THE GRAND LOTTE SEOUL - Formerly known as Lotte Hotel Seoul

Hotels
9.2 (3479 reviews)
30, Eulji-ro, Jung-gu , Seoul , kr

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent central location (Myeongdong, adjacent to Lotte Mall)
Very helpful and friendly staff/service
Clean rooms and good housekeeping
Convenient subway access (connected underground)
Spacious/luxurious room options cited by some
Good shopping and dining nearby
Nice hotel facilities available (spa/pool)
Cons:
Perceived as overpriced / poor value for money
Some rooms dated: furniture and bathrooms feel tired
Small room size for the price mentioned by several guests
Extra charges for breakfast/sauna/room service
Pool/gym located in a different wing (inconvenient)
Occasional noise from other rooms/floors
Issues reported with AC and some aging equipment

Categories

Cleanliness
9.4
Many guests commented on very clean rooms and tidy spaces; only minor remarks about age-related wear rather than hygiene issues.
Service
9.9
Staff repeatedly described as very kind, helpful and welcoming across multiple reviews (reception, helpfulness with rooms, warm hospitality).
Location
10
Extremely strong—centrally located in Myeongdong, adjacent to Lotte Mall and subway access; repeatedly called the standout feature.
Room Quality
8
Mixed feedback: some guests praised spacious/luxurious rooms while several noted dated furniture, tired décor, small rooms for price and AC issues.
Amenities
8.6
Facilities exist and are generally good, but guests mentioned pool/gym location issues, sauna/spa requiring extra fees and some aging equipment.
Value for Money
8.7
Common complaint about being overpriced (rates, expensive drinks, breakfast often extra); value reduced despite excellent location and service.
Food and Beverage
9.2
Several positive mentions of delicious food, though some noted breakfast/room service costs and occasional extra charges.
Overall Experience
9.8
Overall very positive experiences (several calling it their best stay), tempered by occasional disappointments around room condition and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-03 15:37

Property Description

Luxury Hotel Linked to Euljiro 1-ga Subway Station

Elegant Dining and Relaxation Options
Indulge in 10 diverse food and beverage choices, from international buffets to local delicacies. Unwind at the Peninsula Lounge & Bar or stay active at the fitness center and spa.

Modern Rooms with City Views
Featuring plush amenities like LCD TVs, minibars, and private bathrooms with bathrobes, our rooms offer comfort and style. Enjoy stunning views of the city from your room.

Book your stay at Lotte Hotel Seoul for a luxurious and convenient experience.

Important information:

Children aged 13 years or older are allowed in Le Salon and La Cime and related dates and services are subject to change.

Sauna, swimming pool and golf range are closed every last Monday of the month.

The Grand Lotte Seoul is committed to protecting our environment. As a part of the ‘Re:think’ campaign, toothbrushes, toothpaste, razor, and shaving gel are not provided for free to reduce disposable product usage. Should you require the above items, please find them at the minibar with additional charge.

Please note that the room with Namsan view will be assigned upon check-in, and it will incur a surcharge. (Additional charge for Namsan view varies by room type from KRW 36,300)

The fitness center is available for use by individuals aged 16 and older.

The sauna and swimming pool are available for those aged 13 and older, and children under 13 can use the swimming pool if accompanied by a guardian.

Guests must present a valid ID at check-in, and the hotel will be able to verify that it matches the booking information.
If you refuse to present your ID without justifiable reasons or provide false information, you may refuse to stay. (*Collection purpose: Guest identification and prevention of juvenile stay)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ICN

Location

Guest Reviews

9.2
Based on 3479 reviews
Cleanliness: 9.4
Service: 9.9
Location: 10
Room Quality: 8
Amenities: 8.6
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.8
D
Dana • couple • kz
9
2026-08-29 • via Nuitee
E
Edgar • solo_traveller • mx
10
2026-08-28 • via Nuitee
M
Michael • couple • gb
10
2026-08-28 • via Nuitee
I
Irina • family_with_children • ru
10
Pros:

Сервис на высшем уровне! Прекрасный завтрак. Расположение идеально

2026-08-28 • via Nuitee
A
A.M.J. • extended_group • nl
8
Great stay, very friendly and helpful staff
Pros:

Fantastic location
Great foodcourt underneath
Shopping centre
Beautiful interior decoration
Good firm beds

Cons:

Towels very thin and worn
No magnifyng mirror

2026-08-28 • via Nuitee
H
helen • couple • gb
10
Excellent
Pros:

Everything

Cons:

Needs some seating in reception

2026-08-28 • via Nuitee
H
H • family_with_children • tw
10
地理位置非常好，住宿床及環境非常舒適
Pros:

床非常舒適，房間很乾淨

Cons:

無

2026-08-24 • via Nuitee
C
Chow • solo_traveller • au
10
2026-08-24 • via Nuitee
H
heela • couple • ae
10
2026-08-22 • via Nuitee
T
Talal • family_with_children • sa
9
Pros:

البهو كبير ولكن لايوجد اماكن جلوس
نظيف
موقع قريب من الاسواقلايوجد اماكن جلوس
غالي جدا

Cons:

غالي جدا
الغرف صغيرة

2026-08-22 • via Nuitee
E
Emi • couple • sg
10
2026-08-21 • via Nuitee
R
Reine • family_with_children • ca
10
10/10 highly recommended
Pros:

Very organized and clean

Cons:

They don’t have a coffee shop

2026-08-21 • via Nuitee
D
Dr. Asmaa • couple • kw
10
Best place to stay in at Seoul!
Pros:

Excellent hotel, excellent staff and amazing location. We stayed at the executive tower, the room was nice.. view was lovely.
The hotel is literally within 6 - 5 minutes walking to banks- 7 eleven’s and Mayeondong shopping street.
The big department store ( Lotte) is linked to the hotel and there are many restaurants and big supermarket.
There is also a way to get to the subway from there.

Cons:

Nothing really!

2026-08-21 • via Nuitee
A
Asami • solo_traveller • jp
10
2026-08-20 • via Nuitee
G
Giuseppe • couple • it
7
Pros:

Tutto molto bello

Cons:

Nessuna poltrona o divano dove sedersi nella hall e nelle parti comuni

2026-08-20 • via Nuitee
A
Abraham • extended_group • gb
9
2026-08-19 • via Nuitee
西栄司 • couple • jp
9
Cons:

トイレの場所が寝室からやや近いので少し気になった

2026-08-19 • via Nuitee
Y
Yasir • solo_traveller • iq
10
2026-08-18 • via Nuitee
D
Danielle • family_with_children • au
10
2026-08-17 • via Nuitee
J
JUI CHANG • couple • tw
10
2026-08-17 • via Nuitee