
D
DiPilato • solo_traveller • us
8
2026-01-15 • via Nuitee
F
Faibel • solo_traveller • us
7
2026-01-13 • via Nuitee
R
Raymonde • couple • us
9
Pros:

It was very quiet

Cons:

The bathroom wasn’t clean enough the toilet wasn’t clean enough toilet paper holder was dirty so much dust

2026-01-05 • via Nuitee
S
sureyya • couple • us
10
2026-01-01 • via Nuitee
J
James • solo_traveller • us
7
Meh
Cons:

I got a handicap room which had cold floor because it was carpeted. There were some inconveniences like no closet. PThe hotel did not appear full so a regular room was probably available.

2026-01-01 • via Nuitee
L
LaWanna • solo_traveller • us
8
2025-12-31 • via Nuitee