Extended Stay America Suites - Memphis - Wolfchase Galleria

Hotels
Extended Stay America Suites
7.4 (591 reviews)
2520 Horizon Lake Drive , Memphis , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Knowledgeable staff
Comfortable stay
Cons:
Lack of cleanliness
Issues with room quality

Categories

Cleanliness
6.31
Several reviews noted issues with cleanliness, citing dirty rooms, used towels, and unclean dining areas.
Service
8.28
Multiple reviews praised the staff for being helpful, welcoming, and attentive, creating a positive atmosphere.
Location
8.82
Guests appreciated the location being quiet, close to the mall, and convenient for travel.
Room Quality
6.77
While some rooms were noted as clean and comfortable, others experienced issues like mold and unclean linens.
Amenities
7.8
Amenities such as the gym and breakfast area received some positive mentions, but overall satisfaction was mixed.
Value for Money
7.26
Value perception varied; some guests felt they received good service for the price, while others felt disappointed.
Food and Beverage
6.31
Reviews indicated dissatisfaction with the breakfast quality and availability.
Overall Experience
7.68
Mixed experiences were noted, with some guests loving their stay, while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:01

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stove top, microwave, and refrigerator. Say goodbye to dining out every night and embrace the flexibility to cook your own meals during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our grab-and-go breakfast that includes a variety of options such as bars, muffins, hot cereal, coffee, and tea. Whether you're in a rush or prefer to enjoy breakfast in the comfort of your room, we've got you covered.

Convenient Location and Free Parking

Located near the Wolfchase Galleria Mall, Graceland, and the Memphis Zoo, our hotel offers a prime location for exploring the city. With free onsite parking, you can conveniently park your car and easily access all the nearby attractions.

Book your stay at Extended Stay America - Memphis - Wolfchase Galleria now for a comfortable and convenient experience!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 591 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 7.68
J
Julie solo_traveller us
9
Pros:

Price

Cons:

It was hard to find

2026-08-24 via Nuitee
G
Glenn couple us
7
2026-08-24 via Nuitee
A
Angel Genaro solo_traveller mx
7
2026-08-11 via Nuitee
J
Justus couple us
4
2026-08-08 via Nuitee
K
kennethhF5135XS Solo travel
10
Peace and Quiet
Pros:

Loved my stay here. The building and my room were very clean. Jasmine was very respectful and helpful when I came to check-in.

2026-08-06 via Tripadvisor
R
Ronald solo_traveller us
2
Disappointed
Cons:

Bath towel was more than just threadbare, I could put my hand through a hole on the center of the towel. Advertised breakfast was nothing more than coffee and paper packets of Oatmeal. I simply turned around and went back to my room and finished packing and left. I stopped for breakfast at a restaurant down the road. Don't advertise this as a breakfast.

2026-08-06 via Nuitee
R
Robert couple us
10
stay was fine, forgetting my day planner has caused a lot of problems for me..
Cons:

I forgot my day planner in the room when we left and is creating a lot of problems for myu business

2026-08-06 via Nuitee
C
Cockrum couple us
3
2026-08-04 via Nuitee
C
Cherie solo_traveller us
1
THE ABSOLUTE WORST HOTEL STAY INY 68 YEARS ON THIS PLANET!!!
Pros:

Didn't eat

Cons:

N_A

2026-08-03 via Nuitee
K
Khloe couple us
7
2026-08-03 via Nuitee
C
Casper family_with_children us
5
Pros:

The breakfast was very basic - granola bars, (meh) coffee, oatmeal packets. Booking.com wouldn't go through (the website's fault?). I purchased through the hotel's website and have to deal with booking.com for a refund. The pool was open at night but unlit. There was a smoker at the pool and individuals smoking right outside of the entrance.

2026-08-02 via Nuitee
Q
Q1898AQchrisb Business
10
Great service
Pros:

Love this hotel. Ms. Iris is the best.

2026-07-25 via Tripadvisor
A
Antonio extended_group us
10
A great experience and will stay again
Pros:

They had great customer service the lady’s there are so sweet ms Shantae made me feel right at home I will recommend anybody traveling to Memphis to stay here

2026-07-25 via Nuitee
M
Macklin solo_traveller us
1
2026-07-24 via Nuitee
M
Macklin solo_traveller us
1
2026-07-24 via Nuitee
M
Macklin solo_traveller us
1
2026-07-24 via Nuitee
J
Johnathan family_with_children us
1
Keep your money
Pros:

Nothing

Cons:

The place was nastu

2026-07-23 via Nuitee
P
Precious Rena couple us
10
2026-07-23 via Nuitee
M
Macklin solo_traveller us
1
2026-07-22 via Nuitee
W
Willie couple us
10
2026-07-20 via Nuitee