Candlewood Suites Houston Space Center - Webster

Hotels
•
Candlewood Suites
5.7 (171 reviews)
720 Bay Area Blvd , Webster , US
+1 281-338-7711

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Clean rooms reported by several guests
Some reports of friendly/helpful staff and fast check-in
Pet friendly
Wifi available
Convenient location near mall
Cons:
Rude/unhelpful front desk; repeated complaints about refusing invoices
No breakfast served / limited F&B
Pool dirty or unavailable (couldn't use pool)
Noisy/uncomfortable beds and noisy bed frames
Air conditioning and elevator problems
Refund difficulties / hard time getting refunds
Slow tub drainage and bathroom issues

Categories

Cleanliness
6.5
Mixed sentiment: several guests explicitly praised very clean rooms, but there are multiple complaints about the pool being nasty/not cleaned and at least one guest reporting lack of regular room cleaning.
Service
4.5
Predominantly negative: multiple angry complaints about front desk staff (refusing invoices, rude behavior). Some guests praise helpful/fast staff in isolated reviews, but front-desk conflicts weigh down the score.
Location
7.5
Generally positive: a reviewer explicitly notes a convenient location across the freeway from the mall; no major location complaints were raised.
Room Quality
4.2
Negative issues noted: noisy/uncomfortable beds and noisy bed frames, air conditioning problems, elevator frequently stuck, bathroom complaints and slow tub drainage appear in multiple reviews.
Amenities
4.8
Mixed-to-negative: pool was reported as dirty/unusable or unavailable; no breakfast served for some guests. Positives include wifi and pet-friendly policy, but major amenity failures reduce the score.
Value for Money
7.1
Mixed: some guests felt the stay was pleasant and would recommend it, but refund difficulties and a hard refund experience (including a $250 two-room booking dispute) reduce perceived value for some customers.
Food and Beverage
4
Negative: several explicit mentions that no breakfast was served or breakfast was missing; no positive F&B reports to offset complaints.
Overall Experience
7
Mixed overall: multiple guests report pleasant stays, clean rooms and helpful staff in some cases, but recurring service, amenity (pool/breakfast) and room-quality problems create a mixed but slightly positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location:
Enjoy easy access to Space Center Houston just 5.4 km away, and explore nearby attractions hassle-free.

Relaxing Amenities:
Unwind in our seasonal outdoor pool, stay active in the fitness centre, and take advantage of free WiFi during your stay.

Comfortable Rooms:
Experience the convenience of a kitchen, TV, and private bathroom in every room, ensuring a comfortable stay.

For a seamless blend of convenience and comfort, book your stay at LoneStar Suites today.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

5.7
Based on 171 reviews
Cleanliness: 6.5
Service: 4.5
Location: 7.5
Room Quality: 4.2
Amenities: 4.8
Value for Money: 7.1
Food and Beverage: 4
Overall Experience: 7
L
Lopez • extended_group • us
8
2026-10-28 • via Nuitee
W
Woods • couple • us
6
Not too. Bad but I would stay some where else in the future
Pros:

No breakfast served

Cons:

Beds were noisy and uncomfortable

2026-10-16 • via Nuitee
A
Aurelio • solo_traveller • us
9
Pros:

The room itself

Cons:

The bathroom

2026-09-11 • via Nuitee
D
Dean • solo_traveller • us
3
2026-09-07 • via Nuitee
T
Trista • couple • us
1
I was not able to make my trip and found out 24 hours before. I notified them and they were not able
Cons:

I was not able to make my trip and found out 24 hours before. I notified them and they were not able to give me refund, I reached out via booking.com and asked for credit but no reply.

2026-08-31 • via Nuitee
吴 • solo_traveller • cn
1
Pros:

酒店的前台是一群脑残，找她要发票，她说这是密秘。我的愤怒到了极限，你们平安要占七成的责任。是你们放纵了酒店的嚣张。

Cons:

每次拿发票都与前台干一架，上次那个前台内函我说，你不是我的真命天子。我忍了，这次不给发票，忍不了，必须投诉

2026-08-24 • via Nuitee
吴 • solo_traveller • cn
1
愤怒
Pros:

酒店的前台是一群脑残，找她要发票，她说这是密秘。我的愤怒到了极限，你们平安要占七成的责任。是你们放纵了酒店的嚣张。

Cons:

酒店的前台是一群脑残，找她要发票，她说这是密秘。我的愤怒到了极限，你们平安要占七成的责任。是你们放纵了酒店的嚣张。

2026-08-24 • via Nuitee
吴 • solo_traveller • cn
1
愤怒
Pros:

酒店的前台是一群脑残，找她要发票，她说这是密秘。我的愤怒到了极限，你们平安要占七成的责任。是你们放纵了酒店的嚣张。

Cons:

酒店的前台是一群脑残，找她要发票，她说这是密秘。我的愤怒到了极限，你们平安要占七成的责任。是你们放纵了酒店的嚣张。

2026-08-24 • via Nuitee
R
Robert • couple • us
5
Comfortable room. Pool was nasty
Pros:

Pool was nasty. Hadn't been cleaned. Chose this hotel for the pool and couldn't use it.

Cons:

Pool wea nasty

2026-08-21 • via Nuitee
T
Theresa • family_with_children • us
1
Pros:

There was no pool available

Cons:

There was no pool available and they’re giving me a hard time for a refund. I booked two rooms for one night of total of $250.

2026-08-19 • via Nuitee
吴 • solo_traveller • cn
1
Pros:

wifi

Cons:

对酒店的前台非常不满。她哪来的勇气说，你不是我的真命天子。这是在胡说八道，我对这种货色一点性趣也没有，硬不起来。

2026-08-04 • via Nuitee
吴 • solo_traveller • cn
1
难受
Pros:

不知道哪里满意

Cons:

我是不是钱付的不够啊？为什么不打扫为生。是因为我住的时间太长了吗？

2026-08-02 • via Nuitee
G
Garza • family_with_children • us
10
Me hubiera gustado quedarme más días
Pros:

Súper limpio amplio excelente servicio

2026-07-24 • via Nuitee
R
Robert • couple • us
9
Very pleased with my stay. I would recommend to friends and family
Pros:

Very clean and well maintained

Cons:

Miscommunication issues

2026-07-23 • via Nuitee
Q
Quentella • solo_traveller • us
6
2026-07-21 • via Nuitee
H
Heather • extended_group • us
5
I had problems with the air and the elevator. I was glad it was.a pet friendly hotel and the staff was great. No breakfa
Pros:

Pet friendly

Cons:

Air didn’t work & the elevator kept getting stuck

2026-07-06 • via Nuitee
J
James • couple • gb
7
2026-07-04 • via Nuitee
E
Eaglin • couple • us
10
My stay was very pleasant I love it here
Pros:

The front desk experience was fast for check-un

Cons:

N/A

2026-06-26 • via Nuitee
E
eduardo • couple • us
10
Great last minute experience as we were very tired the admin treated us very nice and gave us a nice room all without mu
Pros:

Excellent staff clean an very complete room

Cons:

The bed frame made a lot of noise like a loose spring room 326

2026-05-24 • via Nuitee
M
Macks Handy • extended_group • us
6
2026-05-16 • via Nuitee