Holiday Inn Express Hotel & Suites Phoenix-Airport by IHG

Hotels
•
Holiday Inn Express
9 (276 reviews)
3401 E University Drive, Phoenix, Arizona, 85034 , Phoenix , US
1-602-453-9900

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Fitness facilities
Free airport transportation
ATM/banking
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and accommodating staff
Cons:
Unexpected parking fee
Noisy air conditioning

Categories

Cleanliness
8.83
The rooms were noted as clean and well-maintained, though the disinfectant smell was mentioned.
Service
9.3
Staff was described as friendly and accommodating, addressing issues effectively.
Location
8.84
Great location near the airport with shuttle service, but some felt it was too far from decent restaurants.
Room Quality
8.79
Rooms were clean and spacious, though one review mentioned issues with air conditioning noise.
Amenities
9.32
Excellent amenities including a hot breakfast and airport shuttle.
Value for Money
8.28
Some found the unexpected parking fee frustrating but still considered the price reasonable for the stay.
Food and Beverage
9.33
Breakfast was frequently highlighted as an excellent amenity.
Overall Experience
9.3
Many reviews indicated a generally positive experience with minor issues that were handled well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:56

Property Description

Recreational Amenities
Experience relaxation with an outdoor pool, spa tub, and fitness center.

Dining Options
Enjoy room service or grab a bite from the snack bar/deli, with a complimentary buffet breakfast included.

Featured Amenities
Benefit from a business center, limo service, and complimentary newspapers, as well as event facilities and a free airport shuttle.

To book your stay at Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel, visit our website now!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 276 reviews
Cleanliness: 8.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 9.32
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
P
Philip
10
Pros:

Clean room and wonderful staff.

2025-10-12 • via Nuitee
V
Valentina
10
Pros:

Good

2025-10-12 • via Nuitee
C
charles
10
Pros:

OK

2025-10-12 • via Nuitee
M
Marsha
10
Pros:

Nice staff

2025-10-11 • via Nuitee
S
Silvia
10
Pros:

I love this place. Great breakfast selection, courteous staff, modern and very nice facilities, super comfy bed and pillows. And the price is the best part. Thank you
😊

2025-10-11 • via Nuitee
J
Janet • family
10
Pros:

Easy airport shuttle. Staff was very accommodating and cheerful.

2025-10-10 • via Nuitee
K
Karen • partner
6
Pros:

The change in location of the courtesy shuttle at Phoenix airport was significant

2025-10-07 • via Nuitee
L
Lay Choo • friends
10
Pros:

Near the airport with free shuttle service. Good size room. Shower is clean though sonewhat dated.

2025-10-03 • via Nuitee
J
John D
8
Pros:

Staff was friendly.

2025-09-30 • via Nuitee
B
Brett
10
Pros:

Clean room. Great staff.

2025-09-29 • via Nuitee
R
ROGELIO
10
Pros:

Walking distance to the airport

2025-09-29 • via Nuitee
R
Roy
10
Pros:

Great place to stay in

2025-09-28 • via Nuitee
C
Cherlyn
10
Pros:

Clean room and had space

2025-09-26 • via Nuitee
R
Richard
10
Pros:

well designed room, functional fixtures and furniture. Clean and comfortable for our needs

2025-09-25 • via Nuitee
M
michael
10
Pros:

Everything was perfect. Had one issue the last time we stayed and they did an excellent job of resolving that issue. I appreciate it. Very good place to stay

2025-09-23 • via Nuitee
B
Brian • friends
8
Pros:

Lots of parking and an excellent hot breakfast. Spacious rooms and very comfortable beds. Only hiccup was our air conditioning unit being super noisy and rattling most of the night -- obviously turning it off in Arizona in the summer was not an option! So sleep was a bit disturbed, but overall a good value one-night stay ahead of our flight.

2025-09-23 • via Nuitee
M
Megan • family
10
Pros:

The shuttle to/from the airport was very handy to have! No need to Uber or taxi. Very clean and updated hotel.

2025-09-23 • via Nuitee
J
Jacqueline
8
Pros:

The staff had no problems accommodating us with the handicap room and making arrangements so we could be closer to the room.

2025-09-23 • via Nuitee
D
Daniel
10
Pros:

Wonderful experience staff was super friendly and attentive to our needs

2025-09-22 • via Nuitee
G
Greg • partner
8
Pros:

We had a nice stay. The room was clean and spacious. One day the staff had trouble keeping up with the breakfast demand, but the second day was fine.

2025-09-21 • via Nuitee