Extended Stay America Suites - Memphis - Wolfchase Galleria

Hotels
Extended Stay America Suites
7.4 (534 reviews)
2520 Horizon Lake Drive , Memphis , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Knowledgeable staff
Comfortable stay
Cons:
Lack of cleanliness
Issues with room quality

Categories

Cleanliness
6.31
Several reviews noted issues with cleanliness, citing dirty rooms, used towels, and unclean dining areas.
Service
8.28
Multiple reviews praised the staff for being helpful, welcoming, and attentive, creating a positive atmosphere.
Location
8.82
Guests appreciated the location being quiet, close to the mall, and convenient for travel.
Room Quality
6.77
While some rooms were noted as clean and comfortable, others experienced issues like mold and unclean linens.
Amenities
7.8
Amenities such as the gym and breakfast area received some positive mentions, but overall satisfaction was mixed.
Value for Money
7.26
Value perception varied; some guests felt they received good service for the price, while others felt disappointed.
Food and Beverage
6.31
Reviews indicated dissatisfaction with the breakfast quality and availability.
Overall Experience
7.68
Mixed experiences were noted, with some guests loving their stay, while others had significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:01

Property Description

Fully Equipped Kitchen in Every Room

Enjoy the convenience of a fully equipped kitchen in every room, complete with a stove top, microwave, and refrigerator. Say goodbye to dining out every night and embrace the flexibility to cook your own meals during your extended stay.

Complimentary Grab-and-Go Breakfast

Start your day right with our grab-and-go breakfast that includes a variety of options such as bars, muffins, hot cereal, coffee, and tea. Whether you're in a rush or prefer to enjoy breakfast in the comfort of your room, we've got you covered.

Convenient Location and Free Parking

Located near the Wolfchase Galleria Mall, Graceland, and the Memphis Zoo, our hotel offers a prime location for exploring the city. With free onsite parking, you can conveniently park your car and easily access all the nearby attractions.

Book your stay at Extended Stay America - Memphis - Wolfchase Galleria now for a comfortable and convenient experience!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 534 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.82
Room Quality: 6.77
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 6.31
Overall Experience: 7.68
H
Hernandez solo_traveller us
9
A good value for a few days to stay.
Pros:

It was quiet, clean and comfortable.

Cons:

It was not within walking distance of restaurants or shops.

2026-05-01 via Nuitee
P
Peggy couple us
10
2026-04-29 via Nuitee
K
Kristin couple us
10
The service representative on the 3/11 shift was great . She was so sweet and very understanding
Pros:

Everything was great

Cons:

N/a

2026-04-27 via Nuitee
K
Kristin couple us
10
Custom service was great
Pros:

Everything was great

Cons:

N/a

2026-04-27 via Nuitee
S
Shemeka family_with_children us
9
Update the breakfast and at least add an ice machine
Pros:

Location

Cons:

No pool, no ice machine, no breakfast that grab and go is jail food or a piece of shit!

2026-04-24 via Nuitee
R
Rita solo_traveller us
4
Never Again......
Pros:

I liked the location and the size of the room

Cons:

I didn't like the smell of the room , the dead roaches in the room the dark lightening in the bathroom, the fact that u had to pay an extra $10 a day for them to freshen up your room. The fact that you have to wait for the hotel staff to get done with his nap to be assisted when you go down at 8 or 9pm...... And i really didnt like when an unknown man opened my door and say "oh im sorry i was just making sure you were still here" so yeah we LEFT.. Then the lady at the desk stated she didnt know who he was but he had a key NEVER AGAIN......

2026-04-22 via Nuitee
W
Willie couple us
10
2026-04-22 via Nuitee
K
Katictrese couple us
10
Nice and comfortable
Pros:

Great location everything was nice and the front desk host was very nice and help

Cons:

N/A

2026-04-21 via Nuitee
S
Susan couple us
6
Good value but not very clean. The ladies at the front desk were amazing.
Pros:

The customer service.

Cons:

It wasn’t clean.

2026-04-17 via Nuitee
S
Shawn couple us
3
Speechless lack of professionalism
Pros:

Location

Cons:

Staff no very accommodating and very unprofessional and no communication skills…

2026-04-16 via Nuitee
A
Alex couple us
3
Wild.
Pros:

Not much.

Cons:

Counter attendee was no where to be found for over 10 mins after arrival at 8 pm, rang bell several times. Finally another guest noticed us at the counter walking by and told us we had to call the hotel front desk number, as they had to earlier to get his attention. I began calling the counter while standing at the counter. After about 10 rings the counter attendee appeared from the office area, I assume asleep. He looked at me and was like just ring the bell, and we were like bro we did.. how high are you? He finally started to get us our keys and was half asleep or something??

2026-04-15 via Nuitee
R
ronald family_with_children us
10
Pros:

Everything

Cons:

Nothing was wrong

2026-04-09 via Nuitee
J
Jermaine couple us
6
2026-04-08 via Nuitee
E
evernighte Solo travel Houston, Texas
10
Great
Pros:

Super friendly and amazing staff I was here for month and they took great care of me and my dogs

2026-04-06 via Tripadvisor
R
roberta family_with_children it
7
2026-04-06 via Nuitee
C
Christina family_with_children us
7
2026-04-04 via Nuitee
C
Camilla family_with_children us
10
The rooms clean and staff very polite and helpful!
Pros:

Very Clean!!

Cons:

I love the property!

2026-04-03 via Nuitee
C
Christopher solo_traveller us
9
2026-03-26 via Nuitee
M
Michael family_with_children us
10
2026-03-25 via Nuitee
K
kashif family_with_children us
2
2026-03-25 via Nuitee