Holiday Inn Express Hotel & Suites Jacksonville-South by IHG

Hotels
•
Holiday Inn Express
8.5 (557 reviews)
4675 Salisbury Road South , Jacksonville , US
+1 904-332-9500

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, professional front-desk staff
Clean rooms (frequently mentioned)
Good/large rooms and comfortable beds
Very positive breakfast (pancakes, cinnamon rolls, good coffee)
Free parking
Helpful receptionists and early check-in when needed
Walk-in showers available in some rooms
Quiet property for many guests
Good value for some guests
Cons:
Cleanliness issues reported by some (sheets not clean, bugs, smoke smell)
Pool not as pictured and no hot tub
Unexpected $50 deposit / additional charges / misleading booking totals
No bottled water provided on request
Slow/unreliable WiFi
Poor pillows / noisy A/C / overly thick blankets
Limited handicap parking
Breakfast area can be small and disorganized
Construction mess in some areas
Visiting hours/desk policy unexpected

Categories

Cleanliness
8.5
Mixed but generally positive: many guests repeatedly praised clean rooms and public areas, though a number reported issues (poor cleanliness on some stays, sheets not clean, occasional bugs and smoke/marijuana smell).
Service
10
Strongly positive: numerous mentions of friendly, professional and helpful front-desk staff (Pam & Shereen cited), early check-in and empathetic assistance; a few isolated customer-service/booking complaints exist but overall service sentiment is highly positive.
Location
7.5
Mixed: several guests found the property in a good location; others noted it was not near their travel destination or that exits were confusing. One refund/location dispute was reported.
Room Quality
9
Generally very good: guests reported large, nicely furnished rooms and comfortable beds, some with walk-in showers; isolated negatives include poor pillows, noisy A/C, overly thick blankets, and a few reports of unclean sheets.
Amenities
6
Below average: multiple amenity complaints — pool not as pictured and no hot tub, slow or unreliable WiFi, refusal to provide bottled water, missing small items (linen/dirty laundry bag), limited handicap parking, and construction in areas — though free parking and basic breakfast offerings exist.
Value for Money
7.5
Mixed to negative in spots: several guests complained about unexpected charges (a $50 deposit, extra fees, perceived misleading booking totals) and paying more than expected for amenities; other guests felt the stay was good value.
Food and Beverage
10
Very positive for on-site breakfast: many guests praised the breakfast (pancakes, eggs, breakfast meat, cereals, cinnamon rolls, good coffee). Some noted limited local dining options or issues with breakfast logistics/space.
Overall Experience
9.5
Overall favorable: most guests reported a pleasant stay thanks to friendly staff, clean rooms and strong breakfast offerings, though the experience was occasionally marred by amenities and value issues (pool expectations, deposits, WiFi, construction, smells).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Outdoor Pool and Spacious Rooms
Experience relaxation and comfort at our Jacksonville hotel, conveniently located off Interstate 95. Enjoy our outdoor pool and unwind in our spacious rooms equipped with free Wi-Fi and a flat-screen TV.

Convenient Amenities
Indulge in the convenience of having a microwave, fridge, and coffee maker in your room at the Holiday Inn Express Hotel & Suites Jacksonville South. Take advantage of the seating area, work desk, fitness room access, and business center during your stay.

Hot Breakfast and Nearby Attractions
Start your day right with a hot breakfast bar before exploring nearby attractions like the Museum of Science and History, San Jose Country Club, and Ponte Vedra Beach. Book your stay now and make the most of your visit to Jacksonville!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 557 reviews
Cleanliness: 8.5
Service: 10
Location: 7.5
Room Quality: 9
Amenities: 6
Value for Money: 7.5
Food and Beverage: 10
Overall Experience: 9.5
C
Christine • couple • us
5
Cons:

Cleanliness poor

2026-10-31 • via Nuitee
C
Cindy • couple • us
3
Pool not as pictured
Pros:

Staff was really friendly and professional

Cons:

Pool did not look like pictures and no hot tub which is the reason I paid double what I could have gotten a comparable room for. No good food choices in the area and did not get the breakfast

2026-10-29 • via Nuitee
L
Levi • couple • us
7
2026-10-26 • via Nuitee
H
Hasan can • couple • us
10
Pros:

Everywhere was very clean.That’s one best points for us. Thank you. Also receptionists was very kindly.

2026-10-25 • via Nuitee
J
Joseph • couple • us
8
Cons:

First time ever staying at a hotel that refused to give out even one bottle of water. Unbelievable!

2026-10-24 • via Nuitee
F
Franciszka • couple • us
9
2026-10-24 • via Nuitee
G
Glen • solo_traveller • us
10
Very friendly check in staff. If I have to stay again in Jacksonville this will be the place to go
2026-10-21 • via Nuitee
S
Sheila • family_with_children • us
7
Pros:

The hotel and staff were good👍

Cons:

THE WHOLE BOOKING PROCESS. In the booking process it made it seems EVERYTHING was included in my total of $294(including refundable deposit). Then 2 get 2 jacksonville fl and have 2 pay ANOTHER 50 was DESPICABLE, HEINOUS, down right disgusting smh. Trip was ruined bcuz I had 2 go n2 spending money. Even when I contacted customer service and I screenshot the details that showed everything being included..he said I c where it can b misleading. He was gonna forward to management...unfortunately IM THE ONE OUT OF 50.00...SMH

2026-10-18 • via Nuitee
P
Paula • couple • us
8
We would stay there again but bring our own pillows & blanket
Pros:

It was clean, staff was very friendly & it was a good value. Our room wasn’t technically a handicapped room but it had a walk-in shower which was very nice

Cons:

Pillows were terrible, A/C was noisy & blanket on bed was way too thick for being in FL

2026-10-09 • via Nuitee
P
Patricia • solo_traveller • us
10
Very nice
Pros:

1. The way I was greeted! 2. The cinnamon rolls were delicious!

Cons:

No dirty cloths bag

2026-09-19 • via Nuitee
D
DANIEL • solo_traveller • us
9
2026-09-18 • via Nuitee
S
Sebastian • couple • de
7
2026-09-13 • via Nuitee
O
Olena • couple • us
10
2026-09-11 • via Nuitee
S
Sotnikov • family_with_children • us
9
Pros:

Clean room, nice breakfast

2026-09-10 • via Nuitee
K
Keenan • solo_traveller • us
1
Pros:

The room

Cons:

The staff at the desk! He stated that there were visiting hours. Had I known that I wouldve never booked.

2026-09-10 • via Nuitee
B
Brian • family_with_children • us
9
2026-09-03 • via Nuitee
M
Melisa • couple • us
8
2026-08-18 • via Nuitee
T
Tyu • solo_traveller • kz
8
2026-08-17 • via Nuitee
L
Louis • solo_traveller • us
10
We will definitely stay there again the next time we’re in Jacksonville.
Pros:

Bed and pillows were almost like home. Room was large, clean and nicely furnished.
Breakfast was very good. Pancakes, eggs, a breakfast meat plus hot and cold cereals plus so much more. Also the coffee was excellent!

Cons:

Only 4 handicap parking spaces.

2026-08-14 • via Nuitee
A
Aleksandr • solo_traveller • us
10
2026-08-11 • via Nuitee