Extended Stay America Suites - Memphis - Wolfchase Galleria

Hotels
•
Extended Stay America Suites
7.4 (591 reviews)
2520 Horizon Lake Drive , Memphis , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Knowledgeable staff
Comfortable stay
Cons:
Lack of cleanliness
Issues with room quality

Categories

Cleanliness
6.31
Several reviews noted issues with cleanliness, citing dirty rooms, used towels, and unclean dining areas.
Service
8.28
Multiple reviews praised the staff for being helpful, welcoming, and attentive, creating a positive atmosphere.
Location
8.82
Guests appreciated the location being quiet, close to the mall, and convenient for travel.
Room Quality
6.77
While some rooms were noted as clean and comfortable, others experienced issues like mold and unclean linens.
Amenities
7.8
Amenities such as the gym and breakfast area received some positive mentions, but overall satisfaction was mixed.
Value for Money
7.26
Value perception varied; some guests felt they received good service for the price, while others felt disappointed.
Food and Beverage
6.31
Reviews indicated dissatisfaction with the breakfast quality and availability.
Overall Experience
7.68
Mixed experiences were noted, with some guests loving their stay, while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:01

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stove top, microwave, and refrigerator. Say goodbye to dining out every night and embrace the flexibility to cook your own meals during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our grab-and-go breakfast that includes a variety of options such as bars, muffins, hot cereal, coffee, and tea. Whether you're in a rush or prefer to enjoy breakfast in the comfort of your room, we've got you covered.

Convenient Location and Free Parking

Located near the Wolfchase Galleria Mall, Graceland, and the Memphis Zoo, our hotel offers a prime location for exploring the city. With free onsite parking, you can conveniently park your car and easily access all the nearby attractions.

Book your stay at Extended Stay America - Memphis - Wolfchase Galleria now for a comfortable and convenient experience!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 591 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 7.68
C
Cassandra • family_with_children • us
10
2026-10-30 • via Nuitee
K
Khloe • couple • us
7
2026-10-25 • via Nuitee
K
Korina • solo_traveller • us
3
Disappointed
Pros:

Not a thing

Cons:

Staff wasn’t the most friendly. Got charged by them
And booking. Gave me attitude while asking them about it. Side room and room Door had trouble opening.
Out of date.
Didn’t feel comfortable walking barefoot. Carpet looked 30 years old
Bed was small and uncomfortable.
Room had a weird smell

2026-10-21 • via Nuitee
S
Simone • family_with_children • us
6
An unsecured side exit next to my room
Pros:

Convenient

Cons:

The outer door did not lock to the parking lot and was told that was the door a lot of people come in and out. Tried another outer door, and the lock wouldn't open. Breakfast was only coffee , nothing else. Told them again in the morning about the door , casually told waiting on parts.

2026-10-18 • via Nuitee
J
James • couple • us
10
Pros:

Everything

2026-10-13 • via Nuitee
A
Alexis • family_with_children • us
10
Pros:

Cleanliness , exceptional staff

Cons:

That the elevator has been down for weeks

2026-10-10 • via Nuitee
A
Alaa • couple • us
1
So bad not clean and the smell so bad
Pros:

Nothing

Cons:

So dirty

2026-10-09 • via Nuitee
L
LaToya • solo_traveller • us
10
2026-10-09 • via Nuitee
9
96 • solo_traveller • us
10
2026-10-08 • via Nuitee
J
Joseph • solo_traveller • us
5
Pros:

Quiet room and building

Cons:

No staff available for hours
No breakfast was available due to no staff present
Elevator was not working

2026-10-08 • via Nuitee
R
roldan • family_with_children • us
2
2026-09-19 • via Nuitee
I
Ieshia • solo_traveller • us
1
2026-09-16 • via Nuitee
I
Ieshia • solo_traveller • us
1
2026-09-16 • via Nuitee
M
Marilyn • family_with_children • us
9
Pleasant
2026-09-14 • via Nuitee
T
Tena • solo_traveller • us
1
Bad place to stay!
Pros:

Nothing

Cons:

Everything from check-in, grumpy receptionist, I was given a first floor room and once he realized I had a dog, he moved me to the third floor stating no dogs allowed on the first floor. The elevator was out of order, so we had to go up and down the stairs. Good thing I am healthy and there were dogs on the first floor. My sister in law had a dog barking in the room next door. Dirty, dirty and stinky! The morning grab and go breakfast was coffee or tea. I will never stay or recommend this place to anyone.

2026-09-12 • via Nuitee
A
Alexis • extended_group • us
9
2026-09-07 • via Nuitee
W
White • couple • us
10
2026-09-06 • via Nuitee
I
Ieshia • solo_traveller • us
7
2026-09-04 • via Nuitee
I
Ieshia • solo_traveller • us
7
2026-09-04 • via Nuitee
G
Glenn • couple • us
10
Great place stay .
Pros:

Clean

Cons:

Professional

2026-09-03 • via Nuitee