Quality Hotel and Conference Center Bluefield

Hotels
Quality Inn
6.1 (354 reviews)
3350 Big Laurel Highway , Cumberland Heights , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable bed
Cons:
Dirty rooms
Outdated facilities
Noisy environment

Categories

Cleanliness
4.35
Many reviews indicated rooms were dirty and poorly maintained.
Service
7.35
Several reviews praised the friendliness and helpfulness of the staff.
Location
8.35
Positive feedback regarding the hotel's great location.
Room Quality
4.85
Numerous issues reported with room condition and cleanliness.
Amenities
5.35
Limited and outdated amenities mentioned in reviews.
Value for Money
5.85
Concerns that the cost did not match the quality of experience.
Food and Beverage
6.35
Mixed reviews on breakfast options and quality.
Overall Experience
6.35
Overall disappointing experience but some positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:17

Property Description

Features and Services
The Quality Hotel and Conference Center in Bluefield, WV caters to both business and leisure travelers with top-notch amenities. From a deluxe continental breakfast to a fitness center and sauna, guests are treated to a range of services that enhance their stay.

Business Center and Meeting Rooms
Corporate travelers will appreciate the well-equipped business center and spacious meeting rooms at this hotel. With access to copy and fax services, hosting events or conferences for up to 500 people is made convenient and professional.

Comfortable Accommodations
Each guest room at this West Virginia hotel is designed for comfort and convenience, featuring modern amenities like pillow-top mattresses, flat-screen TVs, and coffee makers. Whether for work or relaxation, the rooms cater to the diverse needs of every guest.

Book your stay at the Quality Hotel and Conference Center for a memorable and enjoyable experience in Bluefield, WV.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Aug 29, 2026 until Sat, Oct 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BLF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.1
Based on 354 reviews
Cleanliness: 4.35
Service: 7.35
Location: 8.35
Room Quality: 4.85
Amenities: 5.35
Value for Money: 5.85
Food and Beverage: 6.35
Overall Experience: 6.35
S
Shiann couple us
10
2026-08-22 via Nuitee
S
Samms couple us
9
2026-08-19 via Nuitee
A
Amy couple us
10
2026-08-13 via Nuitee
T
Tonya family_with_children us
10
Pros:

Being from out of town. Please put a light or something to interact where the road is.

2026-08-08 via Nuitee
A
Amber couple us
1
Nightmare
Pros:

Location

Cons:

My room got ampersand before check in. Then they had a horrible time finding my family a room let alone one that was clean and had working electric.

2026-08-07 via Nuitee
J
Jason solo_traveller us
10
2026-08-05 via Nuitee
J
Joseph solo_traveller us
10
Pros:

Plenty of free parking FRIENDLY and helpful staff clean rooms the on location bar restaurant swimming pool complementary breakfast with home made waffles cereal yogurt coffee orange and apple juice a small gym work out area Very reasonable price very comfortable beds everything worked in the room

Cons:

The place needs a little maintenance

2026-08-03 via Nuitee
B
Bonita solo_traveller us
6
Karen
Pros:

Close to the Venue I was attending

Cons:

I grew up in Bluefield. The. Hotel definitely needs updating. The carpet and the bathroom facilities are at least 30 years old.

2026-08-03 via Nuitee
L
Leshia family_with_children us
3
Overall sad to see the run down situation.
Pros:

The lady (Mercedes?) at the front desk was pleasant. The convenient location was great. Restaurant inside had good entertainment and food. Lobby area was kept clean.

Cons:

Stayed here two years ago and the rooms have gone down hill. Dust on ceiling and walls. Furniture stained and filthy. Breakfast very limited. Tables inside the restaurant and lobby were very sticky around the edges. Cleaning crew were either non existent or unfriendly. Halls weren’t vacuumed. Sad, we enjoyed staying here last time but this time will be our last visit unless changes are made.

2026-08-02 via Nuitee
J
Jeffrey couple us
1
Very disappointing and not worth the price!
Pros:

The greeting at the front desk.

Cons:

This property is very dated. The mirror in the room was broke, the bed had a permanent dip, the room didn’t feel clean. The door across the hall had a broken lock and the room next door had a humidifier connected to the hall. We were shocked that the price we paid resulted in this quality. The card for the door didn’t work. The light fixture was falling in the bathroom and there was very little pressure at the faucet. If we hadn’t arrived at 10:30pm we wouldn’t have stayed. I worried at getting under the covers as I wasn’t confident the room was clean. Very disappointed for the amount we paid and at a Quality Inn! Oh and breakfast consisted of a couple pieces of fruit, coffee, and cereal. Nothing warm! I have more photos I can share.

2026-07-16 via Nuitee
L
Lester couple us
4
Bad
Pros:

Pool was up and clean

Cons:

It smelled bad

2026-07-09 via Nuitee
S
Steven couple us
7
2026-06-28 via Nuitee
K
Kristin solo_traveller us
1
NEVER EVER AGAIN
Pros:

Staff moved us when I reported the AC wasn't working in our room.

Cons:

Literally everything else was just awful. There is nothing nearby (restaurants etc...) to even order a pizza. The bar restaurant in the lobby was awful too.
Didn't sleep AT ALL due to the AC unit being loud and turning off and on about every 10 minutes. The bed was very uncomfortable and the ice machine was broken on our floor.
Our TV didn't work, the pool was closed for renovations there was a hair on our "clean" hand towel, found hair in the shower, and the faucet had some white substance on the right handle upon arrival.

I have NEVER had such a bad experience. Very upset.

2026-06-21 via Nuitee
G
Grace solo_traveller us
10
I had a great stay! Will stay again!
Pros:

The hotel was clean and quiet; breakfast was good. Beds were were comfy; no cigarette smells in the hallways or rooms; staff was very nice and knowledgeable!

2026-06-15 via Nuitee
F
Fatama family_with_children us
5
2026-06-07 via Nuitee
F
Flanagan solo_traveller us
10
Pros:

The staff was great I'm handicap and they went out of their way to help me and reasign me a 1st floor room.

Cons:

The hotel needs to install handicap rails in the shower and close to the toilet. I felt very unsafe using the shower.

2026-05-22 via Nuitee
R
richard solo_traveller us
8
Pros:

Good place for a layover Will stop again

2026-05-21 via Nuitee
J
Julie couple us
7
Good
Pros:

Waffles, pleasant staff

Cons:

Side entrance door didn't lock

2026-05-21 via Nuitee
T
Tilghman solo_traveller us
7
2026-05-20 via Nuitee
T
Thomas solo_traveller us
7
Pros:

Location

Cons:

Breakfast

2026-05-17 via Nuitee