Best Western Plaza Hotel Saugatuck

Hotels
•
Best Western
7.5 (482 reviews)
3457 Blue Star Highway , Saugatuck , US
+1 269-857-7178

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient/quiet location and shuttle/taxi access
Comfortable beds
Heated pool and hot tub
Generally good/substantial breakfast for many guests
Good value for money (for many reviewers)
Cons:
Frequent cleanliness issues (dust, sand, dirty towels, not cleaned on arrival)
Musty/damp rooms and old/worn linens/pillows
Outdated/poor room maintenance (loose toilet, general wear)
Understaffed at times (check-in, breakfast shortages)
Inconsistent breakfast quality
At least one report of feeling unsafe

Categories

Cleanliness
5.5
Mixed but leaning negative: multiple reports of unclean rooms (dust/fuzz, sand in tub, dirty towels behind doors), musty/damp smells and old-looking linens; a subset of guests did report clean rooms.
Service
8.8
Generally positive: staff repeatedly described as friendly, pleasant, accommodating and helpful; a few comments about understaffing at check-in and during breakfast.
Location
8.5
Mostly positive: many guests praised the convenient/quiet location, proximity to town and shuttle/taxi access; one review noted the hotel was far from the centre.
Room Quality
6.8
Mixed: comfortable beds and pillows often praised, but several reports of musty/damp rooms, outdated decor, loose toilet and worn sheets/pillows.
Amenities
8.2
Generally strong: heated pool, hot tub and shuttle noted as highlights; some operational issues (understaffing leading to missing breakfast items) reported.
Value for Money
8
Positive overall: multiple guests described the stay as good value or 'worth it', though a few felt standards (cleanliness) didn't match the brand expectation.
Food and Beverage
7.7
Mixed-to-positive: many guests reported substantial, delicious and plentiful breakfasts; a minority found breakfast skimpy or poor quality and noted missing items.
Overall Experience
6.5
Mixed overall: several guests had pleasant, restful stays and would return, while others were uncomfortable or left early due to cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Situated just minutes away from Saugatuck town centre, the Best Western Plaza Hotel Saugatuck offers easy access to local attractions and activities.

Relaxation and Wellness
Unwind in the indoor pool and hot tub, or stay active in the fitness room during your stay at the hotel.

Cozy Rooms with Modern Amenities
Enjoy a comfortable stay in rooms equipped with cable TV, free WiFi, a small fridge, and coffee-making facilities. Plus, benefit from complimentary long distance phone calls for up to 10 minutes.

Experience convenience, relaxation, and modern comfort at Best Western Plaza Hotel Saugatuck. Book your stay now for a memorable getaway.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised that our Spa will be temporarily closed for the winter season, until April 1st, 2022.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.5
Based on 482 reviews
Cleanliness: 5.5
Service: 8.8
Location: 8.5
Room Quality: 6.8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 7.7
Overall Experience: 6.5
K
Kenneth • couple • us
8
Pros:

Only okay

2026-11-03 • via Nuitee
W
William • family_with_children • us
8
Pros:

Was delighted is that there is a shuttle bus to take you to downtown and other locations

2026-10-30 • via Nuitee
P
Peggy • solo_traveller • us
1
Pros:

Nothing

Cons:

Dirty, felt unsafe.
I left after being there for not long at all.
Creepy!!

2026-10-24 • via Nuitee
P
Paul • couple • us
8
2026-10-19 • via Nuitee
W
Weston • solo_traveller • us
8
2026-10-15 • via Nuitee
M
Marnie • couple • us
8
Overall, it was decent.
Pros:

Friendly staff. Breakfast was good. Room was comfortable. Hotel was quiet.

Cons:

There was fuzz or some kind of heavy dust/material along the floor/wall trim & carpet. This made me question whether or not vacuuming occured prior to our stay.

2026-10-08 • via Nuitee
J
John • couple • us
5
Convenient location.
Pros:

Staff was pleasant.

Cons:

Room was musty and damp feeling. Toilet wasn’t secure to floor.

2026-09-18 • via Nuitee
J
James • couple • us
9
2026-09-12 • via Nuitee
B
Brian • solo_traveller • us
10
2026-09-10 • via Nuitee
S
Stephen • solo_traveller • us
10
The people running the hotel were very friendly and efficient
Pros:

This was very close to where i needed to be

Cons:

Breakfast was skimpy

2026-09-09 • via Nuitee
R
Reed • couple • us
9
Pros:

Breakfast was better than continental.

2026-08-31 • via Nuitee
M
Mikiko • couple • us
4
This hotel looked really old and dirty.
Cons:

Room cleaning wasn’t done when we arrived at 3 pm and overall facility wasn't that clean .
Bed sheets looked old and didn’t look fresh
Pillows were small and old.

2026-08-31 • via Nuitee
M
Mayflor • extended_group • us
7
2026-08-29 • via Nuitee
A
Andrea • couple • us
8
2026-08-29 • via Nuitee
J
Jenni • family_with_children • us
8
2026-08-22 • via Nuitee
S
Sophia • solo_traveller • us
10
Pros:

The beds were very comfortable!

Cons:

Not much to say.

2026-08-22 • via Nuitee
J
JEROME • family_with_children • fr
1
A éviter absolument
Pros:

Rien

Cons:

Chambre sombre, sentant mauvais, mal insonorisé. Hotel lugubre. Service de nettoyage catastrophique. Petit dejeuner de tres mauvaise qualite. Hotel loin du centre

2026-08-21 • via Nuitee
G
Giampiero • solo_traveller • fr
10
2026-08-15 • via Nuitee
A
alexandre • extended_group • br
7
2026-08-15 • via Nuitee
L
Lynn • extended_group • us
9
Great location. Nice staff. Good value. Clean rooms and great breakfast.
Pros:

Staff super kind. Clean room. Great location. Breakfast was very substantial.

2026-08-14 • via Nuitee