Extended Stay America Suites Houston Med Ctr Braeswood Bl

Kitchen had NOTHING in it. The only breakfast was coffee.

We had to get our own towels sheets trash bags and throw our trash. We stayed 7 days. Were told no room service until 14 days. Housekeeping staff were nice and would clean if you asked. You could tell they were afraid of management. Breakfast was small muffin. No carpet in rooms. Hotel smelled really bad. Location is perfect for medical appointments. Have to return in January . We won't be staying there!!!

I was in a downstairs unit. Someone above our room caused loud noises of disburance majority of the night.

I've stayed there at least 90 times I try to overlook it the convenience is great but I try to overlook the conditions but the conditions keep getting worse and worse and worse the elevator is out most of the times three of the last four times I've been there the elevators been out. I overlook the fact that the furniture disappears like no sofa in this one no chairs in this room there's always little roaches but overlook that because of the price but it's this time I can't overlook it so I'm going to pull them off my list and pay more money and drive a further distance to the hospital

It is what it is. Room was clean. Smoke alarm was missing, the whole shower fixture was loose and the bed felt like a bunch of cardboard boxes. AC worked good though and you do get a full kitchen. For an emergency stay at a cheap price i cant really complain. Destiny at the frint counter was super nice as well.

Staff was great, hotel not so much

The bed was terrible. It had a two inch sway in the middle

Staff were super friendly. Even helped my senior dad look for his wallet he lost! The hotel itself was clean but air vents were really dirty. Ac didn’t work the first night but was quick to fix the next day. Love the staff not the hotel.

Elevator was not working

The bed was terrible. It was two inches lower in the middle than on the sides. (Sway back)

The air did not stay on it was hot in our room we didnt rest at all and had to be at the hospital at 8 am. The whole hotel smelt like weed it was a terrible experience ill never stay there again or recommend to anyone

Convenient to hospital, clean, value.

Maria at front desk offered outstanding service and is a good ambassador for the hotel

Nothing like pictures posted!

Rooms are dirty, seen some cockroaches but it’s a convenient location and affordable for our visits to the medical center.

Fix the Elevator, shower drian, ours the water would stay took long to go down the drain, accommodate those who cant ise stairway!

The rooms were clean, I like a full kitchen. The elevator was not working and the thermostat in the room was pre programed so it keeps reverting to the set temp every couple of hours. Woke up in middle of night burning up and the AC was changed again, made it hard to sleep well and get comfortable. They advertise a breakfast but all they had was coffee and 1package of instant oatmeal, nothing like their pictures advertised.

Fix the elevator

Elevator was not working. No rooms on first floor. I’m cancer patient at MdAnderson. It was difficult task walking stairs

First stay 3 months ago elevator was broken
Came back and elevator was still broken.
I had asked for a room on the first floor…however they didn’t have one…only in the 3rd floor. Understood i have cancer and undergoing chemo treatments-I cannot walk up 3 stairs.
Finally the manager came and was able to make accommodations for me on the first floor.
It was very stressful-i drive 4 hours to rest before and after.
Thankfully they made it work…however not certain if I will book another night.

Na