Holiday Inn Express Grand Rapids Southwest by IHG

Hotels
•
Holiday Inn Express
8.8 (179 reviews)
4651 36th Street Southwest , Grandville , US
+1 616-532-0202

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Comfortable beds
Powerful/nice showers
Friendly/polite staff
Great location
Good/hot breakfast
Spacious/up-to-date rooms
Well maintained (several mentions)
Cons:
One report of severe cleanliness issues (stains, horrible smell)
In-room maintenance problems (AC, TV remote, lights/outlets)
Broken shower in one room
Dirty pool/pool area
A few mentions of breakfast being disappointing
Value for money concerns from one reviewer

Categories

Cleanliness
7.6
Mixed sentiment: multiple guests praised very clean rooms and exceptional cleanliness, but one review reported severe issues (horrible smell, stained sheets/towels), lowering the overall cleanliness score.
Service
9.38
Strong positive: staff repeatedly described as friendly, polite and great; a couple of mentions of some staff being nice despite one negative review.
Location
9.38
Very positive: many guests called the location great or lovely and highlighted it as a strong point.
Room Quality
9.38
Generally very positive: rooms described as clean, spacious, comfortable beds and good showers, though one guest reported several in-room maintenance failures.
Amenities
7.9
Mixed: breakfast and in-room amenities were praised by many, but issues reported with the pool area being dirty and some in-room fixtures/remote/outlets not working.
Value for Money
8
Slightly below target: most reviews do not comment on price, but one strong negative review explicitly advised not to waste your money, pulling this score down.
Food and Beverage
9.38
Overall positive: several guests praised a good, hot breakfast though one guest found breakfast a little disappointing.
Overall Experience
9.38
Generally positive: most stays were described as great/enjoyable/exceptional with clean, comfortable rooms and friendly staff, offset by one notably poor stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Located just minutes away from Grand Rapids city centre and the Rivertown Crossings Mall, the Holiday Inn Express Grand Rapids Southwest offers the perfect blend of city excitement and suburban tranquility.

Modern Amenities
Enjoy a comfortable stay in our guest rooms equipped with free Wi-Fi, refrigerators, microwaves, and flat-screen TVs. Start your day right with a hot daily breakfast and unwind in our indoor pool or 24-hour fitness centre.

Nearby Attractions
Explore popular attractions such as the DeVos Convention Center, Van Andel Arena, Helen DeVos Children's Hospital, and Grand Valley State University, all just a short drive away from our hotel.

Book your stay now at the Holiday Inn Express Grand Rapids Southwest for a memorable experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

8.8
Based on 179 reviews
Cleanliness: 7.6
Service: 9.38
Location: 9.38
Room Quality: 9.38
Amenities: 7.9
Value for Money: 8
Food and Beverage: 9.38
Overall Experience: 9.38
A
Antony • extended_group • gb
10
Great Hotel in a lovely location
Pros:

Great rooms with really comfortable beds and lovely powerful showers.

2026-09-17 • via Nuitee
R
Rebecca • family_with_children • us
10
2026-09-08 • via Nuitee
C
Cheryl • family_with_children • us
10
Pros:

Breakfast was good and employees where polite

2026-09-07 • via Nuitee
R
Ronghai • couple • us
1
2026-09-06 • via Nuitee
E
Elizabeth • couple • us
10
2026-08-31 • via Nuitee
C
Cristina • extended_group • us
10
2026-08-31 • via Nuitee
H
Hannah • couple • us
2
Don’t waste your money.
Pros:

The location was good, some of the staff was nice.

Cons:

The hotel was dirty, had a horrible smell, the sheets and towels all had stains, the air in the room didn’t work the whole time, the tv remote didn’t work, some of the lights and outlets didn’t work in the room and the shower was broken.

2026-08-18 • via Nuitee
F
Francisco • solo_traveller • us
9
2026-08-14 • via Nuitee
S
Sarah • couple • us
10
2026-08-10 • via Nuitee
D
Debora • family_with_children • us
9
We enjoyed our stay.
Pros:

It was very clean, great staff, great location.

Cons:

Nothing I didn’t like. Breakfast was a little disappointing.

2026-08-07 • via Nuitee
A
Adams • family_with_children • us
10
Had a great stay cleanliness of the hotel made it an exceptional stay
Pros:

Cleanliness friendliness of the staff

Cons:

Nothing location was great

2026-08-03 • via Nuitee
R
Robert • couple • us
10
2026-08-02 • via Nuitee
B
Bill • family_with_children • us
9
2026-07-22 • via Nuitee
T
Tina • solo_traveller • us
10
Pros:

Very well maintained hotel, great location, clean rooms with comfy beds, good, hot breakfast, friendly staff.

2026-07-19 • via Nuitee
W
William • couple • us
10
Good location. Room was clean and up-to-date. Food was very good.
Pros:

Room was spacious and clean. TV was easy to use. Bathroom was clean and the shower was very nice.

Cons:

Nothing good location

2026-07-19 • via Nuitee
M
Misti • solo_traveller • us
6
2026-07-04 • via Nuitee
C
Carly • solo_traveller • us
9
Pros:

Great stay. Clean and comfortable with a good breakfast.

2026-06-15 • via Nuitee
C
Cindy • couple • us
8
2026-06-14 • via Nuitee
T
Tina • couple • us
10
2026-05-23 • via Nuitee
D
Dianne • family_with_children • us
6
Cons:

Dirty pool and pool area

2026-05-06 • via Nuitee