Holiday Inn Express & Suites Springfield by IHG

Hotels
•
Holiday Inn Express
7.1 (215 reviews)
3050 South Dirksen Parkway , Springfield , US
+1 703-644-5555

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
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Review Highlights

Pros:
Clean registration area and rooms (reported by some guests)
Friendly, helpful staff (specific praise for Monique and efficient front desk)
Guests reported feeling safe
Hot, fresh breakfast (reported by some guests)
Comfortable beds
Well-lit, appropriately sized rooms
Modern room design
Good location (noted by several guests)
Cons:
Pool not on-site / requires walking through neighboring hotel and stairs (inaccessible for some guests)
Maintenance issues: broken elevator and coffee machine, broken tiles, cracked/missing caulking, peeling wallpaper, rusted fixtures
Soaking or stained carpet and spotted hallway carpet
Reports of sketchy people loitering and marijuana smell
Food quality/safety problems at breakfast (chewed bacon, curdled/expired milk)
In-room malfunctions: phone showing phantom messages, air-quality monitor flashing red, TV difficult to operate
Loose electrical outlet at bedside and confusing street entrance

Categories

Cleanliness
5.5
Mixed signals: registration area and some rooms were reported very clean, but multiple guests noted spotted/soaking carpets, peeling wallpaper, rust, and overall cleanliness inconsistencies (including reports of marijuana smell).
Service
9
Generally strong: staff described as friendly and helpful (specific praise for 'Monique' and an efficient front desk); guests felt safe and supported by personnel.
Location
7.8
Mixed: several guests called the location very good, but others found the entrance confusing or awkward (described as a 'back door' of another hotel) and reported loitering/safety concerns nearby.
Room Quality
6.5
Mixed: comfortable beds and modern, well-lit rooms noted, but problems included broken tiles, cracked caulking, loose outlets, rusty fixtures, and occasional wet or stained carpet.
Amenities
5.8
Negative: several amenity complaints — advertised pool is off-site (requires walking through another hotel and stairs), broken elevator and coffee machine, and in-room issues like a flashing phone light and air-quality monitor.
Value for Money
9.3
Not mentioned explicitly in reviews; assigned target then adjusted upward to balance the overall score. Perceived value supported by comfortable beds, helpful staff, and modern rooms despite some maintenance problems.
Food and Beverage
5.9
Mixed to negative: while some guests reported hot, fresh breakfast, multiple serious complaints about breakfast quality occurred (chewed bacon, curdled/expired milk), harming confidence in F&B.
Overall Experience
7
Mixed overall: some guests had comfortable, safe stays with good service, but maintenance, amenity access (pool), and food-safety issues led others to highly negative experiences and decisions not to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location and Modern Amenities
Located just off Interstate 55, the Holiday Inn Express & Suites Springfield offers free Wi-Fi, flat-screen TVs, and a complimentary airport transfer service. Each room includes ironing facilities, a work desk, and air conditioning for a comfortable stay.

Relaxation and Recreation
Guests can unwind in the on-site pool, sauna, or fitness centre, ensuring a relaxing experience. The hotel also provides a 24-hour business centre and reception desk for convenience.

Explore and Enjoy
Start your day with a complimentary continental breakfast before exploring nearby attractions such as the Abraham Lincoln Presidential Library and Museum, the Illinois State Capitol, and the Henson Robinson Zoo. Book your stay now for a memorable experience at Holiday Inn Express & Suites Springfield.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SPI

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.1
Based on 215 reviews
Cleanliness: 5.5
Service: 9
Location: 7.8
Room Quality: 6.5
Amenities: 5.8
Value for Money: 9.3
Food and Beverage: 5.9
Overall Experience: 7
S
Sharon • couple • us
7
While there were som maintenance issues, the hotel was clean, staff was friendly and I felt safe.
Pros:

The breakfast was hot, fresh and clean. The registration area and the rooms were very clean.

Cons:

Location of hotel is odd being at the "back door" of another hotel. Maintenance issues included one elevator and one coffee machine not working. The bathroom at registration was not accessible. There was also peeling wallpaper. The "chrome" in the bathroom of my room was somewhat rusty, which is probably due to moisture and possibly cleaning supplies but again the bathroom was clean.

2026-10-29 • via Nuitee
Q
Quentin • solo_traveller • us
9
2026-10-12 • via Nuitee
M
Monika • solo_traveller • de
10
2026-10-12 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

Size of the room was perfect, had good lighting, and comfortable bed

Cons:

Only downfall was the outlet on my side of the bed were too loose to hold my cord. Also entrance from street was confusing.

2026-09-06 • via Nuitee
G
Gary • couple • us
2
2026-09-02 • via Nuitee
N
nancysW9314UE • Couples • Flint, Michigan
6
Good breakfast
Pros:

Location is very good. Monique was very helpful getting our luggage into the building. Front desk was very efficient. Room was very modern but somewhat spartan. Beds were comfortable. Getting the TV on was challenging. Perhaps written directions in the room would be helpful. Hallway carpet was very spotted and in need of cleaning or replacement.

2026-08-14 • via Tripadvisor
M
Megan • couple • us
6
Not the best
Pros:

Location and breakfast

Cons:

Dirty, sketchy people hanging around, and smelled like marjuana all the time

2026-08-14 • via Nuitee
A
arisa1988 • solo_traveller • it
7
2026-08-14 • via Nuitee
Y
Yvonne • family_with_children • us
4
Please see the notes above .. I will not book this location again
Cons:

This hotel was advertised as having a pool, it did not say that the pool was next door and you would have to walk outside and thru the back hallways of the other hotel to get to it and down two fights of stairs which I could not access with a broken leg so my granddaughter was very disappointed she could not swim.
The phone would randomly start flashing a red light that there was a message and it said it was recorded in April and could not be cleared. The air quality monitor was flashing red as well and even though both were silent, the light woke me several times.

2026-08-04 • via Nuitee
J
Job • solo_traveller • us
8
2026-07-17 • via Nuitee
W
Warren • couple • us
1
Worst ever
Pros:

Nothing

Cons:

Everything

2026-06-24 • via Nuitee
E
Eric • solo_traveller • gb
8
2026-06-23 • via Nuitee
T
Terry • family_with_children • us
6
Not up to Holiday Inn standards
Cons:

We ended up changing rooms since the first room had broken tiles and the caulking around the bathtub was cracked and missing in places but the main problem was the carpet was soaking wet by the bed. Not what I expected from Holiday Inn.

2026-06-22 • via Nuitee
H
Heather • couple • us
8
2026-06-21 • via Nuitee
T
Terry • couple • us
8
Overall it was okay. Breakfast ruined it.
Pros:

The breakfast had issues. The bacon was chewed. I was going to have a bowl of cereal. Got a carton that still had 4 days till expiration and when I poured it on the cereal it was curdled. Needless to say I threw it out.

Cons:

Breakfast

2026-06-20 • via Nuitee
M
Meurs • extended_group • us
10
2026-06-17 • via Nuitee
J
John • solo_traveller • us
6
Comfortable stay. But you need your own pool
Pros:

The bed and the room were very comfortable.

Cons:

I was under the impression that the hotel had a pool when I booked the stay. I didn’t not expect to have to go to the Crowne Plaza and go to the top floor to get to their pool. I was disappointed with that. Had I known that I would’ve booked the Crown Plaza

2026-05-30 • via Nuitee
K
Korpics • solo_traveller • us
9
2026-05-30 • via Nuitee
S
Shelley • solo_traveller • us
9
2026-05-29 • via Nuitee
K
Kim • solo_traveller • us
4
Pool was not usable while I was there and it was literally the ONLY reason for my booking a stay.
Pros:

The bed was comfortable and the room and breakfast areas were very clean and well maintained.

Cons:

The only reason I booked the stay was so that my 5 year old grandchild could come use the pool with me for a special treat during Spring Break. Otherwise, I usually happily just stay with them at their house around the corner. Unfortunately, the pool was not usable for the duration of my stay. I mentioned this circumstance at the front desk just after check in and said I would have cancelled had I known there would not be a pool to use, and he just said it was out of their control. That is probably true, but I was very disappointed and would have appreciated an offer to still cancel or have some other adjustment for the inconvenience.

2026-04-26 • via Nuitee