SureStay Plus Hotel by Best Western Roanoke Rapids I-95

Hotels
•
SureStay Plus Hotel by Best Western
6.6 (872 reviews)
136 Sheraton Drive , Roanoke Rapids , US
+1 252-536-2300

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good/free breakfast options (in many reviews)
Comfortable beds (reported by some)
Quiet/peaceful stays
Pet-friendly location
Helpful/welcoming employees
Cons:
Roaches and other bugs reported
Dirty rooms, mold/mildew, hair/urine found
Strong unpleasant odors (smoke, mildew)
Broken or leaking AC and other in-room amenities
Outdated furniture and bathroom tiling
Pool drained or unavailable
Inconsistent or poor maintenance leading to refund requests

Categories

Cleanliness
3
Multiple reports of roaches, bugs, hair in shower, urine and general dirtiness; frequent mold/mildew and strong odors — overall poor cleanliness.
Service
9
Most reviews note friendly, welcoming and helpful staff; a small number report an unprofessional manager or unresolved service issues.
Location
9.5
Consistently praised as a great, convenient location (easy to find, good for pets) across many reviews.
Room Quality
4.5
Frequent complaints about odors, damp/wet-feeling rooms, broken or leaking AC, hard beds, outdated furniture and visible damage/cracked tiling.
Amenities
5.5
Mixed experience: breakfast offerings vary (sometimes good, sometimes limited), pool was reported drained/unavailable, and several in-room amenities (hair dryer, phone, alarm) were broken.
Value for Money
6
Mixed perceptions — some call it acceptable for the price while others requested refunds due to cleanliness and maintenance problems; moderate value overall.
Food and Beverage
7.5
Breakfast is frequently mentioned; several guests praise the choices and quality, though others note limited variety or poor breakfast options.
Overall Experience
7.8
Overall mixed: strong positives for staff and location but significant cleanliness and maintenance issues negatively impacted many stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Outdoor Pool and Hot Buffet Breakfast
Enjoy a refreshing dip in our outdoor pool or start your day with a delicious hot buffet breakfast at SureStay Plus Hotel by Best Western Roanoke Rapids.

Comfortable Rooms with Essential Amenities
Relax in our rooms featuring a flat-screen cable TV, microwave, refrigerator, and a desk. Each room also includes an en suite bathroom for your convenience.

Convenient Facilities and Services
Take advantage of our fitness center, business center, and 24-hour front desk. We also offer daily maid service and complimentary parking to ensure a hassle-free stay.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Roanoke Rapids. Book now for a memorable stay!

Important information:

Guests must be at least 21 years or older to check-in.

Pet-friendly rooms must be requested with the property in advance.

The outdoor swimming pool is temporarily closed.

Serving deluxe continental breakfast from 06:30 am till 09:30 every day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RWI

Location

Guest Reviews

6.6
Based on 872 reviews
Cleanliness: 3
Service: 9
Location: 9.5
Room Quality: 4.5
Amenities: 5.5
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 7.8
H
Holmes • solo_traveller • us
7
2026-11-03 • via Nuitee
B
boone • couple • us
8
2026-10-31 • via Nuitee
A
Angela • couple • us
10
Pros:

Very friendly staff,clean rooms and great breakfast

2026-10-25 • via Nuitee
J
John • couple • us
3
Pros:

staff was nice

Cons:

the room had a smell, the draws wouldn't stay closed. People had been smoking in the room.

2026-10-24 • via Nuitee
C
camya • solo_traveller • us
2
bad
Pros:

just being able to sleep in a bed

Cons:

the 3 bugs that crawled around my room, hair in the shower that did not come from me

2026-10-24 • via Nuitee
R
Robert • couple • us
1
Terrible very disappointing
Cons:

Requesting a refund we did not stay there.
The room was dirty, it had a bad odor and someone’s dirty work clothes were in the closet. They did not have another room for us.

2026-10-21 • via Nuitee
D
David • couple • us
7
2026-10-19 • via Nuitee
H
Heidi • solo_traveller • us
7
Just okay
Pros:

Location, free breakfast

Cons:

Furniture needs updating, no coffee makers in the rooms

2026-10-19 • via Nuitee
K
Kathleen • family_with_children • us
5
Disappointed
Pros:

The location was amazing. Easy to find and get to

Cons:

The pool was drained could not swim. Would have appreciated knowing that in advance
The shower in the room did not work. Had to go to another room to shower
The hair dryer telephone and alarm clock in the room were broken

2026-10-15 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-10-14 • via Nuitee
D
DUFF • couple • us
1
Cons:

Room they gave me was not clean bed was a mess look like somebody had just been got done having relations in it would really like a refund

2026-10-14 • via Nuitee
C
Claudia • family_with_children • us
9
2026-10-13 • via Nuitee
J
Jessica • solo_traveller • us
1
Horrible
Pros:

Nothing about this place is worth a stay

Cons:

It had roaches, a terrible breakfast option, and the entire facility was disgusting. Very dirty and dated.

2026-10-09 • via Nuitee
P
Paul • couple • us
7
2026-10-09 • via Nuitee
T
Tina • couple • us
8
A great stopover
Pros:

Friendly staff
Comfortable beds lots of pillows
Location good for pets
Great breakfast choices

Cons:

It wasn’t that we didn’t like it but everything updated except bathroom tiling
Even though it was clean it was old and cracked

2026-10-08 • via Nuitee
P
Patrick • solo_traveller • ca
6
Bien pour le prix
Pros:

Emplacement et tranquillité.

Cons:

Les oreillers sont incontournables

2026-10-08 • via Nuitee
F
Furman • solo_traveller • us
3
Pros:

Customer service

Cons:

Bugs in the tub... bed super hard... smell was not appreciated... floor felt dirty... I was just ready for the night to be over so I could leave...

2026-10-07 • via Nuitee
D
Dustin • couple • us
1
Pros:

The location

Cons:

Our room did not have AC we called the front desk they would not send anyone to fix the problem the room was so hot and was not enjoyable I think we should be reimbursed for our stay

2026-10-07 • via Nuitee
O
Ossie • couple • us
2
Bad very bad, that star rating is 1/2 not two. But it was on me should have known better.
Pros:

Location was close too where I needed to go.

Cons:

Room had a real bad smell, air conditional was the reason of odor it was linking, rust on doors, no water in pool, no water pressure in face bowl, and area around pool, was disgusting . room didn't look nothing like picture on line.. Will NEVER stay there again......

2026-09-15 • via Nuitee
S
Stannard • solo_traveller • us
7
Decent place
Pros:

Breakfast was decent with eggs and sausage but nothing but apples and no yogurt

Cons:

Have yogurt and more fruit and perhaps waffles or pancakes

2026-09-10 • via Nuitee