SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Hotels
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SureStay Plus Hotel by Best Western
6.5 (1004 reviews)
136 Sheraton Drive , Roanoke Rapids , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Dirty rooms
Need for updates

Categories

Cleanliness
5.25
Multiple reviews indicated dirty conditions, with perceptions of the property being unclean and rundown.
Service
8.25
General sentiment was positive towards service, with several mentions of friendly staff and smooth check-ins.
Location
8.25
Multiple reviews positively highlighted the convenient location of the hotel, especially for travelers on the highway.
Room Quality
4.75
Reviews mentioned old and dated rooms, with specific complaints about maintenance and cleanliness.
Amenities
6.25
Basic amenities were acknowledged, but overall, there were mentions of needed improvements.
Value for Money
6.75
While there were complaints, the overall pricing was perceived as fair for the offered services.
Food and Beverage
6.25
Some complaints about breakfast offerings contrasted with a few compliments on the quality.
Overall Experience
6.25
The mixed reviews provide an average sentiment, with some positive elements overshadowed by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:20

Property Description

Outdoor Pool and Hot Buffet Breakfast
Enjoy a refreshing dip in our outdoor pool or start your day with a delicious hot buffet breakfast at SureStay Plus Hotel by Best Western Roanoke Rapids.

Comfortable Rooms with Essential Amenities
Relax in our rooms featuring a flat-screen cable TV, microwave, refrigerator, and a desk. Each room also includes an en suite bathroom for your convenience.

Convenient Facilities and Services
Take advantage of our fitness center, business center, and 24-hour front desk. We also offer daily maid service and complimentary parking to ensure a hassle-free stay.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Roanoke Rapids. Book now for a memorable stay!

Important information:

Guests must be at least 21 years or older to check-in.

Pet-friendly rooms must be requested with the property in advance.

The outdoor swimming pool is temporarily closed.

Serving deluxe continental breakfast from 06:30 am till 09:30 every day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RWI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.5
Based on 1004 reviews
Cleanliness: 5.25
Service: 8.25
Location: 8.25
Room Quality: 4.75
Amenities: 6.25
Value for Money: 6.75
Food and Beverage: 6.25
Overall Experience: 6.25
Q
Quiana • couple • us
10
2026-05-09 • via Nuitee
E
Elaine • couple • us
6
Pros:

The eggs were not good. Usually the hotels have a waffle maker and it did not. There was not much fruit by the time we got there. There was no yogurt.

Cons:

The bathroom needed a lot of attention to detail. There was paint on the enclosure closure. There was a gap around the tub and when you were in it it moved away from the wall and the tub was very slippery.

2026-05-05 • via Nuitee
M
menders • solo_traveller • us
7
2026-05-04 • via Nuitee
K
Kaneesa • solo_traveller • us
6
Pros:

Room was clean

Cons:

The drain in the shower need attention. I was trying to take a shower and looked down im standing in tub of water. I believe its clot up. Room 211

2026-05-04 • via Nuitee
M
Manuel • extended_group • us
6
Cons:

Less money for small pet

2026-05-02 • via Nuitee
S
Stephanie • family_with_children • us
2
I would not stay here again.
Pros:

The lobby was nice but it didn’t match the rooms, that’s for sure.

Cons:

The room was dirty, dead roaches on the floor, dirt and hair. The nightstand had old food crumbs and sticky stuff on it. The beds looked nice and they were made with clean bedding, but when my son went to lay down in his bed, he yelled I’m soaking wet, and the bed was soaking wet with urine. I complained to management and they moved us to another room. Although the new room did not have roaches, the paint was peeling off the walls. there were huge cracks, and the toilet wouldn’t stop running all night. Also, the sink was clogged and the floor again was not clean.

2026-04-30 • via Nuitee
R
Robert • couple • us
10
We would stay there again
Cons:

Breakfast choices. Difficult to find. Needs bigger signs.

2026-04-29 • via Nuitee
D
David • couple • us
7
Good except shower
Pros:

Clean simple nice

Cons:

Shower didn’t work, staff said they would help but never came

2026-04-28 • via Nuitee
T
Terri • couple • us
8
Pictures online are not the reality
Pros:

It was off 95 convent
It was clean and comfortable

Cons:

Needed a lot of upgrades
Peeling in the room ceiling and around bathtub
Refrigerator wasn’t plugged in and looked like a cat attacked it
Rust everywhere in the hall bathroom
Simple paint job would make it look better

2026-04-28 • via Nuitee
C
Casson • family_with_children • us
8
Pros:

Great value clean place

2026-04-28 • via Nuitee
K
Kaneesa • solo_traveller • us
10
Pros:

Me and my boyfriend love the area and the staff everyone so nice even housekeeper.

Cons:

No issues at this time

2026-04-27 • via Nuitee
• solo_traveller • us
1
2026-04-26 • via Nuitee
S
SharQuajah • couple • us
9
2026-04-23 • via Nuitee
S
SharQuajah • couple • us
10
2026-04-23 • via Nuitee
L
Leslie • solo_traveller • us
1
As a solo woman traveler I did not feel safe here due to transient nature of clientele
Cons:

Old and outdated rooms and grounds. Cigarette butts all over the grass outside entrance and piled up in ashtray. When I asked for tissues in room I was given half ream of table napkins. Back door was shimmed open rather than requiring key card access.

2026-04-23 • via Nuitee
T
TeeAnna • solo_traveller • us
10
2026-04-23 • via Nuitee
C
Celina • couple • us
8
Pros:

Location, price

Cons:

Pool wasn’t available

2026-04-22 • via Nuitee
R
Rita • solo_traveller • us
10
Pros:

Our place to stay when we're in town. Very comfortable beds and quiet facility. Nice front desk staff. And the breakfast 😋 very tasty and plentiful. I will always come back!

Cons:

There was nothing that I didn't like. All was well.

2026-04-21 • via Nuitee
C
Claire • solo_traveller • us
10
2026-04-19 • via Nuitee
P
Paul • solo_traveller • us
7
Pros:

Price,location

Cons:

Old image,wkout room

2026-04-17 • via Nuitee