Best Western Plaza Hotel Saugatuck

Hotels
•
Best Western
8 (625 reviews)
3457 Blue Star Highway , Saugatuck , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean facilities
Cons:
Lack of cleanliness
Uncomfortable beds
Poor amenities

Categories

Cleanliness
6.39
Multiple reviews indicated issues with cleanliness, including hair in the toilet and overall dirtiness.
Service
8.86
Staff was friendly according to several reviews, although some mentioned lack of support from Booking.com.
Location
9.4
Many reviews highlighted a great location close to downtown, which was a consistent positive aspect.
Room Quality
7.85
Rooms were described as clean in some reviews but noted uncomfortable beds and musty smells in others.
Amenities
7.38
Amenities were often criticized as being cheap or in poor condition, such as the dirty hot tub and broken fitness equipment.
Value for Money
8.34
Some reviews felt the price was reasonable relative to the experience provided.
Food and Beverage
7.39
Breakfast options did not meet expectations, and some reviews noted a lack of desirable food.
Overall Experience
8.36
General sentiment was mixed, with mentions of cleanliness issues but also positive experiences with location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:54

Property Description

Convenient Location
Situated just minutes away from Saugatuck town centre, the Best Western Plaza Hotel Saugatuck offers easy access to local attractions and activities.

Relaxation and Wellness
Unwind in the indoor pool and hot tub, or stay active in the fitness room during your stay at the hotel.

Cozy Rooms with Modern Amenities
Enjoy a comfortable stay in rooms equipped with cable TV, free WiFi, a small fridge, and coffee-making facilities. Plus, benefit from complimentary long distance phone calls for up to 10 minutes.

Experience convenience, relaxation, and modern comfort at Best Western Plaza Hotel Saugatuck. Book your stay now for a memorable getaway.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised that our Spa will be temporarily closed for the winter season, until April 1st, 2022.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

8
Based on 625 reviews
Cleanliness: 6.39
Service: 8.86
Location: 9.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 8.36
C
Charles • extended_group • fr
10
Super rapport qualité prix
Pros:

Situation

2026-05-15 • via Nuitee
P
Philip • couple • us
9
2026-05-15 • via Nuitee
J
Julie • couple • us
4
2026-05-13 • via Nuitee
J
Jennifer • extended_group • us
7
Comfortable beds. Smallish rooms. Good breakfast bar.
Pros:

Pretty location

Cons:

Hard to see in the trees and poor signage. Drove right past it. Very noisy upstairs neighbors

2026-05-05 • via Nuitee
J
Julie • couple • us
3
We have had better accommodations but what I find is when I book on Trivago, the rooms and service isn’t good.
Pros:

It’s off from the road and it’s quiet. The manager is very nice.

Cons:

The toilet in the bathroom wouldn’t flush. You had to hold the knob down until it flushed. The queen bed mattress was imprinted with a body pattern so you couldn’t move once you got into bed and the mattress smelled dirty.

2026-04-27 • via Nuitee
F
Frank • solo_traveller • us
9
2026-04-21 • via Nuitee
A
Amanda • couple • us
10
2026-04-20 • via Nuitee
• couple • us
10
2026-04-13 • via Nuitee
G
Gina • solo_traveller • us
8
Pros:

The staff was great!
The location was perfect!

Cons:

The bathroom wasn't clean and we had to have staff clean it for us. They did so right away.

2026-04-11 • via Nuitee
D
Dian • solo_traveller • us
10
2026-04-05 • via Nuitee
J
Jamie • solo_traveller • gb
4
Pros:

No

2026-04-03 • via Nuitee
P
Pollice • couple • us
5
Cons:

The sink did not drain and the air did not work in the room.

2026-03-31 • via Nuitee
T
Tami • couple • us
9
2026-03-16 • via Nuitee
P
Paul • couple • us
7
Average accommodations at a reasonable price
Pros:

Location close to downtown Saugatuck

Cons:

Beds very uncomfortable

2026-01-20 • via Nuitee
A
Artemio • family_with_children • us
10
Pros:

We liked the pool hours

2026-01-19 • via Nuitee
T
Thomas • couple • us
9
2026-01-19 • via Nuitee
B
Barb • extended_group • us
9
Good experience! 😊
Pros:

Breakfast was good and very convenient! 😊

2026-01-19 • via Nuitee
C
Cheryl • couple • us
7
Would stay there again.
Pros:

There were some breakfast items in the refrig that you could have as a snack in the evening. Ex. Bananas, ceral, oatmeal, coffee, tea, yougurt.

2026-01-19 • via Nuitee
V
Virginia • family_with_children • us
8
It was comfortable
Pros:

Very friendly staff. The breakfast was very good!

Cons:

The pool needs updating

2026-01-19 • via Nuitee
D
Darisa • couple • us
7
2026-01-19 • via Nuitee