Best Western Plus Bourbonnais Hotel & Suites

Hotels
•
Best Western Plus
8 (411 reviews)
62 Ken Hayes Dr , Bourbonnais , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Missing amenities

Categories

Cleanliness
7.33
There were several cleanliness issues reported, including dirty refrigerators and mold in the shower curtain.
Service
8.8
Service was mostly good, but some negative experiences were noted, including staff not being attentive.
Location
8.84
Location was generally convenient for most guests.
Room Quality
8.29
Room quality varied, with some updates but also complaints about cleanliness and amenities.
Amenities
6.82
Many complaints about missing kitchenware, closed pool, and inadequate breakfast offerings.
Value for Money
8.28
Given the issues reported, some felt that the value did not meet expectations.
Food and Beverage
6.83
Food quality and availability received mixed reviews with complaints about breakfast.
Overall Experience
8.8
Despite the challenges mentioned, many guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:25

Property Description

Convenient Location
Situated just off Interstate 57 in eastern Illinois, only an hour south of Chicago, Best Western Plus Bourbonnais Hotel & Suites is the ideal stopover for travelers. Adjacent to the Hidden Cove Family Fun Park, guests can enjoy a range of entertainment options right at their doorstep.

Comfortable Accommodation
Each room at the hotel offers modern amenities such as free Wi-Fi, cable TV, microwave, refrigerator, and coffee-making facilities. The perfect retreat after a day of travel or exploration.

Relaxing Facilities
Unwind in the indoor pool, stay active at the fitness center, or catch up on the latest news with complimentary newspapers. The hotel ensures a comfortable stay with convenient facilities for all guests.

Book your stay at Best Western Plus Bourbonnais Hotel & Suites for a seamless blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 411 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 8.29
Amenities: 6.82
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.8
C
Caraballo • couple • us
10
2026-04-01 • via Nuitee
N
Nivah • couple • us
4
Cons:

So loud. Dogs barking even at 2am. Didn't sleep the first night.

2026-03-26 • via Nuitee
H
Hayes • family_with_children • us
10
Great Stay...
Pros:

Aaron at the BAR was AMAZING....

2026-03-25 • via Nuitee
J
Jemnails • family_with_children • us
10
Clean, Comfortable, Amazing Staff!
2026-03-20 • via Nuitee
T
Tori • couple • us
6
Wouldn’t stay here again.
Pros:

The location was good; easy to find and close to food and shopping.

Cons:

It was not clean, the pool was not accessible, and the breakfast food was minimal (there wasn’t even bread/toast). There was also a bad smell in some places. My room didn’t have a lot of lighting, and one of the lamps flickered, so it was kind of dark.

2026-03-19 • via Nuitee
J
Jemnails • couple • us
10
2026-03-11 • via Nuitee
T
Tapreiah • family_with_children • us
10
Pros:

Very clean, nice rooms.

Cons:

No complaints

2026-03-09 • via Nuitee
J
Jada • couple • us
10
2026-03-08 • via Nuitee
B
Brian • family_with_children • us
7
2026-02-27 • via Nuitee
J
javen • solo_traveller • us
1
I didn’t sleep there because the staff was racist and keep bothering me all night I didn’t even end up sleeping there le
Pros:

I didn’t sleep there because the staff was racist and keep bothering me all night I didn’t even end up sleeping there left and went home I won’t stay there anymore

Cons:

The staff

2026-02-23 • via Nuitee
B
Bailey • family_with_children • us
10
2026-02-23 • via Nuitee
T
trisha • solo_traveller • us
10
2026-02-12 • via Nuitee
C
clifford • couple • us
8
2026-02-09 • via Nuitee
A
Al • family_with_children • us
9
Pros:

Friendly staff, very clean.

Cons:

Soap was out in the shower

2026-01-25 • via Nuitee
H
Haws • family_with_children • us
10
2026-01-19 • via Nuitee
J
Juan • family_with_children • us
10
Vacaciones
Pros:

Todo bien limpio y ubicado el desayuno perfecto

Cons:

-

2026-01-19 • via Nuitee
T
Tamirah • couple • us
9
2026-01-05 • via Nuitee
C
clifford • couple • us
8
2026-01-01 • via Nuitee
C
Cfsneed13 • family_with_children • us
10
2025-12-21 • via Nuitee
M
Michelle • couple • us
10
open pool up and make bartender stay on her shift and not leave early expspecially at 6pm on a Saturday!
Pros:

Convenient

Cons:

No Pool closed
Bar was closed at 6pm

2025-12-18 • via Nuitee