Extended Stay America Suites - Austin - Northwest - Research Park

Hotels
•
Extended Stay America Suites
5.4 (374 reviews)
12424 Research Boulevard , Austin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Cleanliness
Great service
Positive staff interactions
Cons:
Lack of amenities
Room maintenance issues
Security concerns

Categories

Cleanliness
3.98
The review indicates cleanliness is good, but there were issues in the bathroom.
Service
7.45
Positive sentiments regarding staff and management, especially manager Monica.
Location
5.99
Implied to be adequate, but additional concerns regarding security raised.
Room Quality
4.94
The room quality was not specifically mentioned; hence standard quality is assumed.
Amenities
4.97
Lacking basic amenities as soap and shampoo were missing.
Value for Money
4.93
Overall value not explicitly mentioned; assuming standard for this hotel tier.
Food and Beverage
4.98
No mention of food and beverage quality; assumed standard for this hotel tier.
Overall Experience
5.95
Mixed feelings due to cleanliness and amenities despite good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:28

Property Description

Fully Equipped Kitchen for Convenience
Experience the comfort of a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Enjoy the convenience of cooking your own meals during your stay.

Convenient Amenities for Extended Stays
Benefit from laundry facilities, ironing amenities, and upgraded bedding with extra pillows. Our goal is to make your extended stay as comfortable as possible.

Ideal Location for Business and Leisure
Located near Research Park Business Center, Sixth Street, and Camp Mabry, our hotel is perfectly situated for both business and leisure travelers. Explore nearby attractions with ease.

Book now to enjoy a seamless extended stay experience at Extended Stay America - Austin - Northwest - Research Park.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time for a small fee. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.4
Based on 374 reviews
Cleanliness: 3.98
Service: 7.45
Location: 5.99
Room Quality: 4.94
Amenities: 4.97
Value for Money: 4.93
Food and Beverage: 4.98
Overall Experience: 5.95
J
jaime • extended_group • ec
2
Pésimo sitio
Pros:

La limpieza

Cons:

La ducha no tenía cortina. No había jabón, no había shampoo.
La ducha casi no funcionaba

2026-01-19 • via Nuitee
K
Korniji • partner
10
Pros:

Hey the staff was great the manager Monica was wonderful she handled the situation that we had great communication

2025-07-25 • via Nuitee
K
Korniji
10
Pros:

Great staff and management team Monica

2025-07-25 • via Nuitee
M
Miguel • family_with_children • us
6
Can imprime
Pros:

:(

Cons:

Smell dope all area
TV no work
insecurity in the car park

2025-07-12 • via Nuitee
J
Jesus • solo_traveller • us
10
2025-07-11 • via Nuitee
J
jerry • extended_group • us
10
good
Pros:

everything

Cons:

.

2025-07-09 • via Nuitee
N
Neisha • family_with_children • us
4
It’s ok if u want to lay ur head down. There’s a kitchen but u have to bring ur own pots or pay $30 something dollars fo
Pros:

Distance from my job was great

Cons:

I have to pay for clean towels and wash cloths, they don’t do housekeeping til every 7 days but I was there for 12 days and never got housekeeping.

2025-07-03 • via Nuitee
J
Jenkins • solo_traveller • us
10
Pros:

Monica, the manager, personifies what an effective leader in the travel industry should be. Nikki and the rest of the staff are amazing and wonderful to engage with.

Cons:

Nothing!

2025-07-01 • via Nuitee
S
Simo • review category business travellers • us
1
Bad
2025-06-25 • via Nuitee
O
Oscar
10
Pros:

Great friendly customer service

2025-06-19 • via Nuitee
F
Fritz • family
4
Pros:

I mistakenly stumbled into this din of sin and regret thinking it was an "Extend Stay America" which I knew for being cheap and perhaps not in top shape, but at least neat and clean. Wrong. I asked at the front desk, and the clerk said "This is a Select Property". Generally, I have known "Select" to mean a bit better, not the lowest of the low. Better word choices would have been "Economy" or "Budget" to clearly let you know you've taken a downgrade. The couch was old, tattered, ripped, and very visibly gouged. The wood cabinet tops were heavily discolored by water stains and abuse, The countertops had cigarette burns. The bathroom sink was pitted and permanently stained multiple different colors. The shower was "motion activated" so you've got to bust a little dance move to keep it going. The bathroom door top hinge was a few days away from falling completely off, potentially injuring a guest. The key cards had been re-used so any times they only worked for about 6-8 hours before having to be re-programmed. And no, they weren't magnetically erased - I used the card to enter my room, set it on the counter, and went I went to leave, it would no longer open the door. I only tested it because my other key didn't work when entering previously. Oh, and the front desk is shuttered at 5pm. Call for help. Or better yet, stay somewhere else.

2025-06-09 • via Nuitee
O
Oscar
10
Pros:

Great place to stay, very friendly staff and comfort is awesome

2025-06-06 • via Nuitee
D
Dylan
10
Pros:

I love how friendly the staff jas been. Thay are all amazing. Thank you

2025-06-05 • via Nuitee
O
Oscar
10
Pros:

Great friendly staff. management is awesome and very helpful

2025-05-31 • via Nuitee
H
Hnin • young couple • us
6
I need the housekeeping weekly.
Pros:

I made for breakfast by myself.

Cons:

They didn’t provide housekeeping for my room weekly.

2025-05-29 • via Nuitee
N
Nona
8
Pros:

Pretty good area

2025-05-25 • via Nuitee
S
Steven • family_with_children
10
Pros:

It so quiet area so we love it it peaceful:)

2025-05-14 • via Nuitee
V
Verified traveler
2
Worked all day and was book but turned away.
Pros:

Well it might of been good but they didnt let me in. So waiting on refund . Markisha said that she did the refund so waiting but if you are trying to get ahold of someone to check on it from Hotels.com for get it. Vitural assistance is a joke. So will wait a couple more days to see

2025-05-02 • via Nuitee
S
Steven • family_with_children
10
Pros:

It very peaceful in that area :) it good for us to be safe :)

2025-04-30 • via Nuitee
B
Brandon
2
Pros:

I didn't end up staying here and also talked to Nikki in the morning that I am checking out early. The room had a very bad smell and also cockroaches running on the ground.

2025-04-22 • via Nuitee