Holiday Inn Express & Suites Sulphur - Lake Charles by IHG

Hotels
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Holiday Inn Express
8.7 (100 reviews)
102 Mallard Street , Sulphur , US
+1 337-625-2500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Friendly staff/service
Breakfast variety/quality
Pool
Accessibility
Cons:
Room issues (small size, AC problems, weak water pressure, no in-room coffee maker)
Amenities gaps (no EV chargers, broken ice machine, limited pool hours)
Some negative staff comments (isolated)
Food quality concerns for some items
Noise (early-morning door slamming)

Categories

Cleanliness
8.6
Generally praised as clean across multiple reviews (rooms and property called clean), though some guests described only 'somewhat clean' and minor cleanliness-related issues.
Service
9.7
Staff repeatedly described as friendly, helpful and exceptionally good; a small number of comments noted staff as a con, but overall service sentiment is strongly positive.
Location
9.9
Consistently noted as a strong point — described as good/great location and easily accessible in several reviews.
Room Quality
7.4
Multiple negative comments: rooms described as small, AC not working, weak water pressure, no in-room coffee maker, and occasional noise (door slamming); overall room condition is a clear area for improvement.
Amenities
8.1
Mixed feedback: pool and cleanliness praised, but issues reported with pool hours, broken ice machine, no EV chargers, and missing in-room coffee maker — amenities are generally adequate but have notable gaps.
Value for Money
8.7
Standard quality for this hotel tier.
Food and Beverage
8.5
Breakfast generally well regarded (excellent selection and conscientious head chef), though some items (e.g., omelettes) were criticized as tasting artificial.
Overall Experience
8.7
Overall positive sentiment with guests indicating they would return and reporting no major issues; a mixed set of minor complaints does not outweigh generally favorable experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Modern Amenities
Experience comfort and convenience at the Holiday Inn Express Hotel & Suites Sulphur-Lake Charles with rooms equipped with a 37-inch HDTV, microwave, refrigerator, and coffee maker. Stay connected with free Wi-Fi and unwind with cable TV and in-room movies.

Leisure Facilities
Take advantage of the hotel's gym, indoor pool, and whirlpool for relaxation and fitness during your stay. Explore nearby attractions like Delta Downs Racetrack and Lake Charles Little Theater for entertainment just a short drive away.

Business-Friendly
With a business center, meeting rooms, and daily continental breakfast, this hotel is perfect for both leisure and business travelers. Book your stay now and enjoy the best of Sulphur, Louisiana at Holiday Inn Express Hotel & Suites Sulphur-Lake Charles.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCH

Location

Guest Reviews

8.7
Based on 100 reviews
Cleanliness: 8.6
Service: 9.7
Location: 9.9
Room Quality: 7.4
Amenities: 8.1
Value for Money: 8.7
Food and Beverage: 8.5
Overall Experience: 8.7
J
Jann • couple • us
3
brief
Pros:

location

Cons:

staff, rooms, food

2026-10-21 • via Nuitee
K
Kizzy • couple • us
10
2026-10-18 • via Nuitee
R
Rickey • couple • us
6
2026-09-08 • via Nuitee
K
Kizzy • couple • us
10
Good
Pros:

Clean very friendly staff

Cons:

Clean , very accessible

2026-09-03 • via Nuitee
P
Paul • extended_group • us
8
Pros:

Excellent choice of breakfast items. Head chef was very conscientious about quality of the food, and making sure the guests were provided a nutritious breakfast.

Cons:

Water pressure for shower in 3rd floor room was too weak

2026-08-22 • via Nuitee
D
Donald • family_with_children • us
10
God stay, great location and amazing customer service.
Pros:

Pool/cleanliness of room/ customer service

Cons:

Pool hours. It late enough

2026-08-05 • via Nuitee
A
alonso • couple • us
8
Good location somewhat clean friendly stuff it was good but it still room to be better.
Pros:

Location and somewhat cleanes, decent but not excellent.

Cons:

Room was too small, breakfast omelettes and some other items tasted too artificial, broken ice machine on second floor.

2026-08-03 • via Nuitee
C
Charles • couple • us
10
Pros:

The location was good. The staff was good. It was clean.

Cons:

The AC did not work properly

2026-08-03 • via Nuitee
M
Mahima • family_with_children • us
10
2026-07-24 • via Nuitee
T
Tiffany • family_with_children • us
8
2026-07-24 • via Nuitee
R
Raul • couple • us
8
2026-07-21 • via Nuitee
E
Eduard • solo_traveller • de
10
Pros:

Frühstück und Freundlichkeit

2026-07-21 • via Nuitee
M
Mathkeisha • solo_traveller • us
10
2026-07-20 • via Nuitee
M
Misty • couple • us
8
No real issues.
Pros:

This was my first time here, everything went pretty much well. Early in the a.m. door slamming and it woke me up. Also plan to return however there are no EV chargers so I’ll have to find a charging station.

Cons:

This was my first time here, everything went pretty much well. Early in the a.m. door slamming and I don’t know yet. Also plan to return however there are no EV chargers so I’ll have to find.

2026-07-19 • via Nuitee
G
Gary • solo_traveller • us
10
2026-07-14 • via Nuitee
A
Amanda • solo_traveller • us
8
2026-06-29 • via Nuitee
C
Christopher • family_with_children • us
9
2026-06-21 • via Nuitee
C
Cecilia • couple • us
9
The staff were exceptionally good and helpful. Everyone friendly and polite. The room was clean and comfortable. I would
Pros:

The property was easily accessible and clean.
The disappointment came in the room when I found there was no coffee maker and I had to go to the dining area for my morning coffee. This was always a great amenity.

Cons:

No coffee maker in my room.

2026-06-15 • via Nuitee
A
Angie Repman • solo_traveller • us
8
2026-05-25 • via Nuitee
E
Emily • family_with_children • us
10
2026-05-11 • via Nuitee